Brother Mfc 685cw User Manual

							
Safety and Legal125
A
Important safety instructionsA
1 Read all of these instructions.
2 Save them for later reference.
3 Follow all warnings and instructions marked on the product.
4 Unplug this product from the wall outlet before cleaning the inside of the machine. DO NOT use liquid or aerosol cleaners. Use a damp cloth for cleaning.
5 DO NOT use this product near water.
6 DO NOT place this product on an unstable cart, stand, or table. The product may fall, causing  serious damage to the product.
7 Slots and openings in the cabinet and the back or bottom are provided for ventilation. To  ensure reliable operation of the product and to protect it from overheating, these openings 
must not be blocked or covered. The openings should never be blocked by placing the product 
on a bed, sofa, rug, or other similar surface. This product should never be placed near or over 
a radiator or heater. This product should never be placed in a built-in installation unless proper 
ventilation is provided.
8 This product should be operated from the type of power source indicated on the label. If you  are not sure of the type of power availabl e, call your dealer or local power company.
9 Use only the power cord supplied with this machine.
10 DO NOT allow anything to rest on the power cord. DO NOT place this product where people  can walk on the cord.
11 If an extension cord is used with this product, make sure that the total ampere ratings of the  products plugged into the extension cord do not exceed the extension cord ampere rating. 
Also, make sure that the total of all products plugged into the AC power outlet does not exceed 
15 amperes (USA only).
12 DO NOT place anything in front of the machine that will block received faxes. DO NOT place  anything in the path of received faxes.
13 Wait until pages have exited the machine before picking them up.
14 Never push objects of any kind into this product through cabinet slots, since they may touch  dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never 
spill liquid of any kind on the product. DO NOT attempt to service this product yourself because 
opening or removing covers  may expose you to dangerous voltage points and other risks and 
may void your warranty. Refer all servicing to a Brother Authorized Service Center. For the 
location of your nearest Brother Authorized Service Center, please call the following:
In USA:  1-800-284-4357 
In Canada:  1-877-BROTHER
15 Unplug this product from the AC power outlet and refer all servicing to Brother Authorized  Service Personnel under the following conditions: 
„ When the power cord is damaged or frayed.
„ If liquid has been spilled into the product.
„ If the product has been exposed to rain or water.
 
						

							
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„If the product does not operate normally w hen the operating instructions are followed, 
adjust only those controls that are covered by the operating instructions. 
Improperadjustment of other controls may result in damage and will often require extensive 
work by a qualified technician to restore the product to normal operation.
„ If the product has been dropped or the cabinet has been damaged.
„ If the product exhibits a distinct change in performance, indicating a need for service.
16 To protect your product against power surges,  we recommend the use of a power protection 
device (Surge Protector).
17 To reduce the risk of fire, electric shock and injury to people, note the following:
„DO NOT use this product near appliances that use water, a swimming pool, or in a wet 
basement.
„ DO NOT use the machine during an electrical storm (there is the remote possibility of an 
electrical shock) or to report a gas leak in the vicinity of the leak.
18 Caution - To reduce the risk of fire, use only No.26 AWG or larger telecommunication line cord.
Standard telephone and FCC Notices (These notices are in effect 
on models sold and used in the United States only.)A
This equipment is hearing-aid compatible.
When programming emergency numbers or making test calls to emergency numbers: „ Remain on the line and briefly explain to the dispatcher the reason for the call before hanging 
up.
„ Perform these activities in the off-peak hours, such as early morning or late evening.
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the 
ACTA. On the backside  of this equipment is a label that contains, among other information, a 
product identifier in the format US: AAAEQ##TXXXX. If r equested, this number must be provided 
to the telephone company.
You may safely connect this equipment to the telephone line by means of a standard modular jack, 
USOC RJ11C.
A plug and jack used to connect this equipment to the premises wiring and telephone network 
must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A 
compliant telephone cord and modular plug is provided with this product. It is designed to be 
connected to a compatible modular jack that is also compliant. See installation instructions for 
details.
The REN is used to determine the number of devices that may be connected to a telephone line. 
Excessive RENs on a telephone line may result in the devices not ringing in response to an 
incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be 
certain of the number of devices that may be connected to a line, as determined by the total RENs, 
contact the local telephone company. For products approved after July 23, 2001, the REN for this 
product is part of the product identifier that has the format US:AAAEQ##TXXXX.The digits 
represented by ## are the REN without a decimal point (e.g., 06 is a REN of 0.6). For earlier 
products, the REN is separately shown on the label.
 
