ATT DEFINITY Communications System Generic 3V4 Instructions Manual

							Glossarybbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
VRIVoice Response Integration
VRUVoice Response Unit
VuStatsA feature that allows stations equipped with
displays to display data items chosen from
the BCMS data.
Work modeAn ACD agents work state: manual-in,
auto-in, after-call-work, or aux (auxiliary).
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Index
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A
ACD, See Automatic Call Distribution
ACD Agent Login Audit Query, 9-6
ACD Agent Status Query, 9-6
ACD Split Query, 9-7
ACS, 
See Adjunct-Controlled Splits
Activate/Cancel SAC and call forwarding
EAS interaction with, 12-32
Add Hunt Group form, 14-4, 14-5
Add Station form, 14-3
add station command, 14-3
Add Trunk Group form, 14-5
Add VDN form, 14-5
Adjunct
definition, 1-1
links, 14-2
serving as gateway, 2-18
Adjunct Alarm Administration, 14-4
Adjunct Call Routing, 2-9, 12-19, A-20, A-71
Adjunct Processor, A-48
Adjunct Routing, 2-9, 12-19, A-20, A-71
adjunct routing command, 7-4, 12-19, A-55, A-69
Adjunct-Controlled Splits, 12-8, 14-4
Adjuncts
vendor partner, 14-4
Administering DEFINITY LAN Gateway, 13-2, 13-5
with a terminal or PC, 13-4
with telnet, 13-4
Administering links, 14-3
Administering Timed Answer, 3-29
Administration form
VDN, A-30
Administration without Hardware, 12-1
Agent conference, A-12
Agent Login Event Report, 5-1, 5-3
Agent Login ID form, 14-5
Agent Logout Event Report, 5-1, 5-3
Agent Reconfiguration, A-14
Agent status displays, 12-9
Alarm Administration
Adjunct, 14-4
Alerting Event Report, 2-7
generation of, 3-8
items, 3-3
split/vector announcements, 3-8
AMD, 
See Answering Machine Detection
Analog sets, 12-2Analog station operation, 5-11
Announcement circuit pack, 14-1
Announcements, 3-3, 12-4, 12-9
Answer classification, 4-10
Answer Supervision, 4-7, 12-4
Answered Event Report, 4-11
called party number item, 3-11
for switch-classified calls, 3-11
generation of, 3-11
items, 3-4, 3-11
Answering Machine Detection, 2-5, 3-12, 3-17, 4-5, 
4-6, 4-9, 4-10, 4-11, 4-13, 4-14, 14-2, 14-5
Application
Adjunct Routing, 2-9
Automatic agent reconfiguration, 2-11
Data Screen Delivery, 2-7, 2-8
Incoming Call Identification, 2-12
Logging for Call Back, 2-11
Message Desk, 2-14
Phone Management and Directory Services, 2-13
Application Service Element, 1-1, 4-1
Applications
call prompting, 14-1
predictive dialing, 14-1
supported, 2-1, 2-2
ARS, 
See Automatic Route Selection
ARS/AAR
feature interactions, 12-5
ASAI-Accessed Internally Measured Data, 14-2, 14-5
ASAI-BRI link, 14-1
ASAI-Ethernet
and LAN network administration, 13-4
and security, 13-4
brouter, 13-1, 13-6, 13-7
cables, 13-3
compared to ASAI-BRI, 13-1
connectors, 13-3
link, 14-1
protocol, 13-6
ASAI-Provided Digits feature, 2-10, 7-5
ASAI-Requested Digit Collection feature, 2-10, 2-12, 
7-5, 7-6
ASAI-supported applications, 2-1
ASE, 
See Application Service Element
Assist/supervisor assist feature, 12-9
Associations
call control, 1-3
definition of, 1-3
domain control, 1-3
maintenance, 1-4
notification, 1-3
relationship to capability groups, 1-3
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request feature, 1-4
routing, 1-3
set value, 1-4
value query, 1-4
AT&T
adjunct links, 14-2
vendor partners, 14-6
