Amanda Work Place Instructions Manual

							Chapter 7: Configuring Amanda 43
29)  Do you want to log information about accesses to 
mailboxes? If YES, the USER.LOG file will store the 
date, time, and mailbox when any mailbox is access-
ed by DTMF. This file can be analyzed for call distri-
butions and accesses by dates, days, and times.YESIn the Setup utility, select
System Configuration 
Options→
General 
Configuration→
Messages.
The Amanda parameter is 
user_logSet the Log Info About User Access 
check box to T for True.
NOSet the Log Info About User Access 
check box to F for False, which is the 
default.
30)  What password does the administrator want to 
use for Amanda?
(You may not want to write this down, but be sure 
that it gets reset. The default is AMandA with the first 
two and the last letter capitalized.)Write pass-
word here.In the Setup utility, select
System Configuration 
Options→
General 
Configuration→
Password.
Amanda parameter is 
passwordEnter a password which contains no 
more than eight letters. Passwords are 
case-sensitive.
31)  What language should Amanda use for prompts, 
such as “Please hold…?”
(You can offer information in more than one lan-
guage, ask for details.)ENGLISH
SPANISH
FRENCHIn the Setup utility, select
System Configuration 
Options→
General 
Configuration→
General Defaults.
Amanda parameter is 
prompt_filePress F2 and select a language from 
the drop down list in the Language list 
box. ENGLISH is the default. If you 
do not select English, you must also 
install the prompts for the language.
32)  Will Amanda be connected to a printer so that 
you can print reports?YESIn the Setup utility, select
System Configuration 
Options→
General 
Configuration→
General Defaults.
Amanda parameter is 
lpt_portSet the Printer Attached To LPT value 
to 1.
NOSet the Printer Attached To LPT value 
to 0, which is the default.
33)  Do you want to shut down Amanda for disk 
maintenance and/or tape backups?YESIn the Setup utility, select
System Configuration 
Options→
General 
Configuration→
General Defaults.
Amanda parameter is 
shutdownSet the Shutdown For Maintenance 
And Backups check box to T for True.
NOSet the Shutdown For Maintenance 
And Backups check box to F for False.
34)  If YES to 33), do you want Amanda to shutdown 
once a week or everyday?WEEKLY
Write a day 
and a time.In the Setup utility, select
System Configuration 
Options→
General 
Configuration→
General Defaults.
Amanda parameter is 
shutdownSelect the Once A Week On [TUE] At 
[01:30] option. The default is Tuesday 
at 1:30 A.M. You can specify a differ-
ent day from the TUE drop down list 
box. You can enter a different time in 
the 01:30 text box. Time value uses the 
24-hour format (HHMM).
DAILY
Write down 
the time. Select the Everyday at  op-
tion and enter the time at HHMM, us-
ing the 24-hour format.
35)   What words do you want the screen saver to dis-
play on the Amanda computer? 
(Write the words. The default is “Buy more Aman-
das.”)Write a phrase.In the Setup utility, select
System Configuration 
Options→
General 
Configuration→
General Defaults.
Amanda parameter is
advertisingAt the Screen Saver Phrase text box, 
enter the phrase. Recommended 
length is up to 30 characters, but max-
imum length is 80.
First Use Questionnaire  (Continued)
QuestionCircle
ResponseLocation and Amanda 
Parameter (if applica-
ble)Action 
						

