Brother Intellifax 1270e Fax Machine Owners Manual

							 
   
 
ix
 
Setting Paper Size ................................................................ 5-5
Advanced Receiving Operations ................................................ 5-6
Operation from External or Extension Telephone............... 5-6
For FAX/TEL Mode Only .............................................. 5-6
Changing Remote Codes................................................. 5-6
To Change Remote Codes .............................................. 5-6
Printing a Fax in Memory.................................................... 5-7
Polling.................................................................................. 5-7
Setting Up Polling Receive ................................................. 5-7
Setting Up Sequential Polling Receive................................ 5-8 
6
 
Setup Send ....................................................................................... 6-1 
Before You Begin....................................................................... 6-1
Automatic Document Feeder (ADF) ................................... 6-1
Manual Transmission .......................................................... 6-2
Automatic Transmission...................................................... 6-2
Manual and Automatic Fax Redial ...................................... 6-2
Quick-Scan Fax Transmission............................................. 6-3
Basic Sending Operations .......................................................... 6-3
Composing Electronic Cover Page...................................... 6-3
Cover Page for Next Fax Only........................................ 6-4
Always Send a Cover Page ............................................. 6-4
Using a Printed Cover Page ............................................ 6-5
Composing Your Own Comments .................................. 6-5
Contrast................................................................................ 6-6
Resolution ............................................................................ 6-6
Advanced Sending Operations ................................................... 6-6
Overseas Mode .................................................................... 6-6
Call Reservation  / Call Back Message ............................... 6-7
Print Sample Call Back Message ........................................ 6-7
Delayed FAX ....................................................................... 6-8
Setting Up for Polled Transmit............................................ 6-8
Canceling a Scheduled Job .................................................. 6-9
Interrupting Delayed Fax and Polled Transmit Jobs ........... 6-9 
7
 
Auto Dial Numbers and Dialing Options ...................................... 7-1 
Storing Numbers for Easy Dialing ............................................. 7-1
Storing One Touch Dial Numbers ....................................... 7-1
Storing Speed Dial Numbers ............................................... 7-2
Changing One Touch and Speed Dial Numbers.................. 7-3 
						

							 
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Setting Up Groups for Broadcasting ................................... 7-3
Dialing Options .......................................................................... 7-4
Manual Dialing .................................................................... 7-4
One Touch Dialing .............................................................. 7-4
Speed Dialing ...................................................................... 7-5
Dialing Access Codes and Credit Card Numbers................ 7-5
Search .................................................................................. 7-6
Redial ................................................................................... 7-6
Broadcasting ........................................................................ 7-6
Next-Fax Reservation .......................................................... 7-7
Multiple Resolution Transmission ...................................... 7-7
Pause .................................................................................... 7-8
Hold ..................................................................................... 7-8
Tone/Pulse ........................................................................... 7-8 
8
 
Telephone Services .......................................................................... 8-1 
Custom Features ......................................................................... 8-1
Distinctive Ring ................................................................... 8-1
What Does Your Telephone Company’s 
“Distinctive Ring” Do? ................................................. 8-1
What Does Brother’s “Distinctive Ring” Do? ................ 8-1
Do You Have Voice Mail?.............................................. 8-2
Before You Choose the Ring Pattern to Register ........... 8-2
Very Important ................................................................ 8-3
Registering the Distinctive Ring Pattern......................... 8-3
Caller ID .............................................................................. 8-3
Caller ID Log .................................................................. 8-3
Printing the Caller ID Log .............................................. 8-4
Viewing the Caller ID Log.............................................. 8-4
Returning a Call from the Log ........................................ 8-4
Registering a Caller ID Number ..................................... 8-5
Call Waiting Caller ID......................................................... 8-6 
9
 
Remote Fax Options........................................................................ 9-1 
Fax Forwarding/Paging .............................................................. 9-1
Programming a Fax Forwarding Number............................ 9-1
Programming Paging Number ............................................. 9-1
Setting Fax Storage .................................................................... 9-2
Backup Print ........................................................................ 9-2
Changing the Remote Retrieval Access Code............................ 9-3 
						

