Brother 580mc Plain Paper Fax Owners Manual

							IMPORTANT INFORMATION   12 - 1
1212Important Information
Standard Telephone and FCC Notices
These notices are in effect on models sold and used in 
the United States only.
This equipment is hearing aid and volume control compatible.
When programming emergency numbers and/or making test calls to emergency 
numbers:
nBefore you hang up, briefly explain to the dispatcher the reason for the call.
nPerform such activities in the off-peak hours, such as early morning or late evening.
This equipment complies with Part 68 of FCC Rules. On the rear panel of this 
equipment is a label that contains, among other information, the FCC Registration 
Number and Ringer Equivalence Number (REN) for this equipment. You must, upon 
request, provide this information to your telephone company. 
You may safely connect this equipment to the telephone line by means of a standard 
modular jack, USOC RJ11C.
An FCC compliant telephone cord with a modular plug is provided with this 
equipment. This equipment is designed to be connected to the telephone line or 
premiseÕs wiring using a compatible modular jack that is Part 68 compliant. See the 
Installation section of this manual for details.
The REN is useful to determine the quantity of devices you may connect to your 
telephone line and still have those devices ring when your telephone number is called. 
In most, but not all areas, the sum of the RENs of all devices connected to one line 
should not exceed five (5). To be certain of the number of devices you may connect to 
your line, as determined by the REN, you should contact your local telephone 
company to determine the maximum REN for your calling area. If your fax damages 
the telephone line, the telephone company may discontinue your service temporarily. 
If possible, they will notify you in advance. But if advance notice is not practical, you 
will be notified as soon as possible. You will be informed of your right to file a 
complaint with the FCC.
Your telephone company may make changes to its facilities, equipment, operations or 
procedures that could affect the proper functioning of your equipment. If they do, you 
will be notified in advance to give you an opportunity to maintain uninterrupted 
telephone service. 
If you experience trouble with this product, please contact a Brother Authorized 
Service Center for information on obtaining service or repair. The telephone company 
may ask that you disconnect this equipment from the line until the problem has been 
corrected or until you are sure that the equipment is not malfunctioning.
If you are not able to solve a problem with your machine, contact Brother Customer 
Service. (See  Brother Numbers, page i.) 
						

							12 - 2   IMPORTANT INFORMATION
International Energy Star Compliance Statement
The purpose of the International Energy Star Program is to promote the development 
and popularization of energy-efficient office equipment, which includes computers, 
monitors, printers, facsimile receivers and copy machines world-wide. As an 
International Energy Star partner, Brother Industries, Ltd. has decided that this 
product meets the guideline of the program.
Industry Canada Compliance Statement (For Canada Only) 
This Class B digital apparatus meets all requirements of the Canadian Interference-
Causing Equipment Regulations. 

la matŽriel brouilleur du Canada.
Federal Communications Commission Compliance Notice
(For USA Only)
This equipment has been tested and found to comply with the limits for a Class B 
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to 
provide reasonable protection against harmful interference in a residential installation. 
This equipment generates, uses, and can radiate radio frequency energy and, if not 
installed and used in accordance with the instructions, may cause harmful interference 
to radio communications. However, there is no guarantee that interference will not 
occur in a particular installation. If this equipment does cause harmful interference to 
radio or television reception, which can be determined by turning the equipment off 
and on, the user is encouraged to try to correct the interference by one or more of the 
following measures:
nReorient or relocate the receiving antenna.
nIncrease the separation between the fax equipment and the receiver.
nConnect the fax equipment on a separate circuit.
nConsult the dealer or an experienced radio/TV technician for help. 
						

							IMPORTANT INFORMATION   12 - 3
WARNING
For protection against the risk of electrical shock, always disconnect all cables from 
the wall outlet before servicing, modifying or installing the equipment.
This equipment may not be used on coin service lines provided by the telephone 
company or connected to party lines.
Brother cannot accept any financial or other responsibilities that may be the result of 
your use of this information, including direct, special or consequential damages. 
There are no warranties extended or granted by this document.
Important Safety Instructions
1Read all of these instructions and save them for future use.
2Follow all warnings and instructions marked on the product.
3Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol 
cleaners. Use a damp cloth for cleaning.
4Do not use this product near water.
5Do not place this product on an unstable cart, stand, or table. The product may fall, 
causing serious damage to the product.
6Slots and openings in the cabinet and the back or bottom of the machine are provided 
for ventilation; to ensure reliable operation of the product and to protect it from 
overheating, these openings must not be blocked or covered. The openings should 
never be blocked by placing the product on a bed, sofa, rug, or other similar surface. 
This product should never be placed near or over a radiator or heater. This product 
should never be placed in a built-in installation unless proper ventilation is provided.
7This product should be operated from the type of power source indicated on the label. 
If you are not sure of the type of power available, consult with your dealer or local 
power company.
8This product is equipped with a 3-wire grounding type plug. This plug will fit into only 
a grounding-type power outlet. This is a safety feature. If you are unable to insert the 
plug into the outlet, contact your electrician to replace your obsolete outlet. Do not 
defeat the purpose of the grounding-type plug.
9Do not allow anything to rest on the power cord. Do not place this product where 
people can walk on the cord.
10If an extension cord is used with this product, make sure that the total ampere ratings 
on the products plugged into the extension cord do not exceed ampere rating of the 
extension cord ampere rating. Also, make sure that the total of all products plugged 
into the wall outlet does not exceed 15 amperes (USA only).
11Do not place anything in front of the fax machine that will block the exit- path of sent 
documents, originals and received faxes. 
12Do not touch an original during printing. 
						

