Brother Mfc 7360nr User Manual

							Routine maintenance
71
A
CAUTION 
We recommend that you put the drum unit 
and toner cartridge assembly on a clean, 
flat surface with a sheet of disposable 
paper or cloth underneath it in case you 
accidentally spill or scatter toner.
  
Handle the toner cartridge carefully. If toner 
scatters on your hands or clothes, 
immediately wipe or wash it off with cold 
water.
  
To prevent damage to the machine caused 
by static electricity, DO NOT touch the 
electrodes shown in the illustration.
 
 
cPush down the green lock lever and take 
the toner cartridge out of the drum unit.
 
IMPORTANT
• To avoid print quality problems, DO NOT 
touch the shaded parts shown in the 
illustrations below.
 
 
 
						

							72
• To prevent damage to the machine from 
static electricity, DO NOT touch the 
electrodes shown in the illustration.
 
 
dPut the print sample in front of the drum 
unit, and find the exact position of the 
poor print.
 
eTurn the drum unit gear by hand while 
looking at the surface of the OPC drum (1).
 
fWhen you have found the mark on the 
drum that matches the print sample, 
wipe the surface of the OPC drum with a 
dry cotton swab until the dust or glue on 
the surface comes off.
 
IMPORTANT
DO NOT clean the surface of the 
photosensitive drum with a sharp object.
 
1
 
						

							Routine maintenance
73
A
gPut the toner cartridge back into the 
drum unit until it locks into place. If you 
put the cartridge in properly, the green 
lock lever will lift automatically.
 
hPut the drum unit and toner cartridge 
assembly back in the machine.
 
iClose the front cover.
 
						

							74
Cleaning the paper pick-up 
rollersA
If you have paper feed problems, clean the 
pick-up rollers as follows:
aTurn off the machine. Unplug the power 
cord from the electrical socket.
Note
(For MFC-7360N and MFC-7460DN) To 
prevent you from losing any important 
messages, see Transferring your faxes or 
Fax Journal report on page 81.
 
bPull the paper tray completely out of the 
machine.
 
cTightly wring out a lint-free cloth soaked 
in lukewarm water, and then wipe the 
separator pad (1) of the paper tray with 
it to remove dust. 
 
1
 
						

							Routine maintenance
75
A
dWipe the two pick-up rollers (1) inside of 
the machine to remove dust.
 
ePut the paper tray back in the machine.
fPlug the machine’s power cord back into 
the electrical socket. Turn on the 
machine.
Checking the machineA
Checking the Page CountersA
You can see the machine’s Page Counters 
for copies, printed pages, reports and lists, 
faxes or a summary total.
a(For MFC-7360N/MFC-7460DN) Press 
Menu, 6, 2. 
(For MFC-7860DW) Press Menu, 7, 2.
bPress aorb to see Total, Fax/List, 
Copy or Print.
cPress Stop/Exit.
Checking the remaining life of 
partsA
You can see the machine’s parts life on the 
LCD.
a(For MFC-7360N/MFC-7460DN) Press 
Menu, 6, 3. 
(For MFC-7860DW) Press Menu, 7, 3.
bPress Stop/Exit.
1
 
						

							76
B
Error and maintenance messagesB
As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the error or required routine maintenance and 
shows the appropriate message. The most common error and maintenance messages are shown 
below.
You can clear most errors and perform routine maintenance messages by yourself. If you need 
more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
.
TroubleshootingB
Error MessageCauseAction
Access Denied
The function you want to use is 
restricted by Secure Function Lock.Contact your administrator to check your 
Secure Function Lock Settings.
BT Call Sign On
(U.K. only)BT Call Sign is set to On. You 
cannot change the Receive Mode 
from Manual to another mode.Set BT Call Sign to Off. See BT Call 
Sign (U.K. only) in Chapter 5 of the 
Advanced Users Guide.
Cartridge ErrorThe toner cartridge is not installed 
correctly.Pull out the drum unit and remove the toner 
cartridge, then re-install the toner cartridge 
in the drum unit.
Comm.ErrorPoor telephone line quality 
caused a communication error.
Try sending the fax again or try connecting the 
machine to another telephone line. If the 
problem continues, call the telephone company 
and ask them to check your telephone line.
Connection FailYou tried to poll a fax machine 
that is not in Polled Waiting mode.Check the other fax machine’s polling setup.
Cooling Down
Wait for a whileThe temperature of the drum unit 
or toner cartridge is too hot. The 
machine will pause its current 
print job and go into cooling down 
mode. During the cooling down 
mode, you will hear the cooling 
fan running while the LCD shows 
Cooling Down, and Wait for 
a while.Make sure that you can hear the fan in the 
machine spinning and that the exhaust 
outlet is not blocked by something.
If the fan is spinning, remove any obstacles 
that surround the exhaust outlet, and then 
leave the machine turned on but do not use 
it for several minutes.
If the fan is not spinning do one of the 
following: 
(For MFC-7360N and MFC-7460DN ) 
See Transferring your faxes or Fax Journal 
report on page 81 before disconnecting the 
machine so you will not lose any important 
messages. 
Then, disconnect the machine from the 
power for several minutes and then 
reconnect it. 
(For MFC-7860DW) 
Disconnect the machine from the power for 
several minutes, then reconnect it.
 
