Cannon Canon Allinone Mp C545 User Manual

7-2Troubleshooting Chapter 7
If You Cannot Solve the Problem
If you have a problem with your MultiPASS and you cannot resolve it by referring 
to the information in this chapter, contact your local authorized Canon dealer sales 
or service representative.
Canon’s support personnel are trained in the technical support of Canon’s 
products and should be able to help you with your problem.
If you need to contact Canon directly, make sure you have the following 
information:
❑Product name
MultiPASS C545...

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Troubleshooting
❑Place of purchase
❑Nature of problem
❑Steps you have taken to solve the problem and the results
Clearing Jams
On occasion, the document feeding into the Automatic Document Feeder (ADF) 
or the paper in its multi-purpose tray may misfeed or jam. If this happens, you can 
usually fix the problem using one of the following procedures.
Jams in the Automatic Document Feeder (ADF)
Use this procedure if the document in the ADF jams or misfeeds. If this occurs, the...

7-4Troubleshooting Chapter 7
3. While holding the operation panel, remove the document.
❑Pull it in either direction, but do not force it.
❑If a multipage document is loaded, remove the entire document from the 
ADF.
4. When you are finished, close the operation panel by pressing it down from the 
center.
5. Press 
Resume to clear the error message, then start the operation again. Be 
sure to fan and stack your document and replace the stack in the ADF. If the paper does not pull out easily, do not force...

Chapter 7 Troubleshooting7-5
Troubleshooting
Jams in the Multi-Purpose Tray
Use this procedure if the paper jams or misfeeds in the multi-purpose tray. If this 
happens, the message CLEAR PAPER JAM appears in the display.
1. Close the document tray if necessary.
2. Gently pull any paper out of the unit as shown.
3. Remove the paper stack from the multi-purpose tray and reload it.
❑Make sure you push the paper to the back and right of the multi-purpose tray, 
and that the stack is not higher than the...

7-6Troubleshooting Chapter 7
LCD Messages
The following messages are displayed in the LCD display when the MultiPASS is 
performing a function or encounters an error. The error code appears in the 
Activity Report.
MessageError CodeCauseAction
AUTO REDIAL— The unit is waiting to 
redial the other party’s 
number because the 
line was busy or the 
other party did not 
answer when you tried 
to send the documentWait for the unit to try 
redialing. If that does not 
work, wait until the unit 
starts to dial...

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Troubleshooting
MessageError CodeCauseAction
BUSY/NO SIGNAL
(Continued)The other party is not 
using a G3 fax machine.Contact the other party and 
ask them to send or receive 
the document using a G3 fax 
machine.
The touch tone/rotary 
pulse setting on your 
unit is incorrect.
The receiving fax 
machine did not 
answer within 55 
seconds.Set your unit to the setting 
that matches your telephone 
line. 
(See the MultiPASS Desktop 
Manager Software Guide or 
the Standalone Fax...

7-8Troubleshooting Chapter 7
MessageError CodeCauseAction
CHANGE CARTRIDGE#052 The BJ cartridge is 
empty or its ink may 
have dried out.Clean the BJ cartridge print 
head (see page 6-14). If the 
message remains in the LCD 
display, replace the BJ 
cartridge (see page 6-22). 
The unit will then print 
automatically any faxes 
received in memory.
CHECK DOCUMENT#001 The document is 
jammed in the ADF.Remove the document you 
are trying to send or copy 
and start again.
The document feed 
lever is set to...

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Troubleshooting
MessageError CodeCauseAction
CHECK PRINTER
(Continued)The BJ cartridge may 
be defective.Press the 
Resume button. 
Reinstall the BJ cartridge 
and try your operation 
again.
In either case, if the error 
does not clear, try 
unplugging the unit. Wait 
several minutes, then plug it 
back in. Also, try installing a 
new BJ Cartridge.
CLEAR PAPER JAM— There is a paper jam. Clear the paper jam (see 
page 7-3) and reload paper 
in the multi-purpose tray. 
Press...

7-10Troubleshooting Chapter 7
MessageError CodeCauseAction
DIALING— The unit is dialing the 
receiving fax machine.Press the 
Stop button if you 
want to cancel the 
transmission. 
DOC. TOO LONG#003 It took more than 32 
minutes to send or 
copy a document.Divide the document and 
send or copy each part 
separately.
It took more than 32 
minutes to receive a 
document.Contact the other party. 
Have them divide the 
document and send each 
part separately.
The document is longer 
than 39.4 inches (1...

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Troubleshooting
MessageError CodeCauseAction
HANG UP PHONE— The handset of the 
telephone or extension 
phone is off hook.Place the handset properly 
in its cradle.
INSTALL BC-21e— You tried to make color 
copies with a BC-20 
Black BJ Cartridge 
installed.Remove the BC-20 Black BJ 
Cartridge and install the 
BC-21e Color BJ Cartridge 
(see page 6-16).
You tried to print a 
received color fax with 
a BC-20 Black or BC-
22e Photo BJ Cartridge 
installed.Remove the BC-20 Black...