Attendant Auto-manual Splitting feature, 12-6
Attendant Call Waiting feature, 12-7
Attendant Console form, 14-5
Attendant Control of Trunk Group Access, 12-7
Attendant group 0
and event reports, 3-3
Attendant groups, 12-5
Attendants, 12-5
Attendant-specific button operation, 12-6
Audible tones, 4-17, 4-20
AUDIX, 3-23
feature interactions, 12-8
Authorization codes
feature interactions, 12-8
Auto-Answer feature
and analog sets, 12-2
Auto-available split
feature interactions, 12-12
Automatic agent reconfiguration application, 2-11
Automatic Answering feature, 12-10
Automatic Call Distribution, 14-5
configurations, 14-2
coverage interactions for calls, 12-26, 12-27
feature interactions, 12-8
monitoring call activity, 2-6
software, 14-2
split, 2-5, 
See also Splits
Automatic Callback on Busy/No Answer
feature interactions, 12-11
Automatic Route Selection, 14-5
software, 14-2
AWOH, 
See Administration without hardware
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B
Basic Rate Interface
link, 14-1
transport, 14-3
Blind transfer
ACD split or VDN monitoring, A-10
BRI, 
See Basic Rate Interface
Bridged Call Appearance
feature interactions, 12-12
Brouter
DEFINITY LAN Gateway, 13-1Busy condition, 4-12
Busy Event Report items, 3-4
Busy Verification of Terminals
feature interactions, 12-13
Busy/Unavailable Event Report
generation of, 3-13
Button
call appearance, 12-6
call park, 12-16
cancel, 12-6
conference, 12-21
consult, 12-21
drop, 12-27
exclusion feature, 12-37
hold, 12-6
last number dialed, 12-34
release, 12-6
split, 12-6
start, 12-6
transfer, 12-21
Button Operation
attendant-specific, 12-6
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C
Call Appearance button, 12-6
Call classification
direct-agent, 4-20
supervisor-assist calls, 4-24
switch-classified call, 4-9
user-classified calls, 4-17
Call classifier, 2-4, 3-11, 4-7
circuit pack, 14-1
Call Classifier Query, 9-8
Call Conferenced Event Report, 2-7
generation of, 3-15
items, 3-4
Call Control
acceptance, 4-3, 5-4
associations, 1-3
capabilities (domain), 5-4
requests and call states, 4-3
Call Control Capability Group, 1-2, 4-1
event reporting from, 3-2
Call coverage
feature interactions, 12-13
to AUDIX
and station monitoring, A-19
to station
and station monitoring, A-18
VDNs in path, 12-14
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Call destination
direct-agent, 4-21
supervisor-assist, 4-25
switch-classified, 4-14
user-classified, 4-18
Call Ended Event Report
generation of, 3-17
items, 3-4
Call Forwarding All Calls
feature interactions, 12-15
Call Initiated Event Report
generation of, 3-18
items, 3-4
Call monitoring
VDNs and ACD splits, A-7
Call Offered to Domain Event Report, 2-8
generation of, 3-19
items, 3-4
Call Originated Event Report
generation of, 3-22
items, 3-5
Call originator
direct-agent, 4-21
supervisor-assist, 4-24
switch-classified, 4-14
user-classified call, 4-17
Call parameters
direct-agent calls, 4-19
supervisor-assist calls, 4-23
switch-classified calls, 4-8
user-classified calls, 4-16
Call Park, 3-15, 3-25
button, 12-16
feature interactions, 12-16
Call pickup
feature interactions, 12-16
Call prompter, 3-33
Call Prompting, 2-11, 12-18, 14-1
Call Redirected Event Report
and monitored calls, 3-23
circumstances when not sent, 3-24
controlled calls, 3-23
generation of, 3-23
items, 3-5
Call Reference Value, 3-46
Call setup
