Canon Camera Eos 1d X User Manual

							371
Menu Settings
z: Shooting 4 (Movie)  (Red)Page
z: Shooting 5 (Movie)  (Red)
* The setting is linked to [ Movie play count] under the [x3] tab.
For Movie Shooting
LV   z/k  settingDisable / Stills / Movies220
AF modeLive mode /  u Live mode / Quick mode241
Grid displayOff / 3x3 l / 6x4  m / 3x3+diag  n241
Movie recording size1920x1080 ( 6 / 5  / 4) (W  / X)
1280x720 ( 8 / 7 ) (W  / X )
640x480 ( 6 / 5 ) (X )233
Sound recording
Sound recording: Auto / Manual / Disable
236
Recording level
Wind filter: Disable / Enable
Silent LV shootingMode 1 / Mode 2 / Disable242
Metering timer4 sec. / 16 sec. / 30 se c. / 1 min. / 10 min. / 
30 min.242
Time codeCount up / Start time setti ng / Movie rec count / 
Movie play count* / Drop frame239
Silent controlEnable  h / Disable  h238
Movie shooting buttono / V /o242
COPY  
						

							372
If a problem occurs with the camera, first refer to this Troubleshooting 
Guide. If this Troubleshooting Guide does not resolve the problem, 
contact your dealer or nearest Canon Service Center.
 Do not recharge any battery pack ot her than a genuine Canon Battery 
Pack LP-E4N or LP-E4.
 
See pages 32 and 33. If you are rechar ging Battery Pack LP-E4N with 
Battery Charger LC-E4 and all three  Charge level lamps blink in green, 
use the charger to check the battery  pack’s recharge performance (p.31).
• If a Charge level lamp lights up, you can keep using the battery pack. 
However, if the battery pack’s recharge performance is low, replacing 
the battery pack with  a new one is recommended.
• If no Charge level lamps light up, t he battery pack is faulty. Remove 
the battery pack from the charger  and consult your dealer or nearest 
Canon Service Center.
  Make sure the battery is properly  installed in the camera (p.34).
  Make sure the card slot cover is closed (p.35).
  Recharge the battery (p.30).
 
If the power is turned off while an im age is being recorded to the card, the 
access lamp will remain on/continue  to blink for a few seconds. When the 
image recording is completed, the po wer will turn off automatically.
Troubleshooting Guide
Power-Related Problems
The battery pack does not recharge.
The battery charger’s  lamp blinks in red, no 
Charge level lamp is lit, or all  three Charge level lamps are blinking.
The camera does not operate even  when the power switch is 
set to < 1>.
The access lamp still blinks even when the power switch is 
set to < 2>.
COPY  
						

							373
Troubleshooting Guide
 Use a fully-charged battery pack (p.30).
  The battery performance may have degraded. See [ 53: Battery info.] 
to check the battery’s recharge  performance level (p.360). If the 
battery performance is poor, replace the battery pack with a new one. 
  The number of possible shots will decrease with any of the following 
operations:
• Pressing the shutter button hal fway for a prolonged period.
• Often activating only the AF  without taking a picture.
• Using the lens’ Image Stabilizer.
• Using the LCD monitor often.
• Continuing Live View shooting or  movie shooting for a prolonged 
period.
  Auto power off is in effect. If you  do not want auto power off to take 
effect, set [ 52: Auto power off ] to [Disable ] (p.57).
  Even if [ 52: Auto power off ] is set to [Disable], the LCD monitor will 
still turn off after the camera is le ft idle for 30 min. (The camera’s 
power does not turn off.)
  The camera cannot be used with EF-S lenses (p.43).
  Install a recharged battery pack in the camera (p.34).
The battery becomes exhausted quickly.
The camera turns off by itself.
Shooting-Related Problems
The lens cannot be attached.
The viewfinder is dark.
COPY  
						

							374
Troubleshooting Guide
 Make sure the card is  properly inserted (p.35).
  If the card is full, replace the ca rd or delete unnecessary images to 
make room (p.35, 280).
  If you try to focus in the One- Shot AF mode while the focus 
confirmation light < o> in the viewfinder blin ks, a picture cannot be 
taken. Press the shutter button halfw ay again to refocus automatically, 
or focus manually (p.46, 109).
  If a card error message is di splayed, see page 37 or 388.
  Cards with capacities greater than  128 GB are formatted in exFAT. 
This means that if you format a card  with a capacity over 128 GB with 
this camera and then insert it  into another camera, an error may be 
displayed and it may not be  possible to use the card.
  Set the lens focus mode switch to < AF> (p.43).
  To prevent camera shake, press t he shutter button gently (p.45, 46).
  If the lens has an Image Stabiliz er, set the IS switch to .
  In low light, the shutter speed may  become slow. Use a faster shutter 
speed (p.167), set a higher ISO spee d (p.124), use flash (p.189), or 
use a tripod.
No images can be shot or recorded.
The card cannot be used.
An error message is displayed when the card is inserted in 
another camera.
The image is out of focus.
COPY  
						

