Brother Intellifax 1270e Fax Machine Owners Manual

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 5
Replacing the Print Cartridge
WARNING
Be careful not to cut yourself on the sharp edges of the metal part shown in the 
illustration.
1Push the OPEN button to open the top cover.
2Remove the stopper from the printing cartridge.
3Turn the black spool on the right clockwise to tighten the ribbon.
StopperBlack Spool
Blue shaft
White shaftRecessed arrow 
						

							13 - 6   TROUBLESHOOTING AND ROUTINE MAINTENANCE
4Install the printing cartridge by inserting the recessed   first and placing the 
cartridge into its four holders.
5Press down on both sides of the cover to close it securely.
If You Are Having Difficulty with Your Fax Machine
If you think there is a problem with your fax machine, make a copy first. If the copy 
looks good, the problem is probably not your fax machine. Check the difficulties 
below and follow the troubleshooting tips.
Printing or Receiving Faxes
Condensed Print and Horizontal Streaks; 
Top and Bottom of Sentences Cut Off
If your copy looks good, you probably had a bad connection, with static or 
interference on the phone line. If the copy looks bad, call Brother Customer 
Service at 1-800-284-4329 (in USA), 1-877-BROTHER (in Canada) or
(514) 685-6464 (in Montreal).
Vertical Black Lines When Receiving
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the 
problem is with the sending machine. Try receiving from another fax machine. 
If the problem continues, call Brother Customer Service at 1-800-284-4329 
(in USA), 1-877-BROTHER (in Canada) or (514) 685-6464 (in Montreal).
Holder Recessed      
OPEN button
Black Spool 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 7
Phone Line or Connections
Fax Machine Does Not Answer When Called
Make sure the fax machine is in the correct receiving mode for your setup 
(either FAX ONLY or FAX/TEL). Check for a dial tone. If possible, call your 
fax machine to hear it answer. If there is still no answer, check the telephone 
line cord connection. 
(See 
Connecting the Machine, page 2-5 and Connect the telephone line.)  
Connect a standard telephone handset to the fax machine’s telephone jack. If 
there is no ringing when you call your fax machine, call your telephone 
company to check the line.
Telephone Answering Device (TAD) Does Not Answer When Called
Connect the telephone line cord from your TAD to the back of the fax machine, 
in the jack labeled EXT. Make sure the TAD is set to answer calls. 
(See 
Connecting an External Telephone Answering Device (TAD), page 2-9.)
No Dial Tone on the Handset
Press Hook—OR—Lift the handset. If you don’t hear a dial tone, check 
telephone line cord connections at the fax machine and wall jack. Check that the 
handset is connected to the fax machine’s handset jack. Test the wall jack with 
another single line telephone. If there is no dial tone at the wall outlet, call your 
telephone company.
The Caller ID Does Not Display after the Call Waiting Signal
The Caller ID signal is sent ten seconds after the Call Waiting Signal and 
speaking may interfere with it. When you hear the Call Waiting signal, ask the 
other party to hold while you answer the call. Then stop speaking until you see 
the Caller ID on the LCD.
Sending Faxes
Poor Transmitting Quality
Try changing your resolution to FINE or S. FINE.  (See 
Resolution, page 6-6.) 
Make a copy to verify the fax machine’s scanner operation.
Dialing Does Not Work
Check all line cord connections, and make sure the curled handset cord is not in 
the EXT jack.
Check power cord connection.
Send a manual fax by pressing Hook or by lifting the handset and dialing the 
number. Wait to hear fax receiving tones before pressing Fax Start.
Vertical Black Lines When Sending
Use your fax machine to make a copy. If the copy shows the same problem, the 
scanner area is dirty. Lift the top cover and check the original path. Clean the 
scanner’s white roller and the glass strip under the roller using isopropyl alcohol 
and a lint-free cloth
. (See Cleaning the Scanner, page 13-9.) 
						

