Amanda Work Place Instructions Manual

							Appendix C: Configuration Reference 163
lcoffThe minimum necessary duration of loop current off before the voice board driver rec-
ognizes that the loop current is off. Corresponds to the Rhetorex global parameter 
LcOff.
Number of hundredths of seconds (from 1 to 6553) or the number -1 or 0. For example 
10 is .1 second. The default is -1.
When 0, the voice board’s default is used. The default is .1 seconds.
When -1, there is no wait.
The default appears in install.cfg as:
set lcoff -1
lcvalidThe length of time that the voice board driver ignores loop current transition events (on, 
off, and drop) after starting PCPM. Corresponds to the Rhetorex channel parameter 
LcValid.
Number of hundredths of seconds (from 1 to 255) or the number -1 or 0. For example 10 
is .1 second. The default is 0.
When 0, the voice board’s default is used. The default is 4 seconds.
When -1, this option is disabled and no events are ignored.
The default appears in install.cfg as:
set lcvalid 0
lcwaitThe minimum time after dialing a digit string before the voice board driver decides the 
loop current drop is an answer. Corresponds to the Rhetorex channel parameter LcWait.
Number of hundredths of seconds (from 1 to 255) or the number -1 or 0. For example 10 
is .1 second. The default is 0.
When 0, the voice board’s default is used. The default is 100 ms (.1 seconds). 
When -1, this option is disabled and there is no minimum time.
The default appears in install.cfg as:
set lcwait 0
list_delayWhen a message is sent to a list, this is the delay between deliveries to mailboxes on the 
list. It has no effect on direct messaging or future deliveries. Slowing down the delivery 
rate makes sending to long lists less likely to slow down the system.
Number of tenths of a second. The default is 10 (which is 1 second). The range is 0 to 
255.
The default appears in install.cfg as:
set list_delay 10
lognamThe name of the file to be used as the system log file. It is stored in the C:\AMANDA 
directory. This log file contains start-up information, any execution error information, 
DOS errors, disk errors, system actions, and shutdown information. 
The default filename is AMANDA.LOG.
NOTE:
Since this file grows (slowly), archive or delete it once or twice a year when you perform 
preventative maintenance.
The default appears in install.cfg as:
set lognam AMANDA.LOG
lpt_portNumber of the printer port to which a printer is attached to Amanda. 
The default is 0, which means that no printer is attached.
While a printer can be attached to LPT ports 1, 2, or 3, use 1 for best results and attach 
the printer to LPT1.
If you use a non-zero value, but no printer is attached, Amanda halts.
See also auto_report and auto_report_time.
The default appears in install.cfg as:
set lpt_port 0
General Options (Continued)
Configuration OptionDescription 
						

							164 Installing [email protected]
max_dl_initsThe number of ports that can go off-hook simultaneously and dial the telephone switch-
ing system initialization code.
The range is from 1 to the number of ports defined for Amanda. The default is 2.
The PBX file option dl_init (What to dial on each port after the system starts) works on 
the ports specified here.
The default appears in install.cfg as:
set max_dl_inits 2
max_portsNumber of ports in use on the Amanda system. This option needs to be set when the 
number of ports available is greater than the number of ports in use. For example, if you 
have a four-port voice board but are currently using only three ports, set this option to 
3 to ensure that Amanda does not try to use the fourth port.
The default is 24. The range is 1-24. If you are using all the ports that your voice boards 
can support, it is OK to have a number here that is greater than the number of ports you 
have.
The default appears in install.cfg as:
set max_ports 24
max_promptThe number of times Amanda repeats menu options before hanging up on a user who is 
logged in to a mailbox.
Number from 1 to 9. The default is 2.
The default appears in install.cfg as:
set max_prompt 2
minmsgAmanda requires a minimum length for recorded messages. If a message is shorter than 
this, it is not saved. The most common reason for changing this parameter is when the 
Q() token is used and short answers are expected. If so, you should change this to 1 (0.1 
seconds.) Otherwise, using a setting that is small results in an increased number of mes-
sages that contain only a hangup sound.
