Blackberry Bold 9650 6 0 User Guide

							Third-party application controlAbout permissions for third-party applications You can set permissions that control how third-party applications on your BlackBerry® device interact with the otherapplications on your device. For example, you can control whether third-party applications can access data or the Internet,
make calls, or use Bluetooth® connections.
If you have added third-party applications to your device, your device is designed to prevent these applications from sending or
receiving data without your knowledge. Before a third-party application sends or receives data, a dialog box prompts you to
accept or deny the connection request. For a selected application, you can turn off this prompt for a specific location or
resource.
Reset connection permissions for third-party applications 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Application Management .
3. Press the 
 key >  Edit Default Permissions .
4. Press the 
 key >  Reset All Firewall Prompts .
5. Press the 
 key >  Apply Defaults to All .
About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the
Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You
might have to set the APN that the third-party application uses for this connection.
Set up a direct Internet connection for a third-party application To get the user name and password for the APN, contact your wireless service provider.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Advanced System Settings  > TCP IP .
3. Type the APN information. 4. Press the 
 key >  Save.
Turn on safe mode When you start your BlackBerry® device, you can turn on safe mode to prevent third-party applications from runningautomatically. This safe mode enables you to troubleshoot or remove any unwanted applications.
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							1. Remove and reinsert the battery.
2. When the red LED light goes out, press and hold the  Escape key as the device is loading.
3. When the dialog appears, click  OK.
When safe mode is on, a safe mode indicator appears in the device status section of the Home screen. To turn off safe mode, repeat step 1.
Set permissions for a third-party application Note:  Changing permissions for third-party applications can significantly affect the operation of applications on your
BlackBerry® device. For more information about how changing these permissions might affect the operation of the applications on your device, contact your wireless service provider or administrator.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Application Management .
• To set permissions for a specific third-party application, highlight the application. Press the 
 key >  Edit Permissions .
• To set permissions for all third-party applications, press the 
 key >  Edit Default Permissions .
3. Expand  Connections , Interactions , or User Data .
4. Change the permission fields.
5. Press the 
 key >  Save.
Turn off a prompt for a third-party application connection 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Application Management .
3. Highlight a third-party application.
4. Press the 
 key >  Edit Permissions  > Prompt Exceptions .
• To allow the application to connect to a specific location or resource without displaying a prompt, click  Add Allow.
Specify a protocol and, if necessary, the domain.
• To prevent the application from connecting to a specific location or resource without displaying a prompt, click  Add
Deny . Specify a protocol and, if necessary, the domain.
5. Press the 
 key >  Save.
Interaction permissions for third-party applications
PermissionDescriptionCross Application CommunicationSpecify whether third-party applications can communicate and share data
with other applications on your BlackBerry® device.Device SettingsSpecify whether third-party applications can turn on or turn off your device
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							PermissionDescriptionMediaSpecify whether third-party applications can access media files on yourdevice.Application ManagementSpecify whether third-party applications can add or delete application
modules or access module information such as an application name or
version.ThemesSpecify whether your device can use third-party applications as a source for
customized themes.Input SimulationSpecify whether third-party applications can simulate actions, such as pressing a key on your device.Browser FilteringSpecify whether third-party applications can register browser filters with the browser on your device to add, change, or delete website contentbefore it appears in your browser.RecordingSpecify whether third-party applications can take screen shots of yourdevice screen or use other applications on your device to take pictures or
recordings.Security Timer ResetSpecify whether third-party applications can reset the duration that your
device remains unlocked after you stop using it.
Data permissions for third-party applications
PermissionDescriptionEmailSet whether third-party applications can access email messages, text messages, or PIN messages on your BlackBerry® device.Organizer DataSet whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos.FilesSet whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device
using  Bluetooth®  technology or the media manager tool of the BlackBerry® Desktop Software .Security DataSet whether third-party applications can access certificates or keys in the key store on your
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							Troubleshooting: Security
I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP-enabled server or DSML-enabledserver, try switching to the default connection type.
I cannot unlock my device using my smart card Try performing the following actions: • Verify that the correct smart card is inserted in the smart card reader.
• Verify that the smart card is inserted in the smart card reader correctly.
• Verify that you typed the smart card password correctly. You should have received this password when you received your smart card.
• If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired.
My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, yourdevice might prompt you to make an emergency call when you type your device password.
To continue typing your device password, press the  Escape key.
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							Service books and diagnostic reportsAccept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry® device over the wireless networkto add an additional service or application to your device.
If your email account uses a BlackBerry® Enterprise Server, you can also receive service books on your device using the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Advanced System Settings  > Service Book .
