Brother Intellifax 1270e Fax Machine Owners Manual

							PRINTING REPORTS   11 - 1
11Printing Reports
Fax Settings and Activity
Two reports require initial setup in the Menu table: Transmission Verification 
Report and Fax Activity Report Interval. For initial setup:
Press Menu/Set, 7, 1.
—OR—
Press Menu/Set, 7, 2.
Customizing the Transmission Verification Report
You can use the Transmission Report as proof that you sent a fax. This report 
lists the name or fax number of the receiving party, time and date of 
transmission and whether the transmission was successful (OK).
1Press Menu/Set, 7, 1.
2Press   to select ON (or OFF),
and then press Menu/Set.
3Press Stop/Exit.
Setting the Fax Activity Report Interval
You can set the machine to print activity reports at specific intervals (6, 12, 24 
hours, 2, 4, or 7 days). If you set the interval to OFF, you can print the report by 
following the steps on the next page.
1Press Menu/Set, 7, 2.
2Press   to choose an interval, 
and then press Menu/Set.
(If you choose 7 days, the LCD prompts you to choose a day at which to begin 
the 7-day countdown.)
3Enter the time to begin printing, in 24-hour format, and then press Menu/Set. 
(For example: enter 19:45 for 7:45 PM.)
4Press Stop/Exit.
NoteWhen this feature is OFF, the report prints only if a transmission error 
prevented delivery (NG).
1.TRANSMISSION
2.ACT.INTERVAL
1.TRANSMISSION
or




or 
						

							11 - 2   PRINTING REPORTS
Using the Quick-Scan/Reports Key
Press Quick-Scan/Reports, press   to select the report you want, and then 
press Menu/Set.
Seven reports are available:
Prints the Menu Table and programming 
instructions so you can see at-a-glance how to 
quickly program every menu selection.
Lists names and numbers stored in One Touch 
and Speed Dial memory, in numerical order. 
Lists information about the last 30 incoming 
and outgoing faxes. TX means Transmit; RX 
means Receive.
Prints a Transmission Verification Report for 
your last transmission. This information will 
remain until you pick up the handset or press 
Hook.
Prints the AUTO DIAL list (above) alphabetically. 
Lists settings for INITIAL SETUP, SETUP 
RECEIVE, SETUP SEND, SETUP 
REPORTS and TEL SERVICE. 
Lists summary information of stored faxes and 
the percentage of used memory.
NoteWhen you want to print a report, remove all paper from the ADF.
NoteDon’t forget to set up the Fax Activity Report and Transmission Verification 
Report as explained on page 11-1.
or
1.HELP LIST
2.AUTO DIAL
3.FAX ACTIVITY
4.TRANSMISSION
5.TEL. INDEX
6.USER SETTINGS
7.MEMORY STATUS 
						

							IMPORTANT INFORMATION   12 - 1
12Important Information
Standard Telephone and FCC Notices
These notices are in effect on models sold and used in 
the United States only.
This equipment is hearing aid compatible.
When programming emergency numbers and/or making test calls to emergency numbers:
Remain on the line and briefly explain to the dispatcher the reason for the call before 
hanging up.
Perform such activities in the off-peak hours, such as early morning or late evening.
This equipment complies with Part 68 of FCC Rules. On the rear panel of this 
equipment is a label that contains, among other information, the FCC Registration 
Number and Ringer Equivalence Number (REN) for this equipment. You must, upon 
request, provide this information to your telephone company.
You may safely connect this equipment to the telephone line by means of a standard 
modular jack, USOC RJ11C.
An FCC compliant telephone cord with a modular plug is provided with this 
equipment. This equipment is designed to be connected to the telephone line or 
premise’s wiring using a compatible modular jack that is Part 68 compliant. See the 
Installation section of this manual for details.
The REN is useful to determine the quantity of devices you may connect to your 
telephone line and still have those devices ring when your telephone number is called. 
In most, but not all areas, the sum of the RENs of all devices connected to one line 
should not exceed five (5). To be certain of the number of devices you may connect to 
your line, as determined by the REN, you should contact your local telephone company 
to determine the maximum REN for your calling area. If your fax damages the 
telephone line, the telephone company may discontinue your service temporarily. If 
possible, they will notify you in advance. But if advance notice is not practical, you will 
be notified as soon as possible. You will be informed of your right to file a complaint 
with the FCC.
Your telephone company may make changes to its facilities, equipment, operations or 
procedures that could affect the proper functioning of your equipment. If they do, you 
will be notified in advance to give you an opportunity to maintain uninterrupted 
telephone service. 
If you experience trouble with this fax machine, please contact a Brother authorized 
service center for information on obtaining service or repair. The telephone company 
may ask that you disconnect this equipment from the line until the problem has been 
corrected or until you are sure that the equipment is not malfunctioning. If you are not 
able to solve a problem with your fax machine, contact Brother Customer Service. 
(See Brother Numbers, page i.) 
						

