Brother Printers Mfc 1970 Multifunction Print Copy Scan Fax Owners Manual

							93
Fax-Back System
Brother Customer Service has installed an easy-to-use Fax-Back System, so you
can get instant answers to common technical questions and product information
for all Brother products. This system is available 24 hours a day, 7 days a week.
You can use the system to send faxes to any fax machine, not just the one from
which you are calling.
If you can’t resolve difficulty with your FAX/MFC using this manual, call
our Fax-Back
  System, and follow the voice prompts to receive faxed instructions
about using the system, and an index of Fax-Back subjects.
USA:1-800-521-2846
From within Canada:1-800-681-9838
The Brother Fax-Back System number (USA only) has been preprogrammed on
One Touch Key 
01.
Brother Home Page on the World Wide
Web
You can find more information about Brother products, from product
specification sheets to Frequently Asked Questions (FAQs), on the World Wide Web.
Visit us at
http://www.brother.com
Brother Bulletin Board
Brother’s Bulletin Board Numbers are
USA:1-888-298-3616
From within Canada:1-514-685-2040
12
CHAPTER TWELVE
Troubleshooting
and Maintenance 
						

							94CHAPTER TWELVE
Error Messages
As with any sophisticated office product, errors may sometimes occur. If this
happens, your FAX/MFC often identifies the problem and displays an error
message. The table below explains the most common error messages.
You can correct most problems by yourself. If you need additional help, call the
Brother Fax-Back
 System.
USA:1-800-521-2846
From within Canada:1-800-681-9838
CHECK PAPER
The paper is jammed in the printer.
1Unplug the power cord.
2Open the paper cover and remove any unjammed paper.
3Push the OPEN button to open the top cover.
4Pull the jammed paper gently from the paper feeder toward the back of the
FAX/MFC. If the paper remains jammed, then pull it toward the front of the
FAX/MFC.
5Close the cover.
6Load the paper. 
						

							95TROUBLESHOOTING AND MAINTENANCE
CLEAN UP SCANNER
The scanner is dirty; clean the white bar and the glass strip under the roller with
isopropyl alcohol on a lint-free cloth. You’ll need to lift the two release levers to
release the white bar; be sure to lock them in place when you’re through. During
cleaning, unplug the power cord for safety.
COMM.ERROR
A poor quality phone line resulted in a communications error. Try the call again.
CONNECTION FAIL
You have requested a polling call from another party, but the other fax machine is
not in Poll Waiting mode.
COVER OPEN
The cover is not completely closed.
DISCONNECTED
The other party has disconnected during a call or fax. Try calling the other party.
DOCUMENT JAM
The documents were not inserted or fed properly, or were too long or too short.
1Open the front cover.
2Lift the two release levers to release the white bar.
3Gently pull the document toward the front of the FAX/MFC. 
						

							96CHAPTER TWELVE
4Lock the levers back in place.
5Close the cover and press Stop.
Front Cover
MACHINE ERROR XX
and
PRESS STOP KEY
Contact Brother Customer Service at
USA:1-800-284-4329 (voice)
From within Canada:1-800-853-6660 (voice)
From within Montreal:1-514-685-6464 (voice)
NO RESPONSE/BUSY
The number you called does not answer or is busy. You may also have reached a
number not connected to a fax machine. Check the number and call again.
NOT REGISTERED
You’ve tried accessing a One Touch or Speed Dial location with no number
assigned to it.
PRINTER FAULT
The print head has overheated. Unplug the FAX/MFC and wait 30 minutes
for it to cool.
See
Storing One
Touch Dial
numbers and
Storing
Speed Dial
numbers
pp. 20-22 
						

							97TROUBLESHOOTING AND MAINTENANCE
SCANNER ERROR
During cleaning,  unplug the power cord. Try cleaning the white bar and the glass
strip under the bar. If you still get a scanner error, contact Brother Customer
Service at
USA:1-800-284-4329 (voice)
From within Canada:1-800-853-6660 (voice)
From within Montreal:1-514-685-6464 (voice)
If You Are Having Difficulty with Your FAX/
MFC
If you think there is a problem with your FAX/MFC, make a copy first. If the copy
looks good, the problem is probably not your FAX/MFC. Check the chart below
and follow the troubleshooting tips.
Condensed Print and Horizontal Streaks;
Top and Bottom of Sentences Cut Off
If your copy looks good, you probably had a bad connection, with static or
interference on the phone line. If the copy looks bad, call Brother Customer
Service at 1-800-284-4329.
Vertical Black Lines When Receiving
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
If the problem continues, call Brother Customer  Service at 1-800-284-4329.
 Printing
and
Receiving
Faxes 
						

