ATT DEFINITY Communications System Generic 3V4 Instructions Manual

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5. Direct priority:
Direct-agent calls to ACD splits
Incoming lookahead interflowed calls queue with the priority specified on the
receiving vector.
For more information regarding the call vectoring commands, see the 
DEFINITY
Communications System Generic 3 Call Vectoring/EAS Guide
, 555-230-520.
The Priority Queuing option has no effect on the queuing of direct-agent calls.
Direct-agent calls have priority over all...

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call (thus going into after-call-work), then fluttering ceases on the manual-in
button and picks up on the after-call-work button for that split.
Note that if the destination agent is not logged into the specified split, then the
direct-agent call would have been rejected as described earlier in Chapter 3
under ``Third Party Make Call and in Chapter 7 under ``Route Select.
Number of Calls In Queuebbbbbbbbbbbbbbb
Direct-agent...

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Priority Callingbbbbbbbbbbbbbbb
When the priority calling option is specified on the direct-agent call (via Third
Party Make Call or Route Select), then the direct-agent call is delivered as a
priority call (with priority ringing if the available receiving agent is on-hook), and
the direct-agent call does not go to coverage (as with regular ACD calls with
priority calling).
Priority calling is also supported with off-hook...

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Table 12-2.  Coverage Interactions for ACD Calls without Priority Callingbbbbbbbbbbbbbbbbbbbbb
Without Priority Calling Regular ACD Call Direct-Agent Call
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Split Night Service activated forwarded forwarded
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Split Call...

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dropped off the call.  This might be a station extension or a group extension.  A
group extension is provided in situations when the last added party to a
conference was a group (for example, a TEG, split, or announcement) and the
``Drop button was used while the group extension was still alerting (or was
busy).  Since the controlling party does not receive dial tone (it is still connected
to the conference), no Call...

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Party Domain Control Capability.  A request to domain (station) control a login ID
is denied by the switch with the cause value CS0/28  Ð Invalid Number.
User-Classified Callsbbbbbbbbbbbbbbb
For user-classified calls (Third Party Make Call, Third Party Auto Dial, and Route
Select requests without a direct-agent, supervisor_assist, or alert_dest_first
option):
The orig_addr calling number may contain a logical agents login ID...

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The calling number (orig_addr) of a logical direct-agent call may contain a logical
agents login ID or an agents physical station.  If the calling number (orig_addr)
contains a logical agents login ID and the logical agent is logged in, the
direct-agent call is originated from the agents station.  If the calling number
contains a logical agents login ID and the logical agent is not logged in, the
direct-agent call is denied...

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Event Reportsbbbbbbbbbbbbbbb
Whenever logical agents are part of a monitored or controlled call (for example, a
call providing event reports to an ASAI adjunct), the following additional rules
apply to the event report contents (items):
The calling number (calling party number IE) always contains the logical
agents physical station number (extension), even though a Third Party
Make Call or Third Party Auto-Dial request might...

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When EAS is disabled, the split parameter (domain IE) contains the ACD
split to log in or log out the agent.
In a login request, the agent_id or agent_extension (domain IE) parameter
must contain the agents physical station; it may not contain a login ID.  If
a login request is received with a login ID as the agent_id the request is
denied with cause value CS0/28 Ð Invalid Number Format. In addition, if
the station extension...

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Value Queries for Logical Agentsbbbbbbbbbbbbbbb
In ACD agent status, station status, or call query Value Query requests, the
extension or agent extension parameter may contain either a logical agents
station extension or a login ID.  For all cases, the returned information applies to
the station extension being used by the agent.  If the extension parameter
contains a login ID for a logical agent that is not logged in, the...