Amanda Work Place Instructions Manual

							Chapter 8:
Faxing
Using This Chapter
This chapter:
 Explains how to set up a fax modem for use with Amanda.
 Explains how to detect a fax machine automatically.
Using a Fax Modem
You can use a fax modem on any [email protected] system.
The fax modem used in Amanda may be internal or external as long as it meets all of the 
following requirements:
 Class 2 or Class 2.0 compliant. (Be aware that Class 2 is different from Class 2.0.)
 Internal fax modems must have a UART 16550 serial interface, and external fax 
modems must be connected to UART 16550 serial ports. 
The MSD.EXE program in DOS can verify whether or not your PC has these high speed 
serial ports. So can IS16550. (The syntax is IS16550 /x where x is the number of the COM 
port.)
N
OTE:If you have a Class 2 modem, the default configuration settings for fax 
options should work well with your modem. If you have a Class 2.0 mo-
dem, change the setting for fax_send_reverse to F for False.
You must configure the fax modem for one of the following:
We recommend using COM1 and/or COM2 for fax modems. This port must be dedicated 
to the fax modem.
N
OTE:If you have a turnkey Amanda system, it comes with an internal modem 
which uses COM4 and IRQ5. This is used only by the host software on 
the Amanda computer that allows you to control Amanda from a remote 
site using the remote program. None of Amanda’s configuration options 
have anything to do with this modem, but the fax modem cannot be set 
to COM4 or IRQ5. Even if your system is not a turnkey system, we rec-
ommend that you install an internal data modem using the same COM 
port and IRQ so you can contact Amanda remotely. If you ever need cus-
tomer support from The Amanda Company, this modem will make it 
COM1 with IRQ4 and no other devices on COM1 or using IRQ4
COM2 with IRQ3 and no other devices on COM2 or using IRQ3
COM3 with IRQ11 and no other devices on COM3 or using IRQ11 
						

							54 Installing [email protected]
possible to solve your problem much more quickly. See “Chapter 10: Ac-
cessing Amanda Remotely” for more information about host and remote 
software.
To configure a fax modem for Amanda:
1. Run the Setup utility.
2. From the Work.Place Configuration Utility menu, select System Configuration 
Options or press 4.
3. From the System Configuration menu, press A for Advanced Configuration.
4. From the Advanced Configuration menu, press S for Serial.
The Serial Port Definition dialog box appears. 
(If you type a space, the Setup utility interprets it as a zero.)
5. Change:
serial_portn
 0
To :
serial_portn
 y
The option maps Amandas logical port to a physical port on the PC. 
The n is the number of the logical serial port and the y is the physical serial port (for 
example, COM1). It is best to make n and y the same number. For example, map log-
ical port 2 to COM2.
6. Modify the 
baudn, 
databitsn, 
stopbitsn, and 
parityn to match the correct 
values for the serial integration link you are receiving. 
The n is the number you used for n in step 5.
7. Press F10 to save your changes.
The Save All Data? dialog box appears. 
						

							Chapter 8: Faxing55
8. Press Y for Yes.
9. From the Advanced Configuration menu, press F for Fax.
The Fax Configuration screen appears. 
(If you type a space, the Setup utility interprets it as a zero.)
10. (Skip this step if you dial 9 to access an outside line.) In the Fax section on Advanced 
Configuration, change:
fax_dl_init 9,
To :
fax_dl_init n
replace n with the outside access code for the telephone switching system. (Adding a 
comma causes a 2-second pause.)
11.  (Skip this step if you have a Zoom modem.) Change:
fax_flow_control &K3
For Aceex modems, use:
fax_flow_control \Q3 X3 &K3
For Practical Peripherals modems, use:
fax_flow_control X3 &K3
This option has the Class 2 command for the type of flow control used by your fax 
modem.
12. Change:
fax_id 
To :
fax_id 
fax
where 
fax is a number or a name used to identify your fax modem (for example, 
FAXA)  
						

							56 Installing [email protected]
13. Many older Class 2 fax modems need a string of leading digits ‘1111’ for their fax_id. 
By default, Amanda adds these digits.
However, if they appear on the receiving fax machine, change:
fax_id_pad T
To :
fax_id_pad F
14. Change:
faxn
 
To :
faxn
 
ext
where n is the number for the logical serial port and ext is the extension number 
where the fax modem is connected on the telephone switching system (this must be a 
single line extension). 
15. This defines the maximum number of digits for a local extension. This is used when 
the “72” Fax retrieve command is selected so that fax_dl_init (usually ‘9,’) will be 
applied only for outside calls.
Change:
max_local_extension 6
To :
max_local_extension n
where n is the maximum number of digits in a telephone extension on your telephone 
switching system.
N
OTE:You don’t need to change the default values for the other serial port and 
fax configuration options.
To use the fax modem effectively, you must also use tokens to program 
the Extension fields for one or more mailbox. For more information, see 
the sections on one and two-call faxbacks in “Chapter 11: Programming 
Examples,” in 
Administering [email protected].
Suggested Settings
The following modems have been used with Amanda with the following settings. This is 
not a comprehensive list, and many other modems work with Amanda. The following 
settings are not even guaranteed to work with your modem (even if your modem is one of 
those listed) because modem manufactures produce a variety of models and change their 
firmware from time to time. However, you may want to try them.
Zoom Modems
fax_flow_control &K3
fax_dl_init -
Aceex Modems
fax_flow_control \Q3 &K3
Practical Peripherals Modems
fax_flow_control X3 &K3 
						

