Blackberry Porsche Design P 9981 7 1 User Guide
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Set options for Wi-Fi diagnostic reports When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient. 1.On the home screen or in a folder, click the Options icon. 2.Click Networks and Connections > Wi-Fi Network. 3.Press the key > Troubleshoot > Wi-Fi Diagnostics. 4.Press the key > Options. •To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced. •To set a default recipient for Wi-Fi diagnostic reports, type the contact information. 5.Press the key > Save. Connection permissions for third-party applications PermissionDescriptionUSBSet whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry smartphone. BluetoothSet whether third-party applications can use Bluetooth connections.PhoneSet whether third-party applications can make calls or access call logs.Location DataSet whether third-party applications can use your GPS location information.Server NetworkSet whether third-party applications can access the Internet or your organization's intranet using your organization's network.InternetSet whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or WAP gateway).Wi-Fi (if supported)Set whether third-party applications can use Wi-Fi connections.Near Field CommunicationSet whether third-party applications can use NFC connections. Related information Third-party application control, 348 User GuideManage Connections 271
About using Wi-Fi with VPN and software tokens If you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi network. Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider. IndicatorDescription Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal.3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWKYou're connected to a mobile network and you can access features such as email messaging and Internet browsing. If you don't see one of the indicators, you might be in an area of reduced wireless coverage where some features aren't available (you might only be able to make a phone call or send and receive text messages). You can call only emergency numbers. You're in an area of no wireless coverage. The connection to the mobile network is turned off. You're connected to a Wi-Fi network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Wi-Fi connection is turned on, but you're not connected to a Wi-Fi network, or you're connected to a Wi-Fi network, but you can't access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Bluetooth connection is turned on, and you're connected to a Bluetooth enabled device. Your Bluetooth connection is turned on, but you're not connected to a Bluetooth enabled device. User GuideManage Connections 272
IndicatorDescription Your NFC connection is turned on. Related information About emergency calls and Emergency Callback Mode, 66 Troubleshooting: Wi-Fi technology I can't connect to a Wi-Fi network Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. Try the following actions: •Verify that you turned on the connection to the Wi-Fi network. •Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to connect. If you're connecting to an enterprise Wi-Fi network or a hotspot, talk to your administrator or an employee at the hotspot. •Verify that the time on your smartphone is synchronized with the network time. If the times are different, it could prevent your smartphone from connecting (for example, if connecting to the network requires you to have a certificate on your smartphone and the certificate has an expiration date). •If the Wi-Fi network doesn't appear in the Wi-Fi Network application, it might be hidden. If you know the network name, try connecting to the Wi-Fi network manually. •In the Wi-Fi Network application, verify that the options for the Wi-Fi network are correct. To find out what options to use, for a home network, refer to the information that came with your router; for an enterprise Wi-Fi network, talk to your administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how to connect. •If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your smartphone to scan for available Wi-Fi networks. •If your email account uses a BlackBerry Enterprise Server, your smartphone might prevent you from connecting to certain wireless access points. For more information, contact your administrator. •If you're using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup, and that it has been set to send its profile. Verify that another device isn't also attempting to connect at the same time, and that not more than one access point within range is in this mode. For more information, see the information that came with your router. •If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you installed the root certificate for the certificate authority server that created the certificate for the authentication server. The certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator. User GuideManage Connections 273
