Cannon Canon Allinone Mp C545 User Manual

7-22Troubleshooting Chapter 7
Hue changes.
The nozzles on the BJ cartridge print head may be clogged.
❑Print the nozzle check to check the BJ cartridge print head (see page 6-13). 
Perform the BJ cartridge print head cleaning procedure if necessary (see 
page 6-14).
A BJ tank may be empty.
❑Replace empty BJ tanks as necessary (see page 6-22).
Blue looks like purple.
Blue prints out as purple because of the difference in color technology used by 
the screen and the MultiPASS; the screen uses RGB (Red,...

Chapter 7 Troubleshooting7-23
Troubleshooting
Paper Feeding Problems
Paper does not load.
The multi-purpose tray may contain too many sheets.
❑Make sure the paper stack in the multi-purpose tray does not exceed the paper 
limit mark ( ) (see page 2-9).
Paper may not be loaded correctly.
❑Make sure the paper stack is loaded properly in the multi-purpose tray, and 
that the paper guide is adjusted correctly (see page 2-9).
Paper is loaded skewed. (Printing is skewed.)
Paper may not be loaded correctly....

7-24Troubleshooting Chapter 7
Different types of paper may be loaded in the multi-purpose tray.
❑Load just one type of paper.
❑Make sure you are loading paper that meets the paper requirements for the 
unit (see page 2-2).
Transparencies do not feed correctly.
The transparencies may not be loaded correctly.
❑Make sure you load no more than 50 sheets of transparencies in the multi-
purpose tray.
Repeated paper jams occur.
The paper you are using may be causing the jams.
❑Be sure to fan the paper stack...

Chapter 7 Troubleshooting7-25
Troubleshooting
Faxing Problems
You cannot send a fax.
The MultiPASS may have overheated.
❑Unplug the unit and let it cool for several minutes. Then plug the unit back in 
and try sending again.
The MultiPASS may not be set for the type of telephone line in use (pulse/tone).
❑If you have a pulse line, make sure the MultiPASS is set for pulse dialing. (If 
you are using the Fax Setup Utility, see the MultiPASS Desktop Manager 
Software Guide. If you are using the operation...

7-26Troubleshooting Chapter 7
There may be other documents being sent from memory.
❑Allow time for the current document to finish sending.
An error may have occurred during sending.
❑Print an activity report and check for an error.  (If you are using the Fax Setup 
Utility, see the MultiPASS Desktop Manager Software Guide. If you are using 
the operation panel, see the Standalone Fax Manual.)
The telephone line may not be working properly.
❑Make sure there is a dial tone when you lift the handset of the...

Chapter 7 Troubleshooting7-27
Troubleshooting
Errors occur frequently while sending or receiving.
The telephone lines may be in poor condition, or you may have a poor 
connection.
❑Lower the transmission or reception speed.  (If you are using the Fax Setup 
Utility, see the MultiPASS Desktop Manager Software Guide. If you are using 
the operation panel, see the Standalone Fax Manual.)
The sending fax machine may not be functioning properly.
❑The sending fax machine usually determines the fax’s quality....

7-28Troubleshooting Chapter 7
The MultiPASS does not switch automatically between telephone and fax reception.
The MultiPASS may not be set to switch automatically between telephone and 
fax reception.
❑For the MultiPASS to switch automatically, the receive mode must be set to 
Fax/Tel Mode or ANS.MACHINE MODE. If you have set ANS.MACHINE 
MODE, confirm that an answering machine is connected to the MultiPASS 
and that it is turned on with an outgoing message properly recorded.
An error may have occurred...

Chapter 7 Troubleshooting7-29
Troubleshooting
The sending fax machine may not be functioning properly.
❑The sending fax machine usually determines the fax’s quality. Call the sender 
and have them make sure the top cover and scanning glass on their fax 
machine are clean.
Error Correction Mode (ECM) may be disabled.
❑Make sure ECM is on. (If you are using the Fax Setup Utility, see the 
MultiPASS Desktop Manager Software Guide. If you are using the operation 
panel, see the Standalone Fax Manual.)
Faxes...

7-30Troubleshooting Chapter 7
Errors occur frequently while receiving.
The telephone lines may be in poor condition, or you may have a bad 
connection.
❑Lower the reception speed. (If you are using the Fax Setup Utility, see the 
MultiPASS Desktop Manager Software Guide. If you are using the operation 
panel, see the Standalone Fax Manual.)
Telephone Problems
You cannot dial.
The telephone line may not be connected properly.
❑Make sure the telephone line is connected properly to the MultiPASS.
The unit...

Chapter 7 Troubleshooting7-31
Troubleshooting
Copying Problems
The MultiPASS will not make a copy.
A BJ tank in the BC-21e Color BJ Cartridge may be empty.
❑Replace empty BJ tanks as necessary (see page 6-22).
You may be trying to make copies with the incorrect BJ cartridge installed in 
the unit.
❑The MultiPASS cannot make copies in black & white while the BC-22e Photo 
BJ Cartridge is installed. Replace the BJ cartridge with the BC-21e Color BJ 
Cartridge or a BC-20 Black BJ Cartridge.
❑The MultiPASS...