switch operation for direct-agent call, 4-20
switch operation for supervisor-assist call, 4-24
switch operation for switch-classified call, 4-13
switch operation for user-classified call, 4-17
Call states and Third Party Call Control requests, 4-3
Call Transferred Event Report, 2-7
generation of, 3-25
items, 3-5Call types
direct-agent, 4-19
parameters, 4-25
supervisor-assist, 4-22
switch-classified, 4-7
Third Party Make Call, 4-7
user-classified, 4-15
Call vectoring, 2-9, 14-5
applications, 14-2
feature interactions, 12-17
form, 14-5
Call waiting
feature interactions, 12-20
Called Party Number
event report item, 3-22
Called party number item
answered event report, 3-11
Call_id
event report item, 3-10, 3-11, 3-14, 3-17, 3-18, 
3-22, 3-24, 3-29, 3-30, 3-32, 3-33, 3-34, 3-37, 
3-38, 3-39, 3-40
Calling Party Number
event report item, 3-22
Calling Party Number/Billing Number (CPN/BN), 2-5
Call-Related Event Reporting, 3-2
Calls
controlled, 3-23
merging, 3-42
monitored
and Call Redirected Event Report, 3-23
resulting in event reports, 3-2
Calls Query, 9-7
Cancel button, 12-6
Capability
categories, 1-3
U-Abort, 3-46
Capability Group
Call Control, 1-2
definition, 1-1
Domain (station/ACD split) Control, 1-2
Maintenance, 1-2
Notification, 1-2
Request Feature, 1-2
Routing, 1-2
Set Value, 1-2
Value Query, 1-2
Capacity
system, B-1
Cause
event report item, 3-12, 3-14, 3-17, 3-29, 
3-32, 3-39
Change ARS Digit Analysis form, 14-5
change circuit-packs cabinet command, 13-2
Change Hunt Group form, 14-4, 14-5
Change Trunk Group form, 14-5
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Change VDN form, 14-5
Circuit card
Packet Controller, 14-1
Circuit packs
Announcement, 14-1
Call Classifier, 14-1
DS1 Interface, 14-1
Expansion Interface, 14-2
Facility Test, 14-2
ISDN-BRI, 14-1
Packet Maintenance, 14-1
TN2170, 13-3
TN2208 (Ethernet), 13-2, 13-3
TN556 (BRI), 13-2
TN570, 14-2
TN776, 14-2
Class of Restriction, 4-2
feature interactions, 12-20
form, 12-20
Class of Service
feature interactions, 12-21
collect digit (vector) command, 12-18
Commands
add station, 14-3
adjunct routing, 7-4, 12-19, A-55, A-69
change circuit-packs cabinet, 13-2
collect digit (vector), 12-18
display station, 5-3
list station, 12-39
route to numbers, 12-10
route to (vector), 12-9, 12-18
set options, 14-5
Common Capability
definition, 3-1
Event Reporting, 3-1
U-Abort, 3-1
Components
hardware, 14-1
Conference
and Third Party Merge Request, 3-15
button, 3-15, 12-21
feature interactions, 12-21
Configuration
ACD, 14-2
ASAI integration with a VRU, 2-19
generic 3, 2-16
multiple link/single processor, 2-16
single link
gateway/server, 2-17
single link/multiple processors, 2-17
single link/single processor, 2-1
Connected Event Report, 2-5, 2-7
generation of, 3-27
items, 3-5Connectors
DEFINITY LAN Gateway, 13-3
Consult
button, 12-21
feature interactions, 12-21
Consultation
ACD split or VDN monitoring, A-11
Controlled Calls, 3-2, 3-23
Call Redirected Event Report, 3-23
Controlling capabilities, 1-3
COR, 
See Class of Restriction
Coverage Response Interval (CRI), 3-23
CRI, 
See Coverage Response Interval
CRV, 
See Call Reference Value
Customer Options form
and Lookahead Interflow feature, 12-18
Cut-Through Event Report
generation of, 3-30
items, 3-6
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D
Data calls, 12-21
Data Communications Systems