							12 - 2   IMPORTANT INFORMATION
International ENERGY STAR® Compliance Statement
The purpose of the International ENERGY STAR® Program is to promote the 
development and popularization of energy-efficient office equipments.
As an E
NERGY STAR® Partner, Brother Industries, Ltd. has determined that this product 
meets the E
NERGY STAR® guidelines for energy efficiency.
Industry Canada Compliance Statement (For Canada Only)
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Federal Communications Commission Compliance Notice
(For USA Only)
This equipment has been tested and found to comply with the limits for a Class B 
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to 
provide reasonable protection against harmful interference in a residential installation. 
This equipment generates, uses, and can radiate radio frequency energy and, if not 
installed and used in accordance with the instructions, may cause harmful interference 
to radio to radio communications.
However, there is no guarantee that interference will not occur in a particular 
installation. If this equipment does cause harmful interference to radio or television 
reception, which can be determined by turning the equipment off and on, the user is 
encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the fax equipment and the receiver.
Connect the fax equipment on a separate circuit.
Consult with the dealer or an experienced radio/TV technician for help.
Important
Changes or modifications not expressly approved by Brother Industries, Ltd. could 
void the user’s authority to operate the equipment. 
						

							IMPORTANT INFORMATION   12 - 3
WARNING
For protection against the risk of electrical shock, always disconnect all cables from 
the wall outlet before servicing, modifying or installing the equipment.
This equipment may not be used on coin service lines provided by the telephone 
company or connected to party lines.
Brother cannot accept any financial or other responsibilities that may be the result of 
your use of this information, including direct, special or consequential damages. 
There are no warranties extended or granted by this document.
The serial number may be found on the label affixed to the bottom of the unit. For 
your convenience, note the number below and retain this Owner’s Manual to serve as 
a permanent record of your purchase in the event of a theft or fire, or for future 
reference. (See Brother Numbers, page i.)
Important Safety Instructions
1Read all of these instructions.
2Save them for later reference.
3Follow all warnings and instructions marked on the product.
4Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. 
Use a damp cloth for cleaning.
5Do not use this product near water.
6Do not place this product on an unstable cart, stand, or table. The product may fall, causing 
serious damage to the product.
7Slots and openings in the cabinet and the back or bottom are provided for ventilation; to ensure 
reliable operation of the product and to protect it from overheating, these openings must not be 
blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, 
rug, or other similar surface. This product should never be placed near or over a radiator or heater. 
This product should never be placed in a built-in installation unless proper ventilation is provided.
8This product should be operated from the type of power source indicated on the label. If you are 
not sure of the type of power available, consult with your dealer or local power company.
9This product is equipped with a 3-wire grounding type plug, a plug having a third (grounding) 
pin. This plug will fit into only a grounding-type power outlet.This is a safety feature. If you are 
unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. 
Do not defeat the purpose of the grounding-type plug.
10Do not allow anything to rest on the power cord. Do not place this product where people can walk 
on the cord.
11If an extension cord is used with this product, make sure that the total ampere ratings on the 
products plugged into the extension cord do not exceed the extension cord ampere rating. Also, 
make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes 
(USA Only).
12Do not place anything in front of the fax machine that will block the original. Do not place 
anything in the path of received faxes.
13Do not touch a document during printing.
14Never push objects of any kind into this product through cabinet slots, since they may touch 
dangerous voltage points or short out parts resulting in a risk of fire or electric shock. Never spill 
liquid of any kind on the product. 
						

