Brother MFC 295CN User Manual

							Troubleshooting and Routine Maintenance
117
B
dTurn the green knob on the protective 
yellow cap clockwise until it clicks to 
release the vacuum seal, then remove 
the cap (1).
 
 
eEach color has its own correct position. 
Insert the ink cartridge in the direction of 
the arrow on the label.
 
fGently push in the ink cartridge until it 
clicks, and then close the ink cartridge 
cover.
 
gThe machine will automatically reset the 
ink dot counter.
Note
• If you replaced an ink cartridge, for 
example Black, the LCD may ask you to 
verify that it was a brand new one 
(Did You Change Blck?). For each 
new cartridge you installed, press 1 (Yes) 
to automatically reset the ink dot counter 
for that color. If the ink cartridge you 
installed is not a brand new one, be sure 
to press 2 (No).
• If the LCD shows No Cartridge or 
Cannot Detect after you install the ink 
cartridges, check that the ink cartridges 
are installed properly.
 
CAUTION 
If ink gets in your eyes, wash them out with 
water at once and call a doctor if you are 
concerned.
 
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							118
IMPORTANT
• DO NOT take out ink cartridges if you do 
not need to replace them. If you do so, it 
may reduce the ink quantity and the 
machine will not know the quantity of ink 
left in the cartridge.
• DO NOT touch the cartridge insertion 
slots. If you do so, the ink may stain your 
skin.
• If ink gets on your skin or clothing 
immediately wash it off with soap or 
detergent. 
• If you mix the colors by installing an ink 
cartridge in the wrong position, clean the 
print head several times after correcting 
the cartridge installation.
• Once you open an ink cartridge, install it in 
the machine and use it up within six 
months of installation. Use unopened ink 
cartridges by the expiration date written on 
the cartridge package.
• DO NOT dismantle or tamper with the ink 
cartridge, this can cause the ink to leak out 
of the cartridge.
 
Cleaning the outside of the 
machineB
IMPORTANT
• Use neutral detergents. Cleaning with 
volatile liquids such as thinner or benzine 
will damage the outside surface of the 
machine.
• DO NOT use cleaning materials that 
contain ammonia.
• DO NOT use isopropyl alcohol to remove 
dirt from the control panel. It may crack the 
panel.
 
Clean the outside of the machine as 
follows:
B
aPull the paper tray (1) completely out of 
the machine.
 
bWipe the outside of the machine with a 
dry, lint-free soft cloth to remove dust.
 
cLift the output paper tray cover and 
remove anything that is stuck inside the 
paper tray.
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							Troubleshooting and Routine Maintenance
119
B
dWipe the inside and outside of the paper 
tray with a dry, lint-free soft cloth to 
remove dust.
 
eClose the output paper tray cover and 
put the paper tray firmly back in the 
machine.
Cleaning the scannerB
aLift the document cover (1). Clean the 
scanner glass (2) and the white 
plastic (3) with a soft, lint-free cloth 
moistened with a non-flammable glass 
cleaner.
 
b(MFC-295CN only)
In the ADF unit, clean the white bar (1) 
and the glass strip (2) with a soft, 
lint-free cloth moistened with a 
non-flammable glass cleaner.
 
Note
In addition to cleaning the scanner glass 
and glass strip with a non-flammable glass 
cleaner, run your finger tip over the glass 
to see if you can feel anything on it. If you 
feel dirt or debris, clean the glass again 
concentrating on that area. You may need 
to repeat the cleaning process three or 
four times. To test, make a copy after each 
cleaning attempt.
 
2
1
3
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Cleaning the machine’s 
printer platenB
CAUTION 
Be sure to unplug the machine from the AC 
power outlet before cleaning the printer 
platen to avoid electrical shock.
 
aLift the scanner cover until it locks 
securely in the open position.
bClean the machine’s printer platen (1) 
and the area around it, wiping off any 
scattered ink with a soft, dry lint-free 
cloth.
 