feature interactions, 12-21
Data Screen Delivery
and Voice/Data Transfer application, 2-7
with Call Prompting application, 2-8
DCS, 
See Data Communications Systems 
See Distributed Communications System
DEFINITY LAN Gateway, 13-1
administration, 13-2, 13-5
as shipped from factory, 13-8
brouter, 13-1, 13-6, 13-7
system assembly, 13-2, 13-7
Dialed Number Identification Service, 2-5
Dialing
predictive, 2-3
preview, 2-3
Direct-agent call, 4-1
destination, 4-21
EAS interaction with, 12-29
logical, 4-19
negative acknowledgement of, 4-21
originator, 4-21
parameters, 4-19
Direct-Agent calling
feature interactions, 12-22
Disconnect/Drop Event Report, 2-7
generation of, 3-31
items, 3-6
display station command, 5-3
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Distributed Communications System, 4-7
DNIS, 
See Dialed Number Identification Service
Do Not Disturb
feature interactions, 12-27
Domain Call Control
capabilities, 5-4
parameters, 5-4
Domain Control Capability Group
event reporting from, 3-2
Domain (station) control, 5-3
Domain (station/ACD split) Control
associations, 1-3
capability group, 1-2
Domain-controlled calls, 3-2
Drop button operation
feature interactions, 12-27
DS1 Interface circuit pack, 14-1
Duplicated systems, 14-2
Duplication
feature interactions, 12-28
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E
EAS, See Expert Agent Selection, See Expert Agent Skills
EIS, 
See Electronic Information Systems
Electronic Information Systems, 14-4
Entered Digits Event Report
generation of, 3-33
items, 3-6
EPN, 
See Expansion Port Network
Equipment
vendor partner, 14-4
Ethernet
link, 14-1
Multi-Function Board, 14-1
transport, 14-3
Event Minimization, 3-2
Event Notification Cancel
capability, 6-1, 6-4
parameters, 6-4
Event Notification Ended
capability, 6-1, 6-7
parameters, 6-7
Event Notification Request
capability, 6-1, 6-2
parameters, 6-2
Event Report, 3-2, 4-2
agent login, 5-1, 5-3
agent logout, 5-1, 5-3
alerting, 3-8
answered, 3-11
busy/unavailable, 3-13call conferenced, 2-7, 3-15
call ended, 3-17
call initiated, 3-18
call offered to domain, 3-19
call originated, 3-22
call redirected, 3-23
call transferred, 2-7, 3-25
connected, 3-27
cut-through, 3-30
disconnect/drop, 3-31
entered digits, 3-33
hold, 3-34
item
called party number, 3-22
call_id, 3-10, 3-11, 3-14, 3-17, 3-18, 3-22, 
3-24, 3-29, 3-30, 3-32, 3-33, 3-34, 3-37, 
3-38, 3-39, 3-40
calling party number, 3-22
cause, 3-12, 3-14, 3-17, 3-29, 3-32, 3-39
flexible billing, 3-21, 7-3
party extension, 3-22
party_id, 3-10, 3-11, 3-18, 3-22, 3-29, 3-30, 
3-32, 3-34, 3-38, 3-40
reason for redirection, 3-10
user to user information, 3-10, 3-20, 3-32
login, 3-35
logout, 3-36
queued, 3-37
reconnect, 3-38
reorder/denial, 3-39
trunk seized, 3-40
Event reporting
as a common capability, 3-1
call merging rules, 3-42
call-related, 3-2
definition, 3-1
invoking from capability groups, 3-2
Event reports
and attendant group 0, 3-3
and split announcements, 3-3
and vector announcements, 3-3
EAS interaction with, 12-30
items provided with each, 3-3, 3-4, 3-5, 3-6, 3-7
multiple connected, 3-27
non-call-related, 3-3
sent to adjuncts, 3-2
using in associations, 3-41
Exclusion feature button, 12-37
Expansion Interface circuit pack, 14-2
Expansion Port Network, 14-2
feature interactions, 12-28
Expert Agent Selection
agent skills, 14-2, 14-5