•If you use EAP-TLS to connect to a Wi-Fi network, verify that you added your authentication certificate to your smartphone. The certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator. Related information Connect to a Wi-Fi network manually, 266 Connect to a Wi-Fi network, 266 Turn on, turn off, or check the status of a network connection, 259 My smartphone drops calls made using Wi-Fi calling You can only make calls using Wi-Fi calling if your BlackBerry smartphone is connected to a Wi-Fi network. To avoid dropped calls, your smartphone plays a warning tone when you are making a call using Wi-Fi calling and your Wi-Fi connection is getting weak. To make another call using Wi-Fi calling, move to an area with a stronger Wi-Fi signal. User GuideManage Connections 274
Mobile Hotspot mode Depending on your wireless service provider, this feature might not be available. How to: Mobile Hotspot mode Mobile Hotspot mode basics About Mobile Hotspot mode You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode. When you turn on Wi-Fi mode, you can connect your smartphone to a Wi-Fi network to access an Internet connection. You can only connect to an external Wi-Fi network, such as your home network or office network, while in Wi-Fi mode. When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled devices can use the mobile network connection on your smartphone. For example, if you are traveling, you can connect your smartphone with your laptop and use your smartphone's Mobile Hotspot mode to access the Internet on your laptop. If your smartphone is connected to a CDMA network, when you make or receive a call, your smartphone suspends your Mobile Hotspot session until you end the call. Your Mobile Hotspot session resumes when your call ends. While Mobile Hotspot mode is turned on, you might not be able to send messages from your smartphone. Messages you send while your smartphone is in Mobile Hotspot mode are sent after you turn off Mobile Hotspot mode. Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at www.blackberry.com/docs/smartphones. Turn on or turn off Mobile Hotspot mode Before you begin: To perform this task, you must turn on your BlackBerry smartphone's Mobile Network connection and Wi-Fi connection. The first time you turn on Mobile Hotspot mode, your smartphone might prompt you to activate your Mobile Hotspot account, and set a password for use with your Mobile Hotspot account. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. •To turn on Mobile Hotspot mode, select the Mobile Hotspot checkbox. •To turn off Mobile Hotspot mode, clear the Mobile Hotspot checkbox. When Mobile Hotspot mode is turned on, the indicator appears in the connections area at the top of the home screen. User GuideMobile Hotspot mode 275
Connect to the mobile network manually while using Mobile Hotspot mode If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to manually connect to the mobile network using your APN. To get the user name and password for your APN, contact your wireless service provider. Depending on your wireless service provider, you might be able to enter up to two APNs. 1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.Select the Mobile Hotspot checkbox. 3.If necessary, enter the APN name and APN login information for each of your APNs. 4.Click OK. Stop connected devices from exchanging data By default, devices that are connected to your mobile hotspot can send data to each other. For example, if you and a friend have your laptops connected to your mobile hotspot, you could play a game together. If your BlackBerry smartphone uses a BlackBerry Enterprise Server, depending on the options your administrator sets, you might not be able to exchange data with connected devices. 1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.Click Networks and Connections > Mobile Hotspot Connections > Options. 3.Clear the Allow connected devices to exchange data with each other checkbox. Mobile Hotspot mode options View information about your mobile hotspot You can check the duration of your mobile hotspot session, the names of the devices that are connected to your mobile hotspot, and how much data is being transferred to the connected devices. 1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.Click Networks and Connections > Mobile Hotspot Connections. Related information Change the amount of time before Mobile Hotspot mode turns off, 277 User GuideMobile Hotspot mode 276
Change your mobile hotspot name You can name your mobile hotspot so that other Wi-Fi enabled device users can see the name when they try to connect to your mobile hotspot. When you turn on Mobile Hotspot mode, the name of your mobile hotspot appears in the connections area at the top of the home screen. 1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.Click Networks and Connections > Mobile Hotspot Connections > Options. 3.In the Network Name (SSID) field, type a name for your mobile hotspot. Change the amount of time before Mobile Hotspot mode turns off By default, if your BlackBerry smartphone isn't connected to a power outlet and your smartphone and the other devices that are connected to your mobile hotspot are inactive for 15 minutes, Mobile Hotspot mode turns off automatically to conserve battery power. 1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.Click Networks and Connections > Mobile Hotspot Connections > Options. 