Cleaning the paper pick-up 
rollersB
aPull the paper tray completely out of the 
machine.
bUnplug the machine from the AC power 
outlet and open the Jam Clear Cover (1) 
at the back of the machine.
 
cClean the Paper Pick-up Rollers (1) with 
isopropyl alcohol on a cotton swab.
 
dClose the Jam Clear Cover.
Make sure the cover is closed properly.
ePut the paper tray firmly back in the 
machine.
fRe-connect the power cord.
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1
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							Troubleshooting and Routine Maintenance
121
B
Cleaning the print headB
To maintain good print quality, the machine 
will automatically clean the print head when 
needed. You can start the cleaning process 
manually if there is a print quality problem.
Clean the print head and ink cartridges if you 
get a horizontal line in the text or graphics or 
blank text on your printed pages. You can 
clean Black only, three colors at a time 
(Yellow/Cyan/Magenta), or all four colors at 
once.
Cleaning the print head consumes ink. 
Cleaning too often uses ink unnecessarily.
IMPORTANT
DO NOT touch the print head. Touching 
the print head may cause permanent 
damage and may void the print heads 
warranty.
 
aPress Menu, 8, 2.
bPress aorb to choose Black, Color or 
All.
Press OK.
The machine cleans the print head. 
When cleaning is finished, the machine 
will go back to Ready screen 
automatically.
Note
If you clean the print head at least five 
times and the print has not improved, try 
installing a new Genuine Brother Original 
Innobella™ ink Brand replacement 
cartridge for each problem color. Try 
cleaning the print head again up to five 
more times. If the print has not improved 
call Brother Customer Service. (See 
Brother numbers on page i.)
 
Checking the print qualityB
If faded or streaked colors and text appear on 
your output, some of the nozzles may be 
clogged. You can check this by printing the 
Print Quality Check Sheet and looking at the 
nozzle check pattern.
aPress Menu, 8, 1.
bPress aorb to choose 
Print Quality.
Press OK.
cPress Color Start.
The machine begins printing the Print 
Quality Check Sheet.
dCheck the quality of the four color blocks 
on the sheet.
 
Is Quality OK?
 
1.Yes 2.No
eDo one of the following:
„If all lines are clear and visible, 
press1 to choose Yes, and go to 
stepi.
„If you can see missing short lines as 
shown below, press 2 to choose No.
fThe LCD asks you if the print quality is 
OK for black and the three colors.
 
Black OK?
 
1.Yes 2.No
Press 1 (Yes) or 2 (No). OK Poor
  
 
						

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gThe LCD asks you if you want to start 
cleaning.
 
Start Cleaning?
 
1.Yes 2.No
Press 1 (Yes).
The machine starts cleaning the print 
head.
hAfter cleaning is finished, press 
Color Start.
The machine starts printing the Print 
Quality Check Sheet again and then 
returns to stepd. 
iPress Stop/Exit.
If you repeat this procedure at least five 
times and the print quality is still poor, 
replace the ink cartridge for the clogged 
color. 
After replacing the ink cartridge, check 
the print quality. If the problem still 
exists, repeat the cleaning and test print 
procedures at least five times for the 
new ink cartridge. If ink is still missing, 
call Brother Customer Service. (See 
Brother numbers on page i.)
IMPORTANT
DO NOT touch the print head. Touching 
the print head may cause permanent 
damage and may void the print heads 
warranty.
 
Note
 
Checking the print alignmentB
You may need to adjust the print alignment 
after transporting the machine, or if your 
printed text becomes blurred or images 
become faded.
aPress Menu, 8, 1.
bPress aorb to choose Alignment.
Press OK.
cPress Black Start or Color Start.
The machine starts printing the 
Alignment Check Sheet.
 
Is Alignment OK?
 
1.Yes 2.No
dCheck the 600 dpi and 1200 dpi test 
prints to see if number 5 most closely 
matches number 0. 
„If the number 5 samples of both the 
600 dpi and 1200 dpi test prints are 
the best matches, press 1 (Yes) to 
finish the Alignment Check, and go to 
stepg.
„If another test print number is a 
better match for either 600 dpi or 
1200 dpi, press 2 (No) to choose it.
 
i
 
When a print head 
nozzle is clogged 
the printed 
sample looks like 
this.After the print 
head nozzle is 
cleaned, the 
horizontal lines 
are gone.
 