and direct-agent calls, 12-29
and logical agents, 12-28
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and logical direct-agent calls, 12-29
and skill hunt groups, 12-28
and supervisor-assist calls, 12-30
and switch-classified calls, 12-30
and user-classified calls, 12-28
Extension Information Query, 9-8
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F
Facility Restriction Levels
feature interactions, 12-33
Facility Test circuit pack, 14-2
Feature interactions
announcements, 12-4
answer supervision, 12-4
ARS/AAR, 12-5
AUDIX, 12-8
authorization codes, 12-8
auto-available split, 12-12
Automatic Call Distribution, 12-8
Automatic Callback on Busy/No Answer, 12-11
bridged call appearance, 12-12
Busy Verification of Terminals, 12-13
Call Coverage, 12-13
Call Forwarding All Calls, 12-15
Call Park, 12-16
call pickup, 12-16
Call Vectoring, 12-17
call waiting, 12-20
Class of Restriction, 12-20
Class of Service, 12-21
conference, 12-21
consult, 12-21
data calls, 12-21
DCS, 12-21
direct-agent calling, 12-22
Do Not disturb, 12-27
drop button operation, 12-27
duplication, 12-28
Expansion Port Network, 12-28
Facility Restriction Levels, 12-34
Forced Entry of Account Codes, 12-34
hold, 12-34
hot line, 12-34
Integrated Services Digital Network, 12-34
Last Number Dialed, 12-34
multiple split queuing, 12-35
music on hold, 12-35
Personal Central Office Line, 12-35
Primary Rate Interface, 12-36
Priority Calling, 12-37
Privacy-Manual exclusion, 12-37Ringback Queuing, 12-37
Send All Calls, 12-37
Service Observing, 12-38
single-digit dialing and mixed station numbering, 12-38
Station Message Detail Recording, 12-38
System Reports, 12-39
Temporary Bridged Appearances, 12-39
Terminating Extension Group, 12-39
Timed Reminder, 12-40
Transfer, 12-41
Trunk-to-Trunk Transfer, 12-41
user-classified calls, 12-3
Voice (Synthesized) Message Retrieval, 12-41
Feature options administration
for AT&T vendor partners, 14-4
Feature-Related System Parameters form, 14-5
Flexible Billing, 14-2, 14-5, A-72
associated features, 14-5
event report item, 3-21, 7-3
Forced Entry of Account Codes
feature interactions, 12-34
Form
Add Hunt Group, 14-4, 14-5
Add Station, 14-3
Add Trunk Group, 14-5
Add VDN, 14-5
Agent Login ID, 14-5
Attendant Console, 14-5
Call Vector, 14-5
Change ARS Digit Analysis, 14-5
Change Hunt Group, 14-4, 14-5
Change Trunk Group, 14-5
Change VDN, 14-5
Class of Restriction, 12-20
Customer Options, 12-18
Feature-Related System Parameters, 14-5
Hunt Group, 5-3, 6-2, 12-24
Remote Access, 14-5
System Parameters-Features, 4-11
System-Parameters Customer-Options, 14-5
Trunk Group, 3-29
FRLs, 
See Facility Restriction Levels
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H
Hardware
installation, 14-1
Heartbeat, 1-2
capability, 11-1, 11-2
parameters, 11-2
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Hold
button, 12-6
feature interactions, 12-34
Hold Event Report
generation of, 3-34
items, 3-6
Hot line
feature interactions, 12-34
Hunt Group form, 5-3, 6-2
and queued direct-agent calls, 12-24
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I
ICI, See Incoming Call Identification
ICM, 
See Inbound Call Management
Inbound Call Management, 2-5
Incoming Call Identification application, 2-12
Incoming call monitoring and manual conference, A-15
Initiating capabilities, 1-3
Installing
hardware, 14-1
software, 14-2
