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Amanda Work Place Instructions Manual

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    							Installing
    Am
    [email protected]
    Version 3.xx
    Installer’s Guide Edition 7/01 
    						
    							iiInstalling [email protected]
    Copyright and Trademark Notices
    Copyright  1992–2001 The Amanda Company. All Rights Reserved. This guide and the 
    software described herein are copyrighted with all rights reserved. No part of this 
    publication may be reproduced, transmitted, stored in a retrieval system, or translated into 
    any language in any form by any means without the prior written permission of The 
    Amanda Company.
    Amanda and Amanda@ are registered trademarks and sales trademarks of The Amanda 
    Company. Other brand names and product names mentioned in this manual are trademarks 
    or registered trademarks of their respective owners. 
    Limited Warranty on Software
    The Amanda Company warrants the media on which the software is recorded to be free 
    from defects in materials and faulty workmanship for a period of 90 days from the date the 
    software is delivered. If a defect in the media should occur during this period, you may 
    return the media to The Amanda Company and The Amanda Company will replace the 
    media without charge.
    THE AMANDA COMPANY MAKES NO WARRANTIES (OTHER THAN THOSE 
    SET FORTH ABOVE) TO ANY PERSON OR ENTITY WITH RESPECT TO THE 
    PRODUCT OR ANY DERIVATIVES THEREOF OR ANY SERVICES OR LICENSES 
    AND DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT 
    LIMITATION WARRANTIES OF MERCHANTABILITY, PERFORMANCE, 
    NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. THE 
    AMANDA COMPANY WILL NOT BE LIABLE FOR ANY BUG, ERROR, 
    OMISSION, DEFECT, DEFICIENCY, OR NONCONFORMITY IN ANY SOFTWARE. 
    THE SOFTWARE IS LICENSED “AS IS,” AND THE PURCHASER ASSUMES THE 
    ENTIRE RISK AS TO ITS QUALITY AND PERFORMANCE.
    IN NO EVENT AND NOTWITHSTANDING ANY DOCUMENT, REPRESENTATION, 
    OR OTHERWISE, SHALL THE AMANDA COMPANY BE LIABLE TO YOU FOR 
    DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONTINGENT, OR 
    CONSEQUENTIAL DAMAGES, INCLUDING DAMAGES FROM LOSS OR 
    CORRUPTION OF DATA, INTERRUPTED USE, LOST PROFITS, COST OF 
    PROCURING SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES, EVEN IF THE 
    AMANDA COMPANY OR AN AUTHORIZED AMANDA COMPANY DEALER HAS 
    BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT 
    THE AMANDA COMPANY’S LIABILITY ARISING OUT OF CONTRACT, 
    NEGLIGENCE, STRICT LIABILITY, WARRANTY, OR OTHER LEGAL OR 
    EQUITABLE THEORY SHALL NOT EXCEED ANY AMOUNTS PAID BY YOU FOR 
    THIS PRODUCT. Any written or oral information or advice given by Amanda Company 
    dealers, distributors, agents, or employees will in no way increase the scope of this 
    warranty, nor may you rely on such oral or written communication. Some states do not 
    allow the exclusion or limitation of implied warranties or liability for incidental or 
    consequential damages, so the above limitation or exclusion may not apply to you. This 
    warranty gives you specific legal rights, and you may also have other rights which vary 
    from state to state. This Agreement shall be governed by the laws of the State of California 
    without regard to the conflicts of laws or provisions thereof. 
    						
    							iii
    Fraudulent Usage Advisory
    Although the Amanda software is designed to resist fraudulent usage, including 
    unauthorized access to a long distance network, no product, including the Amanda 
    software, is able to prevent such unauthorized usage. The Amanda software is likewise 
    unable to prevent such uses as may constitute an invasion of privacy or other tort. THE 
    AMANDA COMPANY MAKES NO EXPRESS OR IMPLIED WARRANTY AGAINST 
    UNLAWFUL OR UNAUTHORIZED USE OF YOUR AMANDA SYSTEM OR ITS 
    CAPABILITIES AND HEREBY DISCLAIMS ALL LIABILITY ARISING FROM 
    SUCH USE. YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD THE AMANDA 
    COMPANY HARMLESS FOR ANY UNAUTHORIZED OR FRAUDULENT USE OF 
    YOUR LICENSED AMANDA SOFTWARE.
    THE AMANDA COMPANY
    13765 ALTON PARKWAY, UNIT F
    IRVINE, CA  92618
    TELEPHONE (949) 859–6279  FAX (949) 859–4380
    Conventions
    This manual uses the following terminology and conventions:
    AmandaThe name by which this manual refers to 
    the [email protected] system to 
    make reading about the system easier. 
    Because of the name Amanda, the sys-
    tem is also referred to as “she.”
    callerSomeone who calls into Amanda. A call-
    er often obtains information, leaves a 
    message for someone, and/or provides 
    information. Because Amanda is re-
    ferred to as “she,” callers and users are 
    referred to as “he.”
    userSomeone with an extension that Amanda 
    transfers calls to and/or stores messages 
    for. A user can access Amanda to play, 
    delete, and send messages as well as set 
    personal options such as Do Not Disturb.
    fixed-space typeThis guide displays information that you 
    must type and messages from Amanda in 
    fixed-space type. 
    						
