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ATT DEFINITY Communications System Generic 3V4 Instructions Manual

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555-230-220
September
1995
DEFINITYÒCommunications
System
Generic 3V4
CallVisorÒASAI Technical Reference
       
 1

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CopyrightÓ1993 AT&T All Rights Reserved
Printed in USA
Notice
While reasonable effort was made to ensure that
the information in this document was complete and
accurate at the time of printing, AT&T cannot
assume responsibility for any errors.  Changes
and/or corrections to the information contained in
this document may be incorporated into future
issues.
Your Responsibility for Your Systems
Security
Toll fraud is the unauthorized use of your...

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Contents
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About This Documentxvii
Intended Audience xvii
Terminology xviii
Conventions Used in This Document xviii
Related Documents xix
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1ASAI and Capability Groups1-1
Introduction 1-1
Capabilities 1-3
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2ASAI and Supported Applications2-1
Introduction 2-1
Applications 2-2
Sample Applications 2-3
Inbound Call Management 2-5
Office...

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Contents
Third Party Merge 4-38
Third Party Selective Drop 4-42
Third Party Relinquish Control 4-44
Third Party Clear Call 4-45
Third Party Send DTMF Signals (G3V4) 4-47
Third Party Call Ended 4-50
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5ASAI and Domain Control5-1
Domain (Station) Control Description 5-3
Domain Call Control Capabilities 5-4
Third Party Domain (Station) Control Request 5-5
Third Party Domain Control Request for ACD Split/
EAS Skill...

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Contents
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8ASAI and Request Feature Capabilities8-1
Request Feature Capability Group 8-2
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9ASAI and Value Query Capabilities9-1
Value Query 9-2
Value Query Response 9-14
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10ASAI and Set Value Capabilities10-1
Set Value 10-2
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11ASAI Maintenance Capabilities11-1
Heartbeat 11-2
Suspend Alarms 11-3...

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Contents
BCMS Login IDs 12-12
Bridged Call Appearance 12-12
Busy Verification of Terminals 12-13
Call Coverage 12-13
Call Forwarding All Calls 12-15
Call Park 12-16
Call Pickup 12-16
Call Vectoring 12-17
Call Waiting 12-20
Class of Restriction (COR) 12-20
Class of Service (COS) 12-21
Conference 12-21
DCS 12-21
Direct Agent Calling 12-22
Do Not Disturb 12-27
Drop Button Operation 12-27
Duplication 12-28
Expansion Port Network (EPN) 12-28
Expert...

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Contents
Terminating Extension Group (TEG) 12-39
Timed Reminder 12-40
Transfer 12-41
Trunk-to-Trunk Transfer 12-41
Voice (Synthesized) Message Retrieval 12-41
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13ASAI-Ethernet13-1
Overview 13-1
Physical Connectivity 13-1
Administration 13-5
System Operation 13-6
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14Installation and Test for CallVisor ASAI14-1
Hardware Installation 14-1
Software Installation 14-2
CallVisor...

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Contents
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BASAI and Generic 3 Switch RequirementsB-1
Capacity Requirements and Constraints B-1
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GLGlossaryGL-1
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INIndexIN-1
xii  Issue 4  September 1995

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Figures
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2ASAI and Supported Applications
2-1. Single Link Ð Single Processor Configuration 2-1
2-2. Multiple Link Ð Single Processor Configuration 2-16
2-3. Single Link Ð Multiple Processors Configuration 2-17
2-4. Single Link Ð Gateway/Server Configuration 2-18
2-5. ASAI Integration with a VRU Configuration 2-19
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13ASAI-Ethernet
13-1. DEFINITY LAN Gateway System Assembly...

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Figures
A-14. Call Flow for an Agent who has a VDN in the Coverage
Path A-55
A-15. Call Flow for Call to a VDN with Announcement and
Routed to Another VDN A-57
A-16. Outgoing Call over Non-ISDN Trunk A-59
A-17. Call Flow for Outgoing ISDN Call that Traverses
a Non-ISDN Network A-60
A-18. Distributed ACD Configuration A-62
xiv  Issue 4  September 1995

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