Brother Intellifax 1270e Fax Machine Owners Manual

							FAX-1270e
OWNERS MANUAL OWNERS MANUAL 
						

							If You Need to Call Customer Service
Please complete the following information for future 
reference:
Model:  FAX-1270e
Serial Number:*
Date of Purchase:
Place of Purchase:
* The serial number is on the rear of the unit. Retain 
this OWNER’S MANUAL with your sales receipt as a 
permanent record of your purchase, in the event of a 
theft, fire or warranty service.
©1996-2002 Brother Industries, Ltd. 
						

							 
   
 
i
 
Brother Numbers 
Brother fax-back system (USA Only) 
Brother Customer Service has installed an easy-to-use fax-back system, so you can get 
instant answers to common technical questions and product information for all Brother 
products. This system is available 24 hours a day, 7 days a week. You can use the 
system to send faxes to any fax machine, not just the one from which you are calling.
If you can’t resolve difficulty with your fax machine using this manual, call our 
fax-back system, and follow the voice prompts to receive faxed instructions about 
using the system, and an index of fax-back subjects.
The Brother fax-back system number has been preprogrammed on One Touch key   
1  
.
 
Frequently Asked Questions (FAQs) 
You can find more information about Brother products on the World Wide Web. From 
product specification sheets to Frequently Asked Questions (FAQs), it is all there. 
Visit us at: 
For Customer Service 
Dealers/Service Centers (For USA Only) 
For the name of a Brother authorized dealer or service center, call 1-800-284-4357. 
Service Centers (For Canada Only) 
For service center addresses in Canada, call 1-877-BROTHER. 
IMPORTANT NOTE: 
For technical and operational assistance  
,   
you must call the country 
where you purchased the fax machine. Calls must be made   
from within  
 
that country  
.  
In USA:  
1-800-521-2846  
In USA:  
1-800-284-4329 (voice)
1-908-575-8790 (fax)
1-800-284-3238 (TTY service for the hearing-impaired)  
In Canada:  
1-877-BROTHER (voice)
(514) 685-4898 (fax)
(514) 685-6464 (voice) (  
In Montreal  
)
http://www.brother.com
 
BROTHER NUMBERS 
						

							 
ii
 
   
 
Ordering Accessories and Supplies 
For the best quality results use only genuine Brother accessories, available at most 
Brother retailers. If you cannot find the accessory you need and you have a Visa, 
MasterCard, Discover or American Express credit card, you can order accessories 
directly from Brother: 
IMPORTANT NOTE: 
For technical and operational assistance 
,   
you must call the country 
where you purchased the fax machine. Calls must be made  
from within  
 
that country 
.  
In USA: 
1-888-879-3232 (voice)
1-800-947-1445 (fax)  
In Canada: 
1-877-BROTHER (voice) 
DESCRIPTION
ITEM  
Thermal Print Cartridge PC201
2-PK Refill Rolls PC202RF
4-PK Refill Rolls PC204RF
Telephone Line Cord LG3077001
Telephone Handset UF6857010
Handset Curled Cord UL8019014
Paper Wire Extension UL6856000
Document Support UF8048004
Paper Support UF8247004
Owner’s Manual LE5845001
Surge Protection Device with Telephone 
Line Protection (2 outlets)QPD 120
Surge Protection Device with Telephone 
Line Protection (8 outlets)FX 120
 
ORDERING ACCESSORIES AND SUPPLIES 
						

							 
   
 
iii
 
Notice – Disclaimer of Warranties
(For USA and Canada) 
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR
AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKES NO WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING
THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR
MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE
OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY,
CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND
PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF
IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME
PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT
APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR
ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE
FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE),
PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50. 
Compilation and Publication Notice 
Under the supervision of Brother Industries, Ltd., this manual has been compiled
and published, covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to
change without notice.
Brother reserves the right to make changes without notice in the specifications and
materials contained herein and shall not be responsible for any damages (including
consequential) caused by reliance on the materials presented, including but not
limited to typographical and other errors relating to the publication. 
Trademarks 
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
IBM, IBM PC, MWAVE and IBM Aptiva are registered trademarks of International
Business Machines Corporation.
Microsoft, MS-DOS, Windows and Windows NT are registered trademarks of
Microsoft in the U.S. and other countries. 
All other terms and brand and product names mentioned in this manual are
registered trademarks of their respective companies. 
NOTICE – DISCLAIMER OF WARRANTIES 
						

							 
iv
 
BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE
(For USA Only)
 
This warranty gives you certain rights and
you may also have other rights that may
vary from state to state. 
This warranty is given only to the first end-
use purchaser of the accompanying
product (referred to in this warranty as “this
Product”).
 
