Blackberry Porsche Design P 9981 7 1 User Guide

							Reload the BlackBerry Device Software using the BlackBerry Desktop 
Software
Before you begin: Before you reload the BlackBerry Device Software, download and install the latest version of the 
BlackBerry Desktop Software.
You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload 
the 
BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.
Note: You might not be able to back up your smartphone data if you are reloading the BlackBerry Device Software to 
resolve a technical issue, such as an application error.
1.Connect your smartphone to your computer.
2.Open the BlackBerry Desktop Software.
3.In the BlackBerry Desktop Software, click Update.
4.To download the most recent version of your BlackBerry Device Software, click Get update.
5.Do any of the following:
•To keep a backup file of your smartphone data and settings, select the Back up your device data checkbox. This 
backup file is restored to your smartphone after the software reload finishes. If you don't back up your data, your  smartphone data, settings, and email messages are deleted from your smartphone when you reload the software.
•To encrypt your backup data, click Encrypt backup file.
•If you want to receive an email when an updated version of the BlackBerry Device Software is available, select the 
Email me when new versions are available checkbox.
6.Click Install update.
Related information
About updating the BlackBerry Device Software, 254
User GuideApplications
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							BlackBerry ID
How to: BlackBerry ID
About BlackBerry ID
A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry 
ID
, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports 
BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront 
and keep apps you downloaded when you switch smartphones.
You are prompted to log in using your BlackBerry ID when you set up a BlackBerry PlayBook tablet or a BlackBerry 
smartphone running BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new 
tablet or smartphone (instead of creating a new 
BlackBerry ID). You can log in to both a tablet and a smartphone using the 
same 
BlackBerry ID.
If you're using an older BlackBerry smartphone, you might be able to create a BlackBerry ID from within an app that 
supports 
BlackBerry ID, or you can create a BlackBerry ID by visiting www.blackberry.com/blackberryid.
Related information
About downloading apps with the BlackBerry App World, 29 
Create a BlackBerry ID
When you create a BlackBerry ID, you can use any email address as your BlackBerry ID username; you do not have to use 
an email address that you added to your smartphone.
1.Do one of the following:
•From a computer, visit www.blackberry.com/blackberryid. Click Register for a BlackBerry ID.
•When you set up a BlackBerry PlayBook tablet or a BlackBerry smartphone running BlackBerry 7, click Create a 
BlackBerry ID
.
2.Complete the instructions on the screen.
User GuideBlackBerry ID
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							Change your BlackBerry ID information
You can change your display name, security question and answer, and password. You can change your BlackBerry ID 
information from a computer or on a BlackBerry smartphone running BlackBerry 7. Depending on the app, you can also 
change your information from inside an app that uses 
BlackBerry ID.
1.Do one of the following:
•From a computer, visit www.blackberry.com/blackberryid.
•On the home screen of your BlackBerry smartphone, click Options > Device > BlackBerry ID.
2.Complete the instructions on the screen.
User GuideBlackBerry ID
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							BlackBerry Device Software
How to: BlackBerry Device Software
About updating the BlackBerry Device Software
You might want to update your BlackBerry Device Software to access new applications and features or to resolve a 
technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of 
update, the amount of smartphone data, and the number of applications on your 
BlackBerry smartphone. You can't use 
your smartphone or make emergency calls when the update is in progress.
Depending on your wireless service provider or administrator, you can update your BlackBerry Device Software over the 
wireless network, from a website, or using the 
BlackBerry Desktop Software. If you download an update to your smartphone 
over the wireless network, extra fees might apply depending on wireless service provider.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Update the BlackBerry Device Software
You can use your BlackBerry smartphone when you download the BlackBerry Device Software but not while you install the 
software. During the installation process, your smartphone might reset or display a white screen. Do not remove the battery 
while the update is in progress.
If encryption is turned on, you might need to type your password at various times during the installation process.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
1.Do one of the following:
 • To update your software over the wireless network, on the home screen, click the  icon. If you don't have 
the 
 icon, on the home screen or in a folder, click the Options icon. Click Device > Software Updates.
•To update your software using the BlackBerry Desktop Software, from your computer, open the BlackBerry 
Desktop Software
. Connect your smartphone to your computer.
User GuideBlackBerry Device Software
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							•To update your software using a website, from your computer, visit www.blackberry.com/update. Click Check for 
Updates
. Connect your smartphone to your computer.
2.Complete the instructions on the screen.
If you updated your software over the wireless network, to delete the previous version of software that is temporarily stored 
on your smartphone, on the home screen or in a folder, click the 
Options icon. Click Device > Software Updates. Press the 
 key > View Result. Press the  key > Delete Downgrade Data.
Related information
About backing up and restoring smartphone data, 179 
I can't update the BlackBerry Device Software over the wireless network, 256
My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 256
BlackBerry Device Software, 254 
Downgrade or return to the previous version of the 
BlackBerry Device Software over the wireless network
Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this 
task.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Software Updates.
