Blackberry Bold 9650 6 0 User Guide

							IndicatorDescriptionYour Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network,or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection.Your Bluetooth® connection is turned on, and you are connected to a Bluetooth
enabled device.Your Bluetooth connection is turned on, but you are not connected to a Bluetooth
enabled device.
Related topics
About emergency calls and Emergency Callback Mode, 42
Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the  Safety and Product Information  booklet for your BlackBerry® device.
On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
• To turn on a network connection, select the check box beside a connection type. • To turn off a network connection, clear the check box beside a connection type.
• To turn on the network connections that were turned on previously, click  Restore Connections.
Related topics I cannot connect to a Wi-Fi network, 230
I cannot connect to the mobile network, 223
Turn on or turn off data service or set roaming options Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text
messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are available. You can also set your device to turn off data services when roaming. For more information, contact your wireless
service provider.
1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Mobile Network Options .
3. Do one of the following: • To turn on or turn off data service, change the  Data Services field.
• To turn on or turn off data service when roaming, change the  While Roaming field.
• To receive a prompt when roaming that allows you to turn on or turn off data service, change the  While Roaming field
to  Prompt .
4. Press the 
 key >  Close.
Related topics
I cannot connect to the mobile network, 223
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							Check the status of network connections and services1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Services Status .
Mobile network
Roaming About roaming and international roamingIn most cases, your BlackBerry® device automatically connects to the appropriate wireless network when you travel outside
your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen.
If your device requires a SIM card, your wireless service provider might need to set up your SIM card with roaming services
before you can roam.
If your device normally connects to a CDMA network and your device supports international roaming, you might need to get a
SIM card that is set up for international roaming from your wireless service provider. Your phone number stays the same when you travel internationally.
For more information about roaming and roaming fees, contact your wireless service provider.
Switch wireless networks manually
To perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a GSM® or UMTS® network.
Your device is designed to switch to an appropriate wireless network automatically when you travel.
1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Mobile Network Options .
3. Change the  Network Selection Mode  field to Manual.
4. Click a wireless network.
5. Click  Select Network .
6. Press the 
 key >  Close.
To connect to your wireless service provider's wireless network again, change the  Network Selection Mode field to Automatic .
Related topics
I cannot connect to the mobile network, 223
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							Connect to a GSM or UMTS network
If your BlackBerry® device normally connects to a CDMA network and your device supports international roaming, you might need to get a SIM card that is set up for international roaming from your wireless service provider.
1. Insert a SIM card into your device. For more information about inserting a SIM card, see the printed documentation that came with your device.
2. In the dialog box that appears, click  Yes.
Turn on or turn off data service or set roaming options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are
available. You can also set your device to turn off data services when roaming. For more information, contact your wireless
service provider.
1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Mobile Network Options .
3. Do one of the following: • To turn on or turn off data service, change the  Data Services field.
• To turn on or turn off data service when roaming, change the  While Roaming field.
• To receive a prompt when roaming that allows you to turn on or turn off data service, change the  While Roaming field
to  Prompt .
4. Press the 
 key >  Close.
Related topics
I cannot connect to the mobile network, 223
Set the wireless networks to use for roamingDepending on your wireless service provider and wireless network, this feature might not be supported.
1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Mobile Network Options .
• To connect to CDMA networks only, set the  Network Technology field to 1XEV.
• To connect to either a GSM® or CDMA network, set the  Network Technology field to Global.
• To connect to GSM networks only, set the  Network Technology field to GSM/UMTS . Set the Network Mode  field (it is
recommended that you set the  Network Mode field to 3G & 2G ).
3. Press the 
 key >  Close.
Preferred wireless network list About the preferred wireless network list
Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks.
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							Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred
wireless network list. When you travel, your device scans for the wireless networks on this list first. If no wireless network on
the list is available, your device is designed to connect to another available wireless network automatically.
Note:  Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service
provider.
Add a wireless network to the preferred wireless network list
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Mobile Network Options .
3. Press the 
 key >  My Preferred Network List .
4. Press the 
 key >  Add Network .
• To scan for a wireless network to add, click  Select From Available Networks. Click a wireless network. Click Select
Network .
• To scan for a wireless network that is already known to your device, click  Select From Known Networks. Click a wireless
network. Click  Select Network .
• To add a wireless network, click  Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.
5. Press the 
 key >  Close.
Delete a wireless network from the preferred wireless network list
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Mobile Network Options .
3. Press the 
 key >  My Preferred Network List .
4. Highlight a wireless network.
5. Press the 
 key >  Delete .
