Cannon Canon Allinone Mp C545 User Manual

7-12Troubleshooting Chapter 7
MessageError CodeCauseAction
INSTALL BC21e/20
(Continued)You tried to print a 
received black & white 
fax, print a report, or 
print a black & white 
document in memory 
with a BC-22e Photo BJ 
Cartridge installed.Remove the BC-22e Photo 
BJ Cartridge and install the 
BC-21e Color or BC-20 
Black BJ Cartridge (see 
page 6-16).
LINE IN USE— The unit is set for Fax/
Tel Mode and you are 
receiving a telephone 
call.Answer the call.
LOAD PAPER— The multi-purpose tray 
is...

Chapter 7 Troubleshooting7-13
Troubleshooting
MessageError CodeCauseAction
MEMORY USED nn%— Shows the percentage 
of memory currently in 
use.If you need more space, wait 
for the unit to send any 
faxes. Also, print or delete 
any faxes in memory you no 
longer need (see page 4-20 
and page 4-23).
NO ANSWER#005 The receiving fax 
machine does not 
answer.Make sure you dialed the 
correct number. Try again 
later.
NO RX PAPER#012 The other party’s fax 
machine is out of paper 
or its memory is...

7-14Troubleshooting Chapter 7
MessageError CodeCauseAction
PUT IN CARTRIDGE— The BJ cartridge is not 
installed correctly.Make sure the BJ cartridge is 
installed correctly and the 
blue cartridge lock lever is 
down.
The BJ cartridge is not 
installed.Install a BJ cartridge.
REC’D IN MEMORY— The unit received the 
fax in memory because 
paper or ink ran out, a 
paper jam occurred, or 
the wrong BJ cartridge 
was installed.Add paper to the multi-
purpose tray, change the BJ 
cartridge or BJ tank, clear...

Chapter 7 Troubleshooting7-15
Troubleshooting
Printing Problems
The Alarm light comes on and the unit beeps while printing.
The unit may have a paper jam.
❑Clear the paper jam (see page 7-3).
❑If the unit has no paper jam, unplug it, wait five seconds, then plug it in again. 
If the problem is fixed, the Alarm light will turn off, the BJ cartridge will move 
to its home position on the right side of the unit, and the LCD display will 
return to standby mode. If the Alarm light remains lit, call the Canon...

7-16Troubleshooting Chapter 7
The BJ cartridge print head may need cleaning.
❑Clean the BJ cartridge print head (see page 6-16).
The BJ cartridge or the BJ tank(s) may need to be replaced.
❑Replace the BJ cartridge or the BJ tank(s) (see pages 7-16 and 7-22).
The application you are printing from may not be set up properly.
❑Check the Macintosh and the application to make sure they are configured 
correctly.
❑Make sure the MultiPASS C545 is the printer selected in the Chooser.
The MultiPASS may not be set...

Chapter 7 Troubleshooting7-17
Troubleshooting
The USB-to-Parallel cable may not be the correct type.
❑Make sure the cable the one provided with your MultiPASS.
You may not be using the correct printer driver.
❑Make sure you have selected the MultiPASS C545 printer in your application 
and in the Chooser.
You may not have the best media type selected.
❑Try selecting Media Types other than Plain Paper (see page 2-9 in the Desktop 
Manager Software Guide).
Previous software settings may not be cleared....

7-18Troubleshooting Chapter 7
The printout curls.
Your page may include a large amount of ink.
❑Leave the page in the output tray for 30 to 60 seconds to allow the ink to dry. 
Then remove the page being careful not to touch the document tray (if it is 
open). Allow the page to dry further, then roll it in the opposite direction of 
the curl. (Should you dirty the document tray when removing the page, wipe 
it clean with a clean, soft, lint-free cloth moistened with water or diluted 
dishwashing...

Chapter 7 Troubleshooting7-19
Troubleshooting
The BJ cartridge or a BJ tank may not be installed properly.
❑Make sure the BJ cartridge and the BJ tank(s) are installed properly (see 
page 6-16).
A BJ tank in the BC-21e Color BJ cartridge may be empty.
❑Replace empty BJ tanks as necessary (see page 6-22).
The BJ cartridge print head may be worn out.
❑The BJ cartridge may need to be replaced. Replace as necessary (see
page 6-15).
Output appears jagged.
The resolution selected via the printer driver may be...

7-20Troubleshooting Chapter 7
The printout contains blurred or smudged ink.
The print medium you are using may not be supported by the MultiPASS.
❑Try a different paper type. However, use only print media specified in this 
manual (see page A-3).
You may be printing on the wrong side of the sheet.
❑Some papers have a “right” side for printing. If the print quality is not as clear 
as you would like it to be, try turning the paper over and printing on the other 
side.
Color Printing and Copying Problems...

Chapter 7 Troubleshooting7-21
Troubleshooting
Colors are broken or uneven.
The print mode may be wrong.
❑Check your print mode setting in the Print dialog (see page 2-9).
If you are printing a thin line with a nonprimary color, your software may be 
telling the unit to place a color every other dot, with white in between.
❑Choose cyan, magenta, yellow, or black instead.
Colors print incorrectly.
The MultiPASS printer driver may not be selected in the Chooser.
❑Make sure the MultiPASS is selected as the...