Number of tenths of seconds. The default is 10 (1 sec.).The range is 0 to 65535.
The default appears in install.cfg as:
set minmsg 10
minoffMinimum amount of time necessary for an inbound ring’s off period.
Number of tenths of seconds. The default is 5 (.5 second). The range is 1-655.
The default appears in install.cfg as:
set minoff 5
minringMinimum amount of time necessary for an inbound ring’s on period.
Number of tenths of seconds. 
The default is 0 which tells Amanda to use the voice boards default (which is 2 for Den-
mark or Holland and 3 elsewhere). Otherwise, the range is 1-655.
The default appears in install.cfg as:
set minring 0
General Options (Continued)
Configuration OptionDescription 
						

							Appendix C: Configuration Reference 165
modified_call_
screeningWhen a mailbox has both call screening and called party identification on, this option 
controls whether Amanda announces only the name and extension of the called party or 
both that and the name and company of the caller. This is usually used only when more 
than one mailbox calls the same extension.
When call screening is on, Amanda plays the Call Screening menu when the telephone 
is answered. Then the person who answers can accept some calls and reject others based 
on the information that he hears. Amanda treats the rejected calls as Ring No Answers.
Do not use Call Screening (modified or not) with a mailbox that performs unsupervised 
(blind) transfers. These transfers have an H in the Extension field (for example, 127H). 
When the call is unsupervised, no recording is played to the user.
True or False. The default is True.
When True, the person who answers hears the called party’s name and extension record-
ing. Amanda does not ask the caller for a “name and company.”
When False, the person who answers hears both the caller’s name and company and the 
called party’s name and extension recording. 
The following is an example where John (mailbox 111) and Mary (mailbox 112) share 
Extension 100. John is at lunch, and Mary is answering all calls at Extension 100.
The caller enters 111 trying to reach John.
Amanda rings Extension 100 and Mary answers.
Amanda says, “This call is for John, Extension 111. To accept this call, press 1. To reject 
this call press 2 and hang up….” Mary presses 2. The caller hears John’s current greet-
ing.
NOTE:
If a user wants Amanda to announce only for the caller’s name and company, ID Call? 
should be NO.
The default appears in install.cfg as:
set modified_call_screening true
msg_logAmanda creates the specified file in the C:\AMANDA directory and logs:
The date and time every message is received
The date and time every mailbox is checked for messages along with the DTMF the user 
entered. 
The default is no filename, which means no log is written to. We recommend using 
MSG.LOG.
See also user_log. 
The default appears in install.cfg as:
set msg_log 
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Configuration OptionDescription 
						

							166 Installing [email protected]
n_ochanAllows you to dedicate port 1 to notification. 
The number 1 or 0. The default is 0. 
When 1, port 1 is dedicated and does not answer incoming calls. When using dedicated 
notification, be sure to direct incoming calls to port 2 and up. Dedicated notification 
eliminates the notification collision (known as glare) caused when Amanda inadvertent-
ly begins a notification on a port receiving an incoming call. However, you can no long-
er use the port for incoming calls. 
When 0, Amanda does either roving or restricted notification (depending on the value of 
notify_restriction). 
With roving notification, Amanda starts with the last port in the hunt group and works 
backwards until she locates an idle port. 
Restricted notification uses only one port, usually the last port in the hunt group. How-
ever, that port is not dedicated to notification. The port can still receive calls. 
NOTE:
If a caller hears DTMF and then a hangup instead of the company greeting, a collision 
has occurred.
When n_ochan is set to 1, notify_restriction is ignored.
When using roving or restricted notification, program the ports to be in a linear hunt 
group (not a circular hunt group). In a linear hunt group, the first port always rings (un-
less it is busy), the second port rings only if the first is busy, and the third port rings only 
if the first and second ports are both busy. Then when Amanda’s last port rings, all the 
other ports must be busy. 
