Brother MFC 295CN User Manual

							Safety and Legal
87
A
CAUTION 
DO NOT put your hands on the edge of the machine under the document cover or the scanner 
cover. Doing this may cause injury.
  
DO NOT put your hands on the edge of the paper tray under the paper tray cover. Doing this 
may cause injury.
 
    
 
						

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DO NOT touch the area shaded in the illustration. Doing this may cause injury.
  
When moving the machine you must lift it from the base, by placing a hand at each side of the 
unit as shown in the illustration. DO NOT carry the machine by holding the scanner cover or the 
Jam Clear Cover.
  
Lightning and power surges can damage this product! We recommend that you use a quality 
surge protection device on the AC power line and on the telephone line, or unplug the cords 
during a lightning storm.
    
  
 
						

							Safety and Legal
89
A
WARNING 
IMPORTANT SAFETY INSTRUCTIONS 
When using your telephone equipment connected to this product, basic safety precautions 
should always be followed to reduce the risk of fire, electric shock and injury to people, including 
the following:
1 DO NOT use this product near water, for example, near a bath tub, wash bowl, kitchen sink 
or washing machine, in a wet basement or near a swimming pool.
2 Avoid using this product during an electrical storm. There may be a remote risk of electric 
shock from lightning. 
3 DO NOT use this product to report a gas leak in the vicinity of the leak.
 
Important safety instructionsA
1 Read all of these instructions.
2 Save them for later reference.
3 Follow all warnings and instructions marked on the product.
4 DO NOT use this product near water.
5 DO NOT place this product on an unstable cart, stand, or table. The product may fall, causing 
serious damage to the product.
6 Slots and openings in the cabinet and the back or bottom are provided for ventilation. To 
ensure reliable operation of the product and to protect it from overheating, these openings 
must not be blocked or covered. The openings should never be blocked by placing the product 
on a bed, sofa, rug, or other similar surface. This product should never be placed near or over 
a radiator or heater. This product should never be placed in a built-in installation unless 
adequate ventilation is provided.
7 DO NOT allow anything to rest on the power cord. DO NOT place this product where people 
can walk on the cord.
8 If an extension cord is used with this product, make sure that the total ampere ratings of the 
products plugged into the extension cord do not exceed the extension cord ampere rating. 
Also, make sure that the total of all products plugged into the AC power outlet does not exceed 
15 amperes (USA only).
9 DO NOT place anything in front of the machine that will block received faxes. DO NOT place 
anything in the path of received faxes.
10 Wait until pages have exited the machine before picking them up.
 
						

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11 Never push objects of any kind into this product through cabinet slots, since they may touch 
dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never 
spill liquid of any kind on the product. DO NOT attempt to service this product yourself because 
opening or removing covers may expose you to dangerous voltage points and other risks and 
may void your warranty. Refer all servicing to a Brother Authorized Service Center. For the 
location of your nearest Brother Authorized Service Center, please call the following:
In USA: 1-877-BROTHER (1-877-276-8437)
In Canada: 1-877-BROTHER
(See Brother numbers on page i.)
12 Unplug this product from the AC power outlet and refer all servicing to Brother Authorized 
Service Personnel under the following conditions: 
„When the power cord is damaged or frayed.
„If liquid has been spilled into the product.
„If the product has been exposed to rain or water.
„If the product does not operate normally when the operating instructions are followed, 
adjust only those controls that are covered by the operating instructions. Improper 
adjustment of other controls may result in damage and will often require extensive work by 
a qualified technician to restore the product to normal operation.
„If the product has been dropped or the cabinet has been damaged.
„If the product exhibits a distinct change in performance, indicating a need for service.
13 To protect your product against power surges, we recommend the use of a power protection 
device (Surge Protector).
14 To reduce the risk of fire, electric shock and injury to people, note the following:
„DO NOT use this product near appliances that use water, a swimming pool, or in a wet 
basement.
„DO NOT use the machine during an electrical storm (there is the remote possibility of an 
electrical shock) or to report a gas leak in the vicinity of the leak.
15 Caution - To reduce the risk of fire, use only No.26 AWG or larger telecommunication line cord.
 