    							Contents
    Copyright and Trademark Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
    Limited Warranty on Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
    Fraudulent Usage Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  iii
    Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  iii
    Chapter 1:
    Introducing Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
    Specification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
    Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
    Electrical Requirements  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
    [email protected] Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
    General Uses  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
    Purpose of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
    Customer Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
    End User Support  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
    System Administration Support  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
    Installation Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
    Application Support  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
    Chapter 2:
    Installing Your Amanda System  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
    Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
    Connecting the Ports  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
    Attaching a Monitor or a Remote Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
    Connecting the Monitor and Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
    Connecting a Remote Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
    Using a UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
    Chapter 3:
    Running the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
    Running Setup  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
    Chapter 4:
    Defining Dial Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
    Defining Dial Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
    Chapter 5:
    Defining Tone Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
    Using GetTones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
    Using AccuCall Plus  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
    Chapter 6:
    Defining Integration Patterns  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
    Using the Trace File for Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
    Setting Up the Trace File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
    Creating Test Patterns  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 
    						
    							viInstalling [email protected]
    Running the Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
    Reading the Trace File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
    Adding Integration Strings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
    Using Character Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
    Running Integration Helper  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
    Placing Test Calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
    Forward from Ring No Answer Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
    Direct Call Example  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
    Forward from Busy Example  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
    Chapter 7:
    Configuring Amanda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
    Using This Chapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
    Using the Questionnaire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
    Configuring a New Installation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
    Selecting a Type of Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
    Sharing Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
    Using Default and Recommended Mailboxes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
    Chapter 8:
    Faxing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
    Using This Chapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
    Using a Fax Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
    Suggested Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
    Detecting a Fax Machine Automatically  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
    Modifying the PCPM Tone Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
    Creating the Hot Box Mailbox  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
    Setting the Hot Box Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
    Sending Faxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
    Chapter 9:
    Using Serial Integration  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
    Serial Integration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
    Bellcore Standard SMDI  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
    NEC 2000 and NEC 2400  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
    AT&T System 75 or Definity-G3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
    Ericsson MD-110 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
    Generic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
    Chapter 10:
    Accessing Amanda Remotely  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
    Accessing Amanda from Another Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
    Setting Up Amanda’s Computer as a Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
    Setting Up the Remote Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
    Connecting by Cable  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
    Connecting by Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
    Chapter 11:
    Programming Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
    Using Tokens  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
    Mailbox Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
    Success and Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
    Tracing Token Execution  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
    Kinds of Tokens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
    Literals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
    Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
    Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 
    						
    							vii
    Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
    Parameters  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
    Syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
    Files and Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
    Flow of Control: Branching and Looping  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
    Examples  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
    Customizing the Employee Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
    Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
    Translating to Amanda’s Tokens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
    Token Reference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
    Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
    Chapter 12:
    Programming Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
    System Paging of a User for Special Callers  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
    Application  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
    Translating to Amanda’s Tokens  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
    Result. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
    Switching and Maintaining Languages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
    Application  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
    Using Amanda’s Tokens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
    Another Consideration  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
    Using Amanda’s Tokens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
    Order Shipment Information  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
    Application  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
    Translating to Amanda’s Tokens: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
    Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
    One-call and Two-call Faxbacks  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
    Sending Faxes to Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
    One-call Faxback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
    Two-call Faxback  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
    IVR and Voice Form Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
    Making the User Comfortable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
    Using Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
    Using Menus  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
    Making Requests  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
    Providing Information and Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
    Using the Telephone Keypad  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
    Choosing Tokens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
    Using Tokens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
    Gathering Testing Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
    Appendix A:
    Troubleshooting Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
    New Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
    Resetting a Port from the Main Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
    What to Do When… . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
    Amanda Does Not Transfer the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
    Caller Doesn’t Hear the Busy Message or RNA Greeting  . . . . . . . . . . . . . . . . 144
    Notification Does Not Work Correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
    Host/Remote Programs Do Not Work  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
    Message:  RDSP Not Located at Any Interrupt Vector  . . . . . . . . . . . . . . . . . . 146
    System Halts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 
    						
