Avaya Partner Advanced Communications System Quick Reference Guide

  6 Maintaining Your System
 Adding Lines, Pools, and Extensions 71 Quick Reference Guide
If you add an outside line to your system for use in an existing pool, use Dial 
Mode (#201) if the new line is a rotary line and Pool Line Assignment (#207) to 
add the line to an existing pool.
Adding New Pools
You can create new pools if your system is operating in Hybrid mode. If you add 
outside lines for use in a new pool, you may need to use the following features:
Dial Mode (#201) if the new lines are...

 6 Maintaining Your System
72 Adding Lines, Pools, and ExtensionsQuick Reference Guide
Swapping Extensions 
If a user changes location but wants to keep the same extension number, you 
can make the change easily by changing the connection at the control unit. 
For example, if the users at extensions 29 and 32 switch offices, you can 
disconnect the modular plugs from those extension jacks in the control unit. Then 
reconnect the plug from 32 into extension jack 29 and the plug from 29 into 
extension...

 Overview 73
7 If Something Doesn’t Work
Overview
This chapter gives you some tips for fixing common problems fast.
Your Release Number
The software version you have installed on your processor partly determines 
what your system can do. Before you call the Helpline, identify your software 
version or release:
From a system phone with an LED display, press 
f 5 9.
A display similar to the following appears for 15 seconds (your release number 
follows the R., the country code follows the C0).
P ACS R3.0...

 7 If Something Doesn’t Work
74 Clearing a Backup-Failure AlarmQuick Reference Guide
Clearing a Backup-Failure Alarm
If you use Backup Programming–Automatic (#123) and the automatic backup 
fails, a Backup-Failure Alarm message appears (instead of the default 
day/date/time message) on the top line of the telephone display at idle 
extensions 10 and 11. 
After correcting the problem that caused the failure, clear the Backup-Failure 
Alarm by following these steps:
1Press f00ss#123.
2Press 3 to choose...

  7 If Something Doesn’t Work
 012E Module Power Management 75 Quick Reference Guide
012E Module Power Management
The power supply used in the 012E module is adequate to power the 12 ETR 
ports under normal conditions. However, if too many large PARTNER telephones 
(such as the PARTNER-34D) are off-hook with speakerphone volume set to high 
levels, the power supply could be overloaded. Power management of the 012E 
module eliminates the power supply overload. 
When a power threshold is exceeded, all...

 7 If Something Doesn’t Work
76 Telephone ProblemsQuick Reference Guide
Telephone Problems
Telephone Problems
Problem...Check this...
Telephone doesn’t ringRinger volume may be too low.
Do Not Disturb or Call Forwarding may be turned on.
Line Ringing may not be set to Immediate.
Telephone may be faulty; switch telephones and try 
again.
If MLC 6 telephone, is Unique Line Ringing (#209) 
set to a pattern other than 1?
Display shows only 16 
characters per linePossible power outage; unplug the modular...

  7 If Something Doesn’t Work
 Telephone Problems 77 Quick Reference Guide
Intercom Autodialer 
doesn’t workIs the telephone cord plugged into the right jack of 
the DSS?
Is the Intercom Autodialer plugged into an electric 
outlet?
Telephone cord may be defective; switch cords and 
try again.
Can’t record a callTwo calls may already be recording.
You may not have enough ports for Hunt Group 7.
Make sure you have a four-port mail system. 
You may not have enough ports programmed in Hunt 
Group 7.
Standard...

 7 If Something Doesn’t Work
78 Calling ProblemsQuick Reference Guide
Calling Problems
Calling Problems
Problem...Check this...
Can’t make outside 
callsIs Forced Account Code Entry assigned to this extension?
Is your dial mode (touch-tone or rotary) incorrect? Use 
Dial Mode (#201) to reset it.
Has someone changed the Outgoing Call Restriction for 
the extension?
Did someone lock the extension with Station Lock? Use 
Station Unlock from extension 10 or 11 to unlock it.
Local telephone company may not be...

  7 If Something Doesn’t Work
 Calling Problems 79 Quick Reference Guide
Calls are answered 
automaticallyIf Automatic System Answer and/or Direct Extension Dial 
is turned on, turn it off.
If an auxiliary device (fax, modem, voice messaging 
system, answering machine) answers when it should not; 
either:
 Check the device and adjust it to answer on a later 
ring or turn off auto-answer.
 Set the extension’s Line Ringing to Delayed Ring.
Auxiliary device 
doesn’t answerDevice may not recognize the...

 7 If Something Doesn’t Work
80 System ProblemsQuick Reference Guide
System Problems
System Problems
Problem...Check this...
Call rings continuously, 
but no one at other endYou may be using Automatic System Answer or 
Direct Extension Dial on a system that doesn’t 
support far end disconnect; call your local telephone 
company and find out if they support it.
Calls on hold are 
disconnectedHold Disconnect Time (#203) setting may be too 
short.
Calls on Automatic 
System Answer lines are...