Amanda Work Place Instructions Manual

Chapter 4: Defining Dial Codes13
Dial Codes Table
Dial Code LabelDescription
What to dial to put the caller 
on transfer hold:The code Amanda dials to ask the telephone switching system to put the caller on 
transfer hold before she transfers a caller to an extension. 
Usually, this code is “F-” (a hookflash followed by a half-second pause). This may 
need to be changed to “F--” (a hookflash followed by a one-second pause) or “F,” 
(a hookflash followed by a two-second pause) for telephone switching...

14 Installing [email protected]
What to dial to connect a 
caller to an extension: During supervised transfers, Amanda dials this code to complete the call transfer af-
ter detecting an answer at the called extension. If call screening is ON, Amanda dials 
this code only after the user at the extension accepts the call.
Usually, this code is “H” (for Hang up). (Don’t use the quotation marks in the dial 
code.)
If you are editing C:\AMANDA\PBX.DB\1001.PBX instead of using Setup, this is 
the dl_connect...

Chapter 4: Defining Dial Codes15
What to dial to create or 
record a conference call:Controls how to do a conference call when the called party answers the telephone.
You provide the digits used to conference the caller, called party, and Amanda (for 
example, “*3”). (Don’t use the quotation marks in the dial code.) If your telephone 
switching system does not have this capability, leave it blank.
For example, if the Extension field for a mailbox contains 127KM, Amanda dials 
127. When an answer is...

16 Installing [email protected]
What to dial to turn off the 
message waiting indicator:Controls what DTMF digits are dialed by Amanda to disable message notification 
automatically when a new message is played or deleted. This value is used only with 
the KA(0) token. 
Most popular telephone switching systems have a default value. If this field is blank 
for your switching system, enter the DTMF digits which disable a message waiting 
indicator on your telephone sets. To have Amanda dial these digits,...

Chapter 5:
Defining Tone Patterns
Using GetTones
Amanda must recognize telephone switching system tone patterns when performing 
supervised transfers. The Setup utility runs another utility, named GetTones, to “learn” the 
tone patterns for ringing, busy, hang-up, and reorder (also called fast busy). 
Before running the GetTones utility, you must have satisfied all of the following 
requirements:
 Define the dial codes. See “Defining Dial Codes” on page 11.
 Connect ports 1 and 2 (the top RJ-14 jack of...

18 Installing [email protected]
4. By default, the output file has the same name as your .PBX file. However, it ends with 
the extension .TON.
5. Enter the outdial code, port 1’s station number, the reorder code, and the RNA station 
number. Use the Up Arrow, Down Arrow, Tab, or Enter key to move from one entry 
to the next.
6. Press F4 to run GetTones.
GetTones obtains the ring, busy, reorder, and hangup patterns of the telephone switch-
ing system. Messages appear on your screen as the utility gets and...

Chapter 5: Defining Tone Patterns 19
You might edit an existing file to adjust the cadence or the percentage of variation. For 
example, suppose a ring is usually one second on followed by three seconds off. However, 
sometimes it is a bit shorter or longer. You may want to increase the percentage of 
variation to allow for the differences. If the busy and reorder tones are very similar, you 
might need to reduce the percentage of variation to differentiate between them.
Amanda must be shut down before...

20 Installing [email protected]
5. Select “AUTO RUN” by pressing F6.
To define the Ring No Answer (RNA) tone pattern:
1. Type a telephone number for an extension in the Phone No. field. This extension 
number must not be forwarded, not in a hunt group, not in hands free/speaker phone 
mode, and not be answered by anyone. 
2. Type 3 in the Verification Count field. This is the number of times you want to run the 
test.
3. Type 10 in the Minimum Cycles field. This is the number of rings AccuCall Plus will...

Chapter 5: Defining Tone Patterns 21
8. After AccuCall Plus has determined the system tone pattern, you can customize the 
tone description using the Edit Tones box:
Name: Example:  Panasonic Double Ring
Type: Ring1 if single ring, single pause
Ring2 if double ring, single pause
Terminating: NO
Cadence: NO
Frequency1: Determined by test
Frequency2: Determined by test
PCPM Code: 8 (always for ring tones)
Quick Count: None
On Time: Determined by test
On Max Variation: Determined by test
On Min Variation:...

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5. The Frequencies Detected Window displays the frequencies detected by AccuCall 
Plus to characterize the tone.
6. The Cadence Detected Window displays the cadence that AccuCall Plus detected to 
characterize the tone. (This is displayed as a horizontal bar graph.)
7. Press F9 to begin the test.
8. After AccuCall Plus has determined the system tone pattern, you can customize the 
tone description using the Edit Tones box:
Name: Example:  Panasonic Busy
Type: Busy1 if...