							13 - 8   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Handling Incoming Calls
Double-Ring in FAX/TEL Mode
The fax machine knows the incoming call is not a fax so it is signaling you to 
answer the telephone call. Pick up the fax machine handset or answer from an 
extension phone, and then press your fax machine’s Telephone Answer Code 
(default setting is #51). (See 
For FAX/TEL Mode Only, page 5-6.)
Transferring a Call to the Fax Machine
If you have answered the fax machine handset, press Fax Start and hang up 
immediately. 
If you answered at an extension phone, press your three-digit Fax Receive Code 
(default setting is 51). When your fax machine answers, hang up.
Fax Machine “Hears” Voice as FAX Tone
If your fax machine is set to Easy Receive ON, it is more sensitive to sounds. 
Your fax machine may mistakenly interpret certain voices or music on the line 
as a calling fax machine and respond with fax receiving tones.  Deactivate the 
fax by pressing #51 if you are at an extension phone or press Stop/Exit if you 
are at the fax machine or an external phone.
Try avoiding this problem by turning Easy Receive to OFF. 
(See 
Easy Receive, page 5-4.)
Transmission Verification Report Prints “Result: NG”
There is probably temporary noise or static on the phone line. Try sending the 
fax again. If the problem continues, call the telephone company to check your 
phone line.
Custom Features on a Single Line
If you have Call Waiting, RingMaster, Voice Mail, an answering machine, 
alarm system or any other custom feature on a single phone line with your fax 
machine, it may create a problem sending or receiving fax data.
For Example : 
Your Brother machine handles the Caller ID and Call Waiting/Caller ID 
subscriber services. However, if you subscribe to only Call Waiting or 
some other custom service and its signal comes through the line while 
your machine is sending or receiving a fax, the signal can temporarily 
interrupt or disrupt the fax data. Brother’s ECM feature should help 
overcome this problem. This condition is related to the telephone system 
industry and is common to all devices that send and receive information 
on a single, shared line with custom features. If avoiding a slight 
interruption is crucial to your business, a separate line with no custom 
features is recommended.
Using Call Waiting/Caller ID:
If you are having a telephone conversation and a fax communication 
signal comes through on Call Waiting Caller ID, you can verify that the 
second call is a fax by switching to it. You have the option to receive the 
fax call, by asking the first caller to hang up to clear the line. 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 9
Routine Maintenance
Cleaning the Scanner
Before cleaning, unplug the power cord for safety. Clean the white roller and the glass 
strip under the roller with isopropyl alcohol on a lint-free cloth. You’ll need to lift the 
two release levers to release the white roller; be sure to lock them in place when you’re 
through.
During cleaning, we recommend you unplug the power cord for safety.
Release Levers
Glass StripWhite Roller 
						

							13 - 10   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Cleaning the Print Head
Before cleaning, unplug the power cord for safety. To clean the fax machine print 
head, wipe the metal and plastic part with a lint-free cloth that is dry or lightly 
moistened with isopropyl alcohol.
WARNING
Be careful not to cut yourself on the sharp edges of the metal part shown in the 
illustration.
Plastic and Metal Part 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 11
Packing and Shipping the Machine
Whenever you transport the fax machine, use the packing materials that came with 
your fax machine. If you do not pack the fax machine correctly, you could void your 
warranty.
1Unplug the fax machine from the AC power outlet.
2Remove the paper wire extension, document support, paper support, telephone line 
cord, print cartridge and handset, and pack them.
3Wrap the fax machine in the plastic bag and place it in the original carton with the 
original packing material.
NoteDo not unplug the fax machine after a print job until you hear the final click.
NoteIf you are returning the fax machine to Brother as part of the Brother Exchange 
Service, pack only the fax machine. Keep all separate parts to use with your 
“Exchange” machine. 
						

							S - 1   SPECIFICATIONS
     Specifications
*“Pages” refers to the ITU-T Test Chart #1 (in Out of Paper Reception in ECM mode). 
Specifications are subject to change without prior notice. TypeDesktop Facsimile Transceiver
CompatibilityITU-T Group 3
Coding SystemModified Huffman (MH)
Modem Speed14400/12000/9600/7200/4800/2400 (Automatic Fallback)
Original Input Width5.8 inches to 8.5 inches (148 mm to 216 mm)
Scanning/Printing Width8.2 inches (208 mm)
Automatic Document 
Feeder (ADF)Up to 20 pages
Paper TrayUp to 200 Sheets
Printer TypeLine Thermal with Ribbon
Gray Scale64 levels (Dithered)
DisplayLCD, 16 characters
Polling TypesStandard, Sequential
Contrast ControlAutomatic/Super Light/Super Dark (Manual Setting)
Resolution• Horizontal 203 dot/inch (8 dot/mm) 
• Vertical Standard—98 line/inch (3.85 line/mm)
Fine, Photo—196 line/inch (7.7 line/mm)
Superfine, Photo (copy)—392 line/inch (15.4 
line/mm)
Memory Capacity512 KB (up to 25 pages*)
Transmission Speed9 seconds
One Touch Dial12 (with Shift key)
Speed Dial100 stations
GroupsUp to 6
Automatic Redial3 times at 5 minute intervals
Speaker TypeMonitor
Auto Answer0, 1, 2, 3 or 4 rings
Communication SourcePublic switched telephone network
Operating Environment41 - 95° F
Power Source120V AC 50/60Hz (USA, Canadian Version Only)
Power ConsumptionStandby: Under 4 watts — Peak: under 170 watts
Dimensions14.9 (W) × 15.2 (D) × 8.5 (H) inches
378 (W) × 385 (D) × 215 (H) mm
Weight13.2 lb / 6.0 kg
Refill Ribon RollsYield: Up to 450 pages (Letter)
Starter Ribbon RollYield: Up to 100 pages (Letter) 
						