What is covered:
 
 Brother warrants to you
for the Warranty Period that there are no
defects in the materials, workmanship or
Year 2000 compliance of this Product.  The
“Warranty Period” is 1 year from the date
you purchased this product. The “Warranty
Period” for consumable items, such as
Print Heads, Toner, Drums, Ink Cartridges,
Print Cartridges, Refill Ribbons, Therma
PLUS Paper and Thermal Paper, etc. is 90
days from the date of purchase, or the
rated life of the Consumable item,
whichever is shorter.
 
What is NOT covered:
 
 Warranty WILL BE
VOID by Brother for repairs or replacements
made necessary due to the following:  (1) If the
Product was not purchased from an authorized
Brother reseller within the United States,  (2)
The Product has been serviced or modified by
anyone other than an Authorized Service
Representative of Brother,  (3) The serial
number has been modified, defaced or
removed from this Product,  (4) Non-Brother
 
®
 
-
brand or non-Brother approved parts, supplies,
power supplies or other accessories have
been used with this Product,  (5) Any damage
caused by accident, neglect, abuse or misuse
or, the recommended monthly volume has
been exceeded,  (6) Damages caused as a
result of modification, alteration or repairs
performed by anyone other than a Brother
Authorized Service Representative.  (7) NOT
COVERED UNDER WARRANTY ARE:
Consumable items, for example (including, but
not limited to): ribbons, ink or toner cartridges,
toner drum units, print heads, cleaning and/or
instances where no defects in material or
workmanship are found in the Product, etc.  (8)
Damage caused by improper connection and/
or disconnection of the Product; failure of the
operator to follow operational instructions,
improper set up of the Product.
 
What to do if you think your Product is
defective:
 
 
 
Call our Customer Service Hotline at 1-800-284-4329, or if you suspect a defect in
materials or workmanship in this Product, you
can report it to a Brother Authorized Service
Center.  During the Warranty Period, supply
Brother’s representative with a copy of yourdated bill of sale showing that this Product was
purchased within the United States. 
For the name of your Brother Authorized
Service Center, call 1-800-521-2846. After
contacting the Brother Authorized Service
Center, you may be required to deliver or send
the Product properly packaged, freight
prepaid, to the Authorized Service Center
together with a photocopy of your bill of sale. 
 
What Brother will do:
 
 Brother (or its
Authorized Service Center) will evaluate your
report of a possible defect to determine
whether a defect exists, and if it does exist,
Brother (or its Authorized Service Center) will
repair or (at Brother’s option) replace the
Product with a product that performs the same
functions and performs as well as the original
Product.  Brother reserves the right to supply
refurbished or remanufactured replacement
parts provided that the replacement parts
conform to the manufacturer’s specifications
for new products. The repaired or replacement
product will be returned to you at no cost.
 
Exchange Service: 
 
When an exchange is authorized, Brother will
exchange of your non working Product with a
refurbished or remanufactured product that
conforms to the manufacturer’s specifications
for new products.  The refurbished or
remanufactured Product you receive will be
covered by the balance of the limited
warranty period remaining on the original
Product, plus an additional thirty (30) days.
You will keep the replacement Product that is
sent to you and must return (or be billed up to
the cost of a new product) your original non
working product, which shall become the
property of Brother.  You must call Brother
Customer Service and if the representative
cannot correct the product’s malfunction over
the telephone and you elect the exchange
service, you must provide information
pertaining to this Product and you must also
provide a valid major credit card number.
Your credit card will be charged up to the cost
of a new Product if: (i) you do not return your
original Product to Brother within five (5)
business days; (ii) the malfunctions of your
original Product are not covered by the limited
warranty; (iii) the proper packaging
instructions are not followed and has caused
damage to the product; or (iv) the warranty
period on your 
original Product has expired or
has not been sufficiently validated with a copy of
the proof of purchase (bill of sale).  
 