Integrated Directory Database Data Value Query
parameters, 9-6
Integrated Directory Database Query, 9-8
Integrated Services Digital Network
feature interactions, 12-34
Interflow, 12-10
Internally Measured Data Value Query
parameters, 9-3
Intraflow, 12-10
ISDN, 
See Integrated Services Digital Network
ISDN-BRI circuit pack, 14-1
ISDN-PRI, 14-5
software, 14-2
trunks, 4-7, 14-2, 14-5
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L
LAN, See Local Area Network
Last Number Dialed
button, 12-34
feature interactions, 12-34
Leave Word Calling, 12-35
Limits
ACD split domain, B-3
call, B-3
link, B-4
station, B-2system, B-1
VDN domain, B-3
Link
administration, 14-3
BRI, 14-1
Ethernet, 14-1
failure, 11-6
maximum administered allowed, 14-3
testing, 14-6
versions, 11-6
list station command, 12-39
Local Area Network, 2-18
Logging for Call Back application, 2-11
Logical direct-agent calls, 4-19
EAS interaction with, 12-29
Login Event Report, 3-3
generation of, 3-35
items, 3-6
Logins and logouts for logical agents
EAS interactions with, 12-31
Logout Event Report, 3-3
generation of, 3-36
items, 3-6
Lookahead Interflow, 12-18, 12-35
VDN, A-33
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M
Maintenance associations, 1-4
Maintenance Capability Group, 1-2
Management Information Message, 14-3
Manual Answer feature
and analog sets, 12-2
Merging calls, 3-42
Message Desk
application, 2-14
incoming call, A-21
message retrieval via data terminal, A-23
message retrieval via phone, A-22
Message Waiting Indicator, 1-2, 2-12
MIM, 
See Management Information Message
Monitored Calls, 3-2
and call redirected event report, 3-23
Multi-Function Board, 14-1
placement in carrier, 13-2
Multifunction Station
operation, 5-10
Multiple Adjunct Routing, 2-2
Multiple connected event reports, 3-27
Multiple Monitors feature, 2-2, 2-6, 3-23, 3-44
Multiple Outstanding Route Requests feature, 2-10, 
7-4, 12-19
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Multiple queuing and call abandon
ACD split or VDN monitoring, A-9
Multiple Split Queuing, 12-19
feature interactions, 12-35
Multiple splits
agents in, 12-9
Multiple-port network systems, 14-2
Music on hold
feature interactions, 12-35
MWI, 
See Message Waiting Indicator
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N
Negative acknowledgement
of a direct-agent call, 4-21
of a supervisor-assist call, 4-25
of a switch-classified call, 4-15
of a user-classified call, 4-18
Network systems
multiple-port, 14-2
Night Service, 12-10
Non-Call-Related Event Reporting, 3-3
Notification associations, 1-3
Notification Capability Group, 1-2
event reporting from, 3-2
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O
OCM, See Outbound Call Management
Office Automation, 2-12
Outbound Call Management, 2-3, 14-2, 14-5
applications, 4-7
predictive dialing, A-5, A-6
preview dialing, A-3, A-4
Special Information Tones, 14-5
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P
Packet Controller circuit card, 14-1
Packet Maintenance circuit pack, 14-1
Parameters
and call types, 4-25
direct-agent calls, 4-19
Event Notification Ended, 6-7
Event Notification Request, 6-2
heartbeat, 11-2resume alarms, 11-5
route, 7-2
route select, 7-6
Set Value, 10-2
Stop Call Notification, 6-5
supervisor-assist calls, 4-23
suspend alarms, 11-3
switch-classified calls, 4-8
Third Party Answer, 5-9
