Amanda Work Place Instructions Manual

							Chapter 11: Programming Amanda 83
For example, the following is the syntax for %I:
Syntax:
%I(
field,
msg_no[,
mailbox])
%I() has three parameters: field, msg_no and mailbox.
Because the %I and parentheses are bold, you know that you have to include them in the 
command. The commas are bold, but the one in front of mailbox is inside brackets […], 
which surround optional parts of the syntax. If you use the bracketed part of the syntax, 
you must use the comma.
 
Because field is italicized, you know that it is a place holder for information that you must 
provide. Field can be any one of the following fields associated with messages:
D for the Date field
T for the Time field
F for the From field
[   ]The syntax inside the brackets is optional. 
If you don’t use this syntax, its default is 
used.
{   }The syntax inside braces can be repeated.  
						

							84 Installing [email protected]
Because msg_no is also italicized, you know that it is a place holder for information that 
you must provide. For example, to find out the date for message number 8, you replace 
msg_no with the number 8. Because mailbox is inside brackets, you replace it only if you 
use that part of the syntax. For example, you may want to delete a message belonging to 
mailbox 151.
Whenever a parameter is optional, such as mailbox, it has a default. A default is the value 
that is used for the parameter whenever the parameter is missing. The default for mailbox 
is the current mailbox.
Using the syntax, you can create any number of %I() commands. For example, %I(D,8) 
provides the date for message 8 for the current mailbox, and %I(T,6,151) provides the 
time for message 6 for mailbox 151.
Both the Extension and Notify Method fields can contain up to 65 characters. If you need 
more than 65 characters for your program, you use:
 A command that reads additional tokens from a file
 The G() command to tell Amanda to go to the Extension field for another mailbox 
and process the tokens she finds there
Files and Directories
This section points out what you need to know about files and file names when using the 
Token Programming Language. It assumes that you already know the following and other 
facts about files and directories:
 DOS files are stored in directories.
 The complete name for a file starts with the root directory (usually C:), lists the 
subdirectories leading to the file, and ends with the name of the file, each of which 
is separated by a backslash (\). 
When you use a DOS file name as a parameter, you must replace each backslash (\) found 
in the name with either two backslashes (\\) or one forward slash (/). For example, 
C:\AMANDA\FOOBAR.TXT must become either C:\\AMANDA\\FOOBAR.TXT or C:/
AMANDA/FOOBAR.TXT.
You can use variable names as parts of the file name. For example, if %S1 is C:, and %S2 
is Amanda, you can use %S1\\%S2\\FOOBAR.TXT.
Amanda can read text files (also called ASCII files) as well as files in dBase format. The 
former have file names that usually end with .TXT, and the latter have file names that end 
with .DBF. Amanda can read from, write to, and search files that contain database records. 
A record is a way to group pieces of information. For example, your name and address is a  
						

							Chapter 11: Programming Amanda 85
record in a database for any company that sends you supplies. The individual parts of your 
name and address are fields of that record. In a database, another name for a record is a 
row, and another name for a field is a column.
Sample Address Record: 
First Name: MARY Last Name: HU
Street Address: 28291 HOOVER ST.
City: WINTER FALLS State: MI
Zip: 48444
Text files that contain database records should have commas separating each field of each 
record and a carriage return/linefeed separating one record from another. (A carriage 
return/linefeed is the pair of ASCII characters placed in a file when you press Enter on 
your keyboard.) 
Sample Address Record as a line in a text file:
MARY,HU,28291 HOOVER ST.,WINTER FALLS,MI,48444
When Amanda reads records from a text file, you tell her the number of the fields you 
want to read or change the data in. The fields are numbered starting with 1. In our 
example, First Name is 1, and Last Name is 2.
dBase files are created using dBase, a database software product. For dBase files, you tell 
Amanda the name of the field instead of its number. When Amanda reads data from a 
dBase file, she deletes any spaces at the end of the data as she stores the data into a 
variable. For example, if the field contains MARY             , Amanda reads only 
MARY.
Flow of Control: Branching and Looping
When programming Amanda, you often type the tokens for a program in more than one 
field. This is not because you have exceeded the 65-character limit for the Extension or 
Notify Method field, but because you want to control the flow of token processing. For 
example, the only way to have Amanda perform different actions based on the value of a 
variable, is to put the tokens for one set of actions in another Extension field. 
The commands that control the flow of tokens are:
 The I() command which compares two values. (Notice that this is not the same as 
the %I() command/system variable discussed earlier in this chapter.) This com-
mand is similar to the If command or If statement in other programming languag-
es. It is used to branch in either of two directions, depending on whether the 
comparison is true or false. If the comparison is true, Amanda goes to another 
mailbox’s Extension field and processes the tokens there. If the comparison is 
false (for example, %S1 is not equal to the empty string), Amanda continues pro-
cessing tokens where she is.
For example, I(%S1,=,,101) can be read as “If the variable %S1 equals the empty 
string, go to mailbox 101. If not, go to the next token in this mailbox.” 
I(%G0,>,5,2000) can be read as “If the variable %G0 is greater than 5, go to mailbox 
2000. If not, go to the next token in this mailbox.” 
						