							44 Installing [email protected]
36) When users don’t delete messages, they accumu-
late. Do you want to get rid of messages that have 
been listened to and have been around for a long 
time?
Be aware that deleted messages are gone forever.YESIn the Setup utility, select
System Configuration 
Options→
Advanced
Configuration→
General (Settings).
Amanda parameter is
purgeSee Action for Question 37.
NOSet Amanda parameter purge 
to 0, 
which is the default.
37)  If YES to 36, write a number of days (from 1 to 
99) after which a message that has been heard should 
be deleted.Write a num-
ber (1-99).In the Setup utility, select
System Configuration 
Options→
Advanced 
Configuration→
General (Settings).
Amanda parameter is
 purgeSet purge 
to x
, where x is the num-
ber of days (1-90) after being heard 
that a message is purged.
38)  Do you want to use the hold music provided by 
The Amanda Company or hold music and messages 
of your own?The Amanda 
CompanyN/AAmanda plays C:\AMAN-
DA\HOLD.VOX by default.
YOUR OWNThere is no config option or mailbox 
field for this. 
To rerecord HOLD.VOX:
1. Shut down Amanda. 
2. At the DOS prompt (C:\AMAN-
DA), type:
COPY HOLD.VOX MU-
SIC.VOX
so you can use this file later. If 
you already have a MU-
SIC.VOX file, use another 
name.
3. Restart Amanda.
4. Using the telephone, log in to 
the system administrator mail-
box (999), select 8 for the Sys-
tem Administration menu, then 
3 to record the busy-hold music. 
5. Make your recording. It be-
comes the file C:\AMAN-
DA\HOLD.VOX and is played 
by Amanda to callers on hold.
6. If you create HOLD0.VOX, 
HOLD1.VOX, etc. Amanda 
plays them after HOLD.VOX if 
the extension remains busy. 
Each one is created as 
HOLD.VOX, and must be 
changed to HOLDx.VOX with a 
DOS command:
COPY HOLD.VOX 
HOLDx.VOX
Do the recording for the real 
HOLD.VOX (the first music/
message the caller hears) last.
First Use Questionnaire  (Continued)
QuestionCircle
ResponseLocation and Amanda 
Parameter (if applica-
ble)Action 
						

							Chapter 7: Configuring Amanda 45
Configuring a New Installation
Amanda has over 200 configuration options. They are what make Amanda so powerful 
and flexible. You will probably leave over 90% of those options set to their default 
settings. However, armed with the answers to the First Use Questionnaire, you should 
review the most commonly changed options (those in the General Configuration section 
of the Setup utility).
To set a new Amanda system’s general configuration options:
1. Run Setup as explained in “Chapter 3: Running the Setup Utility.”
The Work.Place Configuration Utility screen appears. 
2. To select System Configuration Options, press 4. 
The System Configuration menu appears. 
3. To select General Configuration, press Enter.
The General Configuration menu provides easy access to the configuration options 
you are most likely to change.
4. Press I for Incoming Calls.
The Incoming Calls screen appears.
Options with bracketed settings [T] or [F] are like Windows check boxes. Using T for 
True is like checking a check box. Using F for False is like clearing a check box. 
Pressing the space bar toggles between T and F. Sometimes one check box is depen-
dent on your selection for an earlier check box. For example, in the Incoming Calls 
screen, if you do not allow the caller to hold, the setting for active hold is ignored.
Options with settings that are in parentheses (*) or ( ) are like Windows option but-
tons. You make a selection from the group of options by typing an asterisk in front of 
any one of the options. (Typing a space removes an asterisk from one option; if there 
are only two options, the asterisk automatically moves to the other option.)
5. For each check box, select T for True or F for False.  
						

							46 Installing [email protected]
Type an asterisk (*) to select an option button.
(Press F1 for help with any setting you aren’t sure about.)
6. Press F10 to save your settings and Esc to return to the General Configuration screen.
7. Press M for Messages.
The Managing Messages screen appears.
8. For each check box, select T for True or F for False. 
Type an asterisk (*) to select an option button.
(Press F1 for help with any setting you aren’t sure about.)
9. Press F10 to save your settings and Esc to return to the General Configuration screen.
10. Press P for Password.
The Password screen appears. Current Password is display-only. 
11. Type the new password for Amanda in the Enter New Password text box.
12. Press F10 to save your settings and Esc to return to the General Configuration screen.
13. Press G for General Defaults.
The General Defaults screen appears. 
						

