ATT DEFINITY Communications System Generic 3V4 Instructions Manual

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Station domain, 5-3
Station Feature Query, 9-9
Station Message Detail Recording
feature interactions, 12-38
Station Status Query, 9-10
Stop Call Notification
capability, 6-1, 6-5
parameter, 6-5
Supervisor-assist call, 4-1, 4-22
class of users, 4-23
classification, 4-24
destination, 4-25
EAS interaction with, 12-30
negative acknowledgements of, 4-25
originator, 4-24
parameters, 4-23
Suspend alarms
capability, 11-1, 11-3
parameters, 11-3
Switch operation
for direct-agent call setup, 4-20
for supervisor-assist call setup, 4-24
for switch-classified call setup, 4-13
for user-classified call setup, 4-17
Switch-classified call, 4-1, 4-7, 14-2, 14-5
and Alert Destination First option, 2-4, 4-26, 12-30
and Answered Event Report, 3-11
and Service Circuit option, 2-4, 4-26, 12-30
EAS interaction with, 12-30
parameters for, 4-8
Switch-hook flash
operation, 12-3
System assembly, 13-2, 13-7
System capacity, B-1
System limits, B-1
System Parameters-Features form, 4-11
System Reports
feature interactions, 12-39
System-Parameters Customer-Options Form, 14-5
Systems
duplicated, 14-2
multiple-port, 14-2
unduplicated, 14-2
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T
TEG, See Terminating Extension Group
Telnet
administering ASAI-Ethernet with, 13-4
Temporary bridged appearances
feature interactions, 12-39
Terminating capabilities, 1-3Terminating Extension Group, 3-8
feature interactions, 12-39
Testing links, 14-6
Third Party Answer, 5-1
capability, 5-9
Third Party Auto Dial, 5-2
capability, 5-24
Third Party Call Ended
capability, 4-2, 4-50
Third Party Clear Call, 4-45
capability, 4-2
Third Party Domain Control Ended, 5-2
capability, 5-30
Third Party Domain Control Request
for ACD Split/EAS skill domain, 5-1
for ACD split/EAS skill domain, 5-7
for station domain, 5-1
parameters, 5-5
Third Party Domain (Station) Control Request, 5-5
Third Party Make Call, 4-1, 4-4
and VDN, 12-19
options, 4-26
parameters, 4-4
supported call types, 4-7
with Alert Destination First option, 2-4, 4-26, 12-30
with Service Circuit option, 2-4, 4-26, 12-30
Third Party Merge, 4-38
and Domain Call Control, 5-4
capability, 4-2, 5-2, 5-19
parameters, 4-38, 5-19
Third Party Reconnect, 5-2
and Domain Call Control, 5-4
capability, 4-2, 5-14
parameters, 5-14
Third Party Relinquish Control, 4-44, 5-2
capability, 4-2, 5-26
parameters, 4-44
Third Party Selective Drop, 4-42, 5-2
and Domain Call Control, 5-4
capability, 4-2, 5-22
parameters, 5-22
Third Party Selective Hold, 4-30, 5-1
and Domain Call Control, 5-4
capability, 4-1, 5-12
parameters, 5-12
Third Party Send DTMF Signals, 5-2
capability, 4-2, 4-47
(Domain) capability, 5-28
Third Party Take Control
capability, 4-1, 4-27
parameters, 4-27
Timed Reminder feature interactions, 12-40
TN2170 circuit pack, 13-3
TN2208 circuit pack, 13-2
TN556 circuit pack, 13-2
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TN570 circuit pack, 14-2
TN776 circuit pack, 14-2
Toll fraud
and ASAI-Ethernet, 13-4
Tone detector, 3-33, 7-2
Tones
audible, 4-17, 4-20
Transfer
button, 3-25, 12-21
feature interactions, 12-41
Transport
BRI or Ethernet, 14-3
Trunk Group form
used to administer Timed Answer, 3-29
Trunk Group Query, 9-10
Trunk Seized Event Report
generation of, 3-40
items, 3-7
Trunks
ISDN-PRI, 4-7, 14-2, 14-5
Trunk-To-Trunk Transfer
feature interactions, 12-41
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U
U-Abort (User Abort), 4-2
capability, 3-1, 3-46
causes for ending the association, 3-46
UDP, 
See Uniform Dial Plan
Unduplicated systems, 14-2
Uniform Dial Plan, 4-7
Upgrades, 14-2
User to User Information, 2-10, 4-6, 5-23, 7-5
event report item, 3-10, 3-20, 3-32
User-classified calls, 4-1
classification of, 4-17
destination of, 4-18
EAS interaction with, 12-28
feature interactions, 12-3
negative acknowledgement of, 4-18
parameters, 4-16
User-Entered Information, 3-20
UUI, 
See User to User Information
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V
Value Query
associations, 1-4
capability, 9-1, 9-2for logical agents, 12-32
Integrated Directory Database, 9-6
Internally Measured Data, 9-3
parameters, 9-2
Value Query Capability Group, 1-2
Value Query Response
capability, 9-1, 9-14
parameters, 9-14
VDN
administration form, A-30
display override, A-30
in call coverage path, 12-14
Lookahead Interflow, A-33
VDN Return Destination, 2-12, 14-2, A-69, A-71
Vector announcements, 3-3
Vector Directory Number, 2-5
Vector-controlled splits, 6-2, 12-20
Vectoring software, 14-2
Vendor partners, 14-4, 14-6
Versions, 11-6
Voice Response Unit, 2-8
Voice (Synthesized) Message Retrieval
feature interactions, 12-41
VRU, 
See Voice Response Unit
VuStats, 14-2
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W
Work mode changes for logical agents, 12-32
