ATT DEFINITY Communications System Generic 3V4 Instructions Manual

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Direct-Agent Calls
For queued direct-agent calls, if the called destination agent has an analog set
and is on-hook, the agent is notified with a ring ping; if the destination agent has
an analog set and is off-hook and active on a call, the agent is notified with a call
waiting tone regardless of the ``Call Waiting Indication option for the set.  If the
agent has an analog set and is off-hook but not active on a call, the...

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ARS/AARbbbbbbbb
The ARS/AAR features do not change; they are accessible by ASAI adjuncts
through Third Party Make Call, Third Party (Domain) Auto Dial, and Route Select
requests.  However, it is recommended that in situations where multiple
applications use ARS trunks, ARS Routing Plans be administered using
partitioning in order to guarantee use of certain trunks to the ASAI adjunct.  Each
partition should be dedicated to a...

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Attendant-Specific Button Operationbbbbbbbbbbbbbbb
This section clarifies what events are sent when the attendant uses buttons
specific to an attendant console.
Hold button
If an individual attendant presses the hold button and the call is monitored
or controlled, the Hold Event Report is sent to the corresponding
association.
Call Appearance button
If an individual attendant has a call on hold, and the call is controlled...

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Attendant Call Waitingbbbbbbbb
Calls that provide event reports over domain-controlled associations and are
extended by an attendant to a local, busy, single-line voice terminal generate the
following event reports:
Hold When the incoming call is split away by the
attendant
Connect When the attendant returns to the call
The following events are generated if the busy station does not accept the
extended call and its returns....

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AUDIXbbbbbbbb
Calls that cover to AUDIX do not maintain a simulated bridge appearance on the
principals station.  (This is true unless DEFINITY AUDIX is operating without a
DCIU link. In this case, the simulated bridge appearance is maintained.)  The
principal receives audible alerting followed by an interval of coverage response
followed by the call dropping from the principals set.  When the principal
receives alerting, the...

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Agents in Multiple Splitsbbbbbbbbbbbbbbb
An agent cannot be logged into multiple splits if that agent is logged into an
adjunct-controlled split.
When an agent is logged into multiple splits, all direct-agent calls destined for the
agent are serviced before all nondirect-agent calls in all splits. When there is
more than one split with direct-agent calls waiting for the same agent, then the
direct-agent call with the longest...

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Automatic Answeringbbbbbbbbbbbbbbb
For direct-agent calls, receiving agents with automatic answering receive the
single zip tone when the call is delivered, as in the case with regular ACD calls.
Interflowbbbbbbbbbbbbbbb
This occurs when a split redirects all calls to another split on another PBX by
activating off-premises call forwarding.  This can also be done by vectoring with
the route to numbers command to a destination...

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Queue Status Displays/Indicationsbbbbbbbbbbbbbbb
Adjunct-monitored calls (except direct-agent) are included in all existing
measurements affecting queue status display and buttons.
Direct-agent calls are not included in any of the existing measurements affecting
queue status displays and buttons.
Service Observingbbbbbbbbbbbbbbb
An adjunct-controlled or adjunct-monitored call can be service-observed provided
that service...

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Auto-Available Splitbbbbbbbb
Auto-available splits are designed to keep agents logged in and available at all
times.  Consequently, ASAI agent login, logout, and change work mode requests
are disallowed for agents in auto-available splits.
The switch denies (NAKs with cause CS3/41 Ð Split not Administered Correctly)
any request from the adjunct to:
A. Change the work mode of a member of an auto-available split
B. Log out any...

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Members that are not connected to the call while the call is connected to another
bridge member are in the ``bridged state.  When the only connected member of
the bridge transitions to the held state, the state for all members of the bridge
changes to the held state even if they were previously in the bridged state.
There is no event sent to the bridged user association for this transition.
Both the principal and bridging...