Amanda Work Place Instructions Manual

Chapter 8:
Faxing
Using This Chapter
This chapter:
 Explains how to set up a fax modem for use with Amanda.
 Explains how to detect a fax machine automatically.
Using a Fax Modem
You can use a fax modem on any [email protected] system.
The fax modem used in Amanda may be internal or external as long as it meets all of the 
following requirements:
 Class 2 or Class 2.0 compliant. (Be aware that Class 2 is different from Class 2.0.)
 Internal fax modems must have a UART 16550 serial interface, and...

54 Installing [email protected]
possible to solve your problem much more quickly. See “Chapter 10: Ac-
cessing Amanda Remotely” for more information about host and remote 
software.
To configure a fax modem for Amanda:
1. Run the Setup utility.
2. From the Work.Place Configuration Utility menu, select System Configuration 
Options or press 4.
3. From the System Configuration menu, press A for Advanced Configuration.
4. From the Advanced Configuration menu, press S for Serial.
The Serial Port Definition...

Chapter 8: Faxing55
8. Press Y for Yes.
9. From the Advanced Configuration menu, press F for Fax.
The Fax Configuration screen appears. 
(If you type a space, the Setup utility interprets it as a zero.)
10. (Skip this step if you dial 9 to access an outside line.) In the Fax section on Advanced 
Configuration, change:
fax_dl_init 9,
To :
fax_dl_init n
replace n with the outside access code for the telephone switching system. (Adding a 
comma causes a 2-second pause.)
11.  (Skip this step if you have a...

56 Installing [email protected]
13. Many older Class 2 fax modems need a string of leading digits ‘1111’ for their fax_id. 
By default, Amanda adds these digits.
However, if they appear on the receiving fax machine, change:
fax_id_pad T
To :
fax_id_pad F
14. Change:
faxn
 
To :
faxn
 
ext
where n is the number for the logical serial port and ext is the extension number 
where the fax modem is connected on the telephone switching system (this must be a 
single line extension). 
15. This defines the...

Chapter 8: Faxing57
SmartOne 1442 Faxmodems
fax_flow_control &K4
fax_direct_connect H1O0
fax_receive_reverse T
fax_reset &D3
fax_send_reverse F
Boca modem M144EW
fax_flow_control &K3
Detecting a Fax Machine Automatically
Amanda can detect and accept incoming faxes automatically.
To automatically detect and accept an incoming fax:
 The fax connect tone must be in the PCPM tone table.
The tone information is stored in C:\AMANDA\PBX.DB\1001.TON.
The tone must be one of the first four tones or frequencies...

58 Installing [email protected]
NOTE:Remember to insert the FREQ1 value of 1100 into the filter table in one 
of the first four positions. Only frequencies in the first four positions are 
used for terminating tones.
Creating the Hot Box Mailbox
The Amanda Company recommends using mailbox 994 as the first hot_box, but you can 
use any valid mailbox. Use Amanda’s Mailbox screen to create the mailbox that will 
process the PCPM tone. See Administering [email protected] for information about 
creating...

Chapter 8: Faxing59
Sending Faxes
Faxes that you send to customers must be stored on Amanda in fax format. You create the 
documents, then fax them to Amanda using the J() token to receive them. For more details, 
see “Sending Faxes to Amanda” on page 131. 

60 Installing [email protected] 

Chapter 9:
Using Serial Integration
Serial Integration Overview
Serial integration is a type of digital integration in which the telephone switching system 
uses the computer’s serial port to communicate to Amanda. A data line from the central 
office or telephone switching system sends information and instructions (about the caller 
and called party) to your on-site voice mail box. 
For example, if you call Amanda from an internal extension, Amanda recognizes you and 
asks only for your security code....

62 Installing [email protected]
4. From the System Configuration menu, press A for Advanced Configuration.
5. From the Advanced Configuration menu, press S for Serial.
The Serial Port Definition dialog box appears. 
(If you type a space, the Setup utility interprets it as a zero.)
6. Change:
serial_portn
 0
To :
serial_portn
 y
The option maps Amandas logical port to a physical port on the PC. 
The n is the number of the logical serial port and the y is the physical serial port (for 
example, COM1). It...