							86 Installing [email protected]
 The G() command which tells Amanda to go to another mailbox’s Extension field 
right now. (Notice that this is not the same as the %G0 through %G9 global vari-
ables.) There is no comparison made—just an immediate branch to a new mail-
box.
For example, G(2000) can be read as “Go immediately to mailbox 2000.”
A loop is the name given to a set of tokens that are repeated. For example, if the last token 
in the Extension field for mailbox 151 is G(151), Amanda returns to the beginning of the 
Extension field for mailbox 151. This forms a loop. It forms an infinite loop unless 
Amanda can branch to another mailbox’s Extension field before performing the G() 
command. Sometimes you want an infinite loop, but usually an I() command appears 
within the loop (somewhere between the beginning of the loop and the G() command) and 
allows Amanda a way out of the loop. 
For example, if you want Amanda to process the tokens for 151 exactly three times, you 
use a variable as a counter. You add 1 to the variable every time through the loop and 
branch when the I() command determines that the variable is equal to 3. 
If you want Amanda to process the tokens for 151 until a certain value is entered by the 
caller, you store the caller’s input in a variable and use the I() command to branch when 
the variable finally contains the value you are waiting for. 
The examples in this section shows a loop in which Amanda repeats the tokens in one 
Extension field over and over—until stopped. You can make more complicated loops. For 
example, you can use the G() command to go from mailbox 151 to mailbox 152 to 
mailbox 153, before returning to mailbox 151. This is still a loop because eventually 
Amanda returns to mailbox 151. It is just a longer, more complicated loop than the earlier 
examples.
Examples
This section provides practical examples using some of the available tokens.
Customizing the Employee Directory
The default operation of the employee directory minimizes the work you have to do as a 
system administrator. All you have to do is put values in the Dir Name 1 and Dir Name 2 
fields for each employee’s mailbox. A little extra work on your part can make it easier for 
the caller to use the employee directory. 
Application
This example explains how to streamline the functionality of the employee directory (by 
default, mailbox 411) so that the caller does not have to dial the extension.
The default use of the employee directory:
1. A caller enters 411 for the employee directory.
2. The caller enters three digits representing the first three letters in either the first or last 
name of the person he wants to call. 
3. Amanda reads the extension for each person whose name matches the digits.  
						

							Chapter 11: Programming Amanda 87
4. The caller dials the correct extension.
The customized use of the employee directory:
1. A caller enters 411 for the employee directory.
2. The caller enters three digits representing the first three letters in either the first or last 
name of the person he wants to call. 
3. If more than one employee matches the digits, Amanda asks the caller to choose. 
For example, Amanda might say “For Steve Smith, press 1; for Stella Clark, press 2.”
4. Amanda dials the extension. 
Translating to Amanda’s Tokens
This example shows the use of the G() command, which stops Amanda from processing 
the current mailbox and goes directly to the specified mailbox. It also illustrates the M() 
command that causes Amanda to play a greeting and wait for a single-digit number from 
the menu as a response.
To customize the employee directory:
1. Make a list of everyone’s first and last names (as they will appear in the Dir Name 1 
and Dir Name 2 fields in their mailboxes).
Example:
Steve Forest Mailbox 105
JoAnn Johnson Mailbox 106
Bob Knapp Mailbox 107
2. Determine what three digits would match each name:
Example:
Steve Forest Mailbox 105
783 367
JoAnn Johnson Mailbox 106
562 564
Bob Knapp Mailbox 107
262 562
3. Create mailboxes for each of the sets of three-digits.
Example:
Create mailboxes 783, 367, 562, 564, and 262.
4. For each of these mailboxes, make sure that:
Do Not Disturb is locked OFF. (Do Not Disturb: OFF Lock: ON)
Call screening is locked OFF. (Screen Calls? OFF Lock: ON) 
						