							375
Troubleshooting Guide
 Depending on the attached lens, the number of usable AF points and 
patterns will differ. The lenses ar e categorized into eight groups from A 
to H. Check which group your lens belongs to. Using a lens in Groups 
F to H will have fewer  usable AF points (p.76).
  When you press the < S> button, the blinking AF points are those that 
are not cross-type AF points and are only horizontal line-sensitive. The 
AF points that light up are  cross-type AF points (p.71).
  The AF point at the regist ered area is blinking (p.338).
  Set the AF mode to One-Shot AF. Note  that focus lock will not work in 
the AI Servo AF mode (p.67).
  At the < o> setting, the maximum continuous speed will be approx. 
10 shots/sec. if the ISO speed  is set to any of the following:
• ISO 32000 or higher is set manually.
•[ Auto ISO range ]’s [Maximum ] is set to [51200] and Auto ISO 
automatically sets ISO 32000 or higher.
•[ 8 1: Safety shift ] is set to [ISO speed ] and the safety shift 
automatically sets ISO 32000 or higher.
Note that if the camera’s internal  temperature is low, and when ISO 
20000 or higher is set manually  or automatically, the maximum 
continuous shooting speed for < o> will be approx. 10 fps.
  Depending on the ISO speed, shu tter speed, aperture, subject 
conditions, brightness, lens type,  etc., the continuous shooting speed 
may become slower.
  If [Auto AF pt sel.: EOS iTR AF ] is set to [Enable] (p.95) and you 
shoot under low light, the conti nuous shooting speed will decrease.
There are fewer AF points.
The AF points are blinking.
I cannot lock the focus and recompose the shot.
The continuous shooting speed slows down.
COPY  
						

							376
Troubleshooting Guide
 If you shoot something that has fine  detail (such as a field of grass), 
the file size will be larger and the  actual maximum burst may be lower 
than the number mentioned on page 120.
 
If [z2: Highlight tone priority] is set to [Enable], the settable ISO 
speed range will be ISO 200 - 51200 (ISO  200 - 25600 for movie shooting). 
Even if you expand the sett able ISO speed range in [
ISO speed range], 
you cannot set expanded ISO speeds (L, H, H1, or H2). If [
z2: Highlight 
tone priority] is set to [Disable], ISO 100/125/160 can be set (p.150).
  If [z 2: Highlight tone priority ] is set to [Enable], the Auto Lighting 
Optimizer cannot be set. If [ z2: Highlight tone priority ]  is set to 
[ Disable ], then the Auto Lighting Optimizer can be set (p.150).
  Set [ z2: Auto Lighting Optimizer ] to [Disable ]. When [ Standard/
Low/High ]
 is set, even if you set a decr eased exposure compensation or 
flash exposure compensation, the im age may come out bright (p.146).
 If [On:ContShtng ] is set, Live View displa y, image review after image 
capture, and image playback are not possible during shooting (p.180).
  When the image size is set to  41 or 61 , the multiple-exposure 
image will be recorded in  1 quality (p.186).
The maximum burst during c ontinuous shooting is lower.
ISO 100 cannot be set/ISO sp eed expansion cannot be 
selected.
The Auto Lighting Optimizer cannot be set.
Even though I set a decreased exposure compensation, the 
image comes out bright.
The Live View image or capt ured image is not displayed 
during multiple-exposure shooting.
The multiple-exposure image is shot in  1 quality.
COPY  
						

							377
Troubleshooting Guide
 If you shoot at night when the backg round is dark, the shutter speed 
becomes slow automatically (slow- sync shooting) so that both the 
subject and background are properly  exposed. To prevent a slow 
shutter speed, under [ z3: External Speedlite control ], set [Flash 
sync. speed in Av mode ] to [1/250-1/60 sec. auto ] or [1/250 sec. 
(fixed) ] (p.194).
  Make sure the flash (or PC sync co rd) is securely attached to the 
camera.
  If you use a non-Canon flash unit  with Live View shooting, set [z4: 
Silent LV shoot. ] to [Disable ] (p.208).
  If you use a flash unit other than an  EX-series Speedlite, the flash will 
always be fired at  full output (p.191).
  When the [Flash metering mode ] flash Custom Function is set to 
[ TTL ] (autoflash), the flash will alwa ys be fired at full output (p.198).
  If flash exposure compensation  has already been set with the 
Speedlite, flash exposure com pensation cannot be set with the 
camera. When the Speedlite’s flash exposure compensation is 
canceled (set to 0), flash exposur e compensation can be set with the 
camera.
  Under [ z3: External Speedlite control ], set [Flash sync. speed in 
Av mode ] to [Auto ] (p.194).
When I use the < f> mode with flash, the shutter speed 
becomes slow.
The flash does not fire.
The flash always fi res at full output.
Flash exposure compensation cannot be set.
High-speed sync cannot be set in the  mode.
COPY  
						