							 
   
 
xi
 
Remote Retrieval ........................................................................ 9-3
Using Remote Retrieval Access Code................................. 9-3
Remote Commands ............................................................. 9-4
Retrieving Fax Messages..................................................... 9-5
Changing Fax Forwarding Number ..................................... 9-5 
10
 
Making Copies ............................................................................... 10-1 
Copy Operations....................................................................... 10-1
Using the Fax Machine as a Copier ......................................... 10-1
Making a Single Copy ....................................................... 10-1
Multiple Copies ................................................................. 10-2
Reducing and Enlarging Copies ........................................ 10-2 
11
 
Printing Reports ............................................................................ 11-1 
Fax Settings and Activity ......................................................... 11-1
Customizing the Transmission Verification Report .......... 11-1
Setting the Fax Activity Report Interval ........................... 11-1
Using the Quick-Scan/Reports Key................................... 11-2 
12
 
Important Information ................................................................. 12-1 
Standard Telephone and FCC Notices ..................................... 12-1 
International ENERGY STAR
 
®
 
 Compliance Statement
 
.... 12-2
Industry Canada Compliance Statement 
(For Canada Only) ...................................................... 12-2
Federal Communications Commission Compliance 
Notice (For USA Only) .............................................. 12-2
Important ....................................................................... 12-2
Important Safety Instructions........................................ 12-3 
13
 
Troubleshooting and Routine Maintenance ............................... 13-1 
Troubleshooting ....................................................................... 13-1
Error Messages .................................................................. 13-2
Clearing Jams .................................................................... 13-4
Replacing the Print Cartridge ............................................ 13-5
If You Are Having Difficulty with Your Fax Machine..... 13-6
Printing or Receiving Faxes .......................................... 13-6
Phone Line or Connections ........................................... 13-7
Sending Faxes ............................................................... 13-7
Handling Incoming Calls .............................................. 13-8
Routine Maintenance................................................................ 13-9 
						

							 
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Cleaning the Scanner ......................................................... 13-9
Cleaning the Print Head................................................... 13-10
Packing and Shipping the Machine ........................................ 13-11 
14
 
Specifications ................................................................................... S-1 
15Glossary........................................................................................... G-1
16Index .................................................................................................. I-1
17Remote Retrieval Access Card...................................................... R-1 
						

							INTRODUCTION   1 - 1
1Introduction
Using This Manual
Thank you for purchasing a Brother fax machine. This fax machine has been designed 
to be simple to use, with LCD screen prompts to guide you through functions. 
However, you can use your fax machine to its fullest potential by taking a few minutes 
to read this manual.
Finding Information 
All chapter headings and subheadings are listed in the Table of Contents. You will be 
able to find information about a specific feature by checking the Index at the back of 
this manual. Also, throughout this manual, you’ll see special symbols alerting you to 
important information, cross-references, and warnings. Illustrations of some screen 
displays also help you choose the correct key-presses.
Conventions Used in this Manual
Throughout this manual you’ll see special symbols alerting you to important 
information, warnings, and actions to perform. For clarification, and to help you 
choose the correct key presses, we’ve added illustrations of some LCD 
messages.
boldfaceBold typeface identifies a specific key on the fax machine control panel.
italicsItalics typeface emphasizes an important point, or refer you to 
related topic.
bubble dotBubble Dot typeface identifies the messages on the LCD of the fax 
machine.
Additionally, your fax machine can print a list of basic operational steps and 
explanations. (See Using the Quick-Scan/Reports Key, page 11-2.)
Warnings detail precautions you must take to avoid possible 
personal injury.
Cautions specify procedures you must follow or avoid to prevent 
possible damage to the fax machine.
NoteNotes tell you the proper response for a situation that may 
occur.
FYI tips provide details about how the current operation 
interacts with other features.
Improper Setup alerts you to devices and procedures that are 
not compatible with the fax machine. 
						

