Brother MFC 8460N User Manual

							Troubleshooting and routine maintenance
117
DR Mode in UseThe machine is set to Distinctive 
Ring mode. You can not change 
the Receive Mode from Manual to 
another mode.Set Distinctive Ring to Off. See Turning off 
Distinctive Ring on page 48.
Drum Near EndThe drum unit is near the end of its 
life.Use the drum unit until you have a print quality 
problem; then replace the drum unit with a new 
one.
See Replacing the drum unit (DR-520) on page 
135.
The drum counter was not reset 
when a new drum was installed.1. Open the front cover, and then press 
Clear/Back.
2. Press 1 to reset.
Duplex 
DisabledThe duplex tray is not installed 
properly.Remove the duplex tray and install it again.
Dust on DrumThe primary corona wire on the 
drum unit needs to be cleaned.Clean the primary corona wire on the drum unit. 
(See Cleaning the corona wire on page 130.)
Fuser ErrorThe temperature of fuser unit does 
not rise at a specified temperature 
within specified time.Turn the power switch off, wait a few seconds, 
and then turn it on again. Leave the machine for 
15 minutes with the power on. (The machine can 
be turned off for up to 4 days without losing faxes 
stored in the memory. See Checking if the 
machine has faxes in its memory on page 120.) The fuser unit is too hot.
No PaperThe machine is out of paper or 
paper is not properly loaded in the 
paper tray.Do one of the following:
„Refill the paper in the paper tray or MP tray.
„Remove the paper and load it again.
No 
Response/BusyThe number you dialed does not 
answer or is busy.Verify the number and try again.
No TrayThe paper tray is not completely 
closed.Close the paper tray properly.
Not 
RegisteredYou tried to access a One-Touch or 
Speed Dial number that is not 
programmed.Set up the One
-Touch or Speed Dial number.
(See Storing One-Touch dial numbers on page 
57 and Storing Speed-Dial numbers on page 
59.)
Error MessageCauseAction
 
						

							118
Out of MemoryThe machine’s memory is full.Fax sending or copy operation in progress
Do one of the following:
„Press Start to send or copy the scanned 
pages.
„Press Stop/Exit and wait until the other 
operations in progress finish, and then try 
again.
„Clear the data from the memory. (See Out of 
Memory message on page 39 or page 84.)
Printing operation in process
Do one of the following:
„Reduce print resolution. (See Advanced tab 
in the Software User’s Guide on the 
CD-ROM.)
„Clear the faxes from the memory. (See Out 
of Memory message on page 84.)
Paper Jam 
BackThe paper is jammed in the back of 
the machine.See Paper jams on page 122.
Paper Jam 
DuplexThe paper is jammed in the duplex 
tray.See Paper jams on page 122.
Paper Jam 
InsideThe paper is jammed inside the 
machine.See Paper jams on page 122.
Paper Jam 
MPTrayThe paper is jammed in the MP tray 
of the machine.See Paper jams on page 122.
Paper Jam 
Tray1
Paper Jam 
Tray2The paper is jammed in the paper 
tray of the machine.See Paper jams on page 122.
Replace FuserIt is time to replace the fuser unit. Call Brother Customer Service to replace the 
fuser unit.
Replace LaserIt is time to replace the laser unit. Call Brother Customer Service to replace the 
laser unit.
Replace PF 
Kit1It is time to replace the paper 
feeding kit for Tray 1.Call Brother Customer Service to replace the 
PF Kit 1.
Replace PF 
Kit2It is time to replace the paper 
feeding kit for Tray 2.Call Brother Customer Service to replace the 
PF Kit 2.
Replace PF 
KitMPIt is time to replace the paper 
feeding kit for the MP tray.Call Brother Customer Service to replace the 
PF Kit MP.
Scanner 
LockedThe scanner lock is locked. Open the document cover, and then release the 
scanner lock lever.
Press Stop/Exit
.
Toner ErrorThe toner cartridge and drum unit 
assembly is not installed properly.Reinstall the toner cartridge.
Error MessageCauseAction
 
						

							Troubleshooting and routine maintenance
119
Toner Life 
EndThe toner cartridge and drum unit 
assembly is not installed properly, 
or the toner cartridge is used up 
and printing is not possible.Do one of the following:
„Re-install the toner cartridge and drum unit 
assembly.
„Replace the toner cartridge with a new one. 
(See Replacing the toner cartridge 
(TN-550/TN-580) on page 132.)
Toner LowIf the LCD shows Toner Low, you 
can still print; however, the 
machine is telling you that the toner 
cartridge is near the end of its life 
and the toner will soon run out.Order a new toner cartridge now.
Too Many 
TraysMore than one optional tray is 
installed.The maximum number of optional trays is one. 
Remove any additional trays.
Unable to 
Init.
(Initialize)
Unable to 
PrintThe machine has a mechanical 
problem.Turn off the machine
’s power switch and then 
turn it on again. If the error message continues 
leave the machine for several minutes and then 
try it again. (The machine can be turned off for 
up to 4 days without losing faxes stored in the 
memory. See Checking if the machine has faxes 
in its memory on page 120.)
Unable to 
ScanThe machine has a mechanical 
problem.Turn off the machines power switch and then 
turn it on again. If the error message continues 
leave the machine for several minutes before 
you try it again. (The machine can be turned off 
for up to 4 days without losing faxes stored in the 
memory. See Checking if the machine has faxes 
in its memory on page 120.)
Document is too long for duplex 
scanning.Press Stop/Exit. Use a suitable size of paper for 
duplex scanning. See Scan on page 163.
Error MessageCauseAction
 
						

							120
Checking if the machine has 
faxes in its memoryC
If the LCD shows an error message then you 
can check to see if there are faxes in the 
machine’s memory.
aPress Menu, 9, 0, 1.
bDo one of the following:
„If the LCD shows No Data, there 
are no faxes left in the machine’s 
memory.
„If the LCD shows Dial & Start, 
there are faxes in the machine’s 
memory.
• You can send the faxes to 
another fax machine. See 
Sending faxes to another fax 
machine on page 120.
• You can send the faxes from the 
machine’s memory to your PC. 
See Sending faxes to your PC on 
page 120.
Note
You can send the Fax Journal report to 
another fax machine by pressing 
Menu,9,0,2in a.
 