The default appears in install.cfg as:
set n_ochan 0
nam_maxlenThe maximum number of seconds to allow for recording a mailbox’s name and exten-
sion. Amanda plays the name and extension recording to provide callers with informa-
tion from the employee directory and to identify who is being called.
A number of seconds. The range is from 1 to 99. The default is 5.
See also box_idx and modified_call_screening.
The default appears in install.cfg as:
set nam_maxlen 5
new_sendDetermines whether a user can send a message to more than one user, when those users 
are not part of a single list.
True or False. The default is True.
When True, a user can send a message to several mailboxes “on the fly.” When the user 
presses 4 to send a new message, then 1 to select a mailbox destination, Amanda asks 
for the “next mailbox or the # sign to finish.” When the user presses 3 to send, or 5 to 
send with verification, the message is sent to every mailbox that was entered.
When False, the user can send a message only to one mailbox or to a previously created 
list of mailboxes.
The default appears in install.cfg as:
set new_send true
non_relay_okDetermines the result of pressing # during a greeting.
True or False. The default is False.
When True, for any mailbox that does not have relay paging, pressing # (as well as ##) 
ends a greeting and goes directly to the beep for leaving a message. If the mailbox has 
relay paging, # invokes the relay and only ## ends the greeting.
When False, only ## ends the greeting, regardless of whether the mailbox has relay pag-
ing.
The default appears in install.cfg as:
set non_relay_ok false
General Options (Continued)
Configuration OptionDescription 
						

							Appendix C: Configuration Reference 167
notify_restrictionIf you specify a port, Amanda restricts notification to that port. However, the port still 
takes incoming calls. 
Use any port number or 0. 0, the default, means that roving or dedicated notification is 
being used instead of restricted notification. You typically use the last port in the linear 
hunt group.
You must use this option if you install Amanda on a telephone switching system that re-
quires the same port to turn message lights both on and off. In this case, roving notifi-
cation could cause a message light to come on and stay on. 
Restricted notification does not eliminate the possibility of notification collisions 
(known as glare).
If notify_restriction is set to an invalid value, Amanda detects that during startup, resets 
notify_restriction to the highest port number, and logs that fact. See also n_ochan.
The default appears in install.cfg as: 
set notify_restriction 0
off_dlyAmount of time after a line goes off-hook before the voice board notifies Amanda that 
the line is off-hook.
Number of hundredths of seconds. The default is 50 (.5 sec.). The range is 1-6553. The 
numbers 0 and -1 have special meanings.
When 0, Amanda uses the voice boards default (which is also 50). 
When -1, there is no delay.
The default appears in install.cfg as:
set off_dly 50
partial_q_okDetermines what messages are saved when the Q() command is used to get answers from 
a caller.
True or False. The default is False.
When True, Amanda saves a message even if the caller hangs up before answering all 
the questions.
When False, Amanda does not save a message using the Q() command unless all the 
questions have been answered. 
The default appears in install.cfg as:
set partial_q_ok false
passwordSets the Amanda password. The password is case-sensitive, so uppercase letters are dif-
ferent from lowercase letters. That means that AMandA, Amanda, and amanda all rep-
resent different passwords.
Use a text string with a maximum length is 8 characters. The default is AMandA. 
If you use the null string (that is, no password), you must use a dealer password to oper-
ate and shut down Amanda.
The default appears in install.cfg as:
set password AMandA
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Configuration OptionDescription 
						

							168 Installing [email protected]
PBXThis option is described here in case you decide to change it by editing install.cfg. (How-
ever, setting this option is not recommended.) The PBX option (not to be confused with 
the pbx option) does not appear in the General Configuration section of the Setup utility 
because Setup makes changes to this option automatically. This option indicates a num-
ber for a PBX and a name for its .PBX and .TON files.
Setup assigns the number 1 to your first PBX and the number 2 to your second (if you 
have a second PBX). 