							1 - 2   INTRODUCTION
FAX-1270e Control Panel Overview
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4657
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Liquid Crystal Display (LCD)
Displays messages to help you set up 
and operate your fax machine.
Shift
This key is used to access the 7 
through 12 One Touch numbers.
One Touch Dial Keys
These six keys give you instant access 
to twelve previously stored phone 
numbers.
Copy Keys
Enlarge/Reduce
Use this key to enlarge or reduce 
copies depending on the ratio you 
select: 150%, 125%, 120%, 100%, 
93%, 87%, 75% or 50%.
To reduce the image size 
automatically, select AUTO.
Sort
Use this key when you want multiple 
copies of a multiple page original in 
order.
Copy
Makes a copy.
Telephone Keys
Redial/Pause
Re-dial the last number called. Also 
inserts a pause in autodial numbers.
Hook
Lets you dial telephone and fax 
numbers without lifting the handset.
Search/Speed Dial
Lets you dial stored phone numbers by 
pressing a two-digit number. Also, lets 
you look up numbers stored in the 
dialing memory.
Hold/Caller ID
Lets you place calls on hold. Also, lets 
you view or print the Caller ID list.
Dial Pad
Dials phone and fax numbers, and can 
be used as a keyboard for entering 
information into the fax machine.
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							INTRODUCTION   1 - 3
FAX Keys
Receive Mode
Use to select how the fax machine will 
handle incoming calls.
Resolution
Sets the resolution when you send a fax 
or make a copy.
Quick-Scan/Reports
Lets you take advantage of memory 
transmission. Also, accesses the 
Reports menu so you can select a 
report to print: Help List, Auto Dial, 
Fax Activity, Transmission, 
Telephone Index List, User Settings 
and Memory Status List.
Fax Start
Starts an operation, such as sending a 
fax.
Navigation Keys:
Menu/Set
Lets you access the Menu and 
Programming mode and stores your 
settings in the fax machine. 
Press to scroll forward or backward to 
set a menu selection.
Also, you can use these keys to do an 
alphabetical search for the names of 
stored numbers.
Volume
Press to scroll through the menus and 
options.
When using the speaker, ring or 
handset, you can press these keys to 
adjust the volume.
Stop/Exit
Stops a fax, cancels an operation or 
exits from Menu mode.
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							1 - 4   INTRODUCTION
About Fax Machines
If you’re a first-time fax machine user, fax operation might seem a little mysterious. 
You’ll soon get used to the unusual fax tones on your phone line, and be able to send 
and receive faxes easily. 
Custom Features 
Do You Have Voice Mail on the Phone Line?
If you have Voice Mail on the phone line on which you will install your new fax 
machine, there is a strong possibility that Voice Mail and the fax machine will conflict 
with each other while receiving incoming calls.
Why Should There Be Trouble?
Since both fax machines and Voice Mail pick up the line at the number of rings you 
have set, each of them has the ability to keep the other from receiving calls.   For 
example, if your Voice Mail is set to answer after two rings and your fax machine is 
set to answer after four, your Voice Mail will keep your fax machine from receiving 
faxes.  If you set Voice Mail and the Brother machine to answer at the same number 
of rings, there is no way of knowing which one will answer first.  It is important to 
remember that neither Voice Mail nor the fax machine can pass the call back to the 
other after the call has been answered.
How Can You Avoid Possible Problems? 
A very good way to avoid problems like the one mentioned previously is to get a 
second phone number on your present phone line. Many people with Voice Mail opt 
for this choice, which is called “Distinctive Ring,” and they are very satisfied with it. 
For details about this type of custom service,  please see Distinctive Ring, page 8-1.
Another way to avoid possible problems is to replace your Voice Mail with an 
answering machine. Your Brother fax machine is designed to work in tandem with an 
answering machine or TAD (telephone answering device). 
(See Connecting an External Telephone Answering Device (TAD), page 2-9.)
Fax Tones and Handshake
When someone is sending a fax, the fax machine sends fax calling tones (CNG 
tones)—soft, intermittent beeps at 4-second intervals. You’ll hear them when you dial, 
and then press Fax Start, and they continue for about 60 seconds after dialing. During 
that time, the sending machine must begin the “handshake” with the receiving 
machine. Each time you use automatic procedures to send a fax, you are sending CNG 
tones over the phone line. You’ll soon learn to listen for these soft beeps each time you 
answer a phone on your fax line, so you know if you are receiving a fax message. 
						

