Brother MFC 8460N User Manual

							Safety and Legal
97
Important safety instructionsA
1 Read all of these instructions.
2 Save them for later reference.
3 Follow all warnings and instructions marked on the product.
4 Unplug this product from the wall outlet before cleaning inside of the machine. Do not use liquid 
or aerosol cleaners. Use a damp cloth for cleaning.
5 Do not place this product on an unstable cart, stand, or table. The product may fall, causing 
serious damage to the product.
6 Slots and openings in the cabinet at the back or bottom are provided for ventilation. To ensure 
reliable operation of the product and to protect it from overheating, these openings must not 
be blocked or covered. The openings should never be blocked by placing the product on a bed, 
sofa, rug, or other similar surface. This product should never be placed near or over a radiator 
or heater. This product should never be placed in a built-in installation unless proper ventilation 
is provided.
7 This product should be connected to an AC power source within the range indicated on the 
rating label. Do NOT connect it to a DC power source. If you are not sure, contact a qualified 
electrician.
8 This product is equipped with a 3-wire grounded plug. This plug will only fit into a grounded 
power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, call 
your electrician to replace your obsolete outlet. Do not defeat the purpose of the grounded 
plug.
9 Use only the power cord supplied with this machine.
10 Do not allow anything to rest on the power cord. Do not place this product where people can 
walk on the cord.
11 If an extension cord is used with this product, make sure that the total ampere ratings on the 
products plugged into the extension cord do not exceed the extension cord ampere rating. 
Also, make sure that the total of all products plugged into the AC power outlet does not exceed 
15 amperes (US only).
12 Do not place anything in front of the machine that will block received faxes. Do not place 
anything in the path of received faxes.
13 Wait until pages have exited the machine before picking them up.
14 Never push objects of any kind into this product through cabinet slots, since they may touch 
dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never 
spill liquid of any kind on the product. Do not attempt to service this product yourself because 
opening or removing covers may expose you to dangerous voltage points and other risks and 
may void your warranty. Refer all servicing to a Brother Authorized Service Center. For the 
location of your nearest Brother Authorized Service Center, please call:
In USA: 1-877-BROTHER (1-877-276-8437)
In Canada: 1-877-BROTHER.
(See Brother numbers on page i.)
 
						

							98
15 Unplug this product from the AC power outlet and refer all servicing to Brother Authorized 
Service Personnel under the following conditions:
„When the power cord is damaged or frayed.
„If liquid has been spilled into the product.
„If the product has been exposed to rain or water.
„If the product does not operate normally when the operating instructions are followed. 
Adjust only those controls that are covered by the operating instructions. Improper 
adjustment of other controls may result in damage and will often require extensive work by 
a qualified technician to restore the product to normal operation.
„If the product has been dropped or the cabinet has been damaged.
„If the product exhibits a distinct change in performance, indicating a need for service.
16 To protect your product against power surges, we recommend the use of a power protection 
device (Surge Protector).
17 To reduce the risk of fire, electric shock and injury to people, note the following:
„Do not use this product near appliances that use water, a swimming pool or in a wet 
basement.
„Do not use the machine during an electrical storm (there is the remote possibility of an 
electrical shock). If you have connected a phone do not use it to report a gas leak in the 
vicinity of the leak.
TrademarksA
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the 
United States and other countries.
Microsoft, Windows, WindowsNT and Windows Server are registered trademarks of Microsoft 
Corporation in the United States and/or other countries.
Macintosh and TrueType are registered trademarks of Apple Inc.
PaperPort is a registered trademark of ScanSoft, Inc.
Presto! PageManager is a registered trademark of NewSoft Technology Corporation.
BROADCOM, SecureEasySetup and the SecureEasySetup logo are trademarks or registered 
trademarks of Broadcom Corporation in the United States and/or other countries.
Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun 
Microsystems, Inc. in the United States and other countries.
Each company whose software title is mentioned in this manual has a Software License 
Agreement specific to its proprietary programs.
All other brand and product names mentioned in this User’s Guide, the Software User’s 
Guide, and the Network User’s Guide are registered trademarks of their respective 
companies.
 
						

							99
B
OptionsB
This machine has the following optional accessories. You can increase the capabilities of the 
machine with these items.
OptionsB
Lower tray unit DIMM memory
LT-5300
  
 
						

							100
Optional Paper Tray 
(LT-5300)
B
An optional lower tray can be installed, and it 
can hold up to 250 sheets of 20 lb (80 g/m
2) 
paper.
When an optional tray is installed, the 
machine can hold up to 550 sheets of plain 
paper.
 