						

							Troubleshooting
77
B
Cover is OpenThe front cover is not completely 
closed.Close the front cover of the machine.
Cover is OpenThe ADF cover is not completely 
closed.Close the ADF cover of the machine.
The ADF is open while loading a 
document.Close the ADF cover of the machine, then 
press Stop/Exit.
Cover is OpenThe fuser cover is not completely 
closed or paper was jammed in 
the back of the machine when 
you turned on the power.Close the fuser cover of the machine.
Make sure paper is not jammed inside 
the back of the machine, and then close 
the fuser cover and press Start.
DisconnectedThe other person or other 
person’s fax machine stopped the 
call.Try to send or receive again.
Document JamThe document was not inserted 
or fed correctly, or the document 
scanned from the ADF was too 
long.See Document is jammed in the top of the 
ADF unit on page 82 or Using the automatic 
document feeder (ADF) on page 22.
Drum ErrorThe corona wire on the drum unit 
needs to be cleaned.Clean the corona wire on the drum unit. 
(See Cleaning the corona wire on page 67.)
Drum StopIt is time to replace the drum unit. Replace the drum unit. (See Replacing the 
drum unit on page 61.)
Duplex DisabledThe duplex tray is removed or is 
not properly installed.Carefully put the duplex tray into the 
machine until it clicks into place.
The back of the machine is not 
closed completely.Close the back cover of the machine.
EL ErrorThe machine has a mechanical 
problem.Open the front cover and close it again.
Fuser ErrorThe temperature of the fuser unit 
does not rise to a specified 
temperature within the specified 
time.(For MFC-7360N and MFC-7460DN ) 
Received fax messages still in memory will 
be lost when the machine is turned off. See 
Transferring your faxes or Fax Journal 
report on page 81 before disconnecting the 
machine so you will not lose any important 
messages. Then, turn the power switch off, 
wait a few seconds, and then turn it on 
again. Leave the machine for 15 minutes 
with the power on.
(For MFC-7860DW) 
Turn the power switch off, wait a few 
seconds, and then turn it on again. Leave 
the machine for 15 minutes with the power 
on. The fuser unit is too hot.
Error MessageCauseAction
 
						

							78
Init Unable XXThe machine has a mechanical 
problem.(For MFC-7360N and MFC-7460DN) 
Received fax messages still in memory 
will be lost when the machine is turned 
off. See Transferring your faxes or Fax 
Journal report on page 81 before 
disconnecting the machine so you will 
not lose any important messages. 
Then, disconnect the machine from the 
power for several minutes and then 
reconnect it. 
(For MFC-7860DW) 
Disconnect the machine from the power 
for several minutes, then reconnect it.
If the problem continues, call your 
Brother dealer.
Jam DuplexThe paper is jammed in the 
duplex tray at the back of the 
machine.(See Paper is jammed in the Duplex Tray 
(MFC-7460DN and MFC-7860DW) 
on page 92.)
Jam InsideThe paper is jammed inside the 
machine.(See Paper is jammed inside the machine 
on page 87.)
Jam RearThe paper is jammed in the back 
of the machine.(See Paper is jammed at the back of the 
machine on page 85.)
Jam TrayThe paper is jammed in the paper 
tray of the machine.(See Paper is jammed in the standard paper 
tray on page 84.)
Limit ExceededThe Page Limit set in Secure 
Function Lock 2.0 for your ID was 
reached.Contact your administrator to check your 
Secure Function Lock Settings.
Manual FeedManual Feed was selected as 
the paper source when there was 
no paper in the manual feed slot.Place a sheet of paper in the manual feed 
slot. (See Loading paper in the manual feed 
slot on page 12.)
No PaperThe machine is out of paper or 
paper is not correctly loaded in 
the paper tray.Do one of the following:
Refill the paper in the paper tray and 
press Start.
Remove the paper and load it again. 
Then press Start.
If the problem is not resolved, the paper 
pick-up roller may need to be cleaned. 
Clean the paper pick-up roller. (See 
Cleaning the paper pick-up rollers 
on page 74.)
No Response/BusyThe number you dialled does not 
answer or is busy.Verify the number and try again.
No TonerThe toner cartridge is not installed 
correctly.Pull out the drum unit. Take out the toner 
cartridge and then put it back into the drum 
unit.
Error MessageCauseAction
 