6. Press the 
 key >  Close.
Change the order of preferred networks
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported. Your BlackBerry device connects to networks
based on the order that they appear in the preferred network list.
1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Mobile Network Options .
3. Press the 
 key >  My Preferred Network List .
4. Highlight a wireless network.
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							5.Press the  key >  Move.
6. Click the new location. 7. Press the 
 key >  Close.
Mobile network options Change the connection speed for the wireless networkA faster connection speed requires more battery power.
Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network.
1. On the Home screen, click the  Manage Connections icon.
2. Click  Mobile Network Options .
3. Change the  Network Mode field.
4. Press the  Escape key.
Related topics
I cannot connect to the mobile network, 223
Turn on flashing LED notification for wireless coverage1. On the Home screen or in a folder, click the  Options icon.
2. Click  Display > Screen Display .
3. Select the  LED Coverage Indicator  check box.
4. Press the 
 key >  Save.
When your BlackBerry® device is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the  LED Coverage Indicator check box.
Troubleshooting: Mobile network I cannot connect to the mobile networkTry the following actions: • If your BlackBerry® device uses a SIM card, verify that your SIM card is inserted in your device correctly.
• If your device normally connects to a CDMA network and your device supports international roaming, verify that your device is in global roaming mode and that your SIM card is inserted in your device correctly.
• Verify that you have turned on the connection to the wireless network. • Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again.
• If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the connection speed.
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							• If you have a Wi-Fi® enabled device and your wireless service provider supports UMA, verify that your connectionpreference is not set to Wi-Fi Only.
Related topics
Turn on or turn off a network connection, 219
Change your UMA connection preferences, 228
Switch wireless networks manually, 220
Turn on or turn off data service or set roaming options, 219
Error messagesData service unavailable :
Description
This message appears when you do not have access to data services on your BlackBerry® device. Possible solutions
Try the following actions:
• Verify that you are in a wireless coverage area.
• Verify that the data service on your device is turned on.
• If you are roaming, verify that you can access data services while you roam.
Related topics
Turn on or turn off data service or set roaming options, 219
Wi-Fi technology Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.
About connecting to a Wi-Fi network With Wi-Fi® technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless access
point at your home, work, or in a hotspot area. Your device uses the Wi-Fi network instead of the mobile network to visit web
pages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid
data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.
Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are free
to use, while others require payment. Your wireless service provider might provide an application for your device that allows
you to log in to a hotspot. If you do not have an application on your device, you might have to set up your own account online
and log in manually.
If you have an access point or router that supports Wi-Fi Protected Setup™, you can connect to it using Wi-Fi Protected Setup.
When you connect to a Wi-Fi network, your device saves the connection information so that the next time that you are within
range of that network, your device connects to it automatically.User GuideManage Connections224 
						

							Connect to a Wi-Fi network1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Set Up Wi-Fi .
3. If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the  Show
Open networks only  check box.
4. Click the Wi-Fi network that you want to connect to.
5. If the Wi-Fi network requires authentication, type a password for the network.
The name of the Wi-Fi network appears at the top of the Home screen.
Related topics
I cannot connect to a Wi-Fi network, 230
Connect to a Wi-Fi network using Wi-Fi Protected Setup If your wireless router or wireless access point includes Wi-Fi Protected Setup™, you can quickly connect to a Wi-Fi® network
without entering a long password.
1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Set Up Wi-Fi  > Other Ways to Connect .
• To use the Wi-Fi Protected Setup button on your router or access point, click  Press Button on Router. On your router or
access point, press the Wi-Fi Protected Setup button. On your BlackBerry® device, click  Start.
• To use a PIN, click  Enter PIN into router . On your device, click  Start. Your device provides you with a PIN. On the
administration screen for your router or access point, type the PIN.
Connect to a Wi-Fi network manually If you know the name of the Wi-Fi® network that you want to connect to, you can manually connect to the network.
1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Set Up Wi-Fi  > Other Ways to Connect  > Manually Connect to Network .
3. In the  SSID field, type the name of the Wi-Fi network.
4. Click  Next.
5. In the  Security Type  field, click the Wi-Fi network security type and specify any requested information.
6. Click  Save and Connect .
Related topics
Options for saved Wi-Fi networks, 226
I cannot connect to a Wi-Fi network, 230
Change, move, or delete a saved Wi-Fi network 1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Set Up Wi-Fi Network  > Saved Wi-Fi Networks .
3. Highlight a saved Wi-Fi® network.
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							4.Press the  key.