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RELEASE NOTES
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The following CallVisor ASAI G3V4 enhancements are covered in this issue of
the 
DEFINITYÒCommunications System Generic 3 CallVisorÒASAI Technical
Reference
:
ASAI-Accessed Internally Measured Data
This feature allows an ASAI adjunct application to access and retrieve
Internally Measured Data used to provide VuStats information to display-
equipped digital voice stations.  The application accesses this data via a
new Value Query message that specifies whether agent, split/skill, trunk
group, or VDN information is being requested.  The new message also
specifies a particular observed object of the type (for example, agent or
split) specified in the request.
By providing Internally Measured Data via ASAI, applications can offer
enhanced VuStats-like presentations (for example, using graphics, color,
or multimedia) on a PC or can further process this data to provide
enhanced statistics for better call center management. Also, VuStats-like
service can be provided without requiring a digital display-equipped
station.
Send DTMF Signals
This feature is an ASAI-accessed service that, when invoked by a client
application, causes the DEFINITY system to send a DTMF sequence on
behalf of one party on an active call.  The digit sequence to be transmitted
is contained in the ASAI service message.
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The DTMF tones can be heard by any endpoint connected to the sending
talk path.  Through such a tone sequence, an adjunct can interact with
far-end applications such as automated bank tellers, automated
attendants, voice mail systems, various databases, and paging services.
An application could provide certain convenience features such as
automated entry of passwords or service-access sequences.
MultiQuestÒFlexible Billing
This feature allows an ASAI adjunct to change the rate at which an
incoming 900-type call is billed.
Redirect Call
This feature allows an ASAI adjunct to direct the switch to move an
already alerting call away from an extension (at which it is alerting) to
another endpoint.  Prior to G3V4, such routing was possible only if switch
features, rather than an ASAI-provided service, were used (for example,
call forwarding or Send All Calls).  With this service, an application could,
for example, determine, based on call-related information or time of day,
etc., whether to answer the call or re-route it to some other number.
This service does not support removing a call from a queue.  Only calls
alerting at extensions can be manipulated by this service.
ASAI-Accessed Integrated Directory Database Service
This feature allows an ASAI adjunct to access and retrieve administered
name-extension associations stored in the switch (all administered names
associated with station extension numbers, trunk groups, VDNs,
announcements, logical agents, extensions, ACDs, split/skills, and data
extensions).  The application accesses this data via a new Value Query
message containing the target extension. If a valid Query Message is
submitted, the switch responds with a message containing the
administered name.
Event Report Capabilities
Enhancements to Event Reports allow ASAI adjuncts to receive Event
Reports when specified events occur at monitored objects. In addition, in
the Alerting Event Report, new cause values are provided to specify a
reason for redirection.
The following are descriptions of new/changed Event Reports for G3V4.
These reports are only provided if Link Version 2 is active.
Ð Agent Login Event Report Ð This is a new Event Report provided
when an agent logs into a domain-controlled ACD group or EAS
skill.  Notification of manual login events allows adjunct applications
to maintain accurate views of current agent login/logout status.
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Ð Call-Originated Event Report Ð This is a new Event Report
provided when a call is manually or otherwise originated from a
domain-monitored station. It also provides the dialed digits to an
application.
Ð Alerting Event Report Ð The existing Alerting Event Report has
been enhanced to provide a new set of cause code values that
map one-to-one to each existing G3V4 reason for redirection that
appears on display-equipped stations when a redirected call is
offered.
The new cause codes are provided in an existing Information
Element of the Report. An adjunct application can use this new
information to provide an enhanced information display (for
example, on a computer monitor) to called parties or to otherwise
determine how to best handle an incoming call.
In addition to these G3V4 enhancements, a new transport option, ASAI-Ethernet,
is available.
CPN/BN on BX.25 links has been removed in G3V4.
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