Canon Imageprograf Ipf8300 User Guide
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CauseCorrective ActionIncorrect Printhead alignment value.In the Control Panel menu, set Head Height to a lower height. (See " Troubleshooting Paper Abrasion and Blurry Images (Head Height) .") →P.843 The type of paper specified in the printer driver does not match the type loaded in the printer.Load paper of the same type as you have specified in the printer driver. (See " Loading Rolls in the Printer .") →P.777 (See " Loading Sheets in the Printer .") →P.802 Make sure the same type of paper is specified in the printer driver as you have loa- ded in the printer. 1. Press the Stop button and stop printing. 2. Change the type of paper in the printer driver and try printing again. Setting the Blue Switch on the Platen If printed documents exhibit the following symptoms, adjust the setting of the blue Switch on the Platen. •Image edges are blurred • Image edges are affected by white banding Important•Always set the blue Switch on the Platen to the ● side for borderless printing. Printing quality may be affec- ted if the Switch is incorrectly set. 1. Remove any loaded paper that will not be used. •Rolls (See " Removing the Roll from the Printer .") →P.786 • Sheets (See "Removing Sheets .") →P.810 2. Open the Top Cover. Troubleshooting > Problems with the printing quality >iPF8300Setting the Blue Switch on the Platen121063
3.Remove the Cleaning Brush (a). 4.Using the back of the Cleaning Brush, move the first Switch to the side opposite ●. Troubleshooting > Problems with the printing quality >Setting the Blue Switch on the PlateniPF8300121064
5.Refer to the following table to confirm the number on the Platen that corresponds to the size of paper for printing.NumberDimensions2254 mm (10 in)3355 mm (14 in)4432 mm (17 in)5515 mm (JIS B2 or B3)6594 mm (ISO A1 or A2) or 610 mm (24 in)7841 mm (ISO A0 or A1)8914 mm (36 in)91,030 mm (JIS B0 or B1)101,067 mm (42 in)111,117 mm (44 in) 6.Using the back of the Cleaning Brush, move the Switch to the side opposite ●, corresponding to the size of the paper for printing. In this case, note that you will move the switch in the opposite direction from the direction in step 4. Troubleshooting > Problems with the printing quality >iPF8300Setting the Blue Switch on the Platen121065
7.Close the Top Cover. The contrast becomes uneven during printing CauseCorrective ActionThe paper feed amount is out of adjust- ment.Adjust the feed amount. (See " Adjusting the Feed Amount .") →P.845 The type of paper specified in the printer driver does not match the type loaded in the printer.Load paper of the same type as you have specified in the printer driver. (See " Loading Rolls in the Printer .") →P.777 (See " Loading Sheets in the Printer .") →P.802 Make sure the same type of paper is specified in the printer driver as you have loaded in the printer. 1. Press the Stop button and stop printing. 2. Change the type of paper in the printer driver and try printing again. The length of printed images is inaccurate in the feeding direction CauseCorrective ActionIn the Control Panel menu, Adj. Priority is set to Print Quality .Set Adj. Priority to Print Length in the Control Panel menu, and then ex- ecute Adjust Length . (See " Adjusting the Feed Amount .") →P.845 The type of paper specified in the printer driver does not match the type loaded in the printer.Load paper of the same type as you have specified in the printer driver. (See " Loading Rolls in the Printer .") →P.777 (See " Loading Sheets in the Printer .") →P.802 Make sure the same type of paper is specified in the printer driver as you have loaded in the printer. 1. Press the Stop button and stop printing. 2. Change the type of paper in the printer driver and try printing again. Troubleshooting > Problems with the printing quality >The contrast becomes uneven during printingiPF8300121066
Images are printed crookedCauseCorrective ActionIn the Control Panel menu, Skew Check Lv. is set to Loose or Off .In the Control Panel menu, set Skew Check Lv. to Stand- ard .In the Control Panel menu, Width Detection is set to Off .Set Width Detection to On in the Control Panel menu. Documents are printed in monochrome CauseCorrective ActionIn the Advanced Settings of the printer driv- er, Monochrome or Monochrome (Photo) , is specified in Color Mode .In the Advanced Settings of the printer driver, specify Color in Col- or Mode and try printing again.The Printhead nozzles are clogged.Print a test pattern to check the color ink nozzles and see if they are clogged. (See " Checking for Nozzle Clogging .") →P.998 Line thickness is not uniform CauseCorrective ActionIn the Special Settings dialog box of the Windows printer driver, Fast Graphic Process is selected.Access the printer driver Properties dialog box from Print in the File menu of the source application, and fol- low these steps to print. 1. Clear the option Open Preview When Print Job Starts on the Main sheet. 2. Clear the option Page Layout on the Layout sheet. 