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Canon Imageprograf Ipf8300 User Guide

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    							Other problems
The printer does not go on ............................................................................................................................ 1073
The printer takes time to start up ................................................................................................................... 1073
 
If the Printer Makes a Strange Sound ........................................................................................................... 1074
 
Messages advising to check the maintenance cartridge are not cleared ......................................................1074
 
The printer consumes a lot of ink .................................................................................................................. 1074
Ink Level Detection ........................................................................................................................................ 1075
The printer does not go on
CauseCorrective ActionThe printer is unplugged.Plug the power cord into the outlet, and then turn on the printer.The specified voltage is not sup-
plied.Check the voltage of the outlet and breaker. Use a power source that conforms to
the printer specifications.
 (See " Specifications .")
→P.942
The printer takes time to start up
CauseCorrective ActionThe printer may have shut down incorrectly last time. This
may happen after power outages or if the printer is unplugged
before it is turned off.
In this case, the next time power is restored, the printer's hard
disk is checked, and startup may take some time.Please wait a while, because it may take several mi-
nutes to finish checking the hard disk.
If an error message is displayed after the hard disk
check, follow the instructions indicated to resolve the problem.
Troubleshooting 
>
 Other problems 
>iPF8300The printer does not go on121073
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    							If the Printer Makes a Strange SoundCauseCorrective ActionThe printer
makes a sound
during opera-
tion.The following sounds do not indicate a problem with the printer.
• There is a sound of suction from the Platen.
To prevent paper from rising, paper is held against the Platen by suction from Vacuum holes under
it.
• Roll paper makes a fluttering sound during printing.
There may be a fluttering sound when large paper is advanced.
• You suddenly hear the sound of cleaning operations.
At regular intervals, for printer maintenance, cleaning operations will begin automatically, even if the printer is in Sleep mode.
• You suddenly hear the sound of ink agitation.
At regular intervals, to ensure optimal printing quality, the ink is agitated automatically, even if the
printer is in Sleep mode. Ink agitation takes about a minute and a half. The  ink  is  also  agitated  automatically  under  the  following  conditions.  Note  that  other  operations
are not possible while " Agitating" is displayed on the control panel.
• After the printer is turned on
• After data transmission
• After ink tank replacement
In other cases, contact your Canon dealer.
Messages advising to check the maintenance cartridge are not cleared
CauseCorrective ActionThe printer has not detected the new Maintenance Cartridge that was used to replace the old one.Remove the new Maintenance Cartridge you
have just installed and insert it again firmly.Restart the printer.
The printer consumes a lot of ink
CauseCorrective ActionMany full-page color images
are printed.In print jobs such as photos, images are filled with color. This consumes a lot of ink.
This does not indicate a problem with the printer.Head Cleaning B  in the Con-
trol Panel menu is executed
frequently.Head Cleaning B  in the Control Panel menu consumes a lot of ink. This does not
indicate a problem with the printer. Unless the printer has been moved or stored for a long period or you are troubleshooting Printhead problems, we recommend not per-
forming  Head Cleaning B , to the extent possible.You have just finished initial
installation, when more ink is
consumed to fill the system.After initial installation or at the first-time use after transfer, ink flows into the sys-
tem between the Ink Tank and Printhead, which may cause the ink level indicators to
drop to 80%. This does not indicate a problem with the printer.The Printhead nozzles are
clogged.Check for nozzle clogging.
 (See " Checking for Nozzle Clogging .")
→P.998Troubleshooting 
>
 Other problems 
>If the Printer Makes a Strange SoundiPF8300121074
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    							Ink Level Detection
Ink level detection will be deactivated if you load ink tanks once emptied.
Ink level detection Ink tanks specified for this printer feature an ink level detection function to prevent the ink from running out during print-ing, which prevents printer damage.   (See "Ink Tanks .")
→P.983
This function will not work correctly if you use refill ink tanks. As a result, printing stops. Thus, before using refill ink
tanks, you must cancel the ink level detection.
Printing with the ink level detection canceled may lead to printer damage and printing problems. Canon Inc. is not liable for
any damage that may occur as a result of refilling ink.
Caution• After ink level detection has been released, this function cannot be reactivated for currently loaded Ink Tank.
To use ink level detection again, replace the Ink Tank with new ones specified for use with the printer.
• Repeatedly  removing  and  inserting  an  Ink  Tank  may  damage  the  connection  between  the  Ink  Tank  and  the
printer, which may cause ink leakage from the Ink Tank and damage the printer.
Releasing ink level detection
1. On the Display Screen, a message indicates that the ink level cannot be detected. After checking the message, press
the  ▶ button.
2. Press  ▲ or  ▼ to select  Information , and then press the  OK button.
3. A confirmation message is shown on the Display Screen about releasing ink level detection. After checking the mes-
sage, press the  ▶ button.
Troubleshooting 
>
 Other problems 
>iPF8300Ink Level Detection121075
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    							4.After checking the message, press the  ▶ button.
5. Press  ▲ or  ▼ to select  Yes, and then press the  OK button.
6. Check the message and press the  ▶ button.
7. Check the message and press the  ▶ button.
8. Press  ▲ or  ▼ to select  Yes, and then press the  OK button.
Troubleshooting 
>
 Other problems 
>Ink Level DetectioniPF8300121076
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    							9.A  confirmation  message  about  updating  ink  information  is  shown  on  the  Display  Screen.  After  checking  the  mes-
sage, press the  ▶ button.
10. Press ▲ or  ▼ to select  Yes, and then press the  OK button.
Ink level detection is now released.
Troubleshooting 
>
 Other problems 
>iPF8300Ink Level Detection121077
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    							Error Message
Error Messages1079
Messages regarding paper1081
Messages regarding ink1094
Messages regarding printing or adjustment1097
Messages regarding printheads1100
Messages regarding the maintenance cartridge1102
Messages regarding the hard disk1104
Other Messages1106
Error Message 
>iPF8300131078
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    							Error Messages
Before borderless printing, move the blue platen switch. ..............................................................................1098
Blue platen switch is dirty. ............................................................................................................................. 1098
Borderless printng not possible. .................................................................................................................... 1092
Borderless printng not possible. Paper stretched or shrank. .........................................................................1098
 