Sending faxes to another fax 
machineC
If you have not set up your Station ID, you 
cannot enter fax transfer mode.
aFollow a and b in Checking if the 
machine has faxes in its memory on 
page 120.
bEnter the fax number to which faxes will 
be sent.
cPress Start.
Sending faxes to your PCC
You can move the faxes from your machine’s 
memory to your PC.
aPress Stop/Exit.
bMake sure that you have installed 
MFL-Pro Suite on your PC, and then 
turn on PC Fax Receiving on the PC. 
(For details about PC Fax Receive, see 
Using Brother PC-FAX software (For 
Windows
®) in the Software User’s 
Guide on the CD-ROM.)
cMake sure that you have set 
PC Fax Receive on the machine. 
(See PC Fax Receive on page 65.)
During setup the LCD will ask if you 
want to send the faxes to your PC.
dDo one of the following:
„To send all faxes to your PC, press 1.
„To exit and leave the faxes in the 
memory, press 2.
Note
If there is an error message on the 
machine’s LCD after the faxes have been 
sent, disconnect the machine from the 
power source for several minutes, and 
then reconnect it.
 
 
						

							Troubleshooting and routine maintenance
121
Document jamsC
If the document is jammed, follow the steps 
below.
Document is jammed in the top of the 
ADF unit
C
The document may get jammed if it is not 
inserted or fed properly, or if it is too long. 
Follow the steps below to clear a document 
jam.
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document out to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit.
Document is jammed under the 
document cover
C
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
right.
 
dClose the document cover.
ePress Stop/Exit.
 
						

							122
Document is jammed at the output 
tray
C
aTake out any paper from the ADF that is 
not jammed.
bPull the jammed document out to the 
right.
 
cPress Stop/Exit.
Document is jammed in the duplex 
slot (MFC-8670DN, MFC-8860DN and 
MFC-8870DW only)
C
aTake out any paper from the ADF that is 
not jammed.
bPull the jammed document out to the 
right.
 
cPress Stop/Exit.
Paper jamsC
To clear paper jams, please follow the steps 
in this section.
HOT SURFACE 
After you have just used the machine, some 
internal parts of the machine will be 
extremely hot. When you open the front or 
back cover of the machine, DO NOT touch 
the shaded parts shown in the illustration.
 
 
Paper is jammed inside the machineC
aPull the paper tray completely out of the 
machine.
bUse both hands to slowly pull out the 
jammed paper.
 
 
						

							Troubleshooting and routine maintenance
123
cPress the cover release lever to open 
the front cover. 
 
dSlowly take out the drum unit and toner 
cartridge assembly. The jammed paper 
may be pulled out with the toner 
cartridge and drum unit assembly, or 
this may release the paper so you can 
pull it out of the paper tray opening.
 
CAUTION 
To prevent damage to the machine from 
static electricity, DO NOT touch the 
electrodes shown in the illustration.
 
 
ePut the drum unit and toner cartridge 
assembly back in the machine.
 
fClose the front cover.
gPut the paper tray firmly back in the 
machine.
 
						

							124
Paper is jammed at the back of the 
machine
C
aPress the cover release lever to open 
the front cover.
 
bTake out the drum unit and toner 
cartridge assembly.
 
cOpen the back cover.  
d Pull the tabs at the left and right hand 
sides toward you to open the fuser 
cover (1). 
 
eUsing both hands, gently pull the 
jammed paper out of the fuser unit.
 
fClose the back cover.
1
 
						

							Troubleshooting and routine maintenance
125
gPut the drum unit and toner cartridge 
assembly back in the machine.
 
hClose the front cover.
Paper is jammed in the duplex tray 
(MFC-8660DN, MFC-8670DN, 
MFC-8860DN and MFC-8870DW only)
C
aPull the duplex tray completely out of the 
machine.
 
bPull the jammed paper out of the 
machine or the duplex tray.
 
cPut the duplex tray back in the machine. 
Paper is jammed inside the drum unit 
and toner cartridge assembly
C
aPress the cover release lever to open 
the front cover.
 
bTake out the drum unit and toner 
cartridge assembly. 
 
 
						

							126
cHold down the lock lever on the right and 
take the toner cartridge out of the drum 
unit.
Take out the jammed paper if there is 
any inside the drum unit.
 
dPut the toner cartridge back into the 
drum unit until you hear it lock into place. 
If you put it in properly, the lock lever will 
lift automatically.
 
ePut the drum unit and toner cartridge 
assembly back in the machine.
 
fClose the front cover.
Routine maintenanceC
CAUTION 
The drum unit contains toner, so handle it 
carefully. If toner scatters on your hands or 
clothes, wipe or wash it off with cold water 
at once.
 
Cleaning the outside of the 
machineC
CAUTION 
Use neutral detergents. Cleaning with 
volatile liquids such as thinner or benzine 
will damage the outside surface of the 
machine.
  
DO NOT use cleaning materials that 
contain ammonia.
  
DO NOT use isopropyl alcohol to remove 
dirt from the control panel. It may crack the 
panel.