 • If you recently updated your BlackBerry Device Software, to return to the previous software version, press the 
 key > View Result > Downgrade.
 • To downgrade to an earlier software version, scroll to a software version that the  icon appears beside. Click 
Perform Downgrade. Follow the instructions on the screen.
Find your smartphone model number and version of 
the 
BlackBerry Device Software
Do one of the following:
•On the home screen or in a folder, click the Options icon. Click Device > About Device Versions.
•If supported by your input language, in a message or memo, type myver followed by a space.
User GuideBlackBerry Device Software
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							Troubleshooting: BlackBerry Device 
Software
I can't update the BlackBerry Device Software over 
the wireless network
Depending on the options that your wireless service provider or administrator sets, you might not be able to update your 
BlackBerry Device Software over the wireless network.
Try the following actions:
•Verify that your BlackBerry smartphone is connected to a wireless network.
•Verify that you're not roaming outside of your wireless service provider's wireless coverage area. Depending on your  wireless service provider, you might not be able to update your 
BlackBerry Device Software when roaming. For more 
information, contact your wireless service provider.
•Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless 
service provider, you might not be able to update your 
BlackBerry Device Software at certain times of the day, when 
there is a greater volume of network traffic.
•Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software 
from the website.
•If your work email account is associated with a BlackBerry Enterprise Server, check with your administrator for 
BlackBerry Device Software updates. Your administrator might not allow you to update your software over the wireless 
network, or might allow you to update only to a specific version.
My smartphone doesn't have enough available storage 
space to update the 
BlackBerry Device Software
Try the following actions:
•Delete display languages, themes, or third-party applications that you don't use.
•Delete messages and calendar entries that you don't need.
•Delete browsing information.
User GuideBlackBerry Device Software
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							My smartphone responds slowly or freezes
Try the following actions:
•Close unused applications.
•Free some of your application storage.
•Update your BlackBerry Device Software.
•Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that came with your 
BlackBerry smartphone, or visit www.blackberry.com/docs/smartphones and see the Start Here guide 
for your smartphone.
Related information
Tips: Freeing space to optimize your smartphone's performance, 50 
View the amount of available storage space on your smartphone, 313
Close an app so that it is not running in the background, 247 
User GuideBlackBerry Device Software
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							Manage Connections
Mobile network
How to: Mobile network
Manage Connections at a glance
 
 
Check which wireless networks your smartphone connects to
The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to 
connect to those networks. For more information about the wireless networks that your smartphone connects to, see the 
Safety and Product Information booklet for your smartphone.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the 
brackets after your smartphone model.
User GuideManage Connections
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							Turn on, turn off, or check the status of a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the 
Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
•To turn on a network connection, select the checkbox beside a connection type.
•To turn off a network connection, clear the checkbox beside a connection type.
•To turn on the network connections that were turned on previously, click Restore Connections.
•To check the status of a network connection, click Service Status.
Related information
I can't connect to the mobile network, 264
I can't connect to a Wi-Fi network, 273
Turn on or turn off airplane mode
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more 
information, see the 
Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
•To turn on airplane mode, click All Off.
•To turn off airplane mode, click Restore Connections.
Related information
Turn on or turn off data service or set roaming options, 260
Turn on, turn off, or check the status of a network connection, 259 
Roaming
About roaming and international roaming
In most cases, your BlackBerry smartphone automatically connects to the appropriate wireless network when you travel 
outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you 
can access a wireless network. When you roam, the triangular roaming indicator appears at the top of the home screen.
If your smartphone requires a SIM card, your wireless service provider might need to set up your SIM card with roaming 
services before you can roam.
If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, you might  need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number 
stays the same when you travel internationally.
User GuideManage Connections
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							For more information about roaming and roaming fees, contact your wireless service provider.
Switch wireless networks manually
Before you begin: To switch wireless networks manually, your wireless service plan must include this service and your 
BlackBerry smartphone must be connected to a GSM or UMTS network.
Your smartphone is designed to switch to an appropriate wireless network automatically when you travel.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Network.
3.Change the Network Selection Mode field to Manual.
4.Click a wireless network.
5.Press the  key > Close.
To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to 
Automatic.
Related information
I can't connect to the mobile network, 264
Turn on or turn off data service or set roaming options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text 
messages with attachments, and browser service) on your 
BlackBerry smartphone so that only phone and basic text 
messaging are available. You can also set your smartphone to turn off data services when roaming, which might prevent 
you from receiving additional roaming charges. For more information, contact your wireless service provider.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Network.
3.Do one of the following:
•To turn on or turn off data service, change the Data Services field.
•To turn on or turn off data service when roaming, change the While Roaming field.
•To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming 
field to Prompt.
4.Press the  key > Close.
Related information
I can't connect to the mobile network, 264
Data service unavailable, 264
User GuideManage Connections
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