Amanda Work Place Instructions Manual

Chapter 5: Defining Tone Patterns 23
To define the Reorder/Fast Busy/Error tone pattern:
1. Type a telephone number for an invalid extension in the Phone No. field. This 
extension number must return the reorder tone. For example, you might use 777 or 
888. Test this tone from a single-line telephone before you run this test.
2. Type 3 in the Verification Count field. This is the number of times you want to run the 
test.
3. Type 10 in the Minimum Cycles field. This is the number of rings AccuCall Plus...

24 Installing [email protected]
11. Add these frequencies to the Filter table on the left side. Write each frequency in the 
Filter table, replacing the word “none” with the frequency.
Make sure that the reorder frequencies are listed in the first four positions in the table 
(these positions are for terminating tones).
12. Then press F10 to save this information and return to the main screen.
To finish AccuCall Plus:
1. Press F7 to save the tone file.
2. Type the file name C:\AMANDA\PBX.DB\1001.TON.
3....

Chapter 6:
Defining Integration Patterns
Using the Trace File for Integration
If your telephone switching system supports DTMF integration (also called inband 
integration), you can:
1. Perform tests that add integration information to the TRACE.OUT file.
2. Convert that information to a set of integration strings.
3. Add the integration strings to the 1001.PBX file in the C:\AMANDA\PBX.DB direc-
tory using the Setup or JOVE utilities. 
N
OTE:See “Chapter 12: Utilities,” in Administering...

26 Installing [email protected]
RAMANDA /t5 /s1300 %1 %2 %3
If not, edit the line so that it is identical to this line. 
6. To save and close the file, press the four following key combinations in order:
Ctrl+X 
Ctrl+S 
Ctrl+X 
Ctrl+C
7. At the DOS prompt, change directories to the pbx database by typing:
 CD\AMANDA\PBX.DB
Then press Enter. 
8. Edit the Pbx file by typing:
JOVE 1001.PBX
9. Then press Enter. 
10. Press Page Down display the lower portion of the file where the integration (if any) is...

Chapter 6: Defining Integration Patterns 27
Creating Test Patterns
After enabling the Trace capability and restarting Amanda, the telephone switching 
system must be programmed to perform the following capabilities:
 Select an extension that forwards on Ring No Answer to Amanda.
 Select another extension that forwards to the above extension on Ring No Answer.
 Select a third extension that forwards on Busy to Amanda.
 Select a fourth extension that forwards to the third extension on Busy.
 Select a...

28 Installing [email protected]
Te s t  7
 Repeat test 5 with CO Line ID enabled.
Te s t  8
 Repeat test 6 with CO Line ID enabled.
Te s t  9
 Call directly into Amanda from any extension. When Amanda answers the call, 
hang up.
Reading the Trace File
To read the trace file:
1. Shut down Amanda.
2. At the C:\AMANDA> prompt, type:
JOVE TRACE.OUT
3. Then press Enter.
The first line should read similar to:
Oct 09 15:51:00 Begin trace of Amanda…
4. Press Ctrl+S to perform a search.
5.  Type the following...

Chapter 6: Defining Integration Patterns 29
11. Repeat steps 8 through 10 until all 9 integration stings have been recorded. Some of 
the strings may be identical (although the extension may be different if you tested 
from different stations).
12. To return to the C:\Amanda> prompt, press the following key combinations:
Ctrl+X 
Ctrl+C
To decide what integration strings to add to 1001.PBX:
1. Look at the integration string from Test 1. This represents a Ring No Answer call that 
forwarded to Amanda....

30 Installing [email protected]
6. Repeat step 5 for the string from Test 6, but replace the extension number with b’s 
rather than r’s.
7. Repeat step 5 for Test 7. If the string is identical to the one from Test 5, draw a line 
through it.
8. Repeat step 5 for Test 8, but replace the extension number with b’s rather than r’s. If 
the string is identical to the one from Test 6, draw a line through it.
9. Test 9 captures the signaling for a direct call into voice mail. The integration string 
probably...

Chapter 6: Defining Integration Patterns 31
The Integration Patterns screen appears. Its first line tells the name and code (a num-
ber between 1001 and 2001) for your switching system (if they appear in the .PBX 
file). The following example shows a Toshiba model.
4. Type a number of tenths of seconds in the Timeout box.
A value of 0 prevents integration. Any other value is the amount of time that Amanda 
will wait for information from the telephone switching system. A suggested value for 
this timeout...

32 Installing [email protected]
3. Type:
JOVE 1001.PBX
4. Then press Enter. This is the same file we edited earlier.
5. Press Down Arrow until you select the line that reads:
integration 10  ‘rrrrrrrrrr’
6. Press Delete to remove this line.
7. Take the integration strings you created in the previous procedure. Type each one on a 
separate line in 1001.PBX. For example:
integration 10  ‘#03##rrr#
integration 10  ‘#03##sss#rrr#
integration 10  ‘#00#ee#
N
OTE:The 10 is a suggested value for the timeout. 10...