ATT DEFINITY Communications System Generic 3V4 Instructions Manual

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Event Reporting and U-Abort
Capabilities
3
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Introductionbbbbbbbb
Common capabilities are those capabilities used by more than one capability
group.  There are two common capabilities: Event Reporting and U-Abort (User
Abort).
This chapter describes these capabilities and the capability groups where they
are present.
Event Reporting
CapabilityThis capability is used by the switch to send call-related
information...

Event Reporting and U-Abort Capabilitiesbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Event Reportsbbbbbbbb
Capability Groups and Event Reportingbbbbbbbbbbbbbbb
The Event Reporting capability can be invoked from the following capability
groups:
Call Control Capability Group
Domain (Station or ACD Split) Control Capability Group
Notification Capability Group
See Chapters 4, 5, and 6, respectively, for discussions of these capability
groups.
An administrable option called ``Event Minimization is...

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Non-Call-Related Event Reportingbbbbbbbbbbbbbbb
The event reports mentioned previously were all related to a specific call.  An
event report that is not directly related to a specific call can also be generated.
When an agent logs out of a split/skill that is under Domain (ACD split) Control, a
Logout Event Report is generated.  Starting with G3V4, a Login Event Report is
generated when an agent logs into this type...

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Event Report Items Provided with Each Event Report
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Domain (ACD split associated with the call Ð if any)
User to User Information (UUI)
Reason for Redirection Alerting, contd.
Called Party number
Connected Party number (answering party...

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Event Report Items Provided with Each Event Report
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Call Offered to Domain,
contd.
Called Party number (DNIS)
Call_id
Item indicator (User-Entered Information  Ð contains up to
16 digits from the most recent Collect Digits vector step)...

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Event Report Items Provided with Each Event Report
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Party_id
Cause Connected, contd.
Call_id
Party_id
Progress Indicator Cut-Through
Connected Party number (dropped number)
Call_id
Party_id
Cause
User to User Information (UUI) Disconnect/Drop
Digits...

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Event Report Items Provided with Each Event Report
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Connected Party number (number that reconnected to the
call)
Call_id
Party_id Reconnected
Called Party number (default unknown)
Call_id
Cause Reorder/Denial
Called Party Number
Call_id
Party_id Trunk...

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Alerting Event Report
The switch sends the Alerting Event Report for monitored, controlled, and
domain-controlled calls when the following events occur:
The originator of a switch-classified call1 is an on-PBX station, and ringing
or zip tone is started.
When a call is redirected to an off-PBX station and the ISDN ALERTing
message is received from an ISDN-PRI facility.
When a switch-classified call is trying to...

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Report Items
The following is a list of items provided with this report:
Calling Party
number
For outgoing calls over PRI facilities Ð ``calling
number from the ISDN SETUP message.
For outgoing calls over non-PRI facilities or on-PBX
calls Ð locally originating extension.
For incoming call over PRI facilities Ð ``calling number
from the ISDN SETUP message.
For incoming calls over non-PRI facilities, the calling...