For setup, see the User’s Guide that we have 
supplied with the lower tray unit.
Memory BoardB
This machine has 32 MB of standard memory 
and one slot for optional memory expansion. 
You can expand the memory up to 544 MB by 
installing dual in-line memory modules 
(DIMMs). When you add the optional 
memory, it increases the performance for 
both copier and printer operations.
DIMM typesB
You can install the following DIMM:
„128 MB Buffalo Technology 
VN133-D128 / VN133-X128
„256 MB Buffalo Technology
VN133-D256
„512 MB Buffalo Technology
VN133-D512
„64 MB TechWorks 12165-0004
„128 MB TechWorks 12462-0001
„256 MB TechWorks 12485-0001
„512 MB TechWorks 12475-0001
Note
• For more information, visit the Buffalo 
Technology site at 
http://www.buffalotech.com
.
• For more information, visit the Techworks 
web site at http://www.techworks.com
.
 
In general, the DIMM must have the following 
specifications:
Type: 144 pin and 64 bit output
CAS latency: 2
Clock frequency: 100 MHz or more
Capacity: 64, 128, 256 or 512 MB
Height: 1.25 in. (31.75 mm)
Dram Type: SDRAM 2 Bank
Note
• There might be some DIMMs that will not 
work with the machine.
• For more information, call Brother 
Customer Service.
 
 
						

							Options
101
Installing extra memoryB
aTurn off the machine’s power switch. 
Unplug the telephone line cord.
bDisconnect the interface cable from the 
machine, and then unplug the power 
cord from the AC power outlet.
Note
Be sure to turn off the machine’s power 
switch before you install or remove the 
DIMM.
 
cRemove the DIMM cover and interface 
access cover.
 
 
dUnpack the DIMM and hold it by its 
edges.
CAUTION 
To prevent damage to the machine from 
static electricity, DO NOT touch the 
memory chips or the board surface.
 
eHold the DIMM by the edges and align 
the notches in the DIMM with the 
protrusions in the slot. 
Insert the DIMM diagonally (1), then tilt it 
toward the interface board until it clicks 
into place (2).
 
fPut the interface access cover and the 
DIMM cover back on.
gPlug the machine’s power cord back into 
the AC power outlet first, and then 
connect the interface cable. 
hPlug in the telephone line cord. 
Turn on the machine’s power switch.
 
						

							102
C
TroubleshootingC
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be 
made from within that country.
 
If you are having difficulty with your machineC
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks 
good, the problem is probably not your machine. Check the chart below and follow the 
troubleshooting tips. You can solve most problems by yourself.
If you need additional help, the Brother Solutions Center offers the latest FAQs and 
troubleshooting tips.
Visit us at http://solutions.brother.com
.
Troubleshooting and 
routine maintenance
C
Printing or Receiving Faxes
DifficultiesSuggestions
„Condensed print
„Horizontal streaks
„Top and bottom sentences are 
cut off
„Missing linesUsually this is caused by a poor telephone connection. If your copy looks good, 
you probably had a bad connection, with static or interference on the telephone 
line. Ask the other party to send the fax again.
Poor print quality See Improving the print quality on page 110.
Vertical black lines when receiving Your machine’s primary corona wire for printing may be dirty. Clean your primary 
corona wire. (See Cleaning the corona wire on page 130.)
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the 
problem is with the sending machine. Try receiving from another fax machine. 
If the problem continues, call Brother Customer Service at 
1-877-BROTHER (1-877-276-8437) (in USA) or 1-877-BROTHER (in Canada).
Received faxes appear as split or 
blank pages.If the received faxes are divided and printed on two pages or if you get an extra 
blank page, your paper size setting may not be correct for the paper you are using. 
(See Paper Size on page 19.) 
Turn on auto reduction. (See Printing a reduced incoming fax on page 44.)
 