FAX LIMITED WARRANTY 
						

							 
v
 
BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE
(For USA Only)
 
The Brother Customer Service Representative
will ship the exchange Product via next
business day delivery courier service, with
return instructions and prepaid return air bill. 
Follow the return instructions.  You must
return the original Product in the same
shipping carton in which the exchanged
Product was received and include a copy of
proof of purchase (bill of sale).  Retain your
original accessory items and a copy of the
return air bill, signed by the courier. 
Limitations: 
Repair or replacement as described above is
your sole and exclusive (that is, your only)
remedy if this Product is defective. Brother is
not responsible for damage to or loss of any
equipment, media, programs or data related
to the use of this Product. Except for that
repair or replacement, 
 Brother shall not be
liable for any direct, indirect, incidental or
consequential damages or specific relief.
Because some states do not allow the
exclusion or limitation of consequential or
incidental damages, the above limitation
may not apply to you. 
THIS WARRANTY IS GIVEN IN LIEU OF
ALL OTHER WARRANTIES, WRITTEN OR
ORAL, WHETHER EXPRESSED BY
AFFIRMATION, PROMISE,
DESCRIPTION, DRAWING, MODEL OR
SAMPLE.  ANY AND ALL WARRANTIES
OTHER THAN THIS ONE, WHETHER
EXPRESS OR IMPLIED, INCLUDING
IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE HEREBY
DISCLAIMED.
This Limited Warranty is the only warranty
that Brother is giving for this Product. It is the 
final expression and the exclusive and only
statement 
 of Brother’s obligations to you. It
replaces all other agreements and
understandings that you may have with
Brother or its representatives.
This Limited Warranty (and Brother’s
obligation to you) may not be changed in any
way unless you and Brother sign the same
piece of paper in which we (1) refer to this
Product and your bill of sale date, (2)
describe the change to this warranty and (3)
agree to make that change. 
Product Support:
 
  Toll-free Customer Service
and technical support is available for hardware
operational assistance at 
1-800-284-4329.  At any time, free technical
support in the form of Frequently Asked
Questions, troubleshooting tips and service
center locator is available through our fax-back
system at 1-800-521-2846 or Brother’s Internet
Web Site (www.brother.com).  Now you can
visit us on-line (www.brothermall.com), your
complete source for genuine Brother
Accessories and Supplies.
 
BROTHER INTERNATIONAL CORPORATION
100 SOMERSET CORPORATE BLVD.
BRIDGEWATER, NEW JERSEY 08807-0911
 
Please record your model and serial number
and your date and location of Purchase
below for your records. Keep this information
with your proof of purchase (bill of sale) in
case your Product is lost, stolen or requires
service.
Model #___________________________
Serial # ___________________________
Date of purchase: ___________________
Store where purchased: ______________
Location of store: ___________________  
Important:  
 We recommend that you keep all
original packing materials, in the event that
you ship this product.  
FAX LIMITED WARRANTY 
						

							 
vi
 
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE 
LIMITED WARRANTY
(For Canada Only) 
Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts,
Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service
Centers, will repair this MFC/Facsimile machine free of charge if defective in material or
workmanship. This Limited Warranty does not include cleaning, consumables
(including, without limitation, print cartridges, print head, toner and drum) or damage
caused by accident, neglect, misuse or improper installation or operation, any damage
caused from service, maintenance, modifications, or tampering by anyone other than a
Brother Authorized Service Representative, or from the use of supplies or consumable
items that are non-Brother products. Operation of the MFC/Facsimile machine in excess
of the specifications or with the Serial Number or Rating Label removed shall be deemed
abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser. In
order to obtain warranty service, the MFC/Facsimile machine must be delivered or
shipped freight prepaid by the end user/purchaser to a “Brother” Authorized Service
Center, together with your Proof of Purchase in the form of a Sales Receipt.
For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on
applicable models) during shipping will cause severe damage to the MFC/Facsimile and
will VOID the Warranty. (Refer to your Operation Manual for proper packaging.)
For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your
print head resulting from packing without the ink cartridges will VOID your warranty.
(Refer to your Operation Manual for proper packaging.)
BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED
INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO
THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY
WAIVED.
No oral or written information, advice or representation provided by Brother, its
Authorized Service Centers, Distributors, Dealers, Agents or employees, shall create
another warranty or modify this warranty. This warranty states Brother’s entire liability
and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine
to operate properly.
Neither Brother nor anyone else involved in the development, production, or delivery of
this MFC/Facsimile machine shall be liable for any indirect, incidental, special,
consequential, exemplary, or punitive damages, including lost profits, arising from the
use of or inability to use the product, even if advised by the end user/purchaser of the
possibility of such damages. Since some Provinces do not allow the above limitation of
liability, such limitation may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights
which vary from Providence to Providence. 
Warranty Service is available at Brother Authorized Service Centers throughout
Canada. For Technical Support or for the name and location of your nearest
Authorized Service Center call 1-877-BROTHER. Within Montreal, please call 
(514) 685-6464. Internet support: [email protected] or browse 
Brother’s Web Site: www.brother.com 
Brother International Corporation (Canada) Ltd.
1 Rue Hôtel de Ville
Dollard-Des-Ormeaux, QC H9B 3H6 
LIMITED WARRANTY (CANADA) 
						

