Amanda Work Place Instructions Manual

Chapter 1: Introducing Amanda3
In this case, the telephone switching system sends incoming calls to Amanda only when 
the regular operator’s extension is busy or not answered.
Configured as an off-duty attendant:  Amanda provides 24-hour access to your 
company and its employees when an operator is unavailable.
In this case, the telephone switching system sends all incoming calls to Amanda while the 
office is closed.
Configured as a voice messaging center:  Amanda takes messages and allows users to...

4Installing [email protected]
International Support:
Telephone: (203) 744-0860
We b  S i t e :
http://www.taa.com
End User Support
End user support covers the actual usage of Amanda through the telephone, such as 
picking up messages, sending messages, changing greetings, and using distribution lists. 
Registered Amanda sites receive free end user support for the life of their systems. Be sure 
to send in your registration card!
System Administration Support
System administration support covers the...

Chapter 2:
Installing Your Amanda System
Installation Checklist
Follow this checklist or use it to verify that you have completed all the necessary steps for 
connecting Amanda to the telephone switching system. 
Be sure to…
1. Program the telephone switching system for voice mail integration.
2. Connect the line cords from the voice board to the telephone switching system.
3. Connect a monitor and keyboard or a remote computer—if necessary.
4. Run Setup to define Amanda system configuration options.
5....

6Installing [email protected]
The next figure shows how to connect the telephone switching system to the voice ports 
on the computer.
Attaching a Monitor or a Remote Computer
To control and configure [email protected], you must have one of the following kits 
(or its equivalent):
 Video Administration Kit (containing a monitor and a keyboard). This gives you 
access to Amanda at any time using the monitor and keyboard.
 Remote Administration Kit (containing a null modem cable and an Amanda Re-
mote...

Chapter 2: Installing Your Amanda System 7
5. Plug in the computer and turn it on.
6. Now you can run Setup and other programs, monitor Amanda’s opera-
tion, and so forth.
Connecting a Remote Computer
You can control Amanda from a remote computer by doing all of the 
following:
 Connecting the two computer with either a null modem cable or by 
means of modems (and, of course telephone lines).
 Running a Host program (either HOST.COM or HOST30.COM) on 
Amanda’s computer.
 Running a Remote program...

8Installing [email protected]
The cost of installing a UPS is nominal when compared to the cost of repairing a damaged 
Amanda system or compared to the loss of confidence from callers and internal Amanda 
users. 
For more information about what causes power irregularities and what damage they can 
do to Amanda, call to be faxed Technical Note 10, “The Importance of a UPS.” 

Chapter 3:
Running the Setup Utility
Running Setup
You must configure Amanda to work properly with your telephone switching system and 
to let Amanda know your customer’s voice mail and other preferences. The Amanda 
Company provides the Setup utility to make configuring Amanda easier. 
You run Setup to configure dial codes, tone patterns, DTMF integration patterns, and 
Amanda’s system configuration options.
To run Setup:
1. If Amanda is running, shut down the Amanda system:
a. Press Alt+S.
b. Type in...

10 Installing [email protected]
System Configuration Options contains two sections: 
General ConfigurationDisplays dialog boxes that guide you through 
the options that are most often changed, 
whether they appear in the INSTALL.CFG file 
or the Default Template for mailboxes (nor-
mally mailbox 997).
These dialog boxes are explained in “Chapter 
7: Configuring Amanda.”
Advanced ConfigurationAllows you to change any configuration setting 
in INSTALL.CFG. The options are divided 
into categories to make...

Chapter 4:
Defining Dial Codes
Defining Dial Codes
To communicate with the telephone switching system, Amanda must know the switching 
system’s dial codes.
By default, the 1001.PBX file is used to store dial codes. You can change this if you 
choose, but The Amanda Company recommends using 1001.PBX. If you use another 
name, do not use any number in the range 1002 to 2001 (reserved by The Amanda 
Company).
As part of a new installation, the file 1001.PBX is created for you based on the Panasonic...

12 Installing [email protected]
3. From the Telephone Switch Type screen, do one of the following:
 If the telephone switching system is the correct one (or if the telephone switching 
system is the one you have used in the past—even though it is identified as not 
defined):
Select the file to be edited then press Enter.
Setup displays the dial codes and their descriptions.
 If the telephone switching system is not the one listed:
a. Select one of the .PBX files.
b. Press F2 to display a list of...