Setup automatically assigns a name (up to 8 characters) to the .PBX and .TON files that 
Amanda uses with your telephone switching system. By default, Setup uses 1001 for the 
first PBX and 2001 for the second. You can use any name in install.cfg, but it is best to 
use the defaults. If you must change this option, use a number greater than 2001 or a 
non-numeric name.
Amandas Setup utility provides a list of PBXs. When you select your first telephone 
switching system, information about that switch’s known dial codes, integration pat-
terns, and so forth is automatically copied to 1001.PBX. When you select the second, 
information bout that switch is copied to 2001.PBX.
Then you modify those files to suit your needs. 
If you run Setup or Diag to discover tone patterns, the patterns are stored in 1001.TON 
and 2001.TON respectively. 
See also pbx in the Per Port section.
The defaults (which do not start with the word set) appear in install.cfg as: 
PBX 1 1001
play_fromWhen playing your messages, this option controls whether Amanda identifies the Aman-
da user who sent (or forwarded) each message. 
True or False. The default is False.
When True, Amanda indicates who sent an internal message before she plays the mes-
sage. She plays the name and extension recording for the sender (if it exists). She says 
the mailbox number (for example, mailbox 1-4-7) when there is no recording. 
When False, Amanda only plays the message.
The default appears in install.cfg as:
set play_from false
play_new_firstDetermines what message is played next when the user has logged on to his mailbox to 
play messages.
True or False. The default is False.
When True, pressing 1 plays the next new message and pressing 75 plays the messages 
in order, regardless of whether they have been heard.
When False, pressing 1 plays the messages in order and pressing 75 plays the next new 
message.
See also urgent_to_front which affects the order of the mailbox’s message.
The default appears in install.cfg as:
set play_new_first false
play_skipThe number of seconds to rewind or skip forward during message playback when a * (re-
wind) or # (skip forward) is pressed. 
The range is from 1 to 99. The default is 5. 
The default appears in install.cfg as: 
set play_skip 5
General Options (Continued)
Configuration OptionDescription 
						

							Appendix C: Configuration Reference 169
please_holdControls the use of the “Please hold” prompt.
True or False. The default is True.
When True, Amanda says “Please hold while I try that extension” before transferring a 
caller. 
When False, Amanda says nothing and immediately puts the caller on transfer hold.
The default appears in install.cfg as:
set please_hold true
product_activation_keyA number you receive from your Amanda Company sales representative to activate your 
system. If one or more of your voice boards were not purchased from The Amanda Com-
pany, you must also set activation_key. See “activation_key” on page 153.
If you change the first board in your system, you need another product activation key 
because the key is based on the serial number for the first Amanda Company board.
The default is 0, which means there is no product activation key.
The default appears in install.cfg as:
set product_activation_key 0
prompt_fileSpecifies the language that Amanda uses when a call first comes in on a given port.
ENGLISH or SPANISH. The default is ENGLISH.
You can change the prompt file for that port “on the fly” using the L() command from 
the Token Programming Language. Amanda can also change the language prompts for 
that port based on the DTMF sent by the telephone switching system or the central of-
fice. 
The ENGLISH.IDX file contains the English prompts. SPANISH.IDX is also available. 
Please contact your Amanda Marketing Partner, Solution Provider, or sales representa-
tive for more information and pricing.
The default appears in install.cfg as:
set prompt_file ENGLISH
purgeControls how long messages that have been heard are stored before they are purged. 
Number of days. The range is from 0 to 99. The default is 0. 
If 0, no messages are purged. 
Otherwise, messages that have been heard are purged after the specified number of days. 
When users log in, Amanda tells them how many messages will be purged when they 
exit message mode. This number is the number of heard messages that have been stored 
longer than the number of days you specify here.
NOTE:
Once a message is purged, there is no way to retrieve it.
The default appears in install.cfg as:
set purge 0
ramdiskName of the ram drive (if any) used for temporary files.
