Brother MFC 295CN User Manual

							Troubleshooting and Routine Maintenance
107
B
Cannot DetectYou installed a new ink too quickly 
and the machine did not detect it.Take out the new ink cartridge and 
re-install it slowly until it clicks.
If you are not using genuine 
Brother Innobella™ ink the 
machine may not detect the ink 
cartridge.Use a new Genuine Brother Innobella™ 
Ink. If the error message is not cleared, call 
Brother Customer Service.
An ink cartridge is not installed 
properly.Take out the new ink cartridge and re-
install it slowly until it clicks. (See 
Replacing the ink cartridges on page 116.)
Cannot Print
Replace XX InkOne or more of the ink cartridges 
have reached the end of their life. 
The machine will stop all print 
operations. While memory is 
available, black and white faxes 
will be stored in the memory. If a 
sending machine has a color fax, 
the machines ‘handshake’ will 
ask that the fax be sent as black & 
white. If the sending machine has 
the ability to convert it, the color 
fax will be stored in the memory 
as a black & white fax.Replace the ink cartridges. (See Replacing 
the ink cartridges on page 116.)
Clean Unable XX
(Init Unable XX)
(Print Unable XX)
(Scan Unable XX)
(If the LCD shows 
error number 46, 
see the error message 
Clean Unable 46 
in this table.)The machine has a mechanical 
problem.
—OR—
A foreign object such as a 
paperclip or ripped paper is in the 
machine.Open the scanner cover and remove any 
foreign objects and paper scraps from 
inside the machine. If the error message 
continues, see Transferring your faxes or 
Fax Journal report on page 112 before 
disconnecting the machine so you will not 
lose any important messages. Then, 
disconnect the machine from the power for 
several minutes and then reconnect it.
Error MessageCauseAction
 
						

							108
Clean Unable 46
(Init Unable 46)
(Print Unable 46)The ink absorber box or flushing 
box is full. These components are 
periodic maintenance items that 
may require replacement after a 
period of time to ensure optimum 
performance from your Brother 
machine. The need to replace 
these items and the time period 
before replacement is dependent 
on the number of purges and 
flushes required to clean the ink 
system. These boxes acquire 
amounts of ink during the different 
purging and flushing operations. 
The number of times a machine 
purges and flushes for cleaning 
varies depending on different 
situations. For example, 
frequently powering the machine 
on and off will cause numerous 
cleaning cycles since the machine 
automatically cleans upon power 
up. The use of generic inks may 
cause frequent cleanings 
because generic inks could cause 
poor print quality which is 
resolved by cleaning. The more 
cleaning the machine requires the 
faster these boxes will fill up.
Note
Repairs resulting from the use 
of non-genuine supplies may 
not be covered under the 
stated product warranty.
 
The ink absorber box or flushing box will 
need to be replaced. Contact Brother 
Customer Service or a Brother Authorized 
Service Center to have your machine 
serviced. (See Brother numbers 
on page i.) 
Other reasons for cleaning are:
1 Machine automatically cleans after 
clearing a printer jam.
2 Machine automatically cleans after 
sitting idle for more than 45 days 
(infrequent use).
Close Ink CoverThe ink cartridge cover is not 
completely closed.Firmly close the ink cartridge cover until it 
clicks.
Comm.ErrorPoor telephone line quality 
caused a communication error.Send the fax again or connect the machine 
to another telephone line. If the problem 
continues, call the telephone company and 
ask them to check your telephone line.
Cover is OpenThe scanner cover is not closed 
completely.Lift the scanner cover and then close it 
again.
Data RemainingPrint data is left in the machines 
memory. Press Stop/Exit. The machine will cancel 
the job and clear it from the memory. Try to 
print again.
DisconnectedThe other person or other 
persons fax machine stopped the 
call.Try to send or receive again.
Error MessageCauseAction
 
						