							12 - 4   IMPORTANT INFORMATION
15Do not attempt to service this product yourself, as opening or removing covers may expose you 
to dangerous voltage points and/or other risks, and may void your warranty. Refer all servicing 
to a Brother Authorized Service Center. A list of Brother Authorized Service Centers has been 
included for your convenience, or you may contact Brother Customer Service for your nearest 
Brother Authorized Service Center. (See Brother Numbers, page i.)
16Unplug this product from the wall outlet and refer servicing to a Brother Authorized 
Service Center under the following conditions: 
AWhen the power cord is damaged or frayed.
BIf liquid has been spilled into the product.
CIf the product has been exposed to rain or water.
DIf the product does not operate normally when the operating instructions are followed. 
Adjust only those controls that are covered by the operating instructions. Improper 
adjustment of other controls may result in damage and will often require extensive work 
by a qualified technician to restore the product to normal operation.
EIf the product has been dropped or the cabinet has been damaged.
FIf the product exhibits a distinct change in performance, indicating a need for service.
17To protect your product against power surges, we recommend the use of a power protection 
device (Surge Protector).
18This product must be installed near a power outlet that is easily accessible. In case of 
emergencies, you must disconnect the power cord from the power outlet in order to shut off 
power completely.  
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 1
13
 Troubleshooting and 
Routine Maintenance
Troubleshooting
If you can’t resolve a difficulty with your fax machine using the manual, see page i for 
Brother Numbers to call for assistance.
The fax machine has a mechanical problem. 
Contact Brother Customer Service at
In USA:1-800-284-4329 (voice)
1-800-284-3238 (TTY service for the hearing - impaired)
In Canada:1-877-BROTHER (voice)
(514) 685-6464 (voice) (In Montreal)
MACHINE ERROR XX
CALL BROTHER CS 
						

							13 - 2   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Error Messages
You may occasionally encounter a difficulty with your machine or telephone line. If this happens, 
your machine often identifies the problem and displays an error message. The list below explains 
the most common error messages. You can correct most problems by yourself. If you need 
additional assistance, call the Brother fax-back system.
ERROR MESSAGECAUSE/ACTION
The machine is out of ribbon or the print cartridge is 
not properly installed. Install the print cartridge again. 
(See Replacing the Print Cartridge, page 13-5.)
The documents were not inserted or fed properly, or 
were too long. (See Clearing Jams, page 13-4.)
The fax machine is out of paper or paper is not 
properly loaded in the paper tray. Refill the paper or 
remove the paper and load it again. If this error 
appears while receiving a fax, load paper to restart 
printing. If you were coping or printing reports, load 
paper and try again.
A poor quality phone line resulted in a 
communications error. Try the call again.
You have requested a polling call from another party, 
but the other fax machine is not in Poll Waiting mode. 
Verify the other parties polling setup.
The print head has overheated. Wait 30 minutes for it 
to cool.
The cover is not completely closed. Close the cover.
The other party has disconnected during a call or fax.
The number you called does not answer or is busy. 
You may also have reached a number not connected to 
a fax. Check the number and call again.
You’ve tried accessing a One Touch or Speed Dial 
location with no number assigned to it. (See pages 7-1 
to 7-2 for how to store One Touch and Speed Dial 
numbers.)
RESET OR REPLACE
CHECK CARTRIDGE
REMOVE ORIGINAL
CHECK ORIGINAL
PRESS STOP KEY
CHECK ORIGINAL
RELOAD PAPER
CHECK PAPER
COMM.ERROR
CONNECTION FAIL
WAIT FOR A WHILE
COOLING DOWN
PLS CLOSE COVER
COVER OPEN
DISCONNECTED
NO RESPONSE/BUSY
NOT REGISTERED 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 3 The memory capacity has been exceeded. Print the 
faxes stored in memory to delete them. Then try again. 
(See Printing a Fax in Memory, page 5-7.)
There is not enough memory available to perform your 
copy operation. Press Stop/Exit. Print the faxes 
stored in memory to delete them. Then try again. 
(See Printing a Fax in Memory, page 5-7.)
—OR—
Press Stop/Exit to cancel the job. Then try again. 
(See Canceling a Scheduled Job, page 6-9.)
There is not enough memory available to send your 
fax. Press Stop/Exit. Print the faxes stored in 
memory to delete them. Then try again. 
(See Printing a Fax in Memory, page 5-7.)
—OR—
Press Stop/Exit to cancel the job. Then try again. 
(See Canceling a Scheduled Job, page 6-9.)
The paper is jammed in the machine. 
(See Clearing Jams, page 13-4.)
Try cleaning the white roller and the glass strip under 
the roller.
(We recommend that you unplug the AC power cord 
first.) If you still get a scanner error, call Brother 
Customer Service.
ERROR MESSAGECAUSE/ACTION
ERASE MESSAGE
OUT OF MEMORY
PRINT:PRESS COPY
OUT OF MEMORY
QUIT:PRESS STOP
OUT OF MEMORY
SEND:PRESS START
OUT OF MEMORY
QUIT:PRESS STOP
OUT OF MEMORY
PLS OPEN COVER
PAPER JAM
REMOVE PAPER
PAPER JAM
SCANNER ERROR 
						

							13 - 4   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Clearing Jams
The originals were not inserted or fed properly, or were too long.
1Open the front cover.
2Lift the two release levers to release the white roller.
3Pull the document toward the front of the machine.
4Lock the levers back in place.
5Close the cover and press Stop/Exit.
Front CoverRelease Levers