ATT DEFINITY Communications System Generic 3V4 Instructions Manual

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For calls originated at a station Ð The stations
extension
For incoming DCS calls, if the DCS calling party
information is available to the switch (if a station with a
display gets it), this information is also made available
to ASAI.  Otherwise, the calling party information is
provided as the default.
Trunk Group
number and
Trunk Group
Member
number
The Trunk Group number and Trunk Group Member
number are only provided if the Calling Party number is
unavailable.
Called Party
number (DNIS)
For outgoing calls over PRI facilities, the called number
is the one included in the SETUP message.
For incoming calls over PRI facilities, the called number
is the one provided in the SETUP message.
For incoming calls over PRI facilities to a VDN that
does lookahead interflow on calls, if the lookahead
interflow attempt fails, the called number provided is
the principal extension of the dialed number.  If the
interflow attempt is successful, the Called Party
number is provided as the default.
For incoming calls over non-PRI facilities, the called
number is the principal extension (may be a group
[TEG, hunt group, VDN] extension.
5)
For incoming calls to PCOL, the called number is the
default extension value (*****).
For incoming calls to a TEG (principal) group, the TEG
group extension is provided.
For incoming calls to a principal with bridges, the
principals extension is provided.
Connected
Party number
For outgoing calls over PRI facilitiesÐ``connected
number from the ISDN CONNect message
For incoming calls Ð Locally connected extension
(primary extension for TEGs, PCOLs, bridging)
aaaaaaaaaaaaaaaaaaa
5.  If the switch is administered to modify the DNIS digits, then the modified DNIS is passed.
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Call_idThis switch-assigned call identifier is used to associate event
reports to calls and identify a call the adjunct wants to control.
The call identifier is unique within the switch.
Party_idThe switch-assigned identifier that uniquely identifies a party
on a call.  The switch provides the identifier and the adjunct
should retain it for future operations.  The party identifier is
unique within the call_id.
CauseContains the reason the report is being sent.  The following
cause values are valid for this event:
Normal Answer (Answer Supervision from the Network,
Internal Answer) (CSO/16)
Timed Answer (Assumed Answer Based On Internal
Timer) (CS3/17).  Timed Answer is administered on the
Trunk Group form.
Voice Energy Answer (Voice Energy Detected By
Classifier) (CS3/18)
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Cut-Through Event Report
The Cut-Through Event Report is sent when an ISDN PROGress message has
been received for a call using the ISDN-PRI facilities.  The switch maps the
PROGress message to a Cut-Through Event Report.
An ISDN-PRI network may send the switch a PROGress message for several
reasons that are contained in the Progress Indicator (within the PROGress
message).  The switch forwards the PROGress indicator to the adjunct in the
Cut-Through Event Report.
The switch may receive multiple PROGress messages for any given call; each
maps into a Cut-Through Event Report for the call.
This event applies to all monitored or controlled calls except switch-classified.
This event is only sent to the destination party as follows:  When a monitored or
controlled call moves to an off-PBX destination and the PROGress message is
received from the ISDN-PRI facility network.
Report Items
The following is a list of items provided with this report:
Call_idThis switch-assigned call identifier is used to associate event
reports to calls and identify a call the adjunct wants to control.
The call identifier is unique within the switch.
Party_idThe switch-assigned identifier that uniquely identifies a party
on a call.  The switch provides the identifier and the adjunct
should retain it for future operations.  The party identifier is
unique within the call_id.
Progress
IndicatorIndicates interworking of other events occurring in the
network.
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Disconnect/Drop Event Report
A Disconnect/Drop Event Report is generated for a party that disconnects from a
call.  This event report is not generated over monitoring and control associations
for the last disconnected party on a call; a Call Ended Event Report (monitoring
association) or a Third Party Call Ended (control association) is generated
instead.
A Disconnect/Drop Event Report is generated in the following cases:
When a simulated bridged appearance is dropped (when one member
drops)
When an on-PBX party drops from a call
When an off-PBX party drops and the ISDN-PRI receives a disconnect
message
When an off-PBX party drops and the non-ISDN-PRI trunk detects a drop
A Disconnect/Drop Event Report is 
not generated in the following cases:
When a party drops as a result of a transfer operation
When a split or vector announcement drops
When an attendant drops off a call, if the call was received through
attendant group 0
When a switch-classified call is dropped during the call classification
stage.  (A Third Party Call Ended is generated instead.)
When an association that invokes a Third Party Selective Drop or a Third
Party Clear Call capability receives an acknowledgement and does not
receive a Disconnect/Drop Event Report for the party or parties
disconnected
When a call is delivered to an agent and dequeued from multiple splits as
part of vector processing
NOTE:
If a call has User to User Information (UUI) that came from an ISDN
DISCONNECT message or in a Third Party Drop Request stored with it,
and a party drops from the call and a Drop Event Report is sent, then the
UUI is included in the report.
Report Items
The following is a list of items provided with this report:
Connected
Party number
(dropped
number)For an off-PBX party  Ð The default trunk value of (#####) will
be passed.
If the party being dropped is local to the PBX, then the
extension of the party being dropped is passed (primary
extension for TEGs, PCOLs, bridging).
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Call_idThis switch-assigned call identifier is used to associate event
reports to calls and identify a call the adjunct wants to control.
The call identifier is unique within the switch.