The default is the C drive. The range is a single uppercase character from C to Z.
Before you change this make sure that you have set up a ram drive using the RAM-
DRIVE.SYS program from DOS.
The default appears in install.cfg as:
set ramdisk C:
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Configuration OptionDescription 
						

							170 Installing [email protected]
range1
range2
range3
range4If you have a range key (for example range1_key for range1 or range2_key for range2), 
you can activate 10000 mailboxes. Ranges and range keys are used for third-party ap-
plications that program a range of mailboxes to perform certain functions using the To-
ken Programming Language. For more information, contact your Amanda Company 
sales representative.
You set this option to the first number in the mailbox range. This number must be a mul-
tiple of 10000. 
The default is 10000 for range1, 20000 for range2, 30000 for range3, and 40000 for 
range4.
See also range1_key, range2_key, range3_key, and range4_key.
The defaults appear in install.cfg as:
set range1 10000
set range2 20000
set range3 30000
set range4 40000
range1_key
range2_key
range3_key
range4_keyIf you buy a third-party application that was customized for Amanda using the Token 
Programming Language, you import the mailboxes programmed for that application 
with the import utility. 
Then, to activate that application, you set one of these options to the activation key (or 
range key) that allows Amanda to use those mailboxes. For more information, contact 
your Amanda Company sales representative. 
The default is 0, which means there is no key. 
See also range1, range2, range3, and range4, the options that you set to the first of the 
mailboxes that correspond to the range key.
The defaults appear in install.cfg as:
set range1_key 0
set range2_key 0
set range3_key 0
set range4_key 0
recall_delayAmount of time the voice board waits after an earth recall (used in place of a hookflash 
on some telephone switching systems).
Number of hundredths of seconds. 0 tells Amanda to use the voice boards default (which 
is 15 for Denmark or Holland and 50 elsewhere). Otherwise, the range is 1-6553.
The default appears in install.cfg as:
set recall_delay 0
record_beepControls the beep that the user or caller hears as the system begins recording.
True or False. The default is True.
When True, the system beeps as it begins to record.
When False, the beep is not used. Be aware that, unless you have changed the prompt 
set, the prompt the user hears as the system begins to record says “Begin recording at the 
tone.”
The default appears in install.cfg as:
set record_beep true
General Options (Continued)
Configuration OptionDescription 
						

							Appendix C: Configuration Reference 171
record_menuControls Amanda’s use of prompts and menus before and after recordings.
True or False. The default is True.
When True, Amanda checks the values of begin_rec_prompt and end_rec_menu to de-
termine what to say.
When False, Amanda does not prompt the caller to leave a message at the tone nor the 
user to record a greeting at the tone. She also does not play the post-record menu that 
allows the caller or user to review and re-record.
The default appears in install.cfg as:
set record_menu true
rmt_rnaIn a notification record, when using W(0,P) or W(0,V) to wait for a pager or voice an-
swer, the number for this option replaces the 0 and provides the number of remote rings 
that Amanda must hear before she decides that there is no answer. 
The default is 4. The range is 1 to 9.
The default appears in install.cfg as:
set rmt_rna 4
rotaryControls the detection of rotary digits.
True or False. The default is False.
When True, Amanda detects rotary digits.
When False, Amanda does not detect rotary digits.
NOTE:
Only rotary digits 3(9 and 0 are currently detected on the Rhetorex 2132 and 4132 boards. 
Therefore, if you plan to use this feature, make sure that all your mailboxes exclude the 
digits 1 or 2. Also, there are no * and # signs on rotary phones, therefore setting this to 
True introduces additional delays when the system detects the dialed number. For full ro-
tary detection, please contact your Amanda Sales Representative for other options.
N
OTE:
The Rhetorex 232 and 432 boards do not support rotary detection. If rotary detection is 
required, use Rhetorex 2132 and 4132 boards.
