ATT DEFINITY Communications System Generic 3V4 Instructions Manual

Installation and Test for CallVisor ASAIbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Facility Test Circuit Pack Ð Required for duplicated systems only;
optional for unduplicated
Expansion Interface Circuit Pack  Ð For new multiple-port network
systems or upgrades.  (If you have the older TN776 circuit pack, it must
be replaced with a TN570 circuit pack or later, which permits CallVisor
ASAI to terminate on an Expansion Port Network [EPN]).
MultiQuest trunk for Flexible Billing
Software...

Installation and Test for CallVisor ASAIbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
CallVisor ASAI Link Administrationbbbbbbbb
The CallVisor ASAI software must be installed in your system before an ASAI
link can be administered and activated. Up to eight ASAI links can be
administered at the same time to the same or different adjunct processors, and
using either BRI or Ethernet transport, or both.
To administer an ASAI link, use the add station command and set the link type
to 
ASAI. Fill out the...

Installation and Test for CallVisor ASAIbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Table 14-1 shows how feature options are specified for different ASAI vendor
partners equipment. 
MIM Support? must always be set to no.
Table 14-1.  ASAI Feature Options Administration for AT&T Vendor Partners (ISDN
Links Only
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MIM Fixed CRV Event
Vendor Partner XID Support TEI Length Min....

Installation and Test for CallVisor ASAIbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
administered to an alarm level, the switch alarms all CallVisor ASAI links
at that level.
Automatic Call Distribution (ACD) Ð Add/Change Hunt Group, Trunk
Group, Station, Feature-Related System Parameters, and Attendant
Console Forms
EAS Skills and Logical Agents Ð Agent Login ID form, Add/Change Hunt
Group form, and Add/Change VDN form
Automatic Route Selection (ARS)  Ð Change ARS Digit Analysis Form
Call...

Installation and Test for CallVisor ASAIbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
For detailed instructions regarding the administration of the above features, see
the appropriate (G3i or G3r) 
DEFINITY Communications System Generic 3
Implementation 
document, 555-230-650 or 555-230-651, respectively.
CallVisor ASAI Link Testingbbbbbbbb
After the CallVisor ASAI link is administered and installed, perform the following
tests as described in the 
DEFINITY Communications System Generic 3...

Installation and Test for CallVisor ASAIbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Tandem
Novell (PassageWayÔTelephony Services)
NOTE:
This product is known as NetWareÒTelephony Services if sold by
Novell instead of AT&T.
Electronic Information Systems (EIS)
See Appendix E in the 
AT&T DEFINITY Communications System Generic 3
CallVisor ASAI Planning Guide
, 555-230-222, for CallVisor ASAI functionality
supported by AT&T vendor partners.
Issue 4  January 1996   
14-7 

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Call Scenarios and Applications
A
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This Appendix has the following sections:
1. Basic Application Call Scenarios
2. Calls Across Multiple Switches
3. Expert Agent Selection Interactions
4. Converse Vector Command Interactions
5. Redirection on No Answer (RONA) Interactions
6. VDN in Coverage Path Interactions
7. User Scenarios Ð User to User (UUI) Information
8. User Scenarios Ð Connected IE for Non-ISDN Trunks...

Call Scenarios and Applicationsbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
1. Basic Application Call Scenariosbbbbbbbb
The following call scenarios show how ASAI capabilities can be used to
implement several ASAI applications. Only sample parameters are given with the
ASAI messages; not all parameters are provided.  For example, the messages
do not show call identifiers or party identifiers for each message.  Duplicate event
reports and the associations that correspond to each message are not...

Call Scenarios and Applicationsbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Outbound Call Management Ð Preview
Dialing (Non-ISDN Facilities)
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Call Initiated Event Report (A)
3rd Party Auto Dial
(dest=B, orig=A)
3rd Party Domain Control
(domain=A)
3rd Party Domain Control-ACK
Agent drops call
Dropped Event Report (A)
Adjunct Processor
Customer drops
Switch
Application displays
call list on the
agents data terminalAgent uses data
terminal to login
into application
Agent saves
customer...