Brother Mfc 7360nr User Manual

							Troubleshooting
81
B Transferring your faxes or Fax 
Journal reportB
If the LCD shows:
Init Unable XX
Print Unable XX
Scan Unable XX
(MFC-7360N and MFC-7460DN) 
If it is necessary to disconnect the machine 
from the AC power outlet, we recommend 
transferring your faxes to another fax 
machine or to your PC before you unplug the 
machine. (See Transferring faxes to another 
fax machine on page 81 or Transferring faxes 
to your PC on page 81.)
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See Transferring Fax Journal report 
to another fax machine on page 81.)
Note
If there is an error message on the 
machine’s LCD, after the faxes have been 
transferred, disconnect the machine from 
the power source for several minutes, and 
then reconnect it.
 
Transferring faxes to another fax 
machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode. (See Enter 
personal information (station ID) in the Quick 
Setup Guide.)
aPress Menu, 9, 0, 1.
bDo one of the following:
If the LCD shows No Data, there are 
no faxes left in the machine’s 
memory. Press Stop/Exit.
Enter the fax number to which faxes 
will be forwarded. Press Start.
Transferring faxes to your PCB
You can transfer the faxes from your 
machine’s memory to your PC.
aMake sure that you have installed MFL-
Pro Suite on your PC, and then turn on 
PC-Fax Receiving on the PC. (For 
details about PC-Fax Receive, see 
PC-FAX receiving in the Software 
User’s Guide.)
bMake sure that you have set PC Fax 
Receive on the machine. (See PC-Fax 
Receive in Chapter 4 of the Advanced 
Users Guide.)
If faxes are in the machine’s memory 
when you set up PC-Fax Receive, the 
LCD will ask if you want to transfer the 
faxes to your PC.
cDo one of the following:
To transfer all faxes to your PC, 
press 1. You will be asked if you want 
a backup print.
To exit and leave the faxes in the 
memory, press 2.
dPress Stop/Exit.
Transferring Fax Journal report to 
another fax machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode. (See Enter 
personal information (station ID) in the Quick 
Setup Guide.)
aPress Menu, 9, 0, 2.
bEnter the fax number to which the Fax 
Journal report will be forwarded.
cPress Start.
 
						

							82
Document JamsB
Document is jammed in the 
top of the ADF unitB
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document out to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit.
Document is jammed under 
the document coverB
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
right.
 
dClose the document cover.
ePress Stop/Exit.
 
						

							Troubleshooting
83
B Removing small documents 
jammed in the ADFB
aLift the document cover.
bInsert a piece of stiff paper, such as 
cardstock, into the ADF to push any 
small paper scraps through.
 
cClose the document cover.
dPress Stop/Exit.
Document is jammed at the 
output trayB
aTake out any paper from the ADF that is 
not jammed.
bPull the jammed document out to the 
right.
 
cPress Stop/Exit.
 
						

							84
Paper JamsB
Paper is jammed in the 
standard paper trayB
If the LCD shows Jam Tray, follow these 
steps:
aPull the paper tray completely out of the 
machine.
 
bUse both hands to slowly pull out the 
jammed paper.
 
IMPORTANT
If the paper cannot easily be removed in 
this direction, stop and follow the 
instructions for Paper is jammed inside the 
machine on page 87.
 
Note
Pulling out the jammed paper downwards 
allows you to remove the paper more 
easily.
 
cMake sure the paper is below the 
maximum paper mark (b b b) (1) of the 
paper tray. While pressing the green 
paper-guide release lever, slide the 
paper guides to fit the paper size. Make 
sure that the guides are firmly in the 
slots. (See Loading paper in the 
standard paper tray on page 10.)
 
dPut the paper tray firmly back in the 
machine.
1
 
						

							Troubleshooting
85
B Paper is jammed at the back 
of the machineB
If the LCD shows Jam Rear, a paper jam 
occurred behind the back cover. Follow these 
steps:
aOpen the front cover. Leave the 
machine turned on for 10 minutes to 
cool down.
 
CAUTION 
HOT SURFACE
After you have just used the machine, some 
internal parts of the machine will be extremely 
hot. When you open the front or back cover 
(back output tray) of the machine, DO NOT 
touch the shaded parts shown in the 
illustration. If you do this, you may get burned.
 
 
 
bSlowly take out the drum unit and toner 
cartridge assembly.
 
 
						

							86
IMPORTANT
• We recommend that you place the drum 
unit and the toner cartridge on a clean, flat 
surface with a sheet of disposable paper 
or cloth underneath it in case you 
accidentally spill or scatter toner.
• To prevent damage to the machine 
caused by static electricity, DO NOT touch 
the electrodes shown in the illustration.
 
 
cOpen the back cover (face-up output 
tray).
 
dPull down the tabs at the left and right 
hand sides to open the fuser cover (1).
 
1
 
						

							Troubleshooting
87
B
eUsing both hands, gently pull the 
jammed paper out of the fuser unit.
 
fClose the fuser cover and the back 
cover (face-up output tray).
gPut the drum unit and toner cartridge 
assembly back into the machine.
 
hClose the front cover. If the machine 
does not start printing automatically, 
press Start.
Paper is jammed inside the 
machineB
If the LCD shows Jam Inside, follow these 
steps:
aOpen the front cover. Leave the 
machine turned on for 10 minutes to 
cool down.
 
 
						

							88
CAUTION 
HOT SURFACE
After you have just used the machine, some 
internal parts of the machine will be extremely 
hot. When you open the front or back cover 
(back output tray) of the machine, DO NOT 
touch the shaded parts shown in the 
illustration. If you do this, you may get burned.
 
 
 
bSlowly take out the drum unit and toner 
cartridge assembly. The jammed paper 
may be pulled out with the drum unit and 
toner cartridge assembly, or this may 
release the paper so you can pull it out 
inside of the machine.
 
 
						

							Troubleshooting
89
B
IMPORTANT
• We recommend that you put the drum unit 
and toner cartridge assembly on a piece of 
disposable paper or cloth in case you 
accidentally spill or scatter toner.
• To prevent damage to the machine from 
static electricity, DO NOT touch the 
electrodes shown in the illustration.
 
 
cPush down the green lock lever and take 
the toner cartridge out of the drum unit. 
Clear the jammed paper if there is any 
inside the drum unit.
 
IMPORTANT
• Handle the toner cartridge carefully. If 
toner scatters on your hands or clothes, 
immediately wipe or wash it off with cold 
water.
 
• To avoid print quality problems, DO NOT 
touch the shaded parts shown in the 
illustrations.
 
 
 
						

							90
dPut the toner cartridge back into the 
drum unit until it locks into place. If you 
put the cartridge in correctly, the green 
lock lever will lift automatically.
 
eDo one of the following:
If you were able to remove the drum 
unit and toner cartridge assembly 
and the jammed paper, then go to 
step j.
If you cannot remove the drum unit 
and toner cartridge assembly easily, 
do not use extra force. Instead, lift 
the scanner cover.
 
Use both hands to carefully pull the 
jammed paper up and out of the output 
tray opening.
 
fClose the scanner cover.