							GLOSSARY   G - 1
     Glossary
Activity Report  Lists information about the last 30 incoming and outgoing faxes. TX means 
Transmit.  RX means Receive.
ADF (automatic document feeder)  Refers to the number of pages that can be placed in the 
document feeder and fed one at a time automatically.
Auto Dial List  A listing of names and numbers stored in One Touch and Speed Dial memory, in 
numerical order.
automatic fax transmission  Sending a fax without picking up the handset or pressing Hook.
beeper  The sound the keys make when they are pressed, an error occurs or an original has been 
received or sent.
Broadcasting  The ability to send the same fax message to more than one location.
Call Back Message  Allows you to send a fax and then leave a message for the other party to call 
you back.
Call Reservation  Allows you send a fax and then at the end of transmission, you can talk with 
the other party.
Caller ID  A service purchased from the Telephone Company that lets you see the number (or 
name) of the party calling you.
Cancel Job  Cancels a programmed job, like Delayed Fax or Polling.
CNG tones  The special tones (beeps) sent by fax machines during automatic transmission to tell 
the receiving machine that a fax machine is calling.
communication error (or Comm. Error)  An error during fax sending or receiving, usually 
caused by line noise or static.
Contrast  Setting to compensate for dark or light originals, by lightening dark originals or 
darkening light originals.
Cover Page  Prints a page at the other party’s machine, that contains the sender and recipient’s 
name and fax number, number of pages and a comment. You can generate an electronic cover 
page at the other end with pre-programmed information from memory or you can print a 
sample cover page to fax with your original.
Delayed Fax  Sends your fax at a later time that day.
Distinctive Ring  A service purchased from the Telephone Company that provides another phone 
number on an existing phone line.  The Brother fax machine uses the new number to simulate 
a dedicated fax line.
ECM (Error Correction Mode)  Detects errors during fax transmission and resends the pages of 
the original that had an error.
F/T Ring Time  The length of time the fax machine rings (when the answer mode setting is 
FAX/TEL) to notify you to pick up a voice call that it answered.
Fax Forwarding  Sends a fax received in memory to another preprogrammed fax number.
fax tones  The signals sent by sending and receiving fax machines while communicating 
information. 
						

							G - 2   GLOSSARY
Fine mode  Resolution is 196 × 203 dpi.  It is used for small print and graphs.
gray scale  The shades of gray available for copying and faxing photographs.
Group number  A combination of One Touch and/or Speed Dial numbers that are stored in 
Group on a One Touch key for Broadcasting.
Interrupt  Temporarily puts a waiting job on hold while you perform another operation.
Interval  The preprogrammed time period between automatically printed Activity Reports. You 
can print Activity Reports on demand without interrupting this cycle.
LCD (liquid crystal display)  The display screen on the fax machine that shows interactive 
messages during On-Screen Programming and defaults to the date and time when the machine 
is idle.
manual fax  When you press Hook or lift the handset so you can hear the receiving fax machine 
answer before you press Start to begin transmission.
Memory Status List  Shows how much memory is being used, how much is left, and the type of 
messages in memory.
Memory Transmission  You can set your machine to scan originals before dialing, so you do not 
have to leave them at the fax machine.
memory usage  Instructs the fax machine how to allocate the memory.
Next Fax Reservation  Accepts the next original in the ADF for transmission while the fax 
machine is still receiving.
OGM (Out-Going Message)  The message callers hear when they call your external answering 
machine.
One-Touch  Keys on the fax machine control panel where you can store numbers for easy dialing. 
You must use a separate key for each number.
Out of Paper Reception  Receives faxes into the fax machine’s memory when the machine is out 
of paper.
Overseas Mode  Makes temporary changes to the fax tones to accommodate noise and static on 
overseas phone lines.
Paging  Feature enables your fax unit to call your pager when a fax or a voice message is received 
into its memory.
Pause  Allows you to place on or more 3.5 second delays in the dialing sequence stored on One 
Touch and Speed Dial numbers.
Photo mode  A resolution setting that uses varying shades of gray for the best representation of 
photographs.
Polling  The process of a fax machine calling another fax machine to retrieve waiting fax 
messages.
Print Reduction  reduces the size of incoming faxes.
Pulse  A form of dialing on a telephone line.
Remote Access  The ability to access your fax machine remotely from a touch tone phone or 
other fax machine.
Remote Access Code  The four-digit code that allows you to call and access your fax machine 
from a remote location.