						

							Troubleshooting and Routine Maintenance
123
B
eFor 600 dpi, press the number of the test 
print that most closely matches the 
number 0 sample (1-8).
 
600dpi Adjust
 
Select Best #5
fFor 1200 dpi, press the number of the 
test print that most closely matches the 
number 0 sample (1-8).
 
1200dpi Adjust
 
Select Best #5
gPress Stop/Exit.
Checking the ink volumeB
You can check the ink that is left in the 
cartridge.
aPress Menu, 8, 3.
bThe LCD shows the ink volume.
cPress aorb to choose the color you 
want to check.
dPress Stop/Exit.
Note
You can check the ink volume from your 
computer. (See Printing for Windows
® or 
Printing and Faxing for Macintosh in the 
Software Users Guide on the CD-ROM.)
 
Machine InformationB
Checking the serial numberB
You can see the machine’s serial number on 
the LCD.
aPress Menu, 7, 1. 
1.Serial No.
 
XXXXXXXXX
bPress Stop/Exit.
Reset functionsB
The following reset functions are available:
1Network
You can reset the print server back to its 
default factory settings such as the 
password and IP address information.
2Speed Dial&Fax
Speed Dial resets the following settings:
„Speed Dial
(Speed-Dial and Setup Groups)
„Station ID
(Name and Number)
„Report settings
(Transmission Verification Report, 
Quick Dial List and Fax Journal)
3All Settings
You can reset all the machine settings 
back to the settings that were set at the 
factory.
Brother strongly recommends you use this 
operation when you dispose of the 
machine.
Note
Unplug the interface cable before you 
choose Network or All Settings.
 
 
						

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How to reset the machineB
aPress Menu, 0, 7.
bPress a or b to choose the reset you 
want.
Press OK.
cPress 1 to reset the machine or press 2 
to exit from the reset function.
Packing and shipping 
the machine
B
When you transport the machine, use the 
packing materials that came with your 
machine. If you do not pack the machine 
properly, any damage that may occur in 
transit will not be covered by your warranty.
IMPORTANT
It is important to allow the machine to 
‘park’ the print head after a print job. Listen 
carefully to the machine before 
unplugging it to make sure that all 
mechanical noise has stopped. Not 
allowing the machine to finish this parking 
process may lead to print problems and 
possible damage to the print head.
 
aOpen the ink cartridge cover.
bPress the lock release lever to release 
the ink cartridge and take out all the ink 
cartridges. (See Replacing the ink 
cartridges on page 116.)
cInstall the green protective part, and 
then close the ink cartridge cover.
 
 
						

							Troubleshooting and Routine Maintenance
125
B
IMPORTANT
• Make sure that the plastic tabs on both 
sides of the green protective part (1) have 
securely clicked into place (2).
• If you are not able to find the green 
protective part, DO NOT remove the ink 
cartridges before shipping. It is essential 
that the machine be shipped with either 
the green protective part or the ink 
cartridges in position. Shipping without 
them will cause damage to your machine 
and may void your warranty.
 
dUnplug the machine from the telephone 
wall jack and take the telephone line 
cord out of the machine.
eUnplug the machine from the AC power 
outlet.
fUsing both hands, use the plastic tabs 
on both sides of the machine to lift the 
scanner cover until it locks securely into 
the open position. Then unplug the 
interface cable from the machine, if it is 
connected.
gLift the scanner cover ( ) to release the 
lock. Gently push the scanner cover 
support down ( ) and close the 
scanner cover ( ).
 
hWrap the machine in the bag.    
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iPack the machine and the printed 
materials in the original carton with the 
original packing material as shown 
below. Do not pack the used ink 
cartridges in the carton.
Note
If you are returning your machine to 
Brother as part of the Exchange Service, 
pack only the machine. Keep all separate 
parts and printed materials to use with 
your ‘Exchange’ machine.
 
 
jClose the carton and tape it shut.