Calibration There is a problem with the multi-sensor.  ..................................................................................1108
Cannot adjust paper feed. ............................................................................................................................. 1098
Cannot adjust printhead. ............................................................................................................................... 1100
Cannot calibrate. ........................................................................................................................................... 1097
Cannot cut paper.  ......................................................................................................................................... 1090
Cannot detect papr  ....................................................................................................................................... 1089
Cannot execute this command. Use other paper. ......................................................................................... 1097
Cannot feed paper.  ....................................................................................................................................... 1090
Check printed document. ............................................................................................................................... 1099
Close Ink Tank Cover .................................................................................................................................... 1095
 
End of paper feed. ......................................................................................................................................... 1091
ERROR Exxx-xxxx (x represents a letter or number) .................................................................................... 1106
Excessive temperature or humidity. .............................................................................................................. 1097
Execute printhead cleaning. .......................................................................................................................... 1101
 
File read error. ............................................................................................................................................... 1104
 
GARO Wxxxx (x represents a number) ......................................................................................................... 1106
 
Hard disk error. .............................................................................................................................................. 1104
Hardware error. xxxxxxxx-xxxx (x represents a letter or number) .................................................................1106
 
Ink insufficient.  .............................................................................................................................................. 1094
Ink tank is empty. ........................................................................................................................................... 1095
Insufficient paper for job  ............................................................................................................................... 1085
 
Mail box full. Delete unwanted data ............................................................................................................... 1105
Mail box full. Now printing without saving data. ............................................................................................. 1104
Mail box nearly full. ........................................................................................................................................ 1105
Maint. cart. The level is low ........................................................................................................................... 1102
Maintenance cartridge full. ............................................................................................................................ 1102
Maintenance cartridge problem. .................................................................................................................... 1103
Maximum jobs stored. ................................................................................................................................... 1105
Media take-up unit ready.  ............................................................................................................................. 1091
MediaType Mismatch  ................................................................................................................................... 1082
Move the blue platen switch No.xx to the right. (xx represents a number) ....................................................1098
Multi-sensor error .......................................................................................................................................... 1108
 
No ink left. ...................................................................................................................................................... 1094
No ink tank loaded. ........................................................................................................................................ 1096
No Maintenance Cartridge capacity. ............................................................................................................. 1102
No maintenance cartridge. ............................................................................................................................ 1102
No sheets.  .................................................................................................................................................... 1088
No x printhead (x is L, R, or not displayed) ................................................................................................... 1101
Not much ink is left. ....................................................................................................................................... 1096
 
Paper loaded askew.  .................................................................................................................................... 1089
Paper mismatch ............................................................................................................................................. 1081
Paper position not suitable for borderless printing.  ...................................................................................... 1092
Paper size not detected.  ............................................................................................................................... 1084Error Message 
>
 Error Messages 
>iPF8300131079
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    							PaprWidth Mismatch..................................................................................................................................... 1084
Parts replacement time has passed. ............................................................................................................. 1107
PHeads: wrong pos.  ..................................................................................................................................... 1100
Prepare for parts replacement. ...................................................................................................................... 1107
 
Regular printing is selected, but a roll is loaded.  .......................................................................................... 1088
Rel lever is in wrong position. ........................................................................................................................ 1091
Remaining level of the ink cannot be correctly detected. ..............................................................................1094
Rewinding error.  ........................................................................................................................................... 1091
Roll printing is selected, but sheets are loaded.  ........................................................................................... 1087
Roll printing is selected.  ................................................................................................................................ 1086
 
Sheet printing is selected.  ............................................................................................................................ 1088
 
The mail box is full. ........................................................................................................................................ 1104
The paper is too small. .................................................................................................................................. 1083
The paper is too small.  ................................................................................................................................. 1083
The roll is empty. ........................................................................................................................................... 1087
This paper cannot be used.  .......................................................................................................................... 1086
Top cover is open. ......................................................................................................................................... 1107
Turn on the media take-up unit. ..................................................................................................................... 1092
 