							Chapter 7: Configuring Amanda 47
Language is an example of a list. Pressing F2 displays a list of choices from which 
you select the language to be used.
Sometimes options are dependent on your selection for other options. For example, in 
the General Defaults screen, only if you select the Restricted option button can you 
access the Port text box and type the number of the port to which notification is 
restricted. Likewise, only if you select the Shutdown For Maintenance And Backups 
check box is it important what days or time the shutdown occurs.
For more information about notification, see “Selecting a Type of Notification” on 
page 47.
14. For the check box, select T for True or F for False. 
Type an asterisk (*) to select an option button.
Select the day of the week from a list.
Type numbers for the ports and times. 
Type a phrase for the screen saver. (You can use up to 79 characters, but the screen 
saver phrase is more readable if you use fewer than 30 characters.)
Press F1 for help with any setting you aren’t sure about.
15. Press F10 to save your settings and Esc to return to the General Configuration screen.
Selecting a Type of Notification
Many telephones have message lights (also called message waiting lights) to let users 
know that they have unheard messages. You use notification records to turn the lights on 
and off. You can also notify users about waiting messages by paging them, calling their 
extensions, or calling them at an outside number.
Part of installing Amanda is selecting the type of notification:
 Roving
 Dedicated
 Restricted
With roving notification, Amanda tries to use the last port in the hunt group (for 
example, port 4 on a 4-port system) for notification. If the last port is busy, Amanda tries 
the second-to-last port (for example, port 3), and so forth. 
						

							48 Installing [email protected]
If, on your telephone switching system, the port that turns on the message light must also 
turn it off, you must have only one port perform notification (control voice notify, message 
lights, paging, and so forth). You must use dedicated or restricted notification, rather than 
the default roving notification.
With dedicated notification, one port is used:
 Only for notification
BUT that port
Cannot take incoming calls
Dedicated notification eliminates glare (the collisions between incoming calls and 
notifications). However, you have one less port for receiving calls.
With restricted notification, one port is used:
 Only for notification
AND that port
Can take incoming calls
With restricted notification, glare can still occur. However, all your ports can be used for 
receiving calls.
See Administering [email protected] for more information on notification records.
If you are using JOVE to edit INSTALL.CFG, for roving notification, set both n_ochan 
and notify_restriction to 0. For dedicated notification, set n_ochan to 1 and 
notify_restriction to 0. For restricted notification, set n_ochan to 0 and 
notify_restriction to a specific port number.
N
OTE:When using roving or restricted notification, program your phone system 
to have the ports in a linear hunt group (not a circular hunt group). In a 
linear hunt group, port 1 always rings first, port 2 rings only if port 1 is 
busy, and port 3 only rings if port 1 and port 2 are both busy. Then when 
Amanda’s last port rings, all the other ports must be busy. 
If a caller hears DTMF and then a hangup instead of the company greet-
ing, a collision has occurred.
Sharing Amanda
Sometimes more than one company or department share an Amanda system. Specific 
ports are assigned to specific groups. For example, on a two-port system shared by two 
companies, one company receives calls on port 1 and another on port 2. This affects the 
configuration options that determine which mailbox is used for:
 The company or initial greeting that callers hear when they call one of the compa-
nies.
 The employee directory that contains the names of all the users as they appear in 
the Directory Name 1 and Directory Name 2 fields.
 The direct message mailbox that allows you to record a message for a mailbox 
without having to transfer to that extension. You hear either the mailbox’s greet-
ing or the name and extension recording (depending on the setting for the 
short_direct_send configuration option). For example, you can leave a message 
for someone that you know is out of the office or not to be disturbed.  
						

							Chapter 7: Configuring Amanda 49
The following procedures are based on a four-port Amanda system shared by two 
companies.
To have different company greetings:
 In the Per Port section of Advanced Configuration, change the mailbox for the 
company greeting on a per port basis. 
Suppose the first company uses ports 1 and 2, and the second company uses ports 3 
and 4. Then box_grt for ports 1 and 2 might be set to mailbox 990, while box_grt for 
ports 3 and 4 might be set to mailbox 880.
To have different employee directories: 
 In the Per Port section of Advanced Configuration, change the mailbox for the em-
ployee directory on a per port basis. 
For example, box_idx for ports 1 and 2 might be set to mailbox 411, while box_idx 
for ports 3 and 4 might be set to mailbox 311.
To use different mailboxes for direct messaging:
 In the Per Port section of Advanced Configuration, change the mailbox for the di-
rect messaging on a per port basis.
For example, box_snd for ports 1 and 2 might be set to mailbox 998, while box_snd 
for ports 3 and 4 might be set to mailbox 888.
If two departments share an Amanda system, you might use the default mailboxes for one 
department and create another set for the other department. If you intend to use the 
defaults, don’t overwrite these mailboxes when you create new mailboxes for employees. 
For more information about default mailboxes, see “Using Default and Recommended 
Mailboxes” on page 49.
Using Default and Recommended Mailboxes
The following is a complete list of the default (and recommended) mailboxes in case you 
need to change (or set) them. If two departments share an Amanda system, you might use 
these mailboxes for one department and create another set for the other department. (For 
more information about sharing an Amanda system, see “Sharing Amanda” on page 48.) 
If you intend to use the defaults, don’t overwrite these mailboxes when you create new 
mailboxes for employees. 
						