							Chapter 8: Faxing57
SmartOne 1442 Faxmodems
fax_flow_control &K4
fax_direct_connect H1O0
fax_receive_reverse T
fax_reset &D3
fax_send_reverse F
Boca modem M144EW
fax_flow_control &K3
Detecting a Fax Machine Automatically
Amanda can detect and accept incoming faxes automatically.
To automatically detect and accept an incoming fax:
 The fax connect tone must be in the PCPM tone table.
The tone information is stored in C:\AMANDA\PBX.DB\1001.TON.
The tone must be one of the first four tones or frequencies defined, and it must be 
marked as a terminating tone. The PCPM code associated with the tone must be in the 
range 13-36.
 A mailbox (usually 994) must be set up to process faxes. To learn how to create 
and program that mailbox, see Administering [email protected].
 That mailbox must be specified in the hot_box configuration option.
Modifying the PCPM Tone Table
To modify the tone table for Rhetorex voice boards:
1. Run AccuCall Plus. 
For more information about AccuCall Plus, see “Using AccuCall Plus” on page 18.
2. To detect a FAX tone, use the following:
All other values can remain at their defaults.
NAME:FAX CNG TONE
TYPE:OTHER
TERMINATING:YES
CADENCE:NO
FREQ1:1100
FREQ2:NONE
PCPMCODE:13 (13 through 36 are acceptable)
QUICKCOUNT:400
ON TIME:528
OFF TIME:2976 
						

							58 Installing [email protected]
NOTE:Remember to insert the FREQ1 value of 1100 into the filter table in one 
of the first four positions. Only frequencies in the first four positions are 
used for terminating tones.
Creating the Hot Box Mailbox
The Amanda Company recommends using mailbox 994 as the first hot_box, but you can 
use any valid mailbox. Use Amanda’s Mailbox screen to create the mailbox that will 
process the PCPM tone. See Administering [email protected] for information about 
creating mailboxes.
After calling Amanda, the caller presses the Start button on his fax machine during the 
Company greeting (or some other greeting). Amanda recognizes the tone and processes 
mailbox 994. Mailbox 994 performs a blind transfer to the fax machine. The Extension 
field for mailbox 994 must contain the extension connected to the fax machine followed 
by an H (hangup).
Example Extension field:
1000H
where extension 1000 is connected to the fax machine
Setting the Hot Box Options
You must let Amanda know the mailbox that will process the PCPM tone by setting the 
hot_box configuration option.
To designate a mailbox to accept incoming faxes:
1. Run the Setup utility. At the DOS prompt, from the directory C:\AMANDA, type:
SETUP
Then press Enter.
2. From the main menu, press 4.
The System Configuration Options menu appears.
3. From the System Configuration menu, type:
A
(for Advanced Configuration).
4. From the Advanced Configuration menu, type:
H
(for Hot Boxes).
5. Select the number that corresponds to the PCPM code. 
6. Type the mailbox number next to the code.
Your typing replaces previous setting (by default -1 for no mailbox).
7. Press F10 to save. 
						

							Chapter 8: Faxing59
Sending Faxes
Faxes that you send to customers must be stored on Amanda in fax format. You create the 
documents, then fax them to Amanda using the J() token to receive them. For more details, 
see “Sending Faxes to Amanda” on page 131. 
						

							60 Installing [email protected] 
						

							Chapter 9:
Using Serial Integration
Serial Integration Overview
Serial integration is a type of digital integration in which the telephone switching system 
uses the computer’s serial port to communicate to Amanda. A data line from the central 
office or telephone switching system sends information and instructions (about the caller 
and called party) to your on-site voice mail box. 
For example, if you call Amanda from an internal extension, Amanda recognizes you and 
asks only for your security code. Serial integration makes getting your messages faster.
Amanda can support the following types of serial integration on Rhetorex voice boards:
 Bellcore Standard
 NEC 2000 and NEC 2400
 AT&T System 75 or Definity-G3
 Generic which can apply to other types of serial integration when the options are 
set correctly
N
OTE:The Amanda Company recommends using a user’s telephone extension 
number as his mailbox in all cases, but, with digital integration, this one-
to-one correspondence is required.
Bellcore Standard SMDI
This section covers serial integration for any telephone switching system that uses 
Bellcore Standard Simplified Message Desk Interface (SMDI). For example, Centrex, 
Northern Telecom SL-1 with a VoiceBridge, and Fujitsu F-9600 use SMDI.
To modify configuration options for use with Bellcore Standard SMDI:
1. Choose an available serial port on the computer. The serial port you use must be 
COM1, COM2, COM3, or COM4. 
Whatever serial port you use, make sure nothing else is configured to use that port or 
the IRQ (hardware interrupt) configured for use with that port.
2. Run Setup as explained in “Chapter 3: Running the Setup Utility.”
N
OTE:As an alternative, you can use the JOVE utility to access the config-
uration options in C:\AMANDA\INSTALL.CFG.
3. From the Work.Place Configuration Utility menu, select System Configuration 
Options. You press 4. 
						

							62 Installing [email protected]
4. From the System Configuration menu, press A for Advanced Configuration.
5. From the Advanced Configuration menu, press S for Serial.
The Serial Port Definition dialog box appears. 
(If you type a space, the Setup utility interprets it as a zero.)
6. Change:
serial_portn
 0
To :
serial_portn
 y
The option maps Amandas logical port to a physical port on the PC. 
The n is the number of the logical serial port and the y is the physical serial port (for 
example, COM1). It is best to make n and y the same number. For example, use 
serial_port1 1 or 
serial_port2 2, and so forth.
7. Modify the 
baudn, 
databitsn, 
stopbitsn, and 
parityn to match the correct 
values for a serial integration link you are receiving. 
The n is the number you used for n in step 6.
8. Press F10 to save your changes.
The Save All Data? dialog box appears.
9. Press Y for Yes.
10. From the Advanced Configuration menu, press I for SMDI.
The SMDI Configuration screen appears. 
(If you type a space, the Setup utility interprets it as a zero.)