							88 Installing [email protected]
5. Fill in the Extension fields for mailboxes that only match one of the employees with 
@G(
employee_mailbox) 
Example:
Because 783 and 367 match Steve Forest, the Extension fields for mailbox 783 and 
mailbox 367 should be:
@G(
105)
Because 564 matches JoAnn Johnson, the Extension field for mailbox 564 should be:
@G(
106)
Because 262 matches Bob Knapp, the Extension field for mailbox 262 should be:
@G(
107)
or
@P(G1)P(N,
107)G(
107)
6. For mailboxes that match more than one of the employees:
a. Record G1 (Greeting 1) as “For first matching name, press 1; for second 
matching name, press 2; …” substituting the real names of employees for the 
italicized words.
b. In the Menus fields, put the mailbox for the first matching name in 1; the mail-
box for the second in 2, and so forth.
c. In the Extension field, puts:
@M(
G1,
1,
30)
This command causes Amanda to play Greeting 1 and waits for the caller to enter a 
digit indicating a choice from the menu. If the caller does not enter a digit within 30 
seconds, Greeting 1 repeats.
Example:
Because 562 matches both JoAnn Johnson and Bob Knapp, the Menus for mailbox 
562 would be:
1106
2107
The greeting would be:
“For JoAnn Johnson, press 1; for Bob Knapp, press 2.”
T
IPS:To make this better yet, use:
@P(G1)P(N,
employee_mailbox)
G(
employee_mailbox)
instead of:
@G(
employee_mailbox) 
Record a Greeting 1 for each of the new mailboxes that says “You are 
being transferred to” after which Amanda plays the Name and Extension 
recording for the employee’s mailbox. For mailbox 564 in the example, 
this would look like:
@P(G1)P(N,
106)G(
106) 
The P() command plays greetings and so forth. In this case, the first P() 
command plays Greeting 1; the second plays the Name and Extension re-
cording. 
						

							Chapter 11: Programming Amanda 89
If the matching digits conflict with existing mailboxes (for example, 564 
matches JoAnn Johnson, but it is already the mailbox for another em-
ployee), use 99564 or some other variation that does not conflict with 
employee mailboxes.
When more than one employee matches the digits that the caller enters, 
you can add 9 to the menu (with mailbox 411) and append the greeting 
to end with: “…press 9 to return to the employee directory.” Then, if the 
caller doesn’t want any of the people mentioned in the greeting, he can 
try another name.
Token Reference
This section contains two tables, each of which lists all of the tokens in the Token 
Programming Language: 
A quick token reference table, which lists each token by its function or purpose. 
The functions are in alphabetical order so that you can easily find all the tokens 
that perform similar functions. For example, the J() and T() commands both deal 
with faxes so they are grouped under Fax. This table provides only the syntax for 
each token. For a full description of the token, you must look in the alphabetical 
reference.
An alphabetical token reference table, which lists the tokens in alphabetical or-
der based on the first letter in the token’s name. For example, %I and I are found 
under I. Tokens whose names do not contain a letter are listed in ASCII order be-
fore the letters. This table provides complete descriptions and examples of each 
token.
Quick Token Reference
Function/Purpose of TokenSyntax
absolute valueP
[
repetition](
number,N)
Add+(
variable[,
value]) 
ANI (Automatic Number Identification)%H
Append, file|(
file) 
Assignment=(
variable,
value[,
start,
end]) 
Boards, serial numbers%B1 %B2 %B3
%B4 %B5 %B6
Caller hang-upH(
mailbox)
Caller ID%H
Comment%F(
field[,
mailbox]) 
ConditionI(
value,
operator,
value,
mailbox) 
Conference callext_noKM
Creating message notification fileX
[(
file)
] 
CurrencyP
[
repetition](
amount,
currency) 
Current connect time%T 
						