							378
Troubleshooting Guide
 If you use flash, the shutter will ma ke two sounds each time you shoot 
(p.202).
  It indicates that the camera’s intern al temperature is high. If the white 
< > icon displayed, the still photo’s  image quality may deteriorate. If 
the red  icon is displayed, it indicates that the Live View or movie 
shooting will soon stop automatically (p.217, 243).
  If the card’s writing speed is  slow, movie shooting may stop 
automatically. With IPB compression, use a card with an actual 
reading/writing speed of at least  10 MB/sec. With ALL-I (I-only) 
compression, the card should have  an actual reading/writing speed of 
at least 30 MB/sec. To find out  the card’s speed, see the card 
manufacturer’s Web site (p.219).
  If the movie shooting time reaches  29 min. 59 sec., the movie shooting 
will stop automatically.
  If the shooting mode is < d/s /f /BULB >, the ISO speed will be set 
automatically. In the < a> mode, you can freely set the ISO speed 
(p.226).
  Under [ z2: ISO speed settings ], if [ISO speed range ]’s [Maximum] 
is set to [ 51200/H] or higher, the manual setting range’s Maximum will 
be expanded to enable ISO 32000/40000/51200 to be set. However, 
since movie shooting at ISO 32000/40000/51200 may result in 
substantial noise, the expanded ISO speed (“ H” displayed) will be 
used.
The shutter makes two shooting soun ds during Live View shooting.
During Live View and movie shooting, a white   or red  E 
icon is displayed.
Movie shooting stops by itself.
The ISO speed cannot be set for movie shooting.
For movie shooting, ISO 3200 0/40000/51200 cannot be set.
COPY  
						

							379
Troubleshooting Guide
 If you shoot a movie when [ Maximum: 51200] is set with [ISO speed 
range ] and ISO speed is set to  ISO 32000/40000/51200, the ISO 
speed will switch to ISO 25600 (dur ing movie shooting with manual 
exposure). Even if you switch back to still photo shooting, the ISO 
speed will not revert to  the original setting.
  If you shoot a movie when L (ISO 50) is set, the ISO speed setting will 
switch to ISO 100 (during movie shooting with manual exposure). 
Even if you switch back to still photo shooting, the ISO speed will not 
revert to the original setting.
  If you change the shutter speed or  aperture during movie shooting, the 
changes in the exposure may be recorded.
  Zooming the lens during movie s hooting can cause changes in the 
exposure regardless of whether the  lens’ maximum aperture changes 
or not. Changes in the exposure  may be recorded as a result.
  If you move the camera to the left  or right quickly (high-speed panning) 
or shoot a moving subject, t he image may look distorted.
  Flickering, horizontal stripes (noise ), or irregular exposures can be 
caused by fluorescent light, LED  bulbs, or other light sources during 
movie shooting. Also, changes in th e exposure (brightness) or color 
tone may also be re corded. In the  mode, a slow shutter speed 
may solve the problem.
The manually set ISO speed changes when switching to 
movie shooting.
The exposure changes during movie shooting.
The subject looks distorted during movie shooting.
The image flickers or horizontal  stripes appear during movie 
shooting.
COPY  
						

							380
Troubleshooting Guide
 To shoot still photos during movie shooting, us ing a CF card 
compatible with UDMA transfer rates is recommended.
  Setting a smaller image size for  the still photos and shooting fewer 
continuous shots may resolve the problem.
 
Shooting still photos during movie shooting will cause a discrepancy 
between the actual time and time code. When you want to edit a movie using 
time code, it is recommended not to shoot still photos during movie shooting.
  Set the power switch to < 1> (p.38).
  Check the [ 85: Multi function lock ] setting (p.329).
  Set the vertical-grip operation switch to < 1> (p.49).
  Check the [ 85: Custom Controls ] setting (p.333).
  Set the color space to sRGB. If Adobe  RGB is set, the first character 
will be an underscore (p.162).
When I shoot still photos during movie shooting, the movie 
shooting stops.
The time code is off.
Operation Problems
I cannot change the setting with < 6>, , or < 9>.
Vertical-grip controls such as  and  do not work.
The camera button/dial’s function has changed.
Display Problems
The file name’s first charac ter is an underscore (“_”).
COPY