N
OTE:
The 727 Rhetorex drivers (shipped with Amanda version 6.02) does not support rotary. 
You can switch to the 537 drivers. First save VOICECNF.EXE as VOICECNF.727 and 
RHETDRV.EXE as RHETDRV.727. Then copy VOICECNF.537 to VOICECNF.EXE 
and RHETDRV.537 to RHETDRV.EXE. These files are in C:\PLATFORM.
The default appears in install.cfg as:
set rotary false
screen_saveThe file in the C:\AMANDA directory in which screen traces are saved. Whenever you 
use screen trace, the data is saved to the designated file. Otherwise, the data appears only 
on the screen.
The default filename is SCREEN.OUT. 
The default appears in install.cfg as:
set screen_save screen.out
sec_code_displayControls whether security codes are visible from the User screen.
True or False. The default is False.
When True, the security codes are visible.
When False, they are replaced by asterisks.
The default appears in install.cfg as:
set sec_code_display false 
security_min_lengthThe minimum length of a user’s security code when changed by a user over the tele-
phone. This does not affect the length of security codes that are entered from Amanda. 
The administrator can use any password of 8 or fewer characters.
A number from 1 to 8. The default is 1.
The default appears in install.cfg as:
set security_min_length 1
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Configuration OptionDescription 
						

							172 Installing [email protected]
short_direct_sendThe direct message mailbox (usually 998) is for leaving messages for any Amanda user. 
It does not ring that user’s extension. After entering 998, the caller is asked for the des-
tination mailbox then leaves his message. 
This option controls how Amanda identifies the user before the message is left. This con-
firms that the caller entered the mailbox that he intended to.
True or False. The default is False.
When True, the caller hears “You entered” followed by the name and extension record-
ing for the user—if there is one. Amanda says the mailbox number (for example, mail-
box 1-4-7) when there is no recording.
When False, the caller hears the mailbox’s current greeting (which can be skipped by 
pressing # twice).
The default appears in install.cfg as:
set short_direct_send false
shutdownThe day and time that Amanda performs her weekly automatic shutdown for disk main-
tenance and/or tape backup. 
A day of the week followed by a space and a time of day. The default is 2 130 (Tuesday, 
at 1:30 a.m.).
For the day of the week, 0 means Sunday, 1 is Monday, ..., 6 is Saturday, and -1 is every-
day. 
The time is in the 24-hour format. For example, 9:30 p.m. is 2130 without the colon (:). 
The default appears in install.cfg as:
set shutdown 2 130
tape_lengthWhen a user selects 1, 7, 8 (for continuous play) from the top level menu, this option 
indicates how long Amanda will play messages continuously (with a beep between 
them). Usually this is equal to the length of one side of a tape. It allows users to archive 
their messages. Users can record the messages on tape using a microphone if the tele-
phone does not have a jack for this purpose.
Number of minutes from 1 to 99. The default is 30.
The default appears in install.cfg as:
set tape_length 30
timestamp_forwardsControls the date and time given to a forwarded message. 
True or False. The default is True.
When True, the date and time tell when the message was forwarded. This can prevent 
messages from appearing to be delayed when they are forwarded without explanatory 
prefixes.
When False, the date and time tell when the message was first recorded. 
The default appears in install.cfg as:
set timestamp_forwards true
tmo_blankControls how long Amanda waits after the last keystroke before blanking the Main 
screen (to prevent screen burn-in). Amanda blanks the screen only if the Main screen is 
displayed. A value of 0 stops Amanda from ever blanking the screen.
Number of minutes. The range is 0 to 99. The default is 5.
See also advertising.
The default appears in install.cfg as:
set tmo_blank 5
tmo_diskControls how often Amanda checks for low disk space. Amanda also checks for low disk 
space when she starts up. 
Number of minutes. The range is 0 to 255. The default is 60.
See also diskwarn.
The default appears in install.cfg as:
set tmo_disk 60
General Options (Continued)
Configuration OptionDescription