ATT Merlin Classic Mail Issue 1 System Reference Guide

System Reference Guide
4. Enter the mailbox number.
OR to find it in the company directory
5.To reset the password to 0000
Resetting a Mailbox
press  
press 
If you want to reassign a mailbox to a new employee, you can reset it. Any messages
that remain in the mailbox will be deleted if you reset it. If the mailbox you want to
reset is part of an automated answering service, the CLASSIC MAIL system won’t
allow you to eliminate it until you modify the automated answering service. See
Chapter 8, “Creating...

5. To reset the mailboxpress 
A message about how many messages
have been stored plays.
6. To reset the mailboxpress 
Listing All Mailboxes
The CLASSIC MAIL system will play a list of all mailbox owners. The list is divided
into two parts: mailboxes included in the company directory, and those that are not.
To hear a list of all mailboxes:
1.
2.
3.
Enter administration mode.
For mailbox administrationpress 
To list mailboxes
The names not included in the company
directory, followed by those that are...

Recording a New Company Directory Name
You have the option as administrator to record mailbox names so that the company
directory is “spoken” by a consistent voice.This recording will also be used as the
default mailbox greeting.
To record a new directory name for a mailbox:
1.
2.
3.
4.
5.
6.
7.
Enter administration mode.
For mailbox administration
To change a mailbox
Enter the mailbox number.
OR to find it in the company directory
To record the mailbox name
Record the new name
A confirmation message...

Adding or Removing a Name in the Company Directory
To add or remove a name in the company directory:
1. Enter administration mode.
2. For mailbox administrationpress 
3. To change a mailboxpress 
4. Enter the mailbox number.
OR to find it in the company directorypress 
5. To include or remove a name from the directorypress  
A confirmation message plays.
Note: This process does not delete the actual mailbox. To reset a mailbox, see Chapter 7: Resetting a
Mailbox.
Chapter 7: Administering Mailboxes71 

Creating the General Delivery Mailbox
If you wish to keep messages to the attendant separate from general delivery
messages, you should create a distinct general delivery mailbox.
To create a general delivery mailbox:
1. Enter administration mode.
2. To change system parameters
3. To change the general delivery mailbox number
A message giving you the current general delivery
mailbox number, or informing you that it’s not currently
assigned plays.
4. Enter a mailbox number to designate as the
general...

Changing the Attendant’s Intercom Number
The CLASSIC MAIL system always gives incoming callers the option of calling an
attendant. For example, incoming callers always hear the instruction, “Please enter
the extension number you wish to call, or press pound to use the company directory. To reach
an attendant, press zero or just stay on the line.“ If a caller presses zero, the CLASSIC
MAIL system will transfer the caller to the attendant’s intercom number. This
number was set during installation and is...

System Reference GuidePart 2: CLASSIC MAIL System Administration 

Chapter 8: Creating Advanced Answering Services
Chapter 5 described a basic answering service. You can schedule the basic service to
greet callers differently during your normal business hours than it does after hours.
The way the CLASSIC MAIL system operates during normal business hours is referred
to as day mode. After-hours operation is referred to as night mode.
Scheduling the CLASSIC MAIL System
You determine what operating mode the CLASSIC MAIL system is in by setting up
a daily business schedule....

Setting the Business Hours Schedule
The CLASSIC MAIL system’s default business hours assume your business is open 24
hours, 7 days a week. To change this schedule, specify a day, then specify the hours
of normal operation for that day. You can copy the schedule of any day and use it
to define schedules for any other days. Before establishing a new schedule, you can
check what the current schedule is.
Use the Business Hour Schedule in Appendix C to define the daily schedule you
want, then enter this...

5. To indicate the day of the week you’re setting a
schedule for, enter a number from 1 to 7.
6. Enter four digits to specify the time your
business opens for the day you just specified.
To specify a.m.
OR, to specify p.m.
OR, if you have a schedule for one day that you want to copy
press the number of a day you want to copy.press 
press 
If the company will be closed on the day indicated press 
7. Enter four digits to specify the time your business closes.
To specify a.m.press 
OR, to specify p.m.press...