    							viii Installing [email protected]
    Appendix B:
    Adding a Voice Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
    Adding an RDSP/x32 Voice Board  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
    ShowJump Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
    Installing Voice Boards  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
    Connecting Ports  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
    Appendix C:
    Configuration Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
    General Options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
    Fax Options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
    Hot Box Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
    Outdial Options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
    Per Port Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
    Serial Port Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
    SMDI Options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
    T1/DID Options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
    Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 
    						
    							Chapter 1:
    Introducing Amanda
    Specification
    The PC on which your Amanda system is installed has:
     MS-DOS version 6.22 in the directory C:\DOS.
     A 386DX processor running at 40MHz.
     A VGA card.
     4MB of RAM.
     A 3.5-inch, 1.44MB floppy disk drive and appropriate controller.
     A 540MB IDE hard disk drive with an appropriate IDE controller.
     One or two Rhetorex voice boards.
     COM1, using IRQ 4, and COM2, using IRQ 3, which are available for fax mo-
    dems or SMDI integration.
     Modem for remote access using the Host/Remote programs.
    N
    OTE:Within the CMOS settings, all adapter ROM shadowing should be dis-
    abled except for system ROM shadowing at address F000. Don’t change 
    the BIOS configuration without consulting an Amanda Company mar-
    keting partner or solution provider or an Amanda Company technical 
    support representative.
    Environmental Requirements
     Locate the unit in an area free of excess moisture, dust, corrosive gases, and chem-
    icals.
     Install Amanda securely on a table or desk at least 2 feet (.6 meters) above the 
    floor or mount the system on a wall.
     Use a properly grounded electrical outlet which is not controlled by a switch.
     Ensure that the operating temperature is 40 to 95 degrees Fahrenheit (2 to 35 de-
    grees Centigrade), away from direct sunlight.
     Ensure that the humidity is 15% to 90%, noncondensing.
     For proper ventilation and servicing of the unit, provide at least 1 foot (0.3 meters) 
    clearance on all sides and above the unit.
    Electrical Requirements
    The electrical requirements are:
     90 to 130 VAC, 50 to 60 Hz, 3-prong outlet with separate ground, separately fused 
    at 15 amps.
     Outlet not controlled by an on/off switch. 
    						
    							2Installing [email protected]
     Use of electrical line conditioning equipment such as a surge protector and an un-
    interruptible power supply (UPS) is strongly recommended.
     Grounding to comply with Underwriters Laboratories (UL) 1459.
    [email protected] Features
    [email protected] supports:
     1 telephone switching system
     4 ports with one voice board; 6 or 8 ports with two boards (by adding a 2-port or 
    4-port board)
     2 serial ports
     99,999 mailboxes, each of which have:
    - 3 personal greetings
    - 3 personal mailing lists
    - 4 notification records
    - 10 scheduling records
    - 128 messages
     Support for SMDI (a serial interface to your telephone switching system)
     Support for sending and receiving faxes
     Host and remote programs for communicating remotely with the computer run-
    ning Amanda
     33 hours of voice storage
     The Token Programming Language
    General Uses
    [email protected] is an automated attendant and voice processing system designed 
    especially for ease of use and flexibility. As a PC-based product, Amanda takes advantage 
    of the technical innovations in the personal computer market. In addition, Amanda’s 
    standard hardware components can be repaired or replaced by any PC service company. 
    The computer on which Amanda is installed must be used only for Amanda.
    Depending on what lines from your telephone switching system are connected to Amanda 
    and when calls are sent to Amanda to be processed, Amanda can serve you or your 
    customer in a variety of ways.
    Configured as a primary attendant:  Amanda answers all your incoming calls on the 
    lines you designate and allows the callers to direct their calls to a specific person or 
    department without being placed on indefinite hold. If a specific person is unavailable, 
    Amanda can take a private message for that person without missing any details. 
    In this case, the telephone switching system sends all incoming calls to Amanda.
    Configured as a secondary attendant:  Amanda assists your regular operator when call 
    volume is heavy, allowing callers to direct their own calls or hold for the operator. Some 
    companies provide specific incoming lines for Amanda as a backdoor attendant for calls 
    from vendors, family members, friends, and special clients who prefer to have Amanda 
    process their calls. 
    						
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