3. Click the Special Settings button on the Layout sheet to display the Special Settings dialog box, and then clear the option Fast Graphic Process .The blue Switch on the platen is set incorrectly.Move the Switch numbered corresponding to the size of paper for printing opposite to the ● position. (See " Setting the Blue Switch on the Platen .") →P.1063 The type of paper specified in the printer driver does not match the type loaded in the printer.Load paper of the same type as you have specified in the printer driver. (See " Loading Rolls in the Printer .") →P.777 (See " Loading Sheets in the Printer .") →P.802 Make sure the same type of paper is specified in the printer driver as you have loaded in the printer. 1. Press the Stop button and stop printing. 2. Change the type of paper in the printer driver and try printing again. Troubleshooting > Problems with the printing quality >iPF8300Images are printed crooked121067
CauseCorrective ActionIncorrect Printhead alignment value.When printing fine lines or text at high precision on glossy or semi-glossy photo or proofing paper, set the optimal Printhead height before aligning the printhead. (See " Enhancing Printing Quality .") →P.837 In the Control Panel menu, use a lower Head Height setting. (See " Troubleshooting Paper Abrasion and Blurry Im- ages (Head Height) .") →P.843 Depending on the type of paper, the thickness of printed lines may be noticeably inconsistent.Select High-Precision Text and Fine Lines in the print- er driver. (See " Giving Priority to Particular Graphic Elements and Colors for Printing .") →P.51 Lines or colors are misaligned CauseCorrective ActionThe Printhead is not being aligned correctly.Adjust the Printhead alignment. (See " Automatic Adjustment to Straighten Lines and Colors (Head Posi. Adj.) .") →P.839 (See " Manual Adjustment to Straighten Lines and Colors (Head Posi. Adj.) .") →P.841 When printing fine lines or text at high precision on glossy or semi-glossy photo or proofing paper, set the optimal Printhead height before aligning the printhead. (See " Enhancing Printing Quality .") →P.837 In the Control Panel menu, use a lower Head Height setting. (See " Troubleshooting Paper Abrasion and Blurry Images (Head Height) .") →P.843 The type of paper specified in the printer driver does not match the type loaded in the printer.Load paper of the same type as you have specified in the printer driver. (See " Loading Rolls in the Printer .") →P.777 (See " Loading Sheets in the Printer .") →P.802 Make sure the same type of paper is specified in the printer driver as you have loaded in the printer. 1. Press the Stop button and stop printing. 2. Change the type of paper in the printer driver and try printing again.Depending on the type of paper, printed lines may be noticeably misaligned.Select High-Precision Text and Fine Lines in the printer driver. (See " Giving Priority to Particular Graphic Elements and Colors for Print- ing .") →P.51 Problems with the printing quality caused by the type of paper For paper-specific troubleshooting tips to improve the printing quality, refer to the Paper Reference Guide. (See "Types of Paper .") →P.768 Troubleshooting > Problems with the printing quality >Lines or colors are misalignediPF8300121068
Cannot print over a network Cannot connect the printer to the network ..................................................................................................... 1069 Cannot print over a TCP/IP network .............................................................................................................. 1069 Cannot print over a NetWare network ........................................................................................................... 1070 Cannot print over AppleTalk or Bonjour networks ......................................................................................... 1070 Cannot connect the printer to the network CauseCorrective ActionThe Ethernet cable is not connected correctly to the printer's Ethernet port.1. Make sure the printer is connected to the network with the correct Ethernet cable, and then turn the printer on. For instructions on connecting the cable, refer to the Setup Guide. 2. Make sure the Link indicator is lit. The top and bottom indicators are lit if the printer is connected via 1000Base-T. The bottom indicator is green if the printer is connected via 100BASE-TX, and the top indicator is orange if connected via 10BASE-T. If the Link indicator is not lit, check the following points. • Make sure the hub is on. • Make sure the end of the Ethernet cable is connected correctly. Insert the Ethernet cable until it clicks and locks in place. • Make sure there is no problem with the Ethernet cable. If there is any problem, replace the Ethernet cable. • Check the communication mode with the hub. Although the printer normally detects the hub communication mode and transmission rate automatically (in auto negotiation mode), sometimes the hub settings cannot be detected. In this case, configure the connection method manually, specifying the communication mode in use. (See " Configuring the Communication Mode Manually .") →P.960 Cannot print over a TCP/IP network CauseCorrective ActionThe printer's IP address is not configured correctly.Make sure the printer's IP address is configured correctly. (See " Configuring the IP Address Using imagePROGRAF Device Setup Utili- ty .") →P.436 (See " Configuring the IP Address Using the Printer Control Panel .") →P.951 The printer's TCP/IP network set- tings are not configured correctly.Make sure the printer's TCP/IP network settings are configured correctly. (See " Configuring the Printer's TCP/IP Network Settings .") →P.956 The computer you are trying to print from is not configured cor- rectly.Make sure the computer's TCP/IP network settings are configured correctly. (See " Configuring the Printer Driver Destination .") →P.963 (See " Configuring the Destination in TCP/IP Networks .") →P.977Troubleshooting > Cannot print over a network >iPF8300Cannot connect the printer to the network121069
