Blackberry Bold 9650 6 0 User Guide

							Encrypt a message using IBM Lotus Notes native encryption1. When composing, forwarding or replying to a message, change the  Encoding field to Lotus Notes Encryption .
2. If you are prompted, type your IBM® Lotus Notes® ID password.
PGP protected messages PGP protected message basics About signing and encrypting messages
If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry device. Digital signatures are
designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message
using your private key, recipients use your public key to verify that the message is from you and that the message has not been
changed.
Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the message.
To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device
uses the email address in your contact list to locate a PGP® key or certificate for the contact.
Sign or encrypt a message You can sign or encrypt email and PIN messages.
1. When you are composing a message, change the  Encoding field.
2. If necessary, change the  Classification field.
Related topics
Some signing and encryption options are not available on my device, 98
Encrypt a PGP protected message with a pass phraseBy default, your BlackBerry® device uses your PGP® key to encrypt messages.
1. When composing a message, change the  Encoding field to one that uses encryption.
2. Press the 
 key >  Options .
3. Change the  Use Conventional Encryption  field to Yes.
4. Press the 
 key >  Save.
Using a secure method, let the recipient know what the pass phrase is.
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							Attach a PGP key to a message
You can attach a PGP® key to email messages and PIN messages.
1. When composing a message, press the 
 key >  Attach  > PGP Keys .
2. Highlight a PGP key.
3. Press the 
 key >  Continue .
Download the PGP key used to sign or encrypt a message If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can
download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your
device might download the sender’s PGP key from the PGP Universal Server automatically.
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the 
 key >  Fetch Sender’s PGP key .
Add a PGP key from a message
If you use the PGP® Universal Server, you might not be able to add PGP keys from messages.
1. In a message, highlight a digital signature indicator.
2. Press the 
 key >  Import PGP Key .
Add a PGP key from an attachment If you use the PGP® Universal Server, you might not be able to add PGP keys from attachments.
1. In a message, click the PGP key attachment.
2. Click  Retrieve PGP Attachment .
3. Click the PGP key.
4. Click  Import PGP Key .
Related topics
I cannot open an attachment in an encrypted message, 98
Attachment indicators in PGP protected messages
IndicatorDescriptionThe message includes a PGP® key attachment.The message includes multiple PGP key attachments.The message includes a certificate server attachment.User GuideMessages100 
						

							Add connection information for a certificate server from a message1. In a message, highlight the certificate server indicator.
2. Press the 
 key >  Import Server .
View the PGP key used to sign or encrypt a message
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the 
 key >  Display Sender's PGP Key  or Display Encryption PGP Key .
PGP protected message status Encryption status indicatorsYour administrator sets whether messages that you receive are considered to be strong or weak.
IndicatorDescriptionThe message is strongly encrypted.The message is weakly encrypted.
Digital signature indicators for PGP protected messages
IndicatorDescriptionYour BlackBerry® device verified the digital signature.Your device cannot verify the digital signature.Your device requires more data to verify the digital signature.Your device trusts the sender’s PGP® key.The sender’s email address does not match the email addressin the key, or the sender’s PGP key is revoked, is not trusted,cannot be verified, or is not on your device.The key status is not current, or your device requires moredata to verify the trust status of the key.The sender’s PGP key is expired.User GuideMessages101 
						

							PGP protected message optionsChange your signing and encryption key
Your BlackBerry® device uses your PGP® key to encrypt messages in the Sent Items folder and includes your PGP public key in
messages that you send so that recipients can encrypt their reply messages.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > PGP .
3. Change the  Default Key field.
4. Press the 
 key >  Save.
Related topics
Some signing and encryption options are not available on my device, 98
Change options for downloading attachments in encrypted messages
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > PGP .
3. Do one of the following: • To download attachments in encrypted messages automatically, change the  Allow encrypted attachment viewing and
retrieve encrypted attachment information  field to Automatically .
• To download attachments in encrypted messages manually, change the  Allow encrypted attachment viewing and
retrieve encrypted attachment information  field to Manually .
• To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the  Allow
encrypted attachment viewing and retrieve encrypted attachment information  field to Never.
4. Press the 
 key >  OK.
Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact
that you have not sent a message to or received a message from previously. If you have sent a message to or received a
message from the contact previously, your device tries to use the signing and encryption option that was used for the last
message.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > S/MIME  or PGP .
3. Change the  Default Encoding  field.
4. Press the 
 key >  Save.
Related topics
Some signing and encryption options are not available on my device, 98
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							About message classifications
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set ofsecurity actions to each message that you compose, forward, or reply to, based on the classification that you assign to themessage. Your administrator specifies the message classifications that you can use.
If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subjectline of the message and the full description for the classification in the body of the message. You can also view the abbreviation
and full description for the classification for a sent message in the sent items folder.
Change the default message classification To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature and youradministrator must turn on message classifications.
Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you
have not sent a message to or received a message from previously. If you have sent a message to or received a message from
the contact previously, your device tries to use the message classification that was used for the last message.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Advanced System Settings  > Default Services .
3. Change the  Default Encoding  field.
4. Press the 
 key >  Save.
Change the size of PGP indicators in messages 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > PGP .
3. Change the  Message Viewer Icons  field.
4. Press the 
 key >  Save.
Change the encryption algorithms for PGP protected messages If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that allrecipients are known to support.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > PGP .
3. Select the check box beside one or more encryption algorithms. 4. Press the 
 key >  Save.
Turn off the prompt that appears before a PGP protected message is truncated 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > PGP .
3. Change the  Message truncation mode  field to Send Anyway  or More All And Send .
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							4.Press the  key >  Save.
To turn on the prompt again, change the  Message truncation mode field to Prompt User .
Turn off the prompt that appears when you use a PGP key that is not recommended for use
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > PGP .
3. Clear the  Warn about problems with my PGP keys  check box.
4. Press the 
 key >  Save.
To turn on the prompt again, select the  Warn about problems with my PGP keys  check box.
Troubleshooting: PGP protected messages Some signing and encryption options are not available on my deviceTry performing the following actions: • Verify that the email account that you are using supports all signing and encryption options.• If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.
I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have setoptions to prevent you from opening attachments in encrypted messages, or you might have received the message from an
email account that does not support attachments in encrypted messages.
You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus
Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.
Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
In a message
Reply to a messagePress  RReply to all in an email or a PIN messagePress LForward a messagePress FFile an email messagePress IView or hide the email address of a contactHighlight the contact in the  To or  From  field. Press  Q.User GuideMessages104 
						