Party_idThe switch-assigned identifier that uniquely identifies a party
on a call.  The switch provides the identifier and the adjunct
should retain it for future operations.  The party identifier is
unique within the call_id.
User to User
InformationIf a call has User to User Information (UUI) that came from an
ISDN DISCONNECT message or in a Third Party Drop
Request stored with it, and a party drops from the call and a
Drop Event Report is sent, then the UUI is included in the
report.  UUI is not sent if it did not come from either
DISCONNECT or Third Party Drop.
CauseContains the reason for the disconnection/drop.  Any cause
value passed from the network is included in an ASAI Drop
Event Report.  For ISDN endpoints, the cause value sent to |
the adjunct is the cause value received over the ISDN facility. |
In addition, CS0/127 is a normal drop cause sent for other |
than ISDN endpoints.  For all cause values, see the 
AT&T
ISDN Primary Rate Interface Specification
, July 1989, 801-
802-110.
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Entered Digits Event Report
The Entered Digits Event Report is sent when a DTMF tone is detected because
an inbound caller entered digits.  The tone is disconnected when the far end
answers or ``# is detected.  Up to 24 digits can be collected.  The digits reported
include: 0-9, ``*, and ``#.  The digit string includes the #, if present.
Report Items
The following is a list of items provided with this report:
Call_idThis switch-assigned call identifier is used to associate event
reports to calls and identify a call the adjunct wants to control.
Digits EnteredSpecifies the digits (in ASCII) collected as DTMF digits by the
call prompter/tone detector.
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Hold Event Report
The Hold Event Report is generated in the following case:
When an on-PBX station places a call on hold (that is, hold or
conference/transfer hold)
NOTE:
A call can be placed on hold either manually at the station or via a
Third Party Selective Hold capability.  When a call is manually
placed on hold (that is, either by a hold, switch hook flash, or a
conference/transfer hold), the event report is sent to all associations
receiving event reports on that call.
NOTE:
An association requesting Third Party Selective Hold (that is, the
association over which the capability was requested) receives an
acknowledgement and does not receive a Hold Event Report; other
associations monitoring the call receive the Hold Event Report.
Report Items
The following is a list of items provided with this report:
Connected
Party number
(number that
placed the call
on hold)The extension that placed the call on hold
Call_idThis switch-assigned call identifier is used to associate event
reports to calls and identify a call the adjunct wants to control.
The call identifier is unique within the switch.
Party_idThe switch-assigned identifier that uniquely identifies a party
on a call.  The switch provides the identifier and the adjunct
should retain it for future operations.  The party identifier is
unique within the call_id.
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Login Event Report
This event report is generated when an agent logs into a Domain Control ACD
split/skill.  It is only provided with Link Version 2. |
The agent may request login by using the feature access code/feature button or
the agent may request login through ASAI and receive a positive ACK over the
requesting association. The login event is sent over the domain control (ACD
split) association.
Report Items
The following is a list of items provided with this report:
Agent Work
ModeThe agents work mode entered (AUX in most cases)
Agent Physical
ExtensionThe physical extension of the agent logging in (EAS and ACD
environments)
Agent Logical
ExtensionThe logical extension of the agent logging in (EAS
environment only)
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Logout Event Report
This event report is generated when an agent is logged out of a Domain Control
ACD split.
The adjunct may request agent logout by the Request Feature capability, or the
agent may request logout by using the feature access code/feature button.  The
adjunct requesting logout by the Request Feature capability receives a positive
ACK over the requesting association, independent of the logout event which is
sent over the domain control (ACD split) association.
Report Items
The following is a list of items provided with this report:
Agent Physical
ExtensionThe physical extension of the agent logging out (EAS and
ACD environments)
Agent Logical
ExtensionThe logical extension of the agent logging out (EAS
environment only)
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Queued Event Report
The Queued Event Report is sent as follows:
When a switch-classified call is delivered to a hunt group or ACD split and
the call queues
When a call is delivered or redirected to a hunt group or ACD split and the
call queues
It is possible to have multiple Queued Event Reports for a call.  For example, the
call vectoring feature may queue a call in up to three ACD splits at any one time.
In addition, the event is sent if the call queues to the same split with a different
priority.  This event report is 
not sent when a call queues to an announcement,
vector announcement, or Trunk Group.  It is also not sent when a call queues,
again, to the same ACD split at the same priority.
Report Items
The following is a list of items provided with this report:
Called Party
number (DNIS)For incoming calls over PRI facilities, the destination number
as in the SETUP message
For incoming calls over PRI facilities to a VDN that does
lookahead interflow on calls, if the lookahead interflow attempt
fails, the called number provided is the principal extension of
the dialed number.
For incoming calls over non-PRI facilities, the called number is
the principal extension [may be a group (TEG, PCOL, hunt
group, VDN) extension.
6]
Call_idThis switch-assigned call identifier is used to associate event
reports to calls and identify a call the adjunct wants to control.
The call identifier is unique within the switch.
Calls in QueueThis is the call position in the queue in the hunt group or ACD
split.  This number includes the current call and excludes all
direct-agent calls in the queue.
Domain
(ACD split)The extension of the ACD split to which the call queued
aaaaaaaaaaaaaaaaaaa
6.  If the switch is administered to modify the DNIS digits, then the modified DNIS is passed.
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