Blackberry Porsche Design P 9981 7 1 User Guide
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Repair files stored on your media card or on your smartphone CAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone might delete files that have errors from your media card or on your smartphone. 1.On the home screen or in a folder, click the Options icon. 2.Click Device > Storage. 3.Press the key > Repair. 4.Complete the instructions on the screen. If your media card is still not repaired after you run the repair feature, you might want to try formatting it. Related information My smartphone doesn't recognize my media card, 313 Format your media card or built-in media storage Depending on your BlackBerry smartphone model, you might not be able to format your smartphone's built-in media storage. CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-in media storage is deleted. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1.On the home screen or in a folder, click the Options icon. 2.Click Device > Storage. 3.Press the key > Format. 4.Complete the instructions on the screen. About compression Compression is designed to reduce the size of your BlackBerry smartphone data while maintaining the integrity of that data. When compression is turned on, your smartphone can compress your data, including messages, contacts, calendar entries, tasks, and memos. You should keep compression turned on. If both compression and encryption are turned on, your smartphone compresses smartphone data before encrypting it. User GuideStorage space and media cards 311
About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both. If you encrypt the files using an encryption key that your smartphone generates, you can only access the files on your media card when the media card is inserted in your smartphone. If you encrypt the files using your smartphone password, you can access the files on your media card in any smartphone that you insert your media card into, as long as you know the password for the smartphone. Related information Turn on encryption, 312 Turn on encryption Before you begin: To encrypt data on your BlackBerry smartphone, you must set a password for your smartphone. Depending on the amount of storage space available, you might not be able to encrypt files on your smartphone or on your media card. You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when your smartphone is locked, the encrypted contact information doesn't appear on the screen. 1.On the home screen or in a folder, click the Options icon. 2.Click Security > Encryption. 3.To encrypt data and files on your smartphone, in the Device Memory section, select the Encrypt checkbox. 4.To encrypt files that are stored on a media card, in the Media Card section, select the Encrypt checkbox and do one of the following: •To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key. •To encrypt files using your smartphone password, change the Mode field to Device Password. •To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password & Device Key . 5.Press the key > Save. To stop encrypting data and files on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop encrypting files on your media card, in the Media Card section, clear the Encrypt checkbox. Related information About file encryption, 312 User GuideStorage space and media cards 312
View the amount of available storage space on your smartphone 1.On the home screen or in a folder, click the Options icon. 2.Click Device > Storage. Related information Tips: Freeing space to optimize your smartphone's performance, 50 View the amount of storage space used by media files 1.On the home screen, click the Media icon. 2.Press the key > Memory Use. Troubleshooting: Storage space and media cards My smartphone doesn't recognize my media card Try the following actions: •Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone. •In your media card options, verify that media card support is turned on. •In your media card options, if there's a message to format your media card, disconnect your smartphone from your computer. Format your media card. CAUTION: Formatting your media card will delete all the files from it. Related information Turn on or turn off media card support, 140 Format your media card or built-in media storage, 311 User GuideStorage space and media cards 313
The application storage on my smartphone is low When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list. Try the following actions: •Verify that you have deleted old email messages or text messages, especially messages with attachments. •Verify that you have deleted contacts that are already in your organization's contact list. •Verify that you have deleted media files from your smartphone. •If you recently updated your BlackBerry Device Software over the wireless network, verify that you have deleted the previous version of the BlackBerry Device Software. •Verify that you have cleared the browser cache. Related information Tips: Freeing space for your music, pictures, videos, and files, 36 View the amount of available storage space on your smartphone, 313 User GuideStorage space and media cards 314
Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartphone. You can narrrow your search from an app, or you can extend your search to the Internet. You can also view items you selected from previous search results. 1.On the home screen, click the icon. 2.Type your search terms. To stop a search, press the key twice. Related information Change what happens when you type on the Home screen, 26 Search for an item using voice enabled search Before you begin: Voice enabled search might not be available in all languages. To complete this task, your BlackBerry smartphone must be connected to the wireless network. 1.On the home screen, click the icon. 2.Click the icon. 3.Say your search terms. To stop a search, press the key twice. Related information Change the language for voice enabled search, 316 User GuideSearch 315