							98CHAPTER TWELVE
FAX/MFC Does Not Answer When Called
Make sure the FAX/MFC is in the correct receiving mode for your setup (either
FAX, F/T or MSG CTR). Check for dial tone. If possible, call your FAX/MFC to hear
it answer. If there is still no answer, check the telephone line cord connection.
Connect a standard telephone handset to the FAX/MFC telephone jack. If there is
no ringing when you call your FAX/MFC, call your Telephone Company to check
the line.
Dialing Does Not Work
Check for a dial tone. If there is no dial tone, see Suggestions for “No Dial Tone
on the Handset”. Change the TONE/PULSE setting (see “Fax Settings”,  p.17).
Send a manual fax (press 
Speaker Phone or lift handset), and wait to hear fax
receiving tones before pressing 
Start. This way you can hear if the problem is that
the receiving machine does not answer.
No Dial Tone on the Handset
Press Speaker Phone. If you hear no dial tone, check telephone line cord
connections at the FAX/MFC and wall jack. Check that the handset is connected to
the FAX/MFC’s handset jack. Test the wall jack with another single line telephone.
If no dial tone on the wall outlet, call your Telephone Company.
Poor Transmitting Quality
Try changing your resolution to FINE or SUPER FINE (see “Sending Faxes”
pp. 31-33).
Try cleaning the white pressure bar of the scanner and the glass under the bar
(see p. 94).
Transmission Verification Report says “Result: NG”
There is probably temporary noise or static on the line. Try sending the fax again.
If the problem continues, call the Telephone Company to check your phone line.
Vertical Black Lines When Sending
If the copy you made shows the same problem, your scanner is dirty (see Cleaning
the Scanner p. 95).
 Phone
Line or
Connections
 Sending
Faxes 
						

							99TROUBLESHOOTING AND MAINTENANCE
Double Ring in F/T Mode
The FAX/MFC knows the incoming call is not a fax so it is signaling you to answer
the telephone call. Pick up the FAX/MFC’s handset or answer from an extension
phone and press your FAX/MFC’s Remote Deactivation Code (default setting is
#51).
Transferring a Fax Call to the FAX/MFC
If you answered at the FAX/MFC, press Start and hang up immediately. If you
answered at an extension phone, press your Remote Activation Code (default
setting is 
51). When your FAX/MFC answers, hang up.
FAX/MFC “Hears” Voice as CNG Tone
If your FAX/MFC is set to Easy Receive On, and it answers voice calls by trying to
receive a fax, try turning Easy Receive Off.
For Customer Service
USA:1-800-284-4329 (voice)
1-908-575-8790 (fax)
From within Canada:1-800-853-6660 (voice)
1-514-685-4898 (fax)
From within Montreal:1-514-685-6464 (voice)
 Handing
Incoming
Calls
 Adjusting
Settings 
						

							100CHAPTER TWELVE 
						

							101
Before You Install
Multi-Function Link
This chapter takes you through each step of the installation process.  Read it
carefully to ensure a problem-free installation.
Package Contents
Before you begin the Multi-Function Link installation, please check the contents
of your package:

Brother CD-ROM

Multi-Function Link Cable and PC I/F Box

Warranty, Upgrade and Licensing Materials
13
CHAPTER THIRTEEN
Setting up the MFC 1870MC 
or MFC 1970MC and 
Computer to Work Together 
						

							102CHAPTER THIRTEEN
PC Configuration Requirements
Your PC must meet or exceed the follwing minimum system configuration
requirements for you to install and use Multi-Function Link:
CPU 80486/66 or higher
RAM 8MB or greater for Windows
® 3.1 or 3.11
8MB or greater for Windows
® 95 (16MB recommended)
16MB or greater for Windows NT
® Workstation
Version 4.0 (32MB recommended)
Hard Disk Drive 50MB
Operating System Windows
® 3.1, 3.11, 95 or NT® Workstation Version 4.0
Port Available Serial port
CD-Rom Drive
Connecting MFC 1870MC or MFC
1970MC to Your PC
Follow the instructions below to hook up the Multi-Function Link Cable.
1Position your Brother MFC near your personal computer CPU (maximum
distance of approximately 5-6 feet).
2Make sure the power to the PC is switched off and the MFC is unplugged.
3Connect the RJ-8 connector of the Multi-Function Link Cable to the side of
your Brother MFC in the jack labeled PC I/F.
4Connect the 25-pin female RS-232 connector of the Multi-Function Link
Cable to your PC in the available male serial communications port.  Use the
9-pin adapter if your PC requires it.  (See your PC owner’s manual for the
correct interface port for connection.)  NOTE: If your PC is an IBM
Aptiva, and MWAVE card is using COM1.  You must connect the
Multi-Function Link Cable to another COM serial port that is
available.
or