Amanda Work Place Instructions Manual
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Index 193 orders shipping 129 P P() token absolute value 114 dates 113 disk space 114 greeting 114 money 113 Name and Extension recording 115, 116 play digits entered by caller 116 play digits in Variable field 116 play tones represented by num- ber 115 play voice file 116 playing letters 114 playing messages 115 playing prompts 116 times 114 total messages 115 packet terminating characters 184 pager problems with 145 wait 121 pager number Method field 116, 120 paging %R token 118 Method field 120 users 125 parityn 181 partial_q_ok 167 partially supervised transfers 145 passwords 167, 171 configuring 46 patterns integration 145 tone 144 pause half second 98 two-second 98 PBX 168 pbx 181 PBX.DB 11, 25 PBXs ports for 181 using more than one 168 PC clock synchronizing 156 PCPM 159, 163, 179 mailbox for 50 peripheral waiting for 174 pesos P() token 113 physical serial ports 181 play_from 168 play_new_first 168 play_skip 168 playing frequencies 107 greetings 114 messages 115 prompts 116 Variable field 116 please_hold 169 port call accounting 156 resetting 143 SMDI 182, 183 port number SMDI 183 port variables 118 ports bps 181 changing volume 100 COM1-COM4 182 company greetings 49 connecting 152 data bits 181 direct messaging 49, 180 employee directories 49 greetings 180 idle 173 in use 164 initial volume 162 LPT 163 maximum 164 message lights 47 number 102 parity 181 printer 163 receiving strings 119 resetting 143 rings before answering 181 sending strings 119 simultaneously off-hook 164 stop bits 182 using different PBXs 181 positive voice control 175 time 175 post-record menu 161, 171 power conditioning 7 prefix dial code 14 dl_prefix 14 primary attendant 2 printer LPT port 163 printers configuring 47 problems new 143 processing menus 112 product_activation_key 169 programming special options 179 programs Host/Remote 146 prompt files 111 prompt_file 169 prompts for recording 155 language 169 playing 116 recording 171 sampling rates 154 protecting Amanda 7 purge 169 purging messages 169 purposes Amanda 2 Q Q() token 117 questionnaire 38 first use 37 questions asking 117 R r character code 33 R() token 118 ramdisk 169 rangex 170 rangex_key 170 RDSP 147 RDSP Not Located 146 RDSP/x32 connecting ports 152 reading lines of files 99 tokens from files 100 read-only mailboxes 157 recall earth 170 recall_delay 170 receptionists mailboxes 50
194 Installing [email protected] recognizing loop current drop 163 loop current off 163 record character code 33 record menu 171 record_beep 170 record_menu 171 recording beeps 170 dial tone 174 files 110 greetings 171 list comment 156 messages 110, 161, 171 silence 174 stop 161, 174 records deleting from files 110 locking 157 modifying 112 retrieving values from fields 121 relay paging %R token 118 remote access Amanda 73 Remote Administration Kit 6 remote computers setting up 74 Remote program 146 REMOTE.COM 73 Reorder 23 repeating menus 164, 173 reports automatic 155 daily 155 requirements 1 resetting port 143 restricted notification 48 retrieving values from records 121 return \R token 99 reviewing messages 161 Rhetorex AccuCall Plus utility 18 busy notification 156 driver 175 options and defaults 160, 163, 171 voice board 175 voice board problem 147 voice boards 17 ring off period 164 on period 164 ring length 173 Ring No Answer 20 notification records 171 ring no answer dial code 13 dl_rnaret 13 ring voltage 185 ring_mode 185 ring-no-answer character code 33 rings before answering port 181 rmt_rna 171 RNA chain 145 RNA greeting played for integrated call 162 rotary 155, 171 digit detection 171 roving notification 47 running Setup 9 S s character code 33 S() token 119 sales dealers 3 distribution 3 international 3 sampling rates greetings 154 incoming messages 154 prompts 154 saving DTMF entered by caller 118 messages 164 screen output 171 screen blanker 154 screen output tracing 171 screen saver 154 configuring 47 starting 172 screen_save 171 screening for caller 165 searching line 98 strings 108 sec_code_display 171 secondary attendant 2 security codes bypassing 109 comparing 107 displaying 171 minimum length 171 setting 109 security_min_length 171 sending messages 166 serial integration 61 Bellcore Standard 61 Definity-G3 67 Ericsson MD-110 69 generic 71 NEC 2000/2400 65 SMDI 61 System 75 67 serial ports bps 181 COM1-COM4 182 data bits 181 logical 183 parity 181 physical 182 receiving strings 119 sending strings 119 stop bits 182 serial_portn 182 service 3 setting up host computers 73 remote computers 74 Setup defining dial codes 11 defining tone patterns 17 Setup utility 9 running 9 sharing Amanda 48 shifting port variables 106 shipping orders 129 short_direct_send 172 shortening system greeting 153 ShowJump 151 shutdown 172 configuring 47 dl_stop 14 shutting down 172 Amanda 110 silence when recording 174 SMDI 61 base port 182 characters in packet 183