Cannot print over a NetWare networkCauseCorrective ActionThe printer's NetWare set- tings are not configured correctly.Make sure the printer's NetWare settings are configured correctly. In particular, make sure a valid frame type is selected. (See " Configuring the Printer's NetWare Network Settings .") →P.964 The computer you are try- ing to print from is not con- figured correctly.Make sure the computer's NetWare settings are configured correctly. (See " Configuring NetWare Network Settings .") →P.973 The NetWare server and services are not configured correctly.Check the following points. 1. Make sure the NetWare file server is running. 2. Make sure there is enough free disk space on the NetWare file server. Insufficient disk space may prevent you from processing large print jobs. 3. Start NWADMIN or PCONSOLE and confirm that the print service is configured correctly and the print queue is available. 4. If data transmission to a printer on another subnet fails, deactivate NCP burst mode in that printer's network protocol settings. 5. If the printer is used in queue server mode, specify Other/Unknown as the printer type. Cannot print over AppleTalk or Bonjour networks CauseCorrective ActionThe AppleTalk protocol is not enabled on the printer.Activate AppleTalk on the printer. (See " Configuring the Printer's AppleTalk Network Settings .") →P.974 The computer you are trying to print from is not configured cor- rectly.Make sure the computer's AppleTalk settings are configured correctly. (See " Configuring the Destination for AppleTalk Networks .") →P.975 (See " Configuring the Destination for Bonjour Network .") →P.979 The computer and printer are not on the same network.Due to the nature of Bonjour, you cannot print if the printer is on another network behind a router. Make sure the computer and printer are on the same network. For information about network settings, ask your network administrator. Troubleshooting > Cannot print over a network >Cannot print over a NetWare networkiPF8300121070
Installation problems Removing Installed Printer Drivers ................................................................................................................ 1071 Removing Installed Printer Drivers Follow these steps to remove installed printer drivers and utilities. Removing printer drivers (Windows) Remove the printer driver as follows. Note• In Windows 2000/Windows XP/Windows Server 2003/Windows Vista/Windows Server 2008/Windows 7, you must log on with administrative rights, such as those of the Administrator account. 1. From the Windows start menu, select Programs > Canon Printer Uninstaller > imagePROGRAF Printer Driv- er Uninstaller to display the Delete Printer window. 2. Select the printer in the list and click Delete. 3. Click Yes after the Warning message is displayed. 4. Make sure that the printer has been removed from the list, and then click Exit. Removing printer drivers and imagePROGRAF Printmonitor (Macintosh) Remove the printer driver or imagePROGRAF Printmonitor as follows. 1. Insert the User Software CD-ROM provided with the printer in the CD-ROM drive. 2. Start the printer driver installer included in the User Software CD-ROM. Open the OS X folder and double-click iPF Driver Installer X. 3. In the upper left menu, choose Uninstall, and then click Uninstall. 4. Follow the instructions on the screen to remove the printer driver or imagePROGRAF Printmonitor. Removing imagePROGRAF Status Monitor (Windows) Remove imagePROGRAF Status Monitor as follows. Note• The following instructions are for Windows XP. The method of removing printer drivers varies depending on the version of Windows. 1. Select Control Panel from the start menu. 2. Select Add or Remove Programs . Troubleshooting > Installation problems >iPF8300Removing Installed Printer Drivers121071
3.Select imagePROGRAF Status Monitor , and then click the Change/Remove button. Removing imagePROGRAF Device Setup Utility (Windows) Remove imagePROGRAF Device Setup Utility as follows. 1. From the Windows start menu, select Programs > imagePROGRAF Device Setup Utility > Uninstaller (image- PROGRAF Device Setup Utility) to start the wizard. 2. In the wizard window, click Delete, and then click Next. 3. Follow the instructions on the screen to remove imagePROGRAF Device Setup Utility. Troubleshooting > Installation problems >Removing Installed Printer DriversiPF8300121072