Blackberry Porsche Design P 9981 7 1 User Guide
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•Verify that your BlackBerry smartphone is connected to the wireless network. •Verify that your wireless service plan includes phone or voice services. •If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. •If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, including the country code and area code, for your contact. •If you're not receiving calls, verify that call blocking and call forwarding are turned off. •Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. •If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number. •If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on. •If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry Mobile Voice System . From the home screen, press the key. Press the key. Click Options. Click BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again. •If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off. Related information Fixed dialing and smart dialing, 70 Call waiting, call forwarding, and call blocking, 68 Switch the active phone number, 76 I'm not receiving messages Try the following actions: •Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •Reset your smartphone. Connect to the network and try again. •If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service . If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone. •If you haven't received a registration message from the wireless network, register your smartphone. On the home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now. User GuideQuick Help 41
•Verify that data service is turned on. •If you use email filters, verify that the options for email filters are set correctly. •Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from. •Verify that your smartphone is not blocking messages. For more information, contact your administrator. Related information Change, prioritize, or delete an email filter, 100 I can't send messages Try the following actions: •Verify that your BlackBerry smartphone is connected to the wireless network. •If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact. •If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service . If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone. •If you haven't received a registration message from the wireless network, register your smartphone. On the home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now. •Generate an encryption key. •Verify that data service is turned on. •Resend the message. Related information Generate an encryption key, 329 Change or delete a contact, 192 Turn on or turn off data service or set roaming options, 260 Options for email filters, 99 Resend a message, 95 Wireless coverage indicators, 263 Turn on, turn off, or check the status of a network connection, 259 Resend a message, 95 I forget my smartphone password If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise Server , your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only User GuideQuick Help 42
way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts. If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. My smartphone isn't ringing or vibrating when I receive a call or message Try the following actions: •On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent. •If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off. The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone. To turn on the screen, click the trackpad or press a key. Related information Set options for backlighting, 227 Email messages aren't reconciling over the wireless network Try the following actions: •Verify that your BlackBerry smartphone is connected to the wireless network. •Verify that wireless email reconciliation is turned on. •Reconcile email messages manually. User GuideQuick Help 43
Organizer data isn't synchronizing over the wireless network Try the following actions: •Verify that your BlackBerry smartphone is connected to the wireless network. •Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad. •If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. I can't pair with a Bluetooth enabled device Try the following actions: •Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. •If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device. •If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes. •Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Devices Properties. Clear the Encryption checkbox. Press the key > Save. Related information Make your smartphone discoverable, 282 The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes. Related information User GuideQuick Help 44
Change the amount of time before the media player screen closes, 140User GuideQuick Help 45
Tips and shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections.Highlight and click the areas at the top of the home screen.See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper.On the navigation bar, click All.Switch to another app.Press and hold the key. Click an app. Note: The other app might still be running in the background.Open an app with a convenience key.Press a convenience key on the side of your BlackBerry smartphone. Note: You can customize which app a convenience key opens.Use pop-up menus.Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the pop-up menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a command, tap the icon or click the trackpad. Switch to the Favorites, Media, Downloads, and Frequent panels. On the home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.Add an app to the Favorites panel.Highlight an app on the home screen or in a folder. Press the key > Mark as Favorite. Change options for the home screen such as the wallpaper.On the home screen, press the key > Options.User GuideTips and shortcuts 46
Related information Change what happens when you type on the Home screen, 26 Assign an application to a convenience key, 221 Keep an application running in the background and switch to another application, 246 Tips: Extending battery life Close apps when you're finished with them.In an app, press the key and click Close or Exit.Turn on battery saving mode.On the home screen or in a folder, click the Options icon. Click Device > Battery Saving Mode. Select the Turn on Battery Saving Mode when battery power level is low checkbox. Turn off network connections you aren't using.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when you're in an area with reduced wireless coverage. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Select the Wi-Fi checkbox. Set your smartphone to turn on and turn off automatically.On the home screen or in a folder, click the Options icon. Click Device > Auto On/Off. Close browser tabs you aren't using.In the browser, press the key > Tabs. Highlight a tab and click the icon. Turn off location-based services when you're not using them.On the home screen or in a folder, click the Options icon. Click Device > Location Settings. Turn off any options you're not using. Set backlighting to remain on for a shorter period of time, and lower its brightness.On the home screen or in a folder, click the Options icon. Click Display > Screen Display. Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone.On the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts. Delete the previous text from a reply message.When you are replying to a message, press the key > Delete Original Text. User GuideTips and shortcuts 47
Change how often podcast or social feed applications refresh content.Your podcast and social feed applications periodically refresh content. In some of these applications, you can reduce how often the content refreshes. For more information, see the Help in the application.If your smartphone has a camera flash, turn off the flash.On the home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears. Keep your battery connections clean.Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone.Check for Device Software updates.Click the Options icon > Device > Software Updates. Tips: Finding apps Look in a folder on your home screen.Some apps are located in folders on your home screen. Click a folder to see what apps are inside.Make all hidden apps visible on the home screen.On the home screen, press the key > Show All Icons . To unhide an app, highlight it and then press the key > Unhide Icon. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view. Search for an app.On the home screen, start typing the app name.Verify that an app is installed.On the home screen or in a folder, click the Options icon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry smartphone. User GuideTips and shortcuts 48
Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and documents.On the home screen, click the Media icon. Press the key > Memory Use. Delete unneeded files.On the home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete. Reduce the size of pictures you take and videos you record.On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options. Change the Image Size or Video Format field. Store files on a media card instead of your smartphone.On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options. In the Storage section, change the Store Pictures or Store Videos field. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Copy, move, rename, or delete a file, 133 Change the size of pictures that you take, 150 View the amount of available storage space on your smartphone, 313 Change how long your smartphone stores calendar entries, 186 Keep an application running in the background and switch to another application, 246 User GuideTips and shortcuts 49
Tips: Freeing space to optimize your smartphone's performance Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try any of the following: Close any apps you're not using.Press and hold the key until the application switcher appears. Click an application icon. Press the key > Close or Exit. Check how much free application storage you have.On the home screen or in a folder, click the Options icon. Click Device > Storage. Identify and delete applications and themes you don't need.On the home screen or in a folder, click the Options icon. Click Device > Application Management. To view the details about your smartphone's memory and CPU usage, slide your finger on the trackpad right or left. To delete an application or theme, click an item. Click Delete. Delete languages you don't use.On the home screen or in a folder, click the Setup icon. Click Languages and Input Methods. Delete browsing history and clear the cache.On the home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section. Delete messages.Highlight a message. Press and hold the key. On the trackpad, slide your finger up or down. Release the key. Press the key > Delete Messages. Or, highlight a date. Press the key > Delete Prior. Reduce the amount of time that your smartphone stores email messages and calendar entries.On the home screen, click the Messages icon or Calendar icon. Press the key > Options. Stop storing sent messages on your smartphone.On the home screen, click the Messages icon. Press the key > Options > Email Preferences. User GuideTips and shortcuts 50