							 
   
 
vii
 
Table of Contents 
1
 
Introduction ..................................................................................... 1-1 
Using This Manual ..................................................................... 1-1
Finding Information............................................................. 1-1
Conventions Used in this Manual........................................ 1-1
FAX-1270e Control Panel Overview ......................................... 1-2
About Fax Machines .................................................................. 1-4
Custom Features .................................................................. 1-4
Do You Have Voice Mail on the Phone Line? ............... 1-4
Why Should There Be Trouble? ..................................... 1-4
How Can You Avoid Possible Problems? ...................... 1-4
Fax Tones and Handshake ................................................... 1-4
Error Correction Mode (ECM) ............................................ 1-5
Test Sheet Procedure and Product Registration 
(For USA Only)................................................................. 1-5 
2
 
Location and Connections .............................................................. 2-1 
Choosing a Location................................................................... 2-1
Packing List ................................................................................ 2-2
Assembly .................................................................................... 2-3
Attach the Document Support ............................................. 2-3
Attach the Paper Wire Extension ........................................ 2-3
Attach the Paper Support ..................................................... 2-3
Load the Paper ..................................................................... 2-4
Acceptable Paper ................................................................. 2-4
Connections ................................................................................ 2-5
Connecting the Machine ...................................................... 2-5
Special Line Considerations ................................................ 2-6
Roll Over Phone Lines .................................................... 2-6
Two-Line Phone System ................................................. 2-6
Converting Telephone Wall Outlets ............................... 2-6
Installing Brother Machine, External Two-Line TAD 
and Two-Line Telephone.............................................. 2-7
Multi-Line Connections (PBX) ........................................... 2-7
If You Are Installing the Fax Machine to Work with a 
PBX: ............................................................................. 2-8
Custom Features on Your Phone Line................................. 2-8
Custom Features on a Single Line .................................. 2-8 
						

							 
viii
 
   
 
Connecting an External Telephone Answering Device 
(TAD) ................................................................................ 2-9
Sequence ......................................................................... 2-9
Connections................................................................... 2-10
Outgoing Message (OGM) on an External TAD .......... 2-10
Connecting an External Telephone.................................... 2-10 
3
 
On-Screen Programming................................................................ 3-1 
User-Friendly Programming....................................................... 3-1
Menu Selection Table .......................................................... 3-1
Alternating Displays ............................................................ 3-1
Navigation Keys ......................................................................... 3-2 
4
 
Initial Setup...................................................................................... 4-1 
Getting Started............................................................................ 4-1
Setting Date and Time ......................................................... 4-1
Setting Station ID ................................................................ 4-1
Details for Entering Text................................................. 4-2
Inserting Spaces .............................................................. 4-2
Making Corrections......................................................... 4-3
Repeating Letters ............................................................ 4-3
Special Characters and Symbols ..................................... 4-3
Setting the Speaker Volume ................................................ 4-3
Choosing the Handset Volume (For Volume Amplify) ...... 4-4
Setting Volume Amplify ..................................................... 4-5
Setting the Ring Volume ..................................................... 4-5
Setting Beeper Volume........................................................ 4-5
Memory Storage .................................................................. 4-6
Setting Tone/Pulse Dialing Mode ....................................... 4-6
Setting Up Your Area Code (USA Only) ............................ 4-6 
5
 
Setup Receive ................................................................................... 5-1 
Basic Receiving Operations ....................................................... 5-1
Select Receive Mode ........................................................... 5-1
To select or change your Receive Mode ......................... 5-2
Setting Ring Delay .............................................................. 5-3
Setting F/T Ring Time ......................................................... 5-3
Easy Receive ....................................................................... 5-4
Printing a Reduced Incoming Fax ....................................... 5-4
Recommended Reductions.............................................. 5-5