Third Party Domain Control Request, 5-5
for ACD split/EAS skill domain, 5-7
Third Party Make Call, 4-4
Third Party Merge, 4-38, 5-19
Third Party Reconnect, 5-14
Third Party Selective Drop, 5-22
Third Party Selective Hold, 5-12
user-classified calls, 4-16
Party Extension
event report item, 3-22
Party_id
event report item, 3-10, 3-11, 3-18, 3-22, 3-29, 3-30, 
3-32, 3-34, 3-38, 3-40
Party_Id Query, 9-8
PCOL, 
See Personal Central Office Line
Personal Central Office Line, 3-8
feature interactions, 12-35
Phone Management and Directory Services application, 2-13
Ports
and administrative access of ASAI-Ethernet, 13-4
virtual vs. actual (ASAI-Ethernet), 13-7
Predictive Dialing, 2-3, 2-4, 14-1
Preview Dialing, 2-3, 2-4
PRI, 
See Primary Rate Interface
Primary Rate Interface
feature interactions, 12-36
Priority Calling
feature interactions, 12-37
Privacy-Manual exclusion
feature interactions, 12-37
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Q
Queue status displays/indications, 12-11
Queued Event Report
generation of, 3-37
items, 3-6
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R
Reason for Redirection
event report item, 3-10
Reconnected Event Report
generation of, 3-38
items, 3-7
Redirect Call, 4-35, 5-16
and Domain Call Control, 5-4
capability, 4-2, 5-2
Redirection feature
and analog sets, 12-2
Redirection on No Answer feature
and analog sets, 12-2
Release button, 12-6
Remote Access
and ASAI-Ethernet, 13-4
form, 14-5
Reorder/Denial Event Report
and Direct-Agent call, 3-39
generation of, 3-39
items, 3-7
Request Feature
associations, 1-4
capability, 8-1, 8-2
Request Feature Capability Group, 1-2
Restart capability, 11-1, 11-6
Resume alarms
capability, 11-1, 11-5
parameters, 11-5
Ringback Queuing
feature interactions, 12-37
Route
capability, 7-1, 7-2
parameters, 7-2
Route End
capability, 7-1, 7-9
Route Requests
Multiple Outstanding, 7-4
Route Select
capability, 7-1, 7-5
parameters, 7-6
route to numbers command, 12-10
route to (vector) command, 12-9, 12-18
Routing associations, 1-3
Routing Capability Group, 1-2
bbbbbbbbbbbbbbbbbbbb
S
SAC, See Send All Calls
Sample applications
for Multiple Adjunct Routing, 2-3
Screen-based dialing
station monitoring, A-16
Screened transfer
station monitoring, A-17
Security
and ASAI-Ethernet, 13-4
issues, xxi
Send All Calls
feature interactions, 12-37
Sequence Dialing, 2-12
Service Observing, 12-11
ACD split or VDN monitoring, A-13
feature interactions, 12-38
set options command, 14-5
Set Value
associations, 1-4
capability, 10-1, 10-2
capability group, 1-2
parameters, 10-2
Single-digit dialing and mixed station numbering
feature interactions, 12-38
SIT, 
See Special Information Tone
Skill hunt groups, 12-28
SMDR, 
See Station Message Detail Recording
Software
Automatic Call Distribution, 14-2
Automatic Route Selection, 14-2
installation, 14-2
ISDN-PRI, 14-2
vectoring basic, 14-2
vectoring prompting, 14-2
Special Information Tone, 3-12, 3-17, 4-10, 14-5
Specific Call Options
allowable originators and destinations for, 4-26
Speech Processing Integration, 2-8
Split announcements, 3-3
Split button, 12-6
Split domain, 5-3
Splits, 
See also Automatic Call Distribution split
vector-controlled, 6-2
Split/vector announcements and Alerting Event 
Report, 3-8
Start button, 12-6
Station
analog, 5-11
form, 3-2
multifunction, 5-10
Issue 4  September 1995  IN-9