						

							Troubleshooting and routine maintenance
103
Phone Line or Connections
DifficultiesSuggestions
Dialing does not work. Check for a dial tone.
Change Tone/Pulse setting. (See the Quick Setup Guide.) 
Check all line cord connections.
Check that the machine is plugged in and switched on.
Send a manual fax by pressing Hook or by lifting the handset of the external 
phone and dialing the number. Wait to hear fax receiving tones before pressing 
Start.
The machine does not answer 
when called.Make sure the machine is in the correct receiving mode for your setup. (See 
Receiving a fax on page 40.) Check for a dial tone. If possible, call your machine 
to hear it answer. If there is still no answer, check the telephone line cord 
connection. If there is no ringing when you call your machine, ask your telephone 
company to check the line.
Sending Faxes
DifficultiesSuggestions
Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your 
machine’s scanner operation. If the copy quality is not good, clean the scanner. 
(See Cleaning the scanner glass on page 128.)
Transmission Verification Report 
says ‘RESULT:NG’.There is probably temporary noise or static on the line. Try sending the fax again. 
If you send a PC FAX message and get ‘RESULT:NG’ on the Transmission 
Verification Report, your machine may be out of memory. To free up extra 
memory, you can turn off fax storage (see Turning off Remote Fax Options on 
page 66), print fax messages in memory (see Printing a fax from the memory on 
page 45) or cancel a delayed fax or polling job (see Checking and canceling 
waiting jobs on page 38). If the problem continues, ask the telephone company to 
check your phone line.
If you often get transmission errors due to possible interference on the phone line, 
try changing the Compatibility setting to Basic. (See Phone line interference on 
page 115.)
Vertical black lines when sending. If the copy you made shows the same problem, clean the scanner. (See Cleaning 
the scanner glass on page 128.)
Handling Incoming Calls
DifficultiesSuggestions
The machine ‘Hears’ a voice as a 
CNG Tone.If Easy Receive is set to on, your machine is more sensitive to sounds. It may 
mistakenly interpret certain voices or music on the line as a fax machine calling 
and respond with fax receiving tones. Deactivate the machine by pressing 
Stop/Exit. Try avoiding this problem by turning Easy Receive to off. (See Easy 
Receive on page 42.)
Sending a Fax Call to the machine. If you answered on an external or extension phone, press your Fax Receive Code 
[default setting is (l 51)]. When your machine answers, hang up.
 
						

							104
Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, RingMaster, Voice Mail, an 
answering machine, an alarm system or other custom feature on a single phone 
line with your machine, it may create a problem sending or receiving faxes.
For Example: Your Brother machine handles the Caller ID subscriber services. 
However, if you subscribe to Call Waiting or some other custom service and its 
signal comes through the line while your machine is sending or receiving a fax, the 
signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature should 
help overcome this problem. This condition is related to the telephone system 
industry and is common to all devices that send and receive information on a 
single, shared line with custom features. If avoiding a slight interruption is crucial 
to your business, a separate line with no custom features is recommended.
Menu Access
DifficultiesSuggestions
The machine beeps when you try to 
access the Setup Receive and 
Setup Send menus.If the Fax key is not illuminated, press it to turn on Fax mode. The Setup Receive 
setting (Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only when 
the machine is in Fax mode.
Copy Quality Difficulties
DifficultiesSuggestions
Vertical streaks appear in copies. Either the scanner or the primary corona wire for printing is dirty. Clean them both. 
(See Cleaning the scanner glass on page 128 and Cleaning the corona wire on 
page 130.)
Printing Difficulties
DifficultiesSuggestions
No printout.„Check that the machine is plugged in and the power switch is turned on.
„Check that the toner cartridge and drum unit are installed properly. (See 
Replacing the drum unit (DR-520) on page 135.)
„Check the interface cable connection on both the machine and your computer. 
(See the Quick Setup Guide.)
„Check that the correct printer driver has been installed and chosen.
„Check to see if the LCD is showing an error message. (See Error messages 
on page 116.)
„The machine is online. On your PC, click Start, then Settings, and then 
Printers and Faxes. Right-click ‘Brother MFC-XXXX (where XXXX is your 
model name)’. Make sure that ‘Use Printer Offline’ is unchecked.
The machine prints unexpectedly 
or it prints garbage.„Turn off the machine’s power switch and then turn it on again. If the error 
message continues leave the machine for several minutes and then try it 
again. (The machine can be turned off for up to 4 days without losing faxes 
stored in the memory.)
„Check the settings in your application to make sure it is set up to work with 
your machine.
„If you are using the parallel port connection, check that the port is BRMFC and 
not LPT1. 
Handling Incoming Calls (Continued)
DifficultiesSuggestions
 
