Brother Ppf 2900 Plain Paper Fax Manual
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 13 DIFFICULTYSUGGESTIONS Print Quality Difficulties ( CONTINUED) The whole page is printed black. Black PageWipe the electric terminals referring to page 13-17. Also, do not use heat-sensitive paper as it will cause this problem. After cleaning, if the printed pages are still black and the LCD shows CHANGE DRUM SOON, replace the drum unit with a new one. Nothing is printed on the page. White pageMake sure that the toner cartridge is not empty. Wipe the electric terminals. (See Routine Maintenance, page 13-16, Cleaning the Printer, page 13-17 and Cleaning the Drum Unit, page 13-18.) Make sure that a torn piece of paper does not remain on the scanner window. Printed pages are marked at regular intervals. Example of Regular MarksMarks may disappear by themselves. Try copying multiple pages to clear this problem. Marks may occur if the FAX/MFC has not been used for a long time. A possible cause is that the surface of the drum is scratched. You must then replace the drum unit with a new one. If the marks do not disappear, it may be that the drum was marked or damaged by excessive exposure to light. In this case, replace the drum unit with a new one. Printed pages are blurred at the center or at either edge. Blurred Page Certain environmental conditions such as humidity, high temperatures, etc. may cause this condition to occur. Make sure the FAX/MFC is placed on a flat, horizontal surface. Remove the drum unit with the toner cartridge installed. Try rocking them from side to side. You may clear a blurred page by wiping the scanner windows with a clean soft cloth. (See Routine Maintenance, page 13-16, Cleaning the Printer, page 13-17 and Cleaning the Drum Unit, page 13-18.) If a blurred page occurs after cleaning and the LCD shows CHANGE DRUM SOON, replace the drum unit with a new one. Ghost images appear on the printed page. Ghost ImagesAdjust the print conditions by setting the Print Density function, page 5-4. Make sure you use paper that meets the specifications. Rough surfaces or thick media can cause a ghost image. NoteThe drum unit is a consumable item and it is necessary to replace it periodically.
13 - 14 TROUBLESHOOTING AND ROUTINE MAINTENANCE Packing and Shipping the FAX/MFC Whenever you transport the FAX/MFC, use the packing materials that came with your machine. Follow the steps below to pack the FAX/MFC or it may be damaged, which will void the FAX/MFC’s warranty. 1Close the paper tray and the extension. 2Remove the line cord and unplug the FAX/MFC from the AC outlet. 3Open the top cover. 4Hold the drum unit assembly by its handles and remove it. Caution Remove the drum unit and toner cartridge assembly. Leave the toner cartridge installed in the drum unit. 5Place the drum unit and toner cartridge assembly into the plastic bag and seal the bag completely. 6Close the top cover. Remove the document and paper supports and the handset, curl cord and pack them. Top Cover Drum Unit Plastic Bag Drum Unit Toner Cartridge
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 15 7Wrap the FAX/MFC in the plastic bag and place it in the original carton with the original packing material. 8Pack the drum unit, toner cartridge assembly and printed materials into the original carton as shown below: 9Close the carton and tape it shut. NoteIf you are returning the FAX/MFC to Brother as part of the Exchange Service, pack only the FAX/MFC. Keep all separate parts to use with your “Exchange” machine. (FAX-3800 Only)
13 - 16 TROUBLESHOOTING AND ROUTINE MAINTENANCE Routine Maintenance You can keep your FAX/MFC in optimum condition by cleaning it on a regular basis. It is a good idea to clean the drum unit during this routine. Avoid using thinners or other organic solvents to clean the FAX/MFC and do not use water. Cleaning the Document Scanner 1Unplug the telephone line, and then unplug the power cord. When you reconnect these lines later, connect the power cord before you connect the telephone line. 2Open the document tray, and then the Control Panel. 3Wipe dirt off the FAX/MFC using a slightly damp clean cloth. 4Clean the white bar and the glass cover. Moisten a small piece of clean soft, lint-free cloth with isopropyl alcohol and carefully remove dirt from the glass cover and the white bar of the scanner. Control Panel Left the Control Panel Cover White Bar Glass Cover