• To change options for the saved network, click  Edit. Change the options. Click  Save.
• To move the saved network and change the order that your BlackBerry® device tries to connect to your saved networks, click  Move. Click a new location.
• To delete the saved network, click  Delete.
Related topics
Options for saved Wi-Fi networks, 226
Prevent your device from connecting to a saved Wi-Fi network 1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Set Up Wi-Fi  > Saved Wi-Fi Networks .
3. Highlight a saved Wi-Fi® network. 4. Press the 
 key >  Disable .
Turn on the prompt that appears for hotspots By default, your BlackBerry® prompts you if you are within range of a saved Wi-Fi® network that appears to be a hotspot. If you
turn off these prompts, you can turn them on again.
1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Set Up Wi-Fi .
3. Press the 
 key >  Options .
4. Select the  Prompt me when a saved hotspot is found nearby  check box.
5. Press the 
 key >  Save.
Options for saved Wi-Fi networks Common options
OptionDescriptionNameType a display name for the Wi-Fi® network.SSIDType the Wi-Fi network name.Security TypeSet the security type that the Wi-Fi network supports.Band typeSet the Wi-Fi network type. If you do not know the network type, do not change this field.SSID broadcastedSet whether the Wi-Fi network broadcasts its SSID.Automatically obtain
IP address and DNSSet whether your  BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and
a gateway address from the Wi-Fi network.Allow inter-access
point handoverSet whether your device remains connected to the Wi-Fi network when you move between wireless access points.User GuideManage Connections226 
						

							OptionDescriptionVPN profileIf necessary, set a VPN profile to use with the saved Wi-Fi network.IP AddressType the IP address for your device.Subnet maskType the subnet mask for the wireless access point that your device should connect to.Primary DNSType the primary DNS that your device should connect to.Secondary DNSType the secondary DNS that your device should connect to.Default gateway
addressType the default gateway IP address that your device should connect to.Domain suffixType the domain that your device uses to resolve host names into IP addresses.
WEP options
These options appear if you choose the WEP security type.
OptionDescriptionSelect WEP keySet the type of WEP key for the Wi-Fi network.WEP keyType the WEP key for the Wi-Fi network in hexadecimal format.
WPA/WPA2 Personal options
These options appear if you choose the WPA/WPA2 Personal security type.
OptionDescriptionPassphraseIf necessary, type the WPA™ or WPA2™-Personal passphrase to connect to the Wi-Fi network.
WPA/WPA2 Enterprise options
These options appear if you choose the WPA/WPA2 Enterprise security type.
OptionDescriptionEnterprise Sub-TypeIf necessary, set the enterprise security method for the Wi-Fi network.UsernameIf necessary, type the user name that you use to connect to the Wi-Fi network.PasswordIf necessary, type the password that you use to connect to the Wi-Fi network.CA certificateSet the root certificate that your device should use to verify that it is connecting to the correct Wi-Fi network.Client certificateSet the authentication certificate that your device should use to connect to the Wi-Fi network.Inner link securityIf necessary, set the security protocol that the Wi-Fi network supports for its inner authentication
method.User GuideManage Connections227 
						

							OptionDescriptionTokenSet whether you use a hardware token to connect to the Wi-Fi network.Server subjectIf necessary, type the server subject name that your device should use to verify that it is connectingto the correct Wi-Fi network.Server SANIf necessary, type the server SAN that your device should use to verify that it is connecting to the
correct Wi-Fi network.
Install a root certificate on your device
You might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® device. Youcan install the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry® Desktop
Software to synchronize the root certificate between your device and your computer. For more information, see the Help for
the BlackBerry Desktop Software, or contact your administrator.
UMA connection settings Depending on your wireless service provider, this feature might not be supported. For more information, contact your wirelessservice provider.
About using UMA with a Wi-Fi network If your wireless service provider supports UMA (also known as GAN) and you subscribe to this service, you might be able to
make calls, visit web pages, and send and receive email messages, PIN messages, and text messages with a Wi-Fi® network.
Your BlackBerry® device automatically switches between using your mobile network and Wi-Fi networks, depending on what is
available in the area where you are using your device. For more information about UMA, contact your wireless service
provider.
Change your UMA connection preferences 1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Mobile Network Options .
3. Change the  Connection Preference  field.
4. Press the 
 key >  Save.
Related topics
I cannot connect to a Wi-Fi network, 230
Submit a Wi-Fi diagnostic report 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Networks and Connections  > Wi-Fi Network .
3. Press the 
 key >  Troubleshoot  > Wi-Fi Diagnostics .
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