							Troubleshooting and Routine Maintenance
109
B
Document JamThe document was not inserted or 
fed properly, or the document 
scanned from the ADF was too 
long.See Using the ADF (MFC-295CN only) 
on page 18. 
See Document jam (MFC-295CN only) 
on page 112.
DR Mode in UseThe machine is set to Distinctive 
Ring mode. You cannot change 
the Receive Mode from Manual to 
another mode.Set Distinctive Ring to Off. (See Turning 
off Distinctive Ring on page 44.)
High TemperatureThe print head is too warm. Allow the machine to cool down.
Hub is Unusable.A Hub or USB Flash memory 
drive with Hub has been 
connected to the USB direct 
interface.A Hub or USB Flash memory drive with 
Hub are not supported. Unplug the device 
from the USB direct interface.
Init Unable XX
(If the LCD shows 
error number 46, 
see the error message 
Clean Unable 46 
in this table.)See Clean Unable XX in this 
table.See Clean Unable XX in this table.
Init Unable 46See Clean Unable 46 in this 
table.See Clean Unable 46 in this table.
Ink Low Black
Ink Low Yellow
Ink Low Cyan
Ink Low MagentaOne or more ink cartridges are 
near the end of their life. If a 
sending machine has a color fax 
to send, your machine’s 
‘handshake’ will ask that the fax is 
sent as black & white. If the 
sending machine has the ability to 
convert it, the color fax will be 
printed at your machine as a black 
& white fax.Order a new ink cartridge. You can 
continue printing until the LCD shows 
Cannot Print. (See Ordering 
accessories and supplies on page ii and 
Replacing the ink cartridges on page 116.)
Low TemperatureThe print head is too cold. Allow the machine to warm up.
Media ErrorThe memory card is either 
corrupted, improperly formatted, 
or there is a problem with the 
memory card.Put the card firmly into the slot again to 
make sure it is in the correct position. If the 
error remains, check the media drive (slot) 
of the machine by putting in another 
memory card that you know is working.
Media is Full.The memory card or USB Flash 
memory drive you are using 
already contains 999 files.Your machine can only save to your 
memory card or USB Flash memory drive 
if it contains less than 999 files. Try 
deleting unused files to free some space 
and try again.
No Caller ID  There is no incoming call history. 
You did not receive calls or you 
have not subscribed to the Caller 
ID service from your telephone 
company.If you want to use the Caller ID feature call 
your telephone company. (See Caller ID 
on page 44.) 
Error MessageCauseAction
 
						

							110
No CartridgeAn ink cartridge is not installed 
properly.Take out the new ink cartridge and 
re-install it slowly until it clicks. (See 
Replacing the ink cartridges on page 116.)
No FileThe memory card or USB Flash 
memory drive in the media drive 
does not contain a .JPG file.Put the correct memory card or USB Flash 
memory drive into the slot again.
No Paper FedThe machine is out of paper or 
paper is not properly loaded in the 
paper tray.Do one of the following:
„Refill the paper in the paper tray, and 
then press Black Start or Color Start.
„Remove the paper and load it again 
and then press Black Start or 
Color Start. (See Loading paper and 
other print media on page 8.)
The Jam Clear Cover is not 
closed properly.Check that the Jam Clear Cover is closed. 
(See Printer jam or paper jam 
on page 113.) 
The paper is jammed in the 
machine.Remove the jammed paper by following 
the steps in Printer jam or paper jam 
on page 113.
No Response/BusyThe number you dialed does not 
answer or is busy.Verify the number and try again.
Not RegisteredYou tried to access a Speed Dial 
number that is not programmed.Set up the Speed Dial number. (See 
Storing Speed Dial numbers on page 53.)
Out of MemoryThe machines memory is full.Fax sending or copy operation in 
progress
Press Stop/Exit and wait until the other 
operations in progress finish and then try 
again.
The memory card or USB Flash 
memory drive you are using does 
not have enough free space to 
scan the documents.Delete unused files from your memory 
card or USB Flash memory drive to make 
some free space and then try again.
Paper JamPaper is jammed in the machine. Open the Jam Clear Cover (at the back of 
the machine) and pull out the jammed 
paper by following the steps in Printer jam 
or paper jam on page 113. 
Make sure the paper length guide is 
adjusted to the correct paper side.
Print Unable XX
(If the LCD shows 
error number 46, 
see the error message 
Clean Unable 46 
in this table.)See Clean Unable XX in this 
table.See Clean Unable XX in this table.
Print Unable 46See Clean Unable 46 in this 
table.
See Clean Unable 46 in this table.
Error MessageCauseAction
 
						

							Troubleshooting and Routine Maintenance
111
B
Replace XX Ink
Cannot PrintOne or more of the ink cartridges 
have reached the end of their life. 
The machine will stop all print 
operations. While memory is 
available, black & white faxes will 
be stored in the memory. If a 
sending machine has a color fax, 
the machines ‘handshake’ will 
ask that the fax be sent as black & 
white. If the sending machine has 
the ability to convert it, the color 
fax will be stored in the memory 
as a black & white fax.Replace the ink cartridges. (See Replacing 
the ink cartridges on page 116.)
Scan Unable XXSee Clean Unable XX in this 
table.See Clean Unable XX in this table.
Unusable Device 
Disconnect device 
from front connector. 
Turn the machine 
off & on by pressing 
On/Off button on 
control panel.A broken device has been 
connected to the USB direct 
interface.Unplug the device from the USB direct 
interface, then press On/Off to turn the 
machine off and then on again.
Unusable Device 
Please Disconnect
USB Device.A USB device or USB Flash 
memory drive that is not 
supported has been connected to 
the USB direct interface.
(For more information, visit us at 
http://solutions.brother.com
.)Unplug the device from the USB direct 
interface.
Wrong Paper SizePaper  is  not  the  correct  size. Check that the Paper Size setting matches 
the size of paper in the tray. Load the 
correct size of paper, and then press 
Black Start or Color Start. (See Paper 
Size on page 22.)
Error MessageCauseAction
 
						