							INTRODUCTION   1 - 5
The receiving fax responds with fax receiving tones—loud, chirping sounds. A 
receiving fax chirps for about 40 seconds over the phone line, and the LCD shows 
RECEIVE. If your fax machine is set to the FAX ONLY Mode, it will answer every 
call automatically with fax receiving tones. Even if the other party hangs up, your fax 
machine continues to send the “chirps” for about 40 seconds, and the LCD continues 
to display RECEIVE. To cancel the receiving mode, press Stop/Exit.
When your fax machine answers in FAX/TEL Mode, the fax machine listens for CNG 
tones and then responds with receiving tones.
The fax “handshake” is the time in which the sending machine’s CNG tones and the 
receiving machines “chirps” overlap. This must be for at least 2 to 4 seconds, so the 
machines can understand how each is sending and receiving the fax. The handshake 
cannot begin until the call is answered, and the CNG tones only last for about 60 
seconds after the number is dialed. Therefore, it’s important for the receiving machine 
to answer the call in as few rings as possible.
Error Correction Mode (ECM)
The Error Correction Mode (ECM) is a way for the fax machine to check the integrity 
of a fax transmission while it is in progress. ECM transmissions are possible only 
between machines that both have the ECM feature. If they do, you may send and 
receive fax messages that are continuously checked for their integrity.
Sufficient memory must be available in your fax machine for this feature to work.
Test Sheet Procedure and Product Registration 
(For USA Only)
After programming your Station ID, please fill out the TEST SHEET included with 
your fax machine, and then fax it to Brother’s Automated Fax Response System as 
your first transmission. This will verify that your fax machine is properly installed. To 
get a response, you must have set up your Station ID. 
(See Setting Station ID, page 4-1 in the Owner’s Manual.)
When your TEST SHEET is received, a Confirmation Sheet and Product Registration 
form will be sent back to your machine. Please fill out the form and return it to 
complete your registration.
USA: 1-908-685-9283 (fax)
When you have an external telephone answering device (TAD) on your fax line, your 
TAD will determine the number of rings before the call is answered. Pay special 
attention to the directions in the Installation chapter for connecting a TAD to your fax 
machine. 
						

							2 - 1   LOCATION AND CONNECTIONS
2Location and Connections
Caution
Never install telephone wiring during a lightning storm.
We recommend that this product be used with a surge protection device to protect the 
product against lightning storms.
Never install a telephone jack in a wet location unless the jack is specifically designed 
for a wet location.
Never touch telephone wires or terminals that are not insulated unless the telephone 
line has been disconnected at the network interface.
Use caution when installing or modifying telephone lines.
Avoid using a telephone (other than a cordless type) during an electrical storm. There 
may be a remote risk of electric shock from lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
For PLUG CABLE EQUIPMENT, the socket-outlet should be installed near the 
equipment and should be easily accessible.
Choosing a Location
Place your fax machine on a flat, stable surface, such as a desk. Select a place that is 
free of vibration and shocks. Locate the fax machine near a telephone jack and a 
standard, grounded power outlet.
Avoid placing your machine in a high-traffic area. 
Do not place near heaters, air conditioners, water, chemicals or refrigerators. 
Do not expose the fax machine to direct sunlight, excessive heat, moisture or dust. 
Do not connect your machine to electrical outlets controlled by wall switches or 
automatic timers. Disruption of power can wipe out information in the unit’s 
memory. 
Do not connect your machine to electrical outlets on the same circuit as large 
appliances or other equipment that might disrupt the power supply. 
Avoid interference sources, such as speakers or the base units of cordless phones.