						

							Troubleshooting
79
B
Not AvailableThis function is not permitted to 
all IDs by Secure Function Lock 
2.0.Contact your administrator to check your 
Secure Function Lock Settings.
Out of MemoryThe machine’s memory is full.Fax sending or copy operation in 
progress
Do one of the following:
Press Start to send or copy the scanned 
pages.
Press Stop/Exit and wait until the other 
operations in progress finish, and then 
try again.
Clear the faxes from the memory.
Print the faxes that are stored in the 
memory to restore the memory to 100%. 
Then turn off Fax Storage to avoid 
storing more faxes in the memory. (See 
Printing a fax from the memory in 
Chapter 4 of the Advanced Users Guide 
and Fax Storage in Chapter 4 of the 
Advanced Users Guide.)
Print operation in process
Do one of the following:
Reduce the print resolution. (See Basic 
tab in the Software User’s Guide.)
Clear the faxes from the memory. (See 
the above explanation.)
Print Unable XXThe machine has a mechanical 
problem.Do one of the following:
(For MFC-7360N and MFC-7460DN ) 
Transferring your faxes or Fax Journal 
report on page 81 before disconnecting 
the machine so you will not lose any 
important messages. Then, disconnect 
the machine from the power for several 
minutes and then reconnect it.
(For MFC-7860DW) 
Disconnect the machine from the power 
for several minutes, then reconnect it.
If the problem continues, call your 
Brother dealer.
Replace DrumIt is time to replace the drum unit. Replace the drum unit.
(See Replacing the drum unit on page 61.)
The drum unit counter was not 
reset when a new drum was 
installed.Reset the drum unit counter.
(See Replacing the drum unit on page 61.)
Error MessageCauseAction
 
						

							80
Replace TonerThe machine will stop printing 
until you replace the toner 
cartridge.If you have set the Toner setting to Stop, 
replace the toner cartridge with a new and 
unused original Brother toner cartridge. This 
will reset the Replace Toner mode. (See 
Replacing the toner cartridge on page 56.)
If you have set the Toner setting to 
Continue, the machine will continue to 
print data until the LCD shows Toner 
Ended. For how to operate the machine in 
Continue mode, see Toner Settings in 
Chapter 1 of the Advanced Users Guide.
Scan Unable XXThe machine has a mechanical 
problem.(For MFC-7360N and MFC-7460DN ) 
See Transferring your faxes or Fax 
Journal report on page 81 before 
disconnecting the machine so you will 
not lose any important messages. Then, 
disconnect the machine from the power 
for several minutes and then reconnect 
it.
(For MFC-7860DW) 
Disconnect the machine from the power 
for several minutes, then reconnect it.
If the problem continues, call your 
Brother dealer.
Size Error DXThe paper in the tray is not a 
suitable size for automatic duplex 
printing.Load A4 paper for automatic duplex printing, 
and then press Start. (See Print media 
on page 139.)
Size mismatchThe paper in the tray is not a 
correct size.Load an appropriate size of paper in the 
tray, and re-set the “Paper Size” (Menu, 1, 
2, 2). (See Paper Size on page 17.)
Toner EndedIt is time to replace the toner 
cartridge.Replace the toner cartridge with a new one. 
(See Replacing the toner cartridge 
on page 56.)
Toner LowThe toner is low. Buy a new toner cartridge before you get a 
Replace Toner message.
Error MessageCauseAction