							112
Transferring your faxes or Fax 
Journal reportB
If the LCD shows: 
Clean Unable XX
Init Unable XX
Print Unable XX
Scan Unable XX
We recommend transferring your faxes to 
another fax machine. (See Transferring faxes 
to another fax machine on page 112.) 
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See Transferring the Fax Journal 
report to another fax machine on page 112.)
Transferring faxes to another fax 
machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode. (See Set your 
Station ID in the Quick Setup Guide.)
aPress Menu, 9, 0, 1.
bDo one of the following:
„If the LCD shows No Data, there 
are no faxes left in the machines 
memory.
Press Stop/Exit.
„If the LCD shows Enter Fax No., 
enter the fax number to which faxes 
will be forwarded. 
cPress Black Start.
Transferring the Fax Journal report to 
another fax machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode. (See Set your 
Station ID in the Quick Setup Guide.)
aPress Menu 9, 0, 2.
bEnter the fax number to which the Fax 
Journal report will be forwarded.
cPress Black Start.
Document jam 
(MFC-295CN only) B
Documents can jam in the ADF unit if they are 
not inserted or fed properly, or if they are too 
long. Follow the steps below to clear a 
document jam.
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document up and to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit.
 
						

							Troubleshooting and Routine Maintenance
113
B
IMPORTANT
To avoid future document jams close the 
ADF cover properly by pressing it down 
gently in the middle.
 
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
left.
 
dClose the document cover.
ePress Stop/Exit.
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine.
aIf the paper support flap is open, close it, 
and then close the paper support. Pull 
the paper tray completely out of the 
machine.
 
bPull out the jammed paper (1) and press 
Stop/Exit.
 
cReset the machine by lifting the scanner 
cover from the front of the machine and 
then close it.
„If you cannot remove the jammed 
paper from the front of the machine, 
or the error message still appears on 
the LCD after you have removed the 
jammed paper, please go to the next 
step.
1
 
						

							114
dOpen the Jam Clear Cover (1) at the 
back of the machine. Pull the jammed 
paper out of the machine.
 
 
eClose the Jam Clear Cover.
Make sure the cover is closed properly.
 
fLift the scanner cover (1) from the front 
side of the machine until it locks 
securely in the open position.
Make sure that jammed paper is not left 
inside the machine.
 
IMPORTANT
Before you unplug the machine from the 
power source, you can transfer your faxes 
that are stored in the memory to your PC 
or another fax machine so you will not lose 
any important messages. (See 
Transferring your faxes or Fax Journal 
report on page 112.)
 
1
1
 
						

							Troubleshooting and Routine Maintenance
115
B
IMPORTANT
• If the paper is jammed under the print 
head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
• If the print head is at the right corner as 
shown in the illustration, you cannot move 
the print head. Hold down Stop/Exit until 
the print head moves to the middle. Then 
unplug the machine from the power 
source, and take out the paper.
 
• If ink gets on your skin or clothing, 
immediately wash it off with soap or 
detergent.
 
gLift the scanner cover to release the 
lock ( ). Gently push the scanner cover 
support down ( ) and close the 
scanner cover ( ) using both hands.
 
hPush the paper tray firmly back into the 
machine.
iWhile holding the paper tray in place, 
pull out the paper support ( ) until it 
clicks, and then unfold the paper 
support flap ( ).
 
IMPORTANT
DO NOT use the paper support flap for 
Legal size paper.
 
1
23
1
2
 
						

							116
Routine maintenanceB
Replacing the ink cartridgesB
Your machine is equipped with an ink dot 
counter. The ink dot counter automatically 
monitors the level of ink in each of the 
4 cartridges. When the machine detects an 
ink cartridge is running out of ink, the machine 
will tell you with a message on the LCD.
The LCD will tell you which ink cartridge is low 
or needs replacing. Be sure to follow the LCD 
prompts to replace the ink cartridges in the 
correct order.
Even though the machine tells you to replace 
an ink cartridge, there will be a small amount 
of ink left in the ink cartridge. It is necessary 
to keep some ink in the ink cartridge to 
prevent air from drying out and damaging the 
print head assembly.
IMPORTANT
Brother strongly recommends that you do 
not refill the ink cartridges provided with 
your machine. We also strongly 
recommend that you continue to use only 
Genuine Brother Brand replacement ink 
cartridges. Use or attempted use of 
potentially incompatible ink and/or 
cartridges in the Brother machine may 
cause damage to the machine and/or may 
result in unsatisfactory print quality. Our 
warranty coverage does not apply to any 
problem that is caused by the use of 
unauthorized third party ink and/or 
cartridges. To protect your investment and 
obtain premium performance from the 
Brother machine, we strongly recommend 
the use of Genuine Brother Supplies.
 
aOpen the ink cartridge cover.
If one or more ink cartridges have 
reached the end of their life, for example 
Black, the LCD shows Cannot Print 
and Replace BK Ink.
bPress down to unlock the release lever 
and take out the ink cartridge for the 
color shown on the LCD.
 
 
cOpen the new ink cartridge bag for the 
color shown on the LCD, and then take 
out the ink cartridge.