ATT Merlin Classic Mail Issue 1 System Reference Guide

CLASSIC MAIL System Port Status Indicators
After the self–initialization process is finished, the CLASSIC MAIL system status
indicators 1-4 will show the current level of the CLASSIC MAIL system’s usage. Each
“on” indicator corresponds to someone currently using the CLASSIC MAIL system.
You can use these indicators to tell how busy the CLASSIC MAIL system is. If you
have a two-port installation, and if two indicators are on, the CLASSIC MAIL system
will be busy and unable to answer additional calls. If...

3)
4)
5)
Installation Test 3 Fails1)
The CLASSIC MAIL system does not answer calls on
incoming lines, or incoming lines always appear
busy to outside callers.
2)
3)
4)
5)
Chapter I0: Troubleshooting
The Q tone is not being generated by the
Control Unit. You should be able to hear this
tone 
when Q is pressed.
The Control Unit and the CLASSIC MAIL sys-
tem are not properly grounded. Test for proper
grounding by unplugging all outside lines con-
nected to the CLASSIC MAIL system outside
line jacks. Repeat...

System Reference Guide
Installation Test 4 Fails1)
Labeled lines cannot gain access to the CLASSIC
MAIL system.
Installation Test 5 Fails1)
The CLASSIC MAIL system does not transfer calls
properly.
2)
3)
Installation Test 6 Fails1)
The CLASSIC MAIL system does not light telephone
message Iights properly.
2)
3)
Line button may be mislabeled. Try other line
buttons, then see the troubleshooting proce-
dures for Installation Test 2 failures.
Repeat Test 3. If Test 3 is successful, reset the
attendant’s...

The CLASSIC MAIL system does not disconnect1) See the Chapter 9 section, “Adjusting the
properly after callers hang up.CLASSIC MAIL System Disconnect Param-
eters. ”
Chapter 10: Troubleshooting111 

System Reference GuidePart 2: CLASSIC MAIL System Administration 

Appendix A: Installation Data FormRecommended Installation Options
Control Unit Type1.
Merlin Plus q
Merlin 820 q
Is Feature
Package 2
Merlin 410 qInstalled?
Merlin 206 q
q YES q NO2.
Merlin 1030/3070 (See CLASS/C MAIL System Contro/ Unit
Upgrade Kit Installation Guide.)If either the Merlin Plus or the Merlin 820 block is checked, AND you
are installing a two-port system, consider expanding the installation to
four ports. Read Chapter 3, then the Chapter 4 section, “Expanding a
Two-Port Installation”...

Appendix B: Mailbox Assignments
Regular Mailboxes
10
11 (1)*
12 (2)*32*
13 (3)*
14 (4)*
15 (5)*
16
17
18
19
20
21
22
23
24
25
26
27
28
2930*
31*
33*
34*
35*
36*
37*
38*
39*
40*
41*
42*
43*
44*
45*
46*
47*
48*
49*50*
51*
52*
53*
54*
55*
56*
57*
58*
59*
60*
61*
62*
63*
64*
65*
66*
67*
68*
69*
* Mailboxes 1-5 apply to Merlin 206 installations only. Mailboxes 30-79 apply to Merlin 1030/3070 installations only.
Appendix B: Mailbox Assignments115 

Regular Mailboxes
909
91092970*
930
71*
911
93772*
932
912
913
914
915
916
917
73*
933
74*
75*
934
935
76*
936
77*
93778*
900
918
919
920
921
922
923
924
925
926
927
928
93879*
939Guest Mailboxes
940
901
941
902942
943
944
945
946 903
904
905
906
947
948
907
908
Guest Mailboxes 
949 through 999 not shown. 

Appendix C: Business Hour Schedule
Opening Time AM PM
1Monday
2Tuesday
3Wednesday
4Thursday
5Friday
6Saturday
7Sunday
Closing TimeAM PM
Appendix C: Business Hour Schedule
117 

Appendix D: Routing Worksheet — Day
Instructions:
1. Assign a choice number to each new top-level menu choice you want to add. Enter the choice number into the call route keys and note under each key the
type of choice you are adding. If your Control Unit is a Merlin 206 model, your choice numbers are limited to 1-8.
2. Define these new choices using the table below. For transfer points, define the intercom number to transfer to. For record message mailboxes, assign an
available mailbox number. For...