							50 Installing [email protected]
Default and Recommended Mailboxes
Mailbox
Configuration 
Option
Purpose
0(no option)Mailbox for operator or receptionist. Mailbox 0 has been created for you.
By default, this mailbox has Do Not Disturb locked OFF, call screening 
locked OFF, Greeting 0 as the current greeting, 999 in the Done Chain, 
stores messages, and is set to ring six times.
8(no option)Mailbox that acts as a shortcut to mailbox 998. Mailbox 8 makes it easier 
to send callers directly to voice mail. Live operators press transfer, call 
Amanda, dial 8# followed by the mailbox number, and hang up. The caller 
goes directly to voice mail.
411box_idxMailbox for employee directory. Mailbox 411 has been created for you.
By default, this mailbox has Do Not Disturb locked ON, call screening 
locked OFF, Greeting 1 as the current greeting, an empty Done Chain, and 
does not store messages.
990box_grtMailbox for Company Greeting. Mailbox 990 has been created for you.
By default, this mailbox has Do Not Disturb locked ON, call screening 
locked OFF, Greeting 1 as the current greeting, 991 in the Done Chain, and 
does not store messages.
991(no option)Mailbox for Caller Instructions. Mailbox 991 has been created for you.
By default, this mailbox has Do Not Disturb locked ON, call screening 
locked OFF, Greeting 1 as the current greeting, 0 in the Done Chain, and 
does not store messages.
994hot_boxMailbox for use with PCPM codes. For example, you can set up a hot_box 
to detect calls from modems. As you create a hot box mailbox, make sure 
that the mailbox does NOT store messages and that Do Not Disturb is off. 
In addition, the Extension field must transfer the caller to the fax machine 
or whatever device is to be used by this box.
In most cases, only one hot_box is defined to detect fax tones and the re-
mainder are unused. However, you cannot separate these for companies or 
departments that share Amanda. 
995future_deliveryMailbox that stores messages to be delivered at some time in the future. 
Mailbox 995 has been created for you.
 By default, this mailbox has Do Not Disturb locked ON, call screening 
locked OFF, Greeting 0 as the current greeting, nothing in the Done Chain, 
and stores messages.
You don’t need to (and cannot) separate these for companies or depart-
ments that share Amanda.
996guest_defaultsMailbox which is the template for all new guest mailboxes. Mailbox 996 
has been created for you.
By default, this mailbox has Do Not Disturb OFF, call screening OFF, 
Greeting 0  as the current greeting, nothing in the Done Chain, and stores 
messages.
You cannot separate these for companies or departments that share Aman-
da.
997defaults_boxMailbox which is the template for all new mailboxes. Mailbox 997 has 
been created for you.
You cannot separate these for companies or departments that share Aman-
da. 
						

							Chapter 7: Configuring Amanda 51
998box_sndMailbox for direct messaging. Mailbox 998 has been created for you.
By default, this mailbox has Do Not Disturb locked ON, call screening 
locked OFF, an empty Done Chain, and does not store messages.
999(no option)Mailbox for system administration and for a quick hangup. Mailbox 999 
has been created for you.
You cannot separate these for companies or departments that share Aman-
da.
By default, this mailbox has Do Not Disturb locked OFF, call screening 
locked OFF, an empty Done Chain, and an H in the Extension field. Never 
change or delete this mailbox.
Default and Recommended Mailboxes (Continued)
Mailbox
Configuration 
Option
Purpose 
						

							52 Installing [email protected]