3. Highlight a service book.
4. Press the 
 key.
• To accept a service book, click  Accept.
• To delete a service book, click  Delete.
• To restore a service book, click  Undelete.
Run a diagnostic report If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or
administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the
report to help you troubleshoot the issue.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Networks and Connections  > Mobile Network .
3. Press the 
 key >  Diagnostics Test .
4. Press the 
 key >  Run.
View, submit, or delete a diagnostic report 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Networks and Connections  > Mobile Network .
3. Press the 
 key >  Diagnostics Test .
4. Highlight a report.
5. Press the 
 key.
• To view the diagnostic report, click  View Report.
• To submit the diagnostic report, click  Email Report or PIN Report .
• To delete the diagnostic report, click  Delete.
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							• To delete all diagnostic reports, click Delete All.
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to thatrecipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Networks and Connections  > Mobile Network .
3. Press the 
 key >  Diagnostics Test .
4. Press the 
 key >  Options .
5. Type the contact information.
6. Press the 
 key >  Save.
I cannot run or submit a diagnostic report Try the following actions:
• Try running the diagnostic report again. In the diagnostic report, press the 
 key >  Repeat All Steps .
• Verify that your BlackBerry® device is connected to the wireless network. • If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address.
View the version number of the BlackBerry Device Software on
your device 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > About Device Versions .
To return to the  Options screen, press the 
 key three times.
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							Synchronization
About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, andmemos) between a subscriber's BlackBerry® smartphone and the email application on their computer over the wireless
network.
The wireless email reconciliation feature is designed to reconcile email between the subscriber's smartphone and the email
application on their computer over the wireless network. When a subscriber files or deletes email messages on their
smartphone, these email message should be filed or deleted in their email application. Likewise, any changes that they make to
email message in the email application on their computer should be reflected on the smartphone.
In rare cases, if a smartphone does not recognize fields in a contact, calendar entry, or email account, some data or email
cannot be synchronized or reconciled.
If wireless data synchronization or wireless email reconciliation is not available on the smartphone or if the subscriber turned off these features, the subscriber can use the synchronization tool of the BlackBerry® Desktop Software to synchronize their
organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your
device is lost, stolen, or corrupted by an unforeseen issue.
Reconcile email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  Options  > Email Reconciliation .
3. If the  Message Services  field appears, set this field to the appropriate email account.
4. Select the  Wireless Reconcile  check box.
5. Press the 
 key >  Save.
If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the
BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry
Desktop Software.
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							Delete email on your device and in your email application on
your computer You can set the Delete On option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  Options  > Email Reconciliation .
3. If the  Message Services  field appears, set this field to the appropriate email account.
4. Change the  Delete On field to Mailbox & Handheld .
5. Press the 
 key >  Save.
It takes a short period of time for email to be deleted over the wireless network.
Related topics
Delete messages, 64
Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your
device is lost, stolen, or corrupted by an unforeseen issue.
1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the 
 key >  Options .
2. If necessary, click a calendar or contact list.
3. Select the  Wireless Synchronization  check box.
4. Press the 
 key >  Save.
If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to
synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
Related topics
Some characters in calendar entries do not appear correctly after synchronization, 168 About synchronization conflicts, 75
About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in
the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.
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							If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes
precedence over the organizer data on your device when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your
device is lost, stolen, or corrupted by an unforeseen issue.
Related topics
Synchronize organizer data over the wireless network, 164
Some characters in calendar entries do not appear correctly after synchronization, 168
Manage email reconciliation conflicts You can set the On Conflicts option for each email address that is associated with your BlackBerry® device.1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  Options  > Email Reconciliation .
3. If the  Message Services  field appears, set this field to the appropriate email account.
4. Change the  On Conflicts field.
5. Press the 
 key >  Save.
Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless datasynchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the
BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.
About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry
device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore
tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your
device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an
activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your
device is lost, stolen, or corrupted by an unforeseen issue.
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							Empty the deleted items folder on your computer from your
device To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.
1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  Options  > Email Reconciliation .
3. If the  Message Services  field appears, set this field to the appropriate email account.
4. Press the 
 key >  Purge Deleted Items .
Troubleshooting: Synchronization Email is not reconciling over the wireless network Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on. • Reconcile email manually. On the Home screen, click the  Messages icon. Press the 
 key > Reconcile Now .
Organizer data is not synchronizing over the wireless network Try the following actions: • Verify that your BlackBerry® device is connected to the wireless network.• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.
• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
Contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For
example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with
the email application on your computer, because the birthday field is a date field in the email application on your computer.
Related topics
Create a custom contact field, 170
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