						

							Safety and Legal
91
A Standard telephone and FCC Notices (These notices are in effect 
on models sold and used in the United States only.)A
When programming emergency numbers or making test calls to emergency numbers:
„
Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.
„Perform these activities in the off-peak hours, such as early morning or late evening.
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the 
ACTA. On the backside of this equipment is a label that contains, among other information, a 
product identifier in the format US: AAAEQ##TXXXX. If requested, this number must be provided 
to the telephone company.
You may safely connect this equipment to the telephone line by means of a standard modular jack, 
USOC RJ11C.
A plug and jack used to connect this equipment to the premises wiring and telephone network 
must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A 
compliant telephone cord and modular plug is provided with this product. It is designed to be 
connected to a compatible modular jack that is also compliant. See installation instructions for 
details.
The REN is used to determine the number of devices that may be connected to a telephone line. 
Excessive RENs on a telephone line may result in the devices not ringing in response to an 
incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be 
certain of the number of devices that may be connected to a line, as determined by the total RENs, 
contact the local telephone company. For products approved after July 23, 2001, the REN for this 
product is part of the product identifier that has the format US:AAAEQ##TXXXX.The digits 
represented by ## are the REN without a decimal point (e.g., 06 is a REN of 0.6). For earlier 
products, the REN is separately shown on the label.
If this equipment causes harm to the telephone network, the telephone company will notify you in 
advance that temporary discontinuance of service may be required. But if advance notice isnt 
practical, the telephone company will notify the customer as soon as possible. Also, you will be 
advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations or procedures 
that could affect the operation of the equipment. If this happens the telephone company will 
provide advance notice in order for you to make necessary modifications to maintain uninterrupted 
service.
If trouble is experienced with this equipment, for repair or warranty information, please contact 
Brother Customer Service. (See Brother numbers on page i.) If the equipment is causing harm to 
the telephone network, the telephone company may request that you disconnect the equipment 
until the problem is resolved.
Connection to party line service is subject to state tariffs. Contact the state public utility 
commission, public service commission or corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line, ensure the 
installation of this equipment does not disable your alarm equipment. If you have questions about 
what will disable alarm equipment, call your telephone company or a qualified installer.
If you are not able to solve a problem with your machine, call Brother Customer Service. (See 
Brother numbers on page i.)
 
						

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WARNING 
For protection against the risk of electrical shock, always disconnect all cables from the wall 
outlet before servicing, modifying or installing the equipment.
  
This equipment may not be used on coin service lines provided by the telephone company or 
connected to party lines.
 
Brother cannot accept any financial or other responsibilities that may be the result of your 
use of this information, including direct, special or consequential damages. There are no 
warranties extended or granted by this document.
This machine has been certified to comply with FCC standards, which are applied to the 
USA only.
Federal Communications Commission (FCC) 
Declaration of Conformity (USA only)A
declares, that the products
Product Name: MFC-255CW and MFC-295CN
comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 
(1) This device may not cause harmful interference, and (2) this device must accept any 
interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection 
against harmful interference in a residential installation. This equipment generates, uses, and can 
radiate radio frequency energy and, if not installed and used in accordance with the instructions, 
may cause harmful interference to radio communications. However, there is no guarantee that 
interference will not occur in a particular installation. If this equipment does cause harmful 
interference to radio or television reception, which can be determined by turning the equipment 
off and on, the user is encouraged to try to correct the interference by one or more of the following 
measures:
„Reorient or relocate the receiving antenna.
„Increase the separation between the equipment and receiver. 
„Connect the equipment into an outlet on a circuit different from that to which the receiver is 
connected. 
„Call the dealer or an experienced radio/TV technician for help.  Responsible Party: Brother International Corporation
100 Somerset Corporate Boulevard
Bridgewater, NJ 08807-0911 USA
TEL: (908) 704-1700
 
						

							Safety and Legal
93
A
IMPORTANT
Changes or modifications not expressly approved by Brother Industries, Ltd. could void the 
users authority to operate the equipment.
 
Industry Canada Compliance Statement (Canada only)A
This Class B digital apparatus complies with Canadian ICES-003. 
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Operation is subject to the following two conditions: 
(1) this device may not cause interference, and (2) this device must accept any interference, 
including interference that may cause undesired operation of this device.
LAN connection (MFC-295CN only)A
CAUTION 
DO NOT connect this product to a LAN connection that is subject to over-voltages.
 