							12 - 4   IMPORTANT INFORMATION
13Never push objects of any kind into this product through cabinet slots, because they 
may touch dangerous voltage points or short out parts resulting in a risk of fire or 
electric shock. Never spill liquid of any kind on the product.
14Do not attempt to service this product yourself, as opening or removing covers may 
expose you to dangerous voltage points and/or other risks, and may void your 
warranty. Refer all servicing to a Brother Authorized Service Center. A list of Brother 
Authorized Service Centers has been included for your convenience, or you may 
contact the Brother Customer Service for your nearest Brother Authorized Service 
Center. (See  Brother Numbers, page i.)
15Unplug this product from the wall outlet and refer servicing to a Brother Authorized 
Service Center under the following conditions: 
AWhen the power cord is damaged or frayed.
BIf liquid has been spilled into the product.
CIf the product has been exposed to rain or water.
DIf the product does not operate normally when the operating instructions are 
followed. Adjust only those controls that are covered by the operating 
instructions. Improper adjustment of other controls may result in damage and 
will often require extensive work by a qualified technician to restore the product 
to normal operation.
EIf the product has been dropped or the cabinet has been damaged.
FIf the product exhibits a distinct change in performance, indicating a need for 
service.
16To protect your product against power surges, we recommend the use of a power 
protection device (Surge Protector). 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE    13 - 1
13
13Troubleshooting and 
Routine Maintenance
Troubleshooting
If you canÕt resolve a difficulty with your FAX/MFC using this manual, please see 
page i for Brother Numbers to call for assistance.
Error Messages
You may occasionally encounter a difficulty with your FAX/MFC or telephone line. 
If this happens, your FAX/MFC often identifies the problem and displays an error 
message. The list below explains the most common error messages. 
If you need additional help, call the Brother fax-back system. (See Brother Numbers, 
page i.) 
The ribbon is used up and printing is not 
possible. Replace the ribbon or the ribbon 
cartridge with a new one. (See Replacing the 
Print Cartridge, page 13-8.)
The FAX/MFC is out of paper, or the paper is 
not properly loaded. After you load paper,  
press Start key.
The paper is jammed in the fax machine.
1Remove any paper that is not jammed.
CHANGE CARTRIDGE
PRESS START KEY
CHECK PAPER
CHECK PAPER 
						

							13 - 2   TROUBLESHOOTING AND ROUTINE MAINTENANCE
2Open the top cover by lifting 
the gray lever on the right side 
of the top cover.
3Pull the jammed printout gently from the paper tray toward the front of the machine. 
If the printout is jammed, then pull it toward the back of the machine.
Top Cover
YES!
NO!
Printout is jammed 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE    13 - 3
4Remove the print cartridge and turn the spool to tighten the ribbon.
5Install the cartridge. (See page 13-8.)
6Close the top cover.
7Load the paper.
A poor quality phone line resulted in a 
communications error. Try the call again.
You have requested a polling call from another 
party, but the other fax machine is not in Poll 
Waiting mode.
The other party has disconnected during a fax. Try 
calling the other party.
The documents were not inserted or fed properly, 
or were too long or too short. 
1Remove any paper that is not jammed from the ADF.
2Open the top cover.
3Pull the original toward the front of the machine.
4Close the cover.
Contact Brother Customer Service at:
USA:1-800-284-4329 (voice)
From within Canada:1-800-853-6660 (voice)
From within Montreal:1-514-685-6464 (voice)
COMM.ERROR
CONNECTION FAIL
DISCONNECTED
DOCUMENT JAM
Original is jammed
PRESS STOP KEY
MACHINE ERROR XX 
						