Change search options 1.On the home screen or in a folder, click the Options icon. 2.Click Device > Search. •To clear search history, click Delete Search History. •To turn off search history, clear the Show Search History checkbox. •To turn off web suggestions, clear the Show Web Suggestions checkbox. •To change which applications appear in your search results, in the Data Sources and Extended Providers sections, select or clear the checkbox beside one or more of the listed applications. 3.Press the key > Save. Change the language for voice enabled search 1.On the home screen or in a folder, click the Options icon. 2.Click Typing and Language > Language. 3.Change the Voice Search field. 4.Press the key > Save. Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. On the home screen, click the Messages icon. • To search for messages based on the subject, highlight a message. Press the key > Search by > Subject. • To search for messages based on the sender, highlight a message. Press the key > Search by > Sender. • To perform an advanced search, press the key > Search by > Advanced. Specify the search criteria. To save the search criteria, press the key > Save. Click Search. • To search for messages using the criteria from your last advanced search, press the key > Search by > Advanced. Press the key > Last. Note: If you search for messages, your smartphone doesn't search attachments. To stop a search, press the key. Related information User GuideSearch 316
Do more with your message search results, 318 Message search criteria, 317 Message search criteria FieldDescriptionSearch MessagesSpecify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer. NameSpecify one or more contacts or email addresses that your smartphone should search for in messages. To widen the search, you can also specify part of a name.Appears inChange the type of address field that your smartphone should search in for the name or email address.SubjectSpecify one or more words that your smartphone should search for in the subject of messages.MessageSpecify one or more words that your smartphone should search for in the body of messages.Include Encrypted MessagesSpecify whether your smartphone searches encrypted messages, plain text messages, and digitally signed messages.ServiceIf your smartphone is associated with more than one email address, change the email account that your smartphone should search in for messages. Not all email accounts support this feature.FolderChange the folder that your smartphone should search in for messages.User GuideSearch 317
FieldDescriptionShowChange the status of messages that your smartphone should search for.TypeChange the type of messages that your smartphone should search for. Do more with your message search results 1.In the search results, highlight a message. 2.Press the key. •To view more available search results, click Get More Results. •To add the message that you highlighted to your message inbox, click Add. •To add all the messages from the search results to your message inbox, click Add All. •To delete the search results, click Delete Search. •To start a new search, click Search by. CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox or the email application on your computer. View, change, or delete a saved search 1.On the home screen, click the Messages icon. 2.Press the key > Search by > Advanced. 3.Press the key. •To view a list of saved searches, click Recall. • To change a saved search, click Recall. Highlight a search. Press the key > Edit Search. Change the search criteria. Press the key > Save. • To delete a saved search, click Recall. Highlight a search. Press the key > Delete Search. Search for text in a message, in a file, or on a webpage Before you begin: To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1.In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.User GuideSearch 318
2.Type the text.3.Press the key on the keyboard. To search for the next instance of the text, press the key > Find Next or Find Next on Page. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list. 1.On the home screen, click the Contacts icon. •To search for a contact in your contact list, type all or part of a contact's name. •To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's name. Click OK. 2.Highlight a contact. 3.Press the key. •To view information for a contact, click View. •To add a contact from your organization's contact list to your contact list, click Add to Contacts. •To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts. •To view the next 20 matches in your organization's contact list, click Get More Results. •To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve. •To delete the search results after you have searched your organization's contact list, click Delete Lookup. •To start a new search when you are searching your organization's contact list, click Lookup. Related information Change how contact names appear in Remote Lookup results, 199 Troubleshooting: Search I don't get any voice enabled search results Try one of the following: •Verify that your BlackBerry smartphone has a strong connection to the wireless network. •Verify that the correct language is set for voice enabled search. User GuideSearch 319
Related information Turn on, turn off, or check the status of a network connection, 259 User GuideSearch 320