International ENERGY STAR® Qualification StatementA
The purpose of the International ENERGY STAR® Program is to promote the development and 
popularization of energy-efficient office equipment.
As an ENERGY STAR
® Partner, Brother Industries, Ltd. has determined that this product meets 
the ENERGY STAR
® specifications for energy efficiency.
 
 
						

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Legal limitations for copyingA
Color reproductions of certain documents are illegal and may result in either criminal or civil 
liability. This memorandum is intended to be a guide rather than a complete listing of every 
possible prohibition. In case of doubt, we suggest that you check with counsel as to any particular 
questionable documents.
The following documents issued by the United States/Canadian Government or any of its 
Agencies may not be copied:
„Money
„Bonds or other certificates of indebtedness
„Certificates of Deposit
„Internal Revenue Stamps (canceled or uncanceled)
„Selective Service or draft papers
„Passports
„United States/Canadian Postage Stamps (canceled or uncanceled)
„Food Stamps
„Immigration Papers
„Checks or drafts drawn by Governmental agencies
„Identifying badges or insignias
Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair use’. 
Multiple copies would indicate improper use.
Works of art should be considered the equivalent of copyrighted works.
Licenses and Certificates of Title to motor vehicles may not be copied under certain 
state/provincial laws.
 
						

							Safety and Legal
95
A
TrademarksA
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United 
States and/or other countries.
Microsoft, Windows, Windows Server and Internet Explorer are registered trademarks of Microsoft 
Corporation in the United States and/or other countries.
Apple, Macintosh and Safari are trademarks of Apple Inc., registered in the United States and 
other countries.
Adobe, Flash, Illustrator, PageMaker and Photoshop are either registered trademarks or 
trademarks of Adobe Systems Incorporated in the United States and/or other countries.
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of 
Nuance Communications, Inc. or its affiliates in the United States and/or other countries.
Microdrive is a trademark of International Business Machines Corporation.
Memory Stick is a trademark of Sony Corporation.
xD-Picture Card is a trademark of FUJIFILM Corporation, Toshiba Corporation and Olympus 
Optical Co. Ltd.
PictBridge is a trademark.
Memory Stick PRO, Memory Stick PRO Duo, Memory Stick Duo, MagicGate Memory Stick, 
Memory Stick Micro and M2 are trademarks of Sony Corporation.
BROADCOM, SecureEasySetup and the SecureEasySetup logo are trademarks or registered 
trademarks of Broadcom Corporation in the United States and/or other countries.
AOSS is a trademark of Buffalo Inc.
Wi-Fi, WPA, WPA2, Wi-Fi Protected Access and Wi-Fi Protected Setup are either trademarks or 
registered trademarks of Wi-Fi Alliance in the United States and/or other countries.
Intel and Pentium are trademarks of Intel Corporation in the U.S. and other countries.
AMD is a trademark of Advanced Micro Devices, Inc.
FaceFilter Studio is a trademark of Reallusion, Inc.
All other trademarks are the property of their respective owners.
 
						

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B
TroubleshootingB
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be 
made from within that country.
 
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips. 
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at 
http://solutions.brother.com
.
If you are having difficulty with your machineB
Troubleshooting and Routine 
Maintenance
B
Printing
DifficultySuggestions
No printout. Check the interface cable or wireless connection on both the machine and your 
computer. (See the Quick Setup Guide.)
Check that the machine is plugged in and that the On/Off key is on.
Check to see if the LCD is showing an error message. (See Error and 
maintenance messages on page 106.)
One or more ink cartridges have reached the end of their life. (See Replacing the 
ink cartridges on page 116.)
If the LCD shows Cannot Print and Replace XX Ink (where XX is an 
abbreviation of the color), see Replacing the ink cartridges on page 116.
Check that the correct printer driver has been installed and chosen.
Make sure the machine is online. Click Start and then Printers and Faxes. 
Right-click and choose Brother MFC-XXXX (where XXXX is your model name), 
and make sure that Use Printer Offline is unchecked.
When you choose the Print Odd Pages and Print Even Pages settings, you may 
see a print error message on your computer, as the machine pauses during the 
printing process. The error message will disappear after the machine re-starts 
printing.