ATT DEFINITY Communications System Generic 3V4 Instructions Manual

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Request Feature Associations
Value Query Associations
Set Value Associations
Maintenance Associations
1-4  Issue 4  September 1995 

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ASAI and Supported
Applications
2
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Introductionbbbbbbbb
This chapter provides a look at the various configurations and applications that
can be supported by the ASAI capabilities.
The first part of this chapter presents a simple configuration and several
application samples.  The latter part provides additional configurations that
support the ASAI capabilities, and a table that defines the capacity limitations...

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The adjunct can be a personal computer, a minicomputer, or a mainframe.
Applications on the same adjunct monitor and control voice calls or perform other
operations on behalf of a telephone user.
Applications on the adjunct can share the ASAI link when communicating with
the switch. The switch does not distinguish between multiple applications that
may be sharing a switch link.
A user typically has a telephone and a data...

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Sample Applicationsbbbbbbbb
The sample applications in the following section provide a practical, ``real world
illustration of ASAI capabilities.
NOTE:
The applications described in this section are not restricted to any
particular configuration described in this section, nor are they mutually
exclusive.  Any configuration and group of applications can be used
simultaneously.  The switch does not restrict any mix of...

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Preview Dialing
1. The agent uses a data terminal to log into the outbound telephone support
application.  The application establishes a Domain (Station) Control
association for the agent.  There must be one such association for each
agent.
2. The agent enters information indicating readiness to preview data.  There
must be one such association for each agent.
3. The adjunct application displays a screen of data to the...

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4. The switch provides the adjunct application(s) with event reports for call
activity within the ACD split.  The application, in turn, might display
information from the calling list to an agent when the switch ACD software
connects an outbound call to an agent.
5. The cycle continues.
6. For G3V3 and later, the Answering Machine Detection feature may be
used in conjunction with this type of dialing to receive Connected...

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The following sample scenarios illustrate the operation of several ICM
applications.
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The ACD Call Activity Monitoring Application uses event reporting to track the
call activity of VDNs, ACD splits, and individual agents or users. (For G3V3 and
later, Multiple Monitors provides the ability for up to three ASAI applications to
monitor the same ACD Split or VDN domain.)
The...

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Data Screen Delivery and Voice/Data
Transfer
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A Data Screen Delivery and Voice/Data Transfer application may use CPN/BN or
calling party number, DNIS or called party number, and answering destination
information to construct and deliver a data screen to the answering agent/users
data terminal.  Likewise, when an agent or user conferences or transfers a call,
the application uses the conferenced agent or...

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Data Screen Delivery with Call Promptingbbbbbbbbbbbbbbb
The application can also use the switch-based Call Prompting feature to obtain
additional information (for example, account number) from the caller. The
entered information can be used to select the appropriate data screen.
A sample scenario for the Data Screen Delivery with Call Prompting application
is as follows:
1. The customer administers a vector with a Collect...

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4. When a call enters the monitored ACD split or VDN, the switch starts
sending Event Reports to the application about the call including the Call
Offered to Domain Event Report containing the calls CPN/BN, DNIS, and
any lookahead interflow and collected digits information associated with
the call.
5. When a call is connected to the VRU, the application uses the VRUs
voice processing capabilities to interact with the...