							Move to the last cursor position after you close and reopen a
received email or PIN messagePress  GMove to the next messagePress NMove to the previous messagePress P
In your message inbox
Open a messagePress the  key.Compose a message from a message inboxPress CMark a message as opened or unopenedPress the  Alt key and  U.Add a flag to a messagePress  WView all flagged messagesPress the  Alt key and  F.View received messages and received call logsPress the  Alt key and  I.View sent messagesPress the  Alt key and  O.View voice mail messagesPress the  Alt key and  V.View text messagesPress the  Alt key and  S.View call logsPress the  Alt key and  P.View all your messagesPress the  key.
Move around your message inbox
Move up a screenPress the  Shift key and the  Space key.Move down a screenPress the  Space key.Move to the top of a message inboxPress TMove to the bottom of a message inboxPress BMove to the next unopened itemPress UMove to the next related messagePress JMove to the previous related messagePress K
File and attachment shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Search for text in a file or an attachmentPress  FUser GuideMessages105 
						

							Move to the last cursor position after closing and reopening afile or an attachmentPress  G
In a spreadsheet
Move to a specific cellPress GView the content of a cellPress the  Space keySwitch worksheetsPress V. Highlight a worksheet. Press the  Enter key.View or hide columns or rowsPress  H
In a presentation
Switch presentation viewsPress MMove to the next slide when viewing a presentation in slide
viewPress  NMove to the previous slide when viewing a presentation in
slide viewPress  PMove to the last cursor position after closing and reopening a
presentation that you were viewing in text view or in text and
slide viewPress  G
Troubleshooting: Messages
I cannot send messages Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. • If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for your contact.
• If you created an email address or added an existing email address to your device using the email setup screen in the Setup application, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If
you have not received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your device.
• If you have not received a registration message from the wireless network, register your device. On the Home screen or in a folder, click the  Options icon. Click  Advanced Options  > Host Routing Table . Press the 
 key > Register Now .
• Generate an encryption key. • Verify that data service is turned on.
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							• Resend the message.
Related topics
Turn on or turn off a network connection, 219
Wireless coverage indicators, 218
Change or delete a contact, 171
Generate an encryption key, 256
Turn on or turn off data service or set roaming options, 219
Resend a message, 60
I am not receiving messages Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
• Reset your device. Connect to the network and try again.
• If you created an email address or added an existing email address to your device using the email setup screen in the Setup application, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If
you have not received an activation message (the message might take a short period of time to arrive), in the Setup
application, open the email setup screen to send a service book to your device.
• If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the  Options icon. Click  Advanced Options  > Host Routing Table . Press the 
 key > Register Now .
• Verify that data service is turned on. • If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn on or turn off a network connection, 219
Wireless coverage indicators, 218
Turn on or turn off data service or set roaming options, 219
Options for email filters, 72
Change, prioritize, or delete an email filter, 73 Forward messages from a specific email folder to your device, 67
I am not receiving email from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of
the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
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							I cannot file emailTry the following actions:
• Verify that wireless email reconciliation is turned on.
• If your email folders do not appear on your BlackBerry® device, reconcile your email using the email settings tool of the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Related topics
Reconcile email over the wireless network, 12
I cannot send text messages Depending on your wireless service plan, this feature might not be supported.Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your deviceshould send the messages when you return to a wireless coverage area. Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
• Verify that fixed dialing is turned off.
Related topics
Turn on or turn off a network connection, 219
I am not receiving text messages Depending on your wireless service plan, this feature might not be supported.Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
Some messages no longer appear on my device If the application storage on your BlackBerry® device is full or you have more than 65,000 email messages, PIN messages, and
text messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages.
If wireless email reconciliation is turned on and, in the message options, the  Delete On field is set to  Mailbox & Handheld ,
email that you delete in the email application on your computer is also deleted from your device.
A message, attachment, or Google Mail conversation is cut short or doesn't appear
Try the following actions:
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