						

							
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If this equipment causes harm to the telephone net work, the telephone company will notify you in 
advance that temporary discontinuance of service may be required. But if advance notice isnt 
practical, the telephone company will notify the  customer as soon as possible. Also, you will be 
advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations or procedures 
that could affect the operation of the equipment. If this happens the telephone company will 
provide advance notice in order for you to make necessary modifications to maintain uninterrupted 
service.
If trouble is experienced with this equipment, for repair or warranty information, please contact 
Brother Customer Service. (See  Brother numberson page i.) If the equipment is causing harm to 
the telephone network, the telephone company may request that you disconnect the equipment 
until the problem is resolved.
Connection to party line service is subject to  state tariffs. Contact the state public utility 
commission, public service commission or corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line, ensure the 
installation of this equipment does not disable your alarm equipment. If you have questions about 
what will disable alarm equipment, call your telephone company or a qualified installer.
If you are not able to solve a problem with your machine, call Brother Customer Service. (See 
Brother numbers on page i.)
WARNING 
For protection against the risk of electrical shock, always disconnect all cables from the wall 
outlet before servicing, modify ing or installing the equipment.
  
This equipment may not be used on coin service lines provided by the telephone company or 
connected to party lines.
  
Brother cannot accept any financial or other responsibilities that may be the result of your use 
of this information, including direct, special or consequential damages. There are no warranties 
extended or granted by this document.
  
This machine has been certified to comply with FCC standards, which are applied to the USA 
only.
 
 
						

							
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Federal Communications Commission (FCC) Declaration of 
Conformity (USA only)A
declares, that the products
Product Name: MFC-685CW and MFC-885CW
comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This 
device may not cause harmful interference, and (2) this device must accept any interference 
received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection 
against harmful interference in a residential installation. This equipment generates, uses, and can 
radiate radio frequency energy and, if not installed and used in accordance with the instructions, 
may cause harmful interference to radio communications. However, there is no guarantee that 
interference will not occur in a particular installation. If this equipment does cause harmful 
interference to radio or television reception, which can be determined by turning the equipment 
off and on, the user is encouraged to try to correct the interference by one or more of the following 
measures: „ Reorient or relocate the receiving antenna.
„ Increase the separation between the equipment and receiver. 
„ Connect the equipment into an outlet on a circuit different from that to which the receiver is 
connected. 
„ Call the dealer or an experienced radio/TV technician for help. 
„ This transmitter must not be co-located or operated in conjunction with any other antenna or 
transmitter.
„ This equipment complies with FCC radiation exposure limits set forth for uncontrolled 
equipment and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to 
OET65. This equipment should be installed and operated with at least 20cm and more 
between the radiator and persons body (excluding extremities: hands, wrists, feet and legs). 
IMPORTANT
Changes or modifications not expressly approved by Brother Industries, Ltd. could void the 
users authority to operate the equipment.
 
Responsible 
Party: Brother International 
Corporation
100 Somerset Corporate 
Boulevard
Bridgewater, NJ 08807-0911 
USA
TEL: (908) 704-1700
 
						

							
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Industry Canada Compliance Statement (Canada only)A
This Class B digital apparatus complies with Canadian ICES-003. 
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Operation is subject to the following two conditions: (1) this device may not cause interference, 
and (2) this device must accept any interference, including interference that may cause undesired 
operation of this device.
LAN connectionA
CAUTION 
DO NOT connect this product to a LAN connection that is subject to over-voltages.
 
 
						

							
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Legal limitations for copyingA
Color reproductions of certain documents are illegal and may result in either criminal or civil 
liability. This memorandum is intended to be a guide rather than a complete listing of every 
possible prohibition. In case of doubt, we suggest that you check with counsel as to any particular 
questionable documents.
The following documents issued by the United States/Canadian Government or any of its 
Agencies may not be copied:„ Money
„ Bonds or other certificates of indebtedness
„ Certificates of Deposit
„ Internal Revenue Stamps (canceled or uncanceled)
„ Selective Service or draft papers
„ Passports
„ United States/Canadian Postage Stamps (canceled or uncanceled)
„ Food Stamps
„ Immigration Papers
„ Checks or drafts drawn by Governmental agencies
„ Identifying badges or insignias
Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair use’. 
Multiple copies would indicate improper use.
Works of art should be considered the equivalent of copyrighted works.
Licenses and Certificates of Title to motor vehicles may not be copied under certain 
state/provincial laws.
 