3.Change the Auto Shutoff Timer field. Prevent additional devices from connecting to your mobile hotspot 1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.Click Networks and Connections > Mobile Hotspot Connections. 3.Select the Don't allow any more devices to connect checkbox. View information about a connected device You can view a connected device's name, MAC address, IP address, and band. 1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.Click Networks and Connections > Mobile Hotspot Connections. 3.In the Wi-Fi Devices Connected section, highlight a device. 4.Press the key > Details. About using Bluetooth technology in Mobile Hotspot mode When you turn on Mobile Hotspot mode, your BlackBerry smartphone can use Bluetooth technology to connect to wireless devices, or BlackBerry PlayBook tablets using BlackBerry Bridge. When Mobile Hotspot mode is turned on, you can only connect to Bluetooth devices with Handsfree, Headset, Serial Port, and Dial-Up Networking Bluetooth profiles. User GuideMobile Hotspot mode 277
Related information Bluetooth profiles, 283 Submit a Mobile Hotspot diagnostic report 1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.Click Networks and Connections > Mobile Hotspot Connections. 3.Press the key > Diagnostics.4.Press the key > Email Report. Troubleshooting: Mobile Hotspot mode I can't use my smartphone as a mobile hotspot Try the following actions: •Verify that your mobile network connection and your Wi-Fi connection are both turned on. •Verify that your BlackBerry smartphone is connected to the mobile network by checking that the indicator appears in the connections area at the top of the home screen. •Verify that your wireless service plan is set up to use Mobile Hotspot mode. For more information, contact your wireless service provider. •If you are roaming, on the Mobile Network Options screen, verify that the Data Services field and the While Roaming field are set to On. Related information Connect to the mobile network manually while using Mobile Hotspot mode, 276 Turn on or turn off Mobile Hotspot mode, 275 I can't connect multiple devices to my mobile hotspot Depending on your wireless service plan, you might not be able to connect multiple devices to your mobile hotspot. For more information, contact your wireless service provider. User GuideMobile Hotspot mode 278
Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset. Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needs to be done only once. After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry smartphone (a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear a Bluetooth enabled headset in your right ear. When you turn on Bluetooth technology or when you connect your BlackBerry smartphone to another Bluetooth enabled device, Bluetooth status indicators appear at the top of the home screen. Turn on or turn off Bluetooth technology If you try to perform an action using Bluetooth technology, you may be prompted to turn on Bluetooth technology. In some cases, such as when using NFC technology, your BlackBerry smartphone will turn on Bluetooth technology automatically. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. •To turn on Bluetooth technology, select the Bluetooth checkbox. •To turn off Bluetooth technology, clear the Bluetooth checkbox. Pair with a Bluetooth enabled device Before you begin: You must pair your BlackBerry smartphone with a Bluetooth enabled device before you can connect to it. For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device. 1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. User GuideBluetooth technology 279
2.Click Networks and Connections > Bluetooth Connections > Add New Device > Search. 3.Click a Bluetooth enabled device. 4.If necessary, do one of the following: •If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code. •If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices. Related information Turn on or turn off Bluetooth technology, 279 I can't pair with a Bluetooth enabled device, 44 I can't share contacts with a paired Bluetooth enabled device, 289 Connect to or disconnect from a paired Bluetooth enabled device Before you begin: To perform this task, Bluetooth technology must be turned on and your BlackBerry smartphone must be paired with the Bluetooth enabled device. Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range. Your BlackBerry smartphone will usually stay connected to a paired Bluetooth enabled device, such as a car kit or headset, until you disconnect the devices. 1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.Click Networks and Connections > Bluetooth Connections. 3.Highlight a Bluetooth enabled device. • To connect to a Bluetooth enabled device, press the key > Connect. If necessary, verify that the same number appears in the dialog boxes on both paired devices. • To disconnect from a paired Bluetooth enabled device, highlight the device. Press the key > Disconnect. Related information Turn on or turn off Bluetooth technology, 279 I can't pair with a Bluetooth enabled device, 44 User GuideBluetooth technology 280