							90 Installing [email protected]
Current date in American format%Y
Current port number%C
Current time%Z
Current mailboxP
[
repetition] (U
[,
mailbox])
%U
Current mailbox’s Extension field%E
Date%I(
field,
msg_no[,
mailbox])
P
[
repetition](
date,D) 
%Y
Days of week%W
Deleting fileY
[(
file)
] 
Deleting, messageKD(
msg_no[,
mailbox]) 
Dial (pulse dial)~
Dial codesF
dial tone%X
dial tone, wait forW(
n,T
[,
mailbox]) 
Directory Name field%F(
field[,
mailbox]) 
Disk space%D
P
[
repetition](D) 
DollarsP
[
repetition](
amount,
currency) 
DTMF digitsP
[
repetition](
DTMF) 
P
[
repetition](R) 
01 2 3
45 6 7
89 A B
CD * #
DTMF for relay pagingP
[
repetition] (R)
%R
DTMF, save caller’s entryR(
greeting[#
mailbox],
variable[,
timeout]) 
Exit for caller hang upH(
mailbox) 
Exit for mailbox[
ext_no]H
Quick Token Reference (Continued)
Function/Purpose of TokenSyntax 
						

							Chapter 11: Programming Amanda 91
Extension fieldext_no
@
%E
*Extensions, partially supervised transferU-
ext_no
Fax, incremental(
file)
Fax, initialization%A
Fax, receiveJ(
file_or_box,
phone_no[,
tokens]) 
Fax, sendT(
file,
phone_no[,
tokens]) 
Fields, process extension or Notify field as 
tokens@
Fields, returns number of characters in a 
stringLEN[
string] 
Fields, values in mailbox record%F(
field [,
mailbox]) 
Fields, Variable field in notification record%V
Fields, Extension %E
Fields, information%I(
field,
msg_no[,
mailbox])
Files, append|(
file) 
Files, as indicatorsX
[(
file)
] 
Y
[(
file)
] 
Z
[(
file)
] 
Files, delete recordKV(
file,
field,
value) 
Files, from recordingsKR(
file_or_box[,
recording_info]) 
Files, import{
file}
Files, read{
file}
V(
file,
field,
value{,
field,
variable})
[(
file)
N(
file,
field,
value{,
field,
variable})
Files, search?(
line,
file,
mailbox) 
Files, voiceP
[
repetition](X,
file) 
Quick Token Reference (Continued)
Function/Purpose of TokenSyntax 
						

							92 Installing [email protected]
Files, write](
file) 
N(
file,
field,
value{,
field,
variable})
FrancsP
[
repetition](
amount,
currency) 
Free disk spaceP
[
repetition] (D) 
%D
FrequencyKB(
frequency,
msecs) 
From%I(
field,
msg_no[,
mailbox])
GotoG(
mailbox) 
GreetingP
[
repetition](
greeting[,
mailbox]) 
Hang-up[
ext_no]H
O(
time) 
Hang-up, cleanupH(
mailbox) 
Hang-up, partially supervisedU-
ext_no
HookflashF
O(
time) 
IfI(
value,
operator,
value,
mailbox) 
Import, file{
file}
Information mailboxesM(
greeting[#
mailbox],
repetition,
delay) 
IVR%I(
field,
msg_no [,
mailbox]) 
Languages, changeL(
file) 
LengthLEN[
string] 
Letters and spacesP
[
repetition](A,
string) 
LIGHT.ON
See also message waiting indicators.X
[(
file)
] 
Y
[(
file)
] 
Z
[(
file)
] 
MenuM(
greeting[#
mailbox],
repetition,
delay) 
Messages%I(
field,
msg_no[,
mailbox])
Messages, by numberP
[
repetition](M
n[,
mailbox]) 
Messages, deleteKD(
msg_no[,
mailbox]) 
Messages, from recordingsKR(
file_or_box[,
recording_info]) 
Quick Token Reference (Continued)
Function/Purpose of TokenSyntax