Unknown file. ................................................................................................................................................. 1107
 
Wrong ink tank. .............................................................................................................................................. 1096
Wrong maintenance cartridge. ...................................................................................................................... 1102
Wrong x printhead. (x is L, R, or not displayed) ............................................................................................ 1100
 
x printhead error (x is L, R, or not displayed) ................................................................................................ 1101
Error Message 
>
 Error Messages 
>iPF8300131080
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    							Messages regarding paper
Paper mismatch ............................................................................................................................................. 1081
MediaType Mismatch  ................................................................................................................................... 1082
The paper is too small. .................................................................................................................................. 1083
The paper is too small.  ................................................................................................................................. 1083
PaprWidth Mismatch ..................................................................................................................................... 1084
Paper size not detected.  ............................................................................................................................... 1084
Insufficient paper for job  ............................................................................................................................... 1085
This paper cannot be used.  .......................................................................................................................... 1086
 
Roll printing is selected.  ................................................................................................................................ 1086
Roll printing is selected, but sheets are loaded.  ........................................................................................... 1087
The roll is empty. ........................................................................................................................................... 1087
 
No sheets.  .................................................................................................................................................... 1088
Sheet printing is selected.  ............................................................................................................................ 1088
Regular printing is selected, but a roll is loaded.  .......................................................................................... 1088
 
Paper loaded askew.  .................................................................................................................................... 1089
Cannot detect papr  ....................................................................................................................................... 1089
Cannot feed paper.  ....................................................................................................................................... 1090
Cannot cut paper.  ......................................................................................................................................... 1090
End of paper feed. ......................................................................................................................................... 1091
Rel lever is in wrong position. ........................................................................................................................ 1091
 
Rewinding error.  ........................................................................................................................................... 1091
Media take-up unit ready.  ............................................................................................................................. 1091
Turn on the media take-up unit. ..................................................................................................................... 1092
 
Borderless printng not possible. .................................................................................................................... 1092
Paper position not suitable for borderless printing.  ...................................................................................... 1092
Paper mismatch
CauseCorrective ActionYou tried to print a test pattern for
printer adjustment on several sheets,
but sheets of different types or sizes of
paper were used.When printing a test pattern for adjustment, use sheets of the same type of pa-
per, in the required quantity.
Press  ▲ or  ▼ to select  Change Paper , press the OK button, and replace the
paper.  (See " Loading and Printing on Sheets .")
→P.6
The printer now starts printing the test pattern.
Replace the paper as follows and perform adjustment again.
1. Press  ▲ or  ▼ to select  Stop Printing , and then press the  OK button.
2. Replace the paper.
 (See " Loading and Printing on Sheets .")
→P.6
3. Execute adjustment again from the control panel menu.
Error Message 
>
 Messages regarding paper 
>iPF8300Paper mismatch131081
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    							MediaType MismatchCauseCorrective ActionWhen Detect Mismatch  in the Control
Panel menu is set to  Pause, the type of
paper loaded does not match the type specified in the printer driver.Follow these steps to ensure the paper type matches on the printer and in the
printer driver.
1. Press  ▲ or  ▼ to select  Change Paper , and then press the  OK button.
2. Replace  the  loaded  paper  with  paper  of  the  type  and  size  you  have  speci-
fied in the printer driver.
The printer will resume printing.  (See " Loading and Printing on Rolls .")
→P.3
 (See " Loading and Printing on Sheets .")
→P.6
Follow these steps to ensure the paper type matches on the printer and in the
printer driver.
1. Press  ▲ or  ▼ to select  Stop Printing , and then press the  OK button.
2. Replace  the  loaded  paper  with  paper  of  the  type  and  size  you  have  speci-
fied in the printer driver.
The printer will resume printing.
 (See " Loading and Printing on Rolls .")
→P.3
 (See " Loading and Printing on Sheets .")
→P.6
Follow these steps to ensure the paper type matches on the printer and in the
printer driver.
1. Press  ▲ or  ▼ to select  Stop Printing , and then press the  OK button.
2. Either  change  the  type  of  paper  specified  in  the  printer  driver  settings  or
replace the loaded paper and change the paper type setting on the printer.  (See " Loading and Printing on Rolls .")
→P.3
 (See " Loading and Printing on Sheets .")
→P.6
Press ▲ or  ▼ to select  Print, and then press the  OK button to resume print-
ing.
However, note that this error may cause paper jams and affect the printing
quality.You tried to print a test pattern for
printer adjustment on several sheets,
but sheets of different types of paper
were used.When printing a test pattern for adjustment, use sheets of the same type of
paper, in the required quantity. Replace the paper as follows and perform ad- justment again.
1. Lift the Release Lever and stop printing.
2. Replace the paper.
 (See " Loading and Printing on Sheets .")
→P.6
3. Execute adjustment again from the control panel menu.
When  Detect Mismatch  in the Control
Panel menu is set to  Warning, the
type of paper loaded does not match the type specified in the printer driver.You can continue to print, but note that this error may cause problems in the printing results.
Error Message 
>
 Messages regarding paper 
>MediaType MismatchiPF8300131082
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