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 17 Cleaning the Printer Caution Do not use isopropyl alcohol to remove dirt from the control panel. It may cause a crack on the panel. Do not use isopropyl alcohol to clean the scanner window or the toner sensor. Do not touch the scanner window with your finger. Handle the drum unit carefully because it contains toner. If toner scatters and your hands or clothes get dirty, immediately wipe or wash it off with cold water. 1Open the top cover. 2Remove the drum unit assembly. WARNING Just after you have used the FAX/MFC, some internal parts of the machine are extremely HOT! When you open the top cover of the FAX/MFC, never touch the shaded parts as shown in the diagram below. 3Wipe the electric terminals with isopropyl alcohol on a cotton swab. 4Wipe the gears with a clean dry cloth. 5Gently wipe the scanner window and the toner sensor with a clean soft dry cloth. Do NOT use isopropyl alcohol to clean the scanner window or the toner sensor. GearsToner Sensor Electrical Terminal Scanner Window HOT ! Inside the Machine
13 - 18 TROUBLESHOOTING AND ROUTINE MAINTENANCE Cleaning the Drum Unit We recommend you place the drum unit on a drop cloth or large piece of disposable paper to avoid spilling and scattering toner. 1Carefully turn the drum unit upside down. 2Clean the primary corona wire inside the drum unit by gently sliding the tab from right to left several times. 3Return the tab to the Home position ( ) before reinstalling the drum unit. Caution If you do not position the tab at the Home position ( ), printed pages may have vertical stripes. 4Re-install the drum unit into the FAX/MFC. (See Replacing the Drum Unit, page 13-23.) 5Close the top cover. 6Plug in the power cord. Ta b Corona WireHome Position ( )
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 19 Replacing the Toner Cartridge The FAX/MFC can print approximately 2,200 pages with one toner cartridge. When the toner cartridge is running low, the LCD shows TONER LOW. The MFC is supplied with a starter toner cartridge that must be replaced after 1,000 pages. Actual page count will vary depending on your average document type (i.e. standard letter, detailed graphics). It is a good idea to keep a new toner cartridge ready for use when you see the TONER LOW warning. Discard the used toner cartridge according to local regulations. If you are not sure of them, call your local Sanitation Department. Be sure to seal the toner cartridge tightly so toner powder does not spill out of the cartridge. When discarding used toner cartridges, keep them separate from domestic garbage. WARNING Just after you have used the FAX/MFC, some internal parts of the FAX/MFC will be extremely HOT! So, never touch the shaded parts shown in the illustration. NoteWe recommend that you clean the FAX/MFC when you replace the toner cartridge. HOT ! Inside the Machine
13 - 20 TROUBLESHOOTING AND ROUTINE MAINTENANCE 1Open the top cover. Make sure the top cover is completely open. 2Remove the drum unit by holding each side of the drum by its handles and gently lift the drum forward toward you. 3Gently turn the lever on the toner cartridge counterclockwise until it stops. The toner cartridge cannot be removed unless the shutter is closed by turning the lever completely to the front. 4Remove the used toner cartridge from the drum unit by gently pulling it out. NotePlace the drum unit on a drop cloth or large piece of disposable paper to avoid spilling and scattering the toner. Top Cover Drum Unit Drum Unit Toner Cartridge
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 21 5Unpack the new toner cartridge. Place the used toner cartridge into the aluminum bag and discard it according to local regulations. Caution Wait to unpack the new toner cartridge until immediately before you install it in the MFC. If a toner cartridge is left unpacked for a long period of time, the toner life is shortened. You can use only a genuine Brother toner cartridge (TN-250 series), which is specially formulated to ensure top print quality. Using another brand of toner cartridge may void your machine’s warranty. Warranty coverage does not apply to problems caused by the use of 3rd party Toner, 3rd party Toner Cartridge or 3rd party Drum unit. 6Gently rock the new toner cartridge from side to side five or six times and then remove the protective seal. NoteHandle the used toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe it off or wash it with cold water. Aluminum Bag New Toner Cartridge Used Toner Cartridge New Toner Cartridge
13 - 22 TROUBLESHOOTING AND ROUTINE MAINTENANCE 7Slide the new toner cartridge into the opening on the right side of the drum unit. To ensure that the toner cartridge and the drum unit fit together correctly, make sure that the toner cartridge guide arrow is exactly aligned with the guide arrow on the drum unit. 8Gently turn the lever on the toner cartridge clockwise until it stops. 9Reinstall the drum unit into the machine and close the top cover. New Toner Cartridge Drum Unit Top Cover Drum Unit