Index 195 integration 183 port 183 port number 183 terminating characters 184 time packet can precede call 183 type 184 smdi_activation_key 182 smdi_base_port 182 smdi_delay 183 smdi_max 183 smdi_port 183 smdi_pretimeout 183 smdi_start 183 smdi_stop 183 smdi_term 184 smdi_type 184 SMDR 156 space %D token 102 P() token 114 warning 157 spaces playing 114 Spanish 169 special options 179 spelling strings 114 starting screen saver 172 startup dl_init 14 stopbitsn 182 stopping recording 161, 174 storing answers 117 strings contents 114 length 111 receiving from serial ports 119 searching 108 sending to serial ports 119 spelling 114 stutter dial tone 144 STX character 99 success token execution 78 suffix dial code 14 dl_suffix 14 supervised transfer 102 please hold 169 supervised transfers 109, 145 supervising hangups 180 support 3 end user 4 installation 4 international 4 system administration 4 Token Programming Language 4 switching languages 126 synchronizing DOS and PC clocks 156 system log files 163 password 167 shutdown 172 shutting down 110 voice processing 2 System 75 serial integration 67 system administration support 4 system dial codes defining 11 system greeting played for integrated call 162 shortening 153 system initialization dl_init 14 system integration patterns character codes 32 Integration Helper 34 test calls 35 system shutdown dial code 14 dl_stop 14 system startup dial code 14 dl_init 14 system tone patterns defining 17 T t character code 33 T() token 120 t1 lines 185 t1_mode 185 tab \T token 99 tape_length 172 telephone number Method field 116, 120 notification 116 telephone switching systems analog 144 templates guest mailboxes 50, 162 mailboxes 50, 157 temporary files 169 test calls integration patterns 35 testing inband integration patterns 27 time after DTMF entry 173 automatic reports 155 before integration 183 between disk space checks 172 between DTMF tones 160 between menu repetitions 173 between messages when deliv- ering list 163 between on-hook and off-hook events 173 between SMDI packet and call 183 continuous message play 172 DTMF tone detection 160 DTMF tones played 161 end of recording detected 174 for positive voice control 175 forwarded messages 172 hold between transfer attempts 173 ignoring loop current 163 loop current drop 163 loop current off 163 messages 164 Name and Extension recording 166 port is idle 173 recording a list comment 156 rewinding 168 screen saver starts 172 skipping forward 168 storing messages 169 wait for DTMF digit 159 waiting for peripheral 174 timed break recall 101 timeout inband integration 173 timers tmo_blank 172 tmo_disk 172 tmo_dtmf 173 tmo_idle 173 tmo_menu 173 tmo_pickup 173 tmo_serial 174 tmo_silence 174
196 Installing [email protected] tmo_sound 174 tmo_xfer 159 times %T token 120 %Z token 122 P() token 114 playing 114 timestamp forwarded messages 172 timestamp_forwards 172 tmo_blank 172 tmo_disk 172 tmo_dtmf 173 tmo_dtwait 15 tmo_hold 173 tmo_idle 173 tmo_integrate 173 tmo_menu 173 tmo_pickup 173 tmo_rna 173 tmo_serial 174 tmo_silence 174 tmo_sound 174 tmo_xfer 159 today 153 token definition 77 token programming mailbox settings 78 token failure 78 token success 78 Token Programming Language support 4 Tokens Token Programming Language 77 types of 79 tokens application examples 125 if comparisons 105 listed alphabetically 98 listed by purpose 89 reference 89 tracing 79 troubleshooting 123 tokens_available 174 tone patterns 144 AccuCall Plus 18 defining 17 running GetTones 17 tones DTMF 159, 160, 161 for recording 155 PCPM 50, 163, 179 saving caller’s entry 118 totals messages 111, 115 new messages 112 trace files 143 DTMF integration 25 inband integration 25 inband integration patterns 28 tracing on screen 79 screen output 171 tokens 79 trace files 79 trademarks ii transfer dial tone dial code 13 dl_ndtret 13 transfer hold dial code 13 dl_dtwait 13 please hold 169 transferring blind 145 busy-hold time 173 call 144 partially supervised 145 supervised 145 transfers partially supervised 120 supervised 102, 109 troubleshooting token programs 123 trunk character code 33 two-call faxbacks 132 Type notification 146 type SMDI 184 U U token 120, 145 uninterrupted power supply 7 UPS 7 urgent messages 174 urgent_to_front 174 use_pvc 175 use_tutorial 175 user_log 175 users messages for other users 168 paging 125 uses Amanda 2 fraudulent iii information system 3 off-duty attendant 3 primary attendant 2 secondary attendant 2 voice messaging center 3 using fax modems 53 utilities GetTones 17 Host/Remote 146 Setup 9 ShowJump 151 V V() token 121 Variable field playing 116 variables assigning 80, 101 definition 80 global 103 port 118 reading from files 99 shifting 106 writing to files 100 verifying caller still on line 161 Video Administration Kit 6 voice wait 121 voice boards 101, 102 addressing RDSP/x32 voice boards 149 Brooktrout 175 clearing DTMF buffer 160 configuring RDSP/x32 voice boards 149 installing RDSP/x32 voice boards 151 jumpers for RDSP/x32 voice boards 150 problem 147 Rhetorex 17, 18, 175 voice boards, not from The Amanda Company 153, 169, 182 voice control 175 time 175 voice files 116 voice forms 117, 135, 167 voice mail mailbox 50 voice messaging center 3 voice processing system 2 voice responses, storing 117, 167 voice_analysis_length 175 volume changing 100 custom busy message 162 initial 162
Index 197 W W token 145 W() token 121 wait dial tone 121 pager answer 121 voice answer 121 waiting before integration 183 for DTMF 159 for peripheral 174 warning disk space 157 warranty ii web site 4 wild card character code 33 winks, t1 lines 185 writing lines of files 100 X x character code 33 X() token 122 Y Y() token 122 yesterday 153 Z Z() token 122