						

							Troubleshooting and routine maintenance
105
The machine prints the first couple 
of pages correctly, then some 
pages have text missing.„Check the settings in your application to make sure that it is set up to work with 
your machine.
„Your computer is not recognizing the machine’s input buffer’s full signal. Make 
sure that you connected the interface cable correctly. 
(See the Quick Setup Guide.)
The machine cannot print full 
pages of a document.
Out of Memory message 
appears.„Reduce the printing resolution. (See Advanced tab in the Software User’s 
Guide on the CD-ROM.)
„Reduce the complexity of your document and try again. Reduce the graphic 
quality or the number of font sizes within your application. 
„Add more memory. See Installing extra memory on page 101.
The headers or footers appear 
when the document displays on the 
screen but they do not show up 
when it is printed.There is an unprintable area on the top and bottom of the page. Adjust the top and 
bottom margins in your document to allow for this.
The machine does not print on both 
sides of the paper even though the 
printer driver setting is Duplex. 
(MFC-8670DN, MFC-8860DN and 
MFC-8870DW only)Check the paper size setting in the printer driver. You need to select A4, Letter, 
Legal or Folio.
The machine is not printing or has 
stopped printing and the machine’s 
status LED is yellow.Press Job Cancel.
As the machine cancels the Job and clears it from the memory it may produce an 
incomplete printout.
Scanning Difficulties
DifficultiesSuggestions
TWAIN errors appear while 
scanning.Make sure that the Brother TWAIN driver is chosen as the primary source. In 
PaperPort
®, click File, Scan and choose the Brother TWAIN driver.
Software Difficulties
DifficultiesSuggestions
Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair 
and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’ 
printing.Check that the paper size setting in the application and in the printer driver are the 
same.
The machine does not print from 
Adobe Illustrator. Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide 
on the CD-ROM.) 
When using ATM fonts, some 
characters are missing or wrong 
characters are printed in their 
place.If you are using Windows
® 98/98SE/Me, click Start, Settings, and then Printers. 
Right-click Brother MFC-XXXX (where XXXX is your model name) and click 
Properties. Click Spool Setting on the Details tab. Choose RAW from Spool 
Data Format.
Printing Difficulties (Continued)
DifficultiesSuggestions
 
						

							106
‘Unable to write to LPT1’, ‘LPT1 
already in use’ or ‘MFC is Busy’ 
error message appears.Make sure that the machine is on (plugged into the AC power outlet and the power 
switch turned on) and that it is connected directly to the computer using the 
IEEE-1284 bi-directional parallel cable. The cable must not go through another 
peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box).
Make sure that the LCD does not show an error message.
Make sure no other device drivers, which also communicate through the parallel 
port, are running automatically when you turn on the computer (such as, drivers 
for Zip Drives, External CD-ROM Drive, etc.) Suggested areas to check: (Load=, 
Run=command lines in the win.ini file or the Setup Group)
Check with your computer manufacturer to confirm that the computer’s parallel 
port settings in the BIOS are set to support a bi-directional machine; i.e. (Parallel 
Port Mode – ECP)
Paper Handling Difficulties
DifficultiesSuggestions
The machine does not load paper.
The LCD shows No Paper or a 
Paper Jam message. „If there is no paper, load a new stack of paper into the paper tray.
„If there is paper in the paper tray, make sure it is straight. If the paper is curled, 
you should straighten it. Sometimes it is helpful to remove the paper, turn the 
stack over and put it back into the paper tray.
„Reduce the amount of paper in the paper tray, and then try again.
„Check that the MP tray mode is not chosen in the printer driver.
„If the LCD shows Paper Jam message and you still have a problem, see 
Paper jams on page 122.
The machine does not feed paper 
from the MP tray.„Fan the paper well and put it back in the tray firmly.
„Make sure that MP tray mode is chosen in the printer driver.
Need to know how to load 
envelopes.You can load envelopes from the MP tray. Your application must be set up to print 
the envelope size you are using. This is usually done in the Page Setup or 
Document Setup menu of your application. See your application’s manual for 
more information.
Need to know which paper is good 
to use.You can use plain paper, recycled paper, envelopes, transparencies and labels 
that are made for laser machines. (For details, see Acceptable paper and other 
media on page 12.)
There is a paper jam. See Paper jams on page 122.
Software Difficulties (Continued)
DifficultiesSuggestions