							13 - 4   TROUBLESHOOTING AND ROUTINE MAINTENANCE
The number you called does not answer or is busy. 
You may also have reached a number not 
connected to a fax. Check the number and call 
again.
YouÕve tried accessing a One Touch or Speed Dial 
location with no number assigned to it. See pages 
7-1 to 7-2 for information about storing One 
Touch or Speed Dial numbers.
The print head has overheated. Unplug the FAX/
MFC and wait 30 minutes for it to cool.
The top cover is not closed completely.
If You Are Having Difficulty with Your FAX/MFC
If you think there is a problem with your FAX/MFC, make a copy first. If the copy 
looks good, the problem is probably not your FAX/MFC. Check the difficulties below 
and follow the troubleshooting tips.
Printing or Receiving Faxes
Condensed Print and Horizontal Streaks; 
Top and Bottom of Sentences Cut Off
If your copy looks good, you probably had a bad connection, with static or 
interference on the phone line. If the copy looks bad, call Brother Customer 
Service at 1-800-284-4329 (USA), 1-800-853-6660 (from within Canada) or 
1-514-685-6464 (from within Montreal).
Vertical Black Lines When Receiving
The senderÕs scanner may be dirty. Ask the sender to make a copy to see if the 
problem is with the sending machine. Try receiving from another fax machine. 
If the problem continues, call Brother Customer Service at 1-800-284-4329 
(USA), 1-800-853-6660 (from within Canada) or 1-514-685-6464 (from within 
Montreal).
Phone Line or Connections
FAX/MFC Does Not Answer When Called
Make sure the FAX/MFC is in the correct receiving mode for your setup (either 
FAX, FAX/TEL or TAD). Check for dial tone. If possible, call your FAX/MFC 
to hear it answer. If there is still no answer, check the telephone line cord 
connection. (See Connecting the Machine, page 2-4 and Connect the telephone 
line.)  Connect a standard telephone handset to the FAX/MFC telephone jack. 
If there is no ringing when you call your FAX/MFC, call your Telephone 
Company to check the line.
NO RESPONSE/BUSY
NOT REGISTERED
PRINTER FAULT
TOP COVER OPEN 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE    13 - 5
Telephone Answering Device (TAD) Does Not Answer When Called
Connect the telephone line cord from your TAD to the back of the FAX/MFC, 
in the jack labeled EXT. Make sure the TAD is set to answer calls. (See 
Connecting an External Telephone Answering Device (TAD), page 2-8.)
No Dial Tone on the Handset
Press Speaker PhoneÑORÑLift the handset. If you donÕt hear a dial tone, 
check telephone line cord connections at the FAX/MFC and wall jack. Check 
that the handset is connected to the FAX/MFCÕs handset jack. Test the wall jack 
with another single line telephone. If there is no dial tone at the wall outlet, call 
your Telephone Company.
The Caller ID does not display after the Call Waiting Signal
The Caller ID signal is sent ten seconds after the Call Waiting Signal and 
speaking may interfere with it. When you hear the Call Waiting signal, ask the 
other party to hold while you answer the call. Then stop speaking until you see 
the Caller ID on the LCD.
Sending Faxes
Poor Transmitting Quality
Try changing your resolution to FINE or SUPERFINE.  (See Resolution, page 
6-3.) Make a copy to verify the FAX/MFCÕs scanner operation.
Dialing Does Not Work
Check all line cord connections, and make sure the curled handset cord is not in 
the EXT jack.
Check power cord connection.
Send a manual fax by pressing Speaker PhoneÑORÑLifting the handset, 
and dialing the number. Wait to hear fax receiving tones before pressing Start.
Vertical Black Lines When Sending
Use your FAX/MFC to make a copy. If the copy shows the same problem, the 
scanner area is dirty. Lift the top cover and check the original path. Clean the 
scannerÕs white tape and the glass strip under the tape using isopropyl alcohol 
and a lint-free cloth. (See page 13-7.) 
						

							13 - 6   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Handling Incoming Calls
Double Ring in FAX/TEL Mode
The FAX/MFC knows the incoming call is not a fax so it is signaling you to 
answer the telephone call. Pick up the FAX/MFC handset or answer from an 
extension phone and press your FAX/MFCÕs Telephone Answer Code (default 
setting is #51). (See For FAX/TEL Mode Only, page 5-6.)
Transferring a Call to the FAX/MFC
If you have answered the FAX/MFC handset, press Start, and hang up 
immediately. 
If you answered at an extension phone, press your three-digit Fax Receive Code 
(the factory setting is  51). When your FAX/MFC answers, hang up.
FAX/MFC ÒHearsÓ Voice as CNG Tone
If your FAX/MFC is set to Easy Receive ON, and it answers voice calls by 
trying to receive a fax, try turning Easy Receive to OFF. (See Easy Receive, 
page 5-4.)
Transmission Verification Report Prints ÒResult: NGÓ
There is probably temporary noise or static on the phone line. Try sending the 
fax again. If the problem continues, call the Telephone Company to check your 
phone line.
Custom Features on a Single Line
If you have Call Waiting, Caller ID, Call Waiting/Caller ID, Ring Master, Voice 
Mail, an answering machine, alarm system or any other custom feature on a 
single phone line with your FAX/MFC, it may create a problem sending or 
receiving fax data.
Example #1:
If you are having a telephone conversation and a fax communication 
signal comes through on your Call Waiting Caller ID feature, you can 
verify that the second call is a fax by switching to it. You have the option 
to receive the fax call, by asking the first caller to hang up to clear the line.
Example #2:
If you are sending or receiving a fax message while a Call Waiting Caller 
ID (or other custom feature) signal comes through on the line, the signal 
can temporarily interrupt or disrupt the fax data.  BrotherÕs ECM feature 
should help overcome this problem. This condition is related to the 
telephone system industry, and is common to all devices that send and 
receive information on a single, shared line with custom features. If 
avoiding a slight interruption is crucial to your business, a separate line 
with no custom features is recommended.