						

							
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TrademarksA
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
© 2007 Brother Industries, Ltd. All rights reserved.
Microsoft and Windows are registered trademarks of Microsoft in the U.S. and other countries.
Windows Vista is either a registered trademark or  trademark of Microsoft Corporation in the United 
States and/or other countries.
Macintosh and TrueType are registered trademarks of Apple Inc.
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of 
Nuance Communications, Inc. or its affiliates  in the United States and/or other countries.
Presto! PageManager is a registered trademark of NewSoft Technology Corporation.
Microdrive is a trademark of International Business Machine Corporation.
CompactFlash is a registered trademark of SanDisk Corporation.
Memory Stick is a registered trademark of Sony Corporation.
SanDisk is a licensee of the SD and miniSD trademarks.
MultiMediaCard is a trademark of Infineon Technologies and licensed to the MultiMediaCard 
Association.
xD-Picture Card is a trademark of Fujifilm Co. Ltd., Toshiba Corporation and Olympus Optical Co. 
Ltd.
PictBridge is a trademark.
Memory Stick Pro, Memory Stick Pro Duo, Memory Stick Duo and MagicGate are trademarks of 
Sony Corporation.
BROADCOM, SecureEasySetup and the SecureEasySetup logo are trademarks or registerd 
trademarks of Broadcom Corporation in the United States and/or other countries.
AOSS is a trademark of Buffalo Inc..
FaceFilter Studio is a trademark of Reallusion, Inc.
Each company whose software title is mentioned in this manual has a Software License 
Agreement specific to its proprietary programs.
All other brand and product names mentioned in this Users Guide, the Software Users 
Guide and the Network User’s Guide are registered trademarks of their respective 
companies.
 
						

							
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B
Troubleshooting B
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be 
made from within  that country.
 
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions 
Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com
.
If you are having difficulty with your machineB
Troubleshooting and Routine 
Maintenance
B
Printing
DifficultySuggestions
No printout Check the interface cable or wireless connection on both the machine and your  computer. (See the Quick Setup Guide.)
Check that the machine is plugged in and that the  On/Off key is on.
One or more ink cartridges are empty. (See  Replacing the ink cartridges 
on page 146.)
Check to see if the LCD is showing an error message. (See  Error messages 
on page 138.)
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click  Start and then  Printers and Faxes . 
Right-click and choose  Brother MFC-XXXX (where XXXX is your model name), 
and make sure that  Use Printer Offline is unchecked.
Poor print quality Check the print quality. (See  Checking the print quality on page 151.) 
Make sure that the Media Type setting in the printer driver or the Paper Type 
setting in the machine’s menu matches the type of paper you are using. (See  
Printing  for Windows
® or Printing and Faxing  for Macintosh® in the Software 
User’s Guide on the CD-ROM and  Paper Type on page 23.) 
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
„ The expiration date written on the cartridge package has passed. (Cartridges 
stay usable for up to two years if kept in their original packaging.)
„ The ink cartridge was in your machine over six months.
„ The ink cartridge may not have been stored properly before use.
Try using the recommended types of paper. (See  Acceptable paper and other 
media  on page 12.) 
The recommended environment for your machine is between 68 ° F to 91 ° F (20 ° 
C to 33 ° C).
 
						

							
Troubleshooting and Routine Maintenance133
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White horizontal lines appear in text 
or graphics.Clean the print head. (See 
Cleaning the print head on page 151.)
Try using the recommended types of paper. (See  Acceptable paper and other 
media  on page 12.) 
If you want to print on Photo 4 ×6 or Photo L 3.5 ×5 paper, make sure you use 
the photo bypass tray. (See  Loading photo paper on page 18.)
The machine prints blank pages. Clean the print head. (See  Cleaning the print head on page 151.)
Characters and lines are stacked. Check the printing alignment. (See  Checking the print alignment on page 152.)
Printed text or  images are  skewed. Make sure the paper is loaded properly in the paper tray and the paper side guide  is adjusted correctly. (See Loading paper and other media  on page 15.)
Make sure the Jam Clear Cover is set properly.
Smudged stain at the top center of 
the printed page. Make sure the paper is not too thick or curled. (See 
Acceptable paper and other 
media  on page 12.) 
Printing appears dirty or ink seems 
to run. Make sure you are using the recommended types of paper. (See 
Acceptable 
paper and other media  on page 12.) Dont handle the paper until the ink is dry.
If you are using photo paper, make sure that you have set the correct paper type. 
If you are printing a photo from your PC, set the  Media Type in the Basic tab of 
the printer driver.
Stains appear on the reverse side 
or at the bottom of the page. Make sure the printer platen is not dirty with ink. (See 
Cleaning the machine printer 
platen  on page 150.)
Make sure you are using the paper support flap. (See  Loading paper and other 
media  on page 15.)
The machine prints dense lines on 
the page. Check 
Reverse Order  in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver  Basic tab, click  Settings, and uncheck  Bi-Directional 
Printing .
Cannot perform ‘2 in 1 or 4 in 1’ 
printing. Check that the paper size setting in the application and in the printer driver are the 
same.
Print speed is too slow.  Try changing the printer driver setting. The highest resolution needs longer data  processing, sending and printing time. Try the other quality settings in the printer 
driver Basic tab. Also, click  Settings, and make sure you uncheck  Color 
Enhancement (True2Life
®) .
Turn the borderless feature off. Borderless printing is slower than normal printing. 
(See  Printing  for Windows
® or Printing and Faxing  for Macintosh® in the Software 
User’s Guide on the CD-ROM.)
True2Life
®  is  not  working  properly. If the image data is not full color in your application (such as 256 color), True2Life® 
will not work. Use at least 24 bit color data with the True2Life® feature.
Machine feeds multiple pages. Make sure the paper is loaded properly in the paper tray. (See  Loading paper and 
other media  on page 15.)
Check that more than two types of paper are not loaded in the paper tray at any 
one time.
Printed pages are not stacked 
neatly. Make sure you are using the paper support flap. (See 
Loading paper and other 
media  on page 15.)
Printed pages double feed and 
cause a paper jam. Make sure you pull out the paper support until it clicks and unfold the paper 
support flap.
Machine does not print from Paint 
Brush. Try setting the Display setting to ‘256 colors.’
Printing (continued)
DifficultySuggestions
 
						

							
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Machine does not print from Adobe 
Illustrator.Try to reduce the print resolution. (See
 Printing for Windows® or Printing and 
Faxing  for Macintosh® in the Software User’s Guide on the CD-ROM.)
Printing Received Faxes
DifficultySuggestions
Condensed print and white streaks 
across the page or the top and 
bottom of sentences are cut off. You probably had a bad connection, with static or interference on the telephone 
line. Ask the other party to send the fax again.
Vertical black lines when receiving. The senders scanner may be dirty. Ask the sender to make a copy to see if the  problem is with the sending machine. Try receiving from another fax machine.
Received color fax prints only in 
black and white. Replace the color ink cartridges that are empty or nearly empty, and then ask the 
other person to send the color fax again. (See 
Replacing the ink cartridges 
on page 146.) Check that Advanced Fax Operation is set to off. (See  Turning off 
Advanced Fax Operations  on page 79.)
Left and Right margins are cut off or 
a single page is printed on two 
pages. Turn on Auto Reduction. (See 
Printing a reduced incoming fax  on page 46.)
Telephone Line or Connections
DifficultySuggestions
Dialing does not work. (No dial 
tone) Check that the machine is plugged in and that the 
On/Off key is on.
Check all line cord connections.
(Canada only) Change Tone/Pulse setting. (See the  Quick Setup Guide.)
Send a fax manually and wait to hear the fax receiving tones before you press 
Black Start  or Color Start . (See Sending a fax manually  on page 40.)
The machine does not answer 
when called. Make sure the machine is in the correct receiving mode for your setup. (See 
Choosing the Receive Mode
 on page 42.) Check for a dial tone. If possible, call 
your machine to hear it answer. If there is still no answer, check the telephone line 
cord connection. If there is no ringing when you call your machine, ask your 
telephone company to check the line.
Receiving Faxes
DifficultySuggestions
Cannot receive a fax. Check all line cord connections. Make sure the machine is in the correct receiving mode for your setup. (See 
Receive mode settings on page 44.) 
If you often have interference on the telephone line, try changing the menu setting 
of Compatibility to  Basic